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Nutanix Prism vs ServiceNow IT Operations Management comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.2
IBM Turbonomic offers quick ROI by reducing hardware costs, optimizing resources, and decreasing operational expenses through automation and efficiency.
Sentiment score
7.5
Nutanix Prism reduces manpower and maintenance expenses, enhancing profitability and efficiency with improved management and streamlined processes.
Sentiment score
7.4
ServiceNow IT Operations Management delivers ROI with enhanced efficiency, visibility, reduced staffing needs, but initial returns may vary.
Initially, the CapEx was higher than VMware's, but considering the operational cost over time, it has been beneficial.
It reduced staffing needs from four full-time staff to fewer due to automation.
 

Customer Service

Sentiment score
8.9
IBM Turbonomic's customer service is highly rated for its responsiveness, knowledge, and effectiveness, despite some mixed post-acquisition experiences.
Sentiment score
7.9
Nutanix Prism support is praised for quick, knowledgeable service, often resolving issues same-day, despite minor improvement suggestions.
Sentiment score
6.4
ServiceNow IT Operations Management support is knowledgeable but inconsistent, with quick responses for some and delays for others.
They respond within five minutes and provide excellent assistance.
Nutanix support is excellent, and their response time is extremely fast.
Solve our issues effectively.
The response time of technical support could be improved.
 

Scalability Issues

Sentiment score
6.9
IBM Turbonomic is scalable, seamlessly integrating with various environments while its licensing supports expansion, focusing on additional requirements.
Sentiment score
8.0
Nutanix Prism offers scalable, flexible expansion for organizations, though some face limitations requiring added nodes for resource capacity.
Sentiment score
7.6
ServiceNow IT Operations Management is scalable, integrates easily, ideal for large enterprises, but incurs substantial licensing costs.
I rate the scalability as ten out of ten.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
 

Stability Issues

Sentiment score
7.4
IBM Turbonomic is praised for stability and robust performance, with minor update issues swiftly resolved by support.
Sentiment score
7.9
Nutanix Prism is reliable and user-friendly, offering strong performance with minimal issues and quick resolutions to minor bugs.
Sentiment score
7.8
ServiceNow IT Operations Management is reliable and efficient, praised for stability but minor performance issues occur with complex setups.
The entire Nutanix solution is stable.
Even after applying the upgrade, we had to patch again as there was a problem with Prism.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
 

Room For Improvement

IBM Turbonomic needs an improved interface, better reporting, clearer documentation, more integrations, and a stable, mobile-compatible platform.
Nutanix Prism needs a more intuitive interface, better pricing, integration, documentation, and improved lifecycle and license management.
ServiceNow IT Operations Management needs improvement in affordability, integration, AI capabilities, user interface, automation, customization, and simplicity.
The presales and marketing team should inform clients about resource requirements, such as RAM used by CVM, to help manage expectations.
Currently, if I want to use NKP Ultimate or Pro features, I must pay separately, and the process is not easy, especially in Africa.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors.
There is room for improvement in service mapping within ServiceNow ITOM.
 

Setup Cost

IBM Turbonomic offers flexible, competitive pricing models, providing value through resource optimization and reducing hardware expenses effectively.
Nutanix Prism is considered pricey but justified by features, ease of use, and potential discounts on larger purchases.
ServiceNow IT Operations Management is costly but valued for its benefits, offering customizable and negotiable pricing models.
The cost is high, and the license payment is not easy in Africa due to numerous intermediaries between users and solution providers.
At first, the cost seemed heavy, but over time, its cost-effectiveness became evident.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
 

Valuable Features

IBM Turbonomic enhances efficiency through automation, capacity management, reporting, and planning, optimizing resource allocation and infrastructure decisions.
Nutanix Prism offers centralized management, seamless integration, intuitive interfaces, with scalable performance and easy upgrades for virtual environments.
ServiceNow IT Operations Management streamlines operations with Discovery, Service Mapping, and strong CMDB integration for efficient asset management.
It simplifies firmware and software updates, making it hassle-free for IT engineers.
One of the most useful features is the disaster recovery setup, which includes two clusters, one for our production server and another for our recovery site.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management is able to connect to our assets on our network using the Microsoft Fabric and identify these assets, populating them in the CMDB.
 

