OneLogin Customer Identity vs Salesforce Identity comparison

OneLogin Customer Identity vs. Salesforce Identity

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OneLogin Customer Identity

Ranking in Customer Identity and Access Management (CIAM)

13th

Average Rating

8.6

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Salesforce Identity

Ranking in Customer Identity and Access Management (CIAM)

9th

Average Rating

8.0

Reviews Sentiment

5.0

Number of Reviews

Ranking in other categories

Mobile Identity (2nd)

Mindshare comparison

As of April 2026, in the Customer Identity and Access Management (CIAM) category, the mindshare of OneLogin Customer Identity is 1.2%. The mindshare of Salesforce Identity is 2.5%, down from 3.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Identity and Access Management (CIAM) Mindshare Distribution
Product	Mindshare (%)
Salesforce Identity	2.5%
OneLogin Customer Identity	1.2%
Other	96.3%

Customer Identity and Access Management (CIAM)

Featured Reviews

Nigus Machin Amare

CTO at Malam Engineering PLC

Centralized identity has strengthened banking security and is improving user authentication

I see areas for improvement with OneLogin as most clients require a market reference or evaluator report, such as a Gartner report, to be convinced to use a new product. Many vendors lack clear documentation or site references. Clarity in documentation, similar to that with Thales and Fortinet, simplifies our job and helps us convince clients by providing links to credible sources. There may be latency issues with OneLogin Customer Identity, as most of these security products are virtual and software-based. Latency and performance depend on the physical server, and fulfilling vendor-recommended resource requirements will ensure functionality; thus, if those requirements are met, there should be no issues.

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NavinJacob

Chief Digital Officer at Cipher7

Structured operations and analytics have transformed how my teams manage customers and sales

I see room for improvement regarding financial operations and FinOps. If they are not being controlled correctly, Salesforce billings can get huge. They charge for everything: license costs, storage costs, and transaction costs, and it can really end up blowing budgets if it is not controlled. Those controls should be something that is easy to manage. With Salesforce, it is pretty difficult to manage unless you are a very advanced user. Normal regular users may not be able to keep the costs in control. This ends up resulting in bill shocks where you suddenly receive a bill which you may not be expecting.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"In terms of specific numbers, before we had a very poor pool of security breaches and it was not easy to log into every application in my organization, as we manually logged into every application, however, when we got OneLogin, it really simplified how we log in by using just one password or going passwordless, and we have been able to save at least 70 to 80% of our time compared to our previous tool."

"OneLogin Customer Identity has positively impacted our organization by significantly improving our security."

"The biggest benefit of OneLogin Customer Identity for cybersecurity in a banking environment is the ability to manage many virtual machines, servers, and applications that require different credentials and privileges by using single sign-on, which automates the process."

"The solution is very easy to understand."

"The user experience was great because it had all the features that the client needed, it was fully customized for the client, and it was very simple, making it the best solution at that time."

"The single sign-on feature of Salesforce Identity enhances our organization's security posture overall."

"Salesforce Identity is a very user-friendly solution."

"The most valuable features are the pipeline management, being able to track the pipeline anytime, and the ability to get in touch with our high management team or board members."

"The best features of Salesforce Platform that I appreciate are that it is very configurable and easy for both developers as well as customers to use."

"The user experience was great because it had all the features that the client needed. It was fully customized for the client, and it was very simple. It was the best solution at that time."

"The most valuable features are the pipeline management, being able to track the pipeline anytime, and the ability to get in touch with our high management team or board members."

Cons

"OneLogin Customer Identity's mobile app is not the best and could use some improvements for easy use on the go or at home or remotely."

"Additionally, I noticed that training is a must. A training and learning curve is necessary for everyone to go through, and I would love the option to skip the training if the user already knows about the system."

"Comparing OneLogin Customer Identity with CyberArk technically, I think CyberArk is better; I have had CyberArk for around two years or more, and I know of two or three customers in Ethiopian financial institutions using CyberArk Identity Access Management."

"Salesforce could make it more user-friendly and easier to implement. Currently, there's a lot of coding and technical work required. I would appreciate a more plug-and-play approach where you could set it up without needing a dedicated technical person."

"The product is slow."

"Salesforce Identity needs more expertise in the application."

"The most wanted feature on such platforms nowadays is artificial intelligence, especially for marketing activities. This is also my area of expertise, so it would be very interesting to see AI in these platforms."

"The most wanted feature on such platforms nowadays is artificial intelligence, especially for marketing activities."

"The interface should be simplified and the dashboard has a lot of options but could be improved."

Pricing and Cost Advice

Information not available

"On a scale of one to ten, where one is a very low price and ten is a very high price, I rate Salesforce Identity's pricing a six out of ten."

"I'd recommend Salesforce for larger products where you really need a robust CRM. It's expensive, so for smaller websites or products, it might not be the most cost-effective solution."

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

21%

Manufacturing Company

Hospitality Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for OneLogin Customer Identity?

My experience with pricing, setup cost, and licensing has been that the price is one of the most cost-effective tools, especially regarding great signing and security.

What needs improvement with OneLogin Customer Identity?

OneLogin Customer Identity's mobile app is not the best and could use some improvements for easy use on the go or at home or remotely. The needed improvements for the mobile app could also include ...

What is your primary use case for OneLogin Customer Identity?

My main use case for OneLogin Customer Identity is to ensure security and privacy on HIPAA and PCI-compliant platforms while easily storing employee passwords so that the tech team is not consisten...

What do you like most about Salesforce Identity?

The single sign-on feature of Salesforce Identity enhances our organization's security posture overall.

What needs improvement with Salesforce Identity?

What is your primary use case for Salesforce Identity?

My overall experience in this current field I am working spans different areas. One area is for service management, contact centers, BPOs, and customer relationship management. Others are for sales...

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Overview

OneLogin Customer Identity helps organizations effectively manage customer access, providing a seamless and secure experience while integrating valuable security features.

OneLogin Customer Identity provides comprehensive identity management by offering tools that enable organizations to secure and streamline customer access across digital platforms. It ensures a balance of security and user experience, reducing friction and safeguarding sensitive data for businesses of any size. Its robust architecture supports integration with diverse applications while maintaining superior security standards.

What features make OneLogin Customer Identity stand out?

Single Sign-On: Simplifies access with one set of credentials for multiple applications.
Multi-Factor Authentication: Enhances security by requiring additional verification steps.
Directory Integration: Facilitates seamless user management by syncing with existing directories.
Adaptive Authentication: Adjusts security measures based on user behavior and risk level.
API Access Management: Manages access to APIs to ensure data protection and compliance.

Which benefits should users consider in OneLogin Customer Identity reviews?

Improved Security: Guards sensitive data through advanced authentication methods.
Enhanced Customer Experience: Reduces login friction with convenient access solutions.
Cost Efficiency: Lowers expenses by minimizing security breaches and IT support needs.
Scalability: Grows with business demands, accommodating increasing user bases effortlessly.

In industries such as retail, finance, and healthcare, OneLogin Customer Identity facilitates secure and intuitive customer interactions. In retail, it enables seamless shopping experiences by simplifying login processes. Financial institutions benefit from its robust security features to protect consumer data, and in healthcare, it ensures compliance with strict privacy regulations while enhancing patient experience.

One Identity

Salesforce Identity provides a single, trusted identity for employees, partners, and customers, so that you can manage apps, users, and data sharing with simplicity and transparency.

Salesforce

Sample Customers

Information Not Available

SAP, Microsoft, Workday, Servicenow, ADP, Google Apps, box, Oracle

OneLogin Customer Identity vs. Salesforce Identity