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Isis Papyrus Customer Communications vs Quadient Inspire comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Isis Papyrus Customer Commu...
Ranking in Customer Communications Management (CCM)
7th
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Quadient Inspire
Ranking in Customer Communications Management (CCM)
1st
Average Rating
9.8
Reviews Sentiment
8.2
Number of Reviews
14
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2026, in the Customer Communications Management (CCM) category, the mindshare of Isis Papyrus Customer Communications is 4.7%, up from 3.2% compared to the previous year. The mindshare of Quadient Inspire is 17.6%, down from 27.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Communications Management (CCM) Mindshare Distribution
ProductMindshare (%)
Quadient Inspire17.6%
Isis Papyrus Customer Communications4.7%
Other77.7%
Customer Communications Management (CCM)
 

Featured Reviews

it_user525924 - PeerSpot reviewer
Self Employed at a tech vendor
I value the document formatting and generation.
I value the document formatting and generation. It has evolved over time and has seen better days, but the capabilities are still very good. However, not for the high price. The product is good, but it is butchered to be a workflow engine, which it is not really designed for.
SP
Solutions Architect at Customer Centrics
Flexible, easy to use, and has fast output generation
Based on current market trends, Quadient has ticked all the boxes. For the next release, I would like to see more features in the Evolve Cloud offering. The Evolve Platform will be a game changer for Quadient as it will attract more enterprise customers who want to move their CCM platform to the cloud. The other CCM platform has its offering in the cloud, but it has some limited use cases.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The system has improved a number of customers' communication pieces, made them look better, and provided features to enhance them."
"The most valuable aspect of Inspire is that it is constantly being upgraded to keep up with current market trends."
"The reports we produce are customised to a wide range of client type with the optional pages and sections numbering in their hundreds."
"Inspire is fast, reliable, and pretty unlimited in what you can do."
"The most valuable feature we have found is the speed to produce files and the number of files that can be sent at one time."
"The feature we use on every job is the NS Splitter, which enables us to impose jobs two up on SRA3 paper seamlessly, allowing us to maximize print layout and costs savings."
"From my own personal use of Inspire, I can wholeheartedly recommend it to anyone considering it as a solution for their business in the right circumstances."
"It’s easier to maintain and edit communication, and it error-proofs our regulatory responsibility."
"Quadient Inspire has improved our efficiency all round in the data processing department; we have been able to take on jobs that we couldn't do before the implementation of Quadient Inspire and it has sped up the processing of data in an unbelievable fashion."
 

Cons

"Everything is proprietary and the days are counted that it will last."
"The licensing and setup costs historically have been a roadblock, but there have been improvements on this over the years as things move into the cloud."
"In the (near) future I would love to be able to merge Excel XLS data with the same level of ease that we can currently merge CSV data sources (including text attributes, which are lost when using the CSV format)."
"One improvement would be to make the training modules or university free for users, as not all companies will pay for their employees to do the training and get the certificates."
"One improvement would be to make the training modules or university free for users, as not all companies will pay for their employees to do the training and get the certificates."
"The de-bug/help system is quite ambiguous at times and only works if you know where to look, but I find that its search facility is perhaps not as extensive as it might be and often returns fairly random results unless the search terms used are very specific."
"The de-bug/help system is quite ambiguous at times and only works if you know where to look, but I find that its search facility is perhaps not as extensive as it might be and often returns fairly random results unless the search terms used are very specific."
"It would be great to have an easy interface to handle the 80% of simple impositions and still have the complexity needed for the other 20%."
"We'd like to be able to see page breaks when we proof the blocks."
 

Pricing and Cost Advice

Information not available
"I can tell from my personal experience that if you know how to use the software, the return on investment comes in a really short time."
report
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
19%
Insurance Company
11%
Computer Software Company
8%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise1
Large Enterprise3
 

Also Known As

Papyrus Platform, Isis Papyrus CCM
GMC Software Inspire
 

Overview

 

Sample Customers

Union Investment, Cyta, NFU Mutual, BNP Paribas (Suisse) SA, Raiffeisen Group Austria, RheinLand Insurance Group, Chinatrust Commercial Bank, Gebªhren Info Service GmbH (GIS), National Savings and Investments (NS&I), Paneon
Aetna, Allstate, Bradesco, Stralfors, Ping An Bank, KPMG, Aegon, Allison Payment Systems, TenStep, Pacific Life, Metlife, Transamerica, Societe Generale, Canacord Genuity, Pondres, Heeter, DTS Communicate, Melbourne Mail Management, Eximia, Brightsource, Salem One, Epsilon Data Management