Categories and Ranking

IBM Turbonomic
Sponsored
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
205
Ranking in other categories
Cloud Migration (5th), Cloud Management (4th), Virtualization Management Tools (4th), IT Financial Management (1st), IT Operations Analytics (4th), Cloud Analytics (1st), Cloud Cost Management (1st), AIOps (5th)
Nutanix Prism
Average Rating
8.8
Reviews Sentiment
7.5
Number of Reviews
62
Ranking in other categories
Virtualization Management Tools (3rd), Data Center Infrastructure Management (2nd)
ServiceNow IT Operations Ma...
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
42
Ranking in other categories
Event Monitoring (1st), Cloud Management (9th), IT Infrastructure Monitoring (10th), AIOps (4th)
 

Mindshare comparison

Virtualization Management Tools
Event Monitoring
 

Featured Reviews

Keldric Emery - PeerSpot reviewer
Saves time and costs while reducing performance degradation
It's been a very good solution. The reporting has been very, very valuable as, with a very large environment, it's very hard to get your hands on the environment. Turbonomic does that work for you and really shows you where some of the cost savings can be done. It also helps you with the reporting side. Me being able to see that this machine hasn't been used for a very long time, or seeing that a machine is overused and that it might need more RAM or CPU, et cetera, helps me understand my infrastructure. The cost savings are drastic in the cloud feature in Azure and in AWS. In some of those other areas, I'm able to see what we're using, what we're not using, and how we can change to better fit what we have. It gives us the ability for applications and teams to see the hardware and how it's being used versus how they've been told it's being used. The reporting really helps with that. It shows which application is really using how many resources or the least amount of resources. Some of the gaps between an infrastructure person like myself and an application are filled. It allows us to come to terms by seeing the raw data. This aspect is very important. In the past, it was me saying "I don't think that this application is using that many resources" or "I think this needs more resources." I now have concrete evidence as well as reporting and some different analytics that I can show. It gives me the evidence that I would need to show my application owners proof of what I'm talking about. In terms of the downtime, meantime, and resolution that Turbonomic has been able to show in reports, it has given me an idea of things before things happen. That is important as I would really like to see a machine that needs resources, and get resources to it before we have a problem where we have contention and aspects of that nature. It's been helpful in that regard. Turbonomic has helped us understand where performance risks exist. Turbonomic looks at my environment and at the servers and even at the different hosts and how they're handling traffic and the number of machines that are on them. I can analyze it and it can show me which server or which host needs resources, CPU, or RAM. Even in Azure, in the cloud, I'm able to see which resources are not being used to full capacity and understand where I could scale down some in order to save cost. It is very, very helpful in assessing performance risk by navigating underlying causes and actions. The reason why it's helpful is because if there's a machine that's overrunning the CPU, I can run reports every week to get an idea of machines that would need CPU, RAM, or additional resources. Those resources could be added by Turbonomic - not so much by me - on a scheduled basis. I personally don't have to do it. It actually gives me a little bit of my life back. It helps me to get resources added without me physically having to touch each and every resource myself. Turbonomic has helped to reduce performance degradation in the same way as it's able to see the resources and see what it needs and add them before a problem occurs. It follows the trends. It sees the trends of what's happening and it's able to add or take away those resources. For example, we discuss when we need to do certain disaster recovery tests. Over the years, Turbo will be able to see, for example, around this time of year that certain people ramp up certain resources in an environment, and then it will add the resources as required. Another time of year, it will realize these resources are not being used as much, and it takes those resources away. In this way, it saves money and time while letting us know where we are. We've saved a great deal of time using this product when I consider how I'd have to multiply myself and people like me who would have to add resources to devices or take resources away. We've saved hundreds of hours. Most of the time those hours would have to be after hours as well, which are more valuable to me as that's my personal time. Those saved hours are across months, not years. I would consider the number of resources that Turbonomic is adding and taking away and the placement (if I had to do it all myself) would end up being hundreds of hours monthly that would be added without the help of Turbonomic. It helps us to meet SLAs mainly due to the fact that we're able to keep the servers going and to keep the servers in an environment, to keep them to where (if we need to add resources) we can add them at any given time. It will keep our SLAs where they need to be. If we were to have downtime due to the fact that we had to add resources or take resources away and it was an emergency, then that would prevent us from meeting our SLAs. We also use it to monitor Azure and to monitor our machines in terms of the resources that are out there and the cost involved. In a lot of cases, it does a better job of giving us cost information than Azure itself does. We're able to see the cost per machine. We're able to see the unattached volume and storage that we are paying for. It gives us a great level of insight. Turbonomic gives us the time to be able to focus on innovation and ongoing modernization. Some of the tasks that it does are tasks that I would not necessarily have to do. It's very helpful in that I know that the resources are there where they need to be and it gives me an idea of what changes need to be made or what suggestions it's making. Even if I don't take them, I'm able to get a good idea of some best practices through Turbonomic. One of the ways that Turbonomic does to help bring new resources to market is that we are now able to see the resources (or at least monitor the resources) before they get out to the general public within our environment. We saw immediate value from the product in the test environment. We set it up in a small test environment and we started with just placement and we could tell that the placement was being handled more efficiently than what VMware was doing. There was value for us in placement alone. Then, after we left the placement, we began to look at the resources and there were resources. We immediately began to see a change in the environment. It has made the application and performance better, mainly due to the fact that we are able to give resources and take resources away based on what the need is. Our expenses, definitely, have been in a better place based on the savings that we've been able to make in the cloud and on-prem. Turbonomic has been very helpful in that regard. We've been able to see the savings easily based on the reports in Turbonomic. That, and just seeing the machines that are not being used to capacity allows us to set everything up so it runs a bit more efficiently.
Arpan Rakshit - PeerSpot reviewer
Reduced our administration and rack space significantly, with everything in one box
Nutanix is a great product, but I won't say it is a data center product. If it could leverage or work with non-Nutanix infrastructure, it would be a total data center solution. Right now, with Prism Central, we can only manage Nutanix clusters. If we were able to manage the whole data center from the single pane of glass, it would be more helpful. I think that would help all customers. Also, Nutanix Flow for microsegmentation is limited right now to AHV clusters, meaning only Nutanix clusters. If it could integrate with all my infrastructure, I would have a pane of glass where I could manage my whole data center, including microsegmentation. They really need to extend its features beyond the Nutanix infrastructure. That is the one thing I would really like to see improvement on.
ArbenKlaiqi - PeerSpot reviewer
Supports proactive IT issue resolution and enhances infrastructure visibility
ITOM Visibility assists in service mapping and determining the impact of different applications. ITOM Discovery scans the infrastructure and updates the CMDB ( /categories/configuration-management-databases ). ITOM Health is an event management tool that predicts outages. Certificate Inventory manages certificate expiration. ServiceNow IT Operations Management influences ITSM ( /categories/it-service-management-itsm ) processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
14%
Manufacturing Company
9%
Insurance Company
7%
Computer Software Company
28%
Government
8%
Financial Services Firm
8%
Healthcare Company
7%
Financial Services Firm
15%
Computer Software Company
13%
Manufacturing Company
11%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Turbonomic?
It offers different scenarios. It provides more capabilities than many other tools available. Typically, its price is...
What needs improvement with Turbonomic?
The implementation could be enhanced.
What is your primary use case for Turbonomic?
We use IBM Turbonomic to automate our cloud operations, including monitoring, consolidating dashboards, and reporting...
What do you like most about Nutanix Prism?
Nutanix Prism offers web scaling, which facilitates easy scaling.
What is your experience regarding pricing and costs for Nutanix Prism?
At first, the cost seemed heavy, but over time, its cost-effectiveness became evident.
What needs improvement with Nutanix Prism?
The lifecycle management and upgrade procedure should be automated. With a single click, all critical upgrades should...
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management po...
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
ServiceNow's pricing is expensive. We consider it a Tier 1 product, but it requires significant investment.
What needs improvement with ServiceNow IT Operations Management?
ServiceNow ( /products/servicenow-reviews )'s pricing is expensive. A more streamlined configuration process tailored...
 

Also Known As

Turbonomic, VMTurbo Operations Manager
No data available
ServiceNow ITOM
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

IBM, J.B. Hunt, BBC, The Capita Group, SulAmérica, Rabobank, PROS, ThinkON, O.C. Tanner Co.
JetBlue, International Speedway Corporation, SAIC Volkswagen
servicenow, TransAlta, NATS, Symantec
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