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Nutanix Prism vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
Nutanix Prism enhances efficiency, reduces costs, and optimizes resources with centralized management, lowering both energy and maintenance expenses.
Sentiment score
5.2
Organizations typically see ROI from ServiceNow IT Operations Management within 18-24 months, enhancing efficiency and reducing staffing needs.
Initially, the CapEx was higher than VMware's, but considering the operational cost over time, it has been beneficial.
Head of Infrastructure Operations Security at Gulf Cable & Elec. Ind. Co.
You will get 60% ROI with Nutanix Prism on-premises.
Lead Solutions Architect at Team Computers
It reduced staffing needs from four full-time staff to fewer due to automation.
Account Manager at a consultancy with 11-50 employees
 

Customer Service

Sentiment score
7.8
Nutanix Prism support is effective, providing knowledgeable, proactive engineers, 24/7 availability, though response times and documentation can improve.
Sentiment score
6.0
ServiceNow IT Operations Management provides efficient support, but response times and documentation quality could be improved.
Basic means standard business hours support, Production means 24/7, Mission Critical means faster SLA with technical account managers connectivity, and Ultimate means full white-glove support with a dedicated team.
Director at Eglobe infra solutions
Nutanix support is excellent, and their response time is extremely fast.
Head of Infrastructure Operations Security at Gulf Cable & Elec. Ind. Co.
If there is any hardware issue with HP or Dell, customers don't need to raise tickets with the hardware OEM. They can raise tickets on the Nutanix portal itself.
Lead Solutions Architect at Team Computers
They respond promptly when we call to open a ticket.
Chief Information Officer at a energy/utilities company with 201-500 employees
For minor issues, the team takes a month's time to provide a fix.
Solution architect at a tech vendor with 10,001+ employees
The response time of technical support could be improved.
Senior Consultant at a consultancy with 10,001+ employees
 

Scalability Issues

Sentiment score
7.8
Nutanix Prism is praised for its scalability and adaptability, allowing seamless expansion and support for diverse environments.
Sentiment score
7.2
ServiceNow IT Operations Management offers scalable solutions for all business sizes, efficiently managing growth, though smaller firms may find costs challenging.
Nutanix Prism is completely scalable; you can add nodes and disks without using downtime, allowing for easy scaling.
Junior System Cloud Engineer at DeliverICT
ServiceNow ITOM scales very well to small and medium businesses.
Account Manager at a consultancy with 11-50 employees
It integrates with every single tool, even external tools.
Business analyst at a financial services firm with 10,001+ employees
 

Stability Issues

Sentiment score
7.8
Nutanix Prism is highly reliable, with consistent performance and minimal downtime, though slower occasional upgrades require attention.
Sentiment score
7.7
ServiceNow IT Operations Management is stable and reliable, with minor stability issues due to external network and deployment factors.
The entire Nutanix solution is stable.
Head of Infrastructure Operations Security at Gulf Cable & Elec. Ind. Co.
I have not experienced any downtimes, crashes, or performance issues with Nutanix Prism.
Junior System Cloud Engineer at DeliverICT
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
Business analyst at a financial services firm with 10,001+ employees
It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.
Solution architect at a tech vendor with 10,001+ employees
All while benefiting from a single tool, single maintenance, and reduced license costs.
Associate Vice President at AWL
 

Room For Improvement

Nutanix Prism needs improvements in interface, automation, stability, backup, management, licensing, multi-cloud features, and resource management.
ServiceNow IT Operations Management needs improved UI simplicity, customization, pricing, integration, support, and comprehensive documentation to enhance usability.
The presales and marketing team should inform clients about resource requirements, such as RAM used by CVM, to help manage expectations.
Head of Infrastructure Operations Security at Gulf Cable & Elec. Ind. Co.
Regarding Nutanix Prism's single pane overview, the limitation is that you cannot troubleshoot all errors from Prism Central; you sometimes need to log into the CLI to change settings such as the IP address of the CVM in the AHV.
Junior System Cloud Engineer at DeliverICT
Enhancing analytics is crucial, as we have seven years of data providing a substantial history of past ITSM and non-ITSM business tickets that can help predict and reduce the volume of calls.
Associate Vice President at AWL
A more streamlined configuration process tailored to use cases and industry would be beneficial.
Chief Information Officer at a energy/utilities company with 201-500 employees
It provides many out-of-the-box functionalities along with customization options.
Solution architect at a tech vendor with 10,001+ employees
 

Setup Cost

Nutanix Prism is costly yet considered a worthwhile investment for its features in hyperconverged infrastructure by many enterprises.
Many enterprises find ServiceNow IT Operations Management costly, though its comprehensive features are viewed as a worthwhile trade-off.
At first, the cost seemed heavy, but over time, its cost-effectiveness became evident.
Head of Infrastructure Operations Security at Gulf Cable & Elec. Ind. Co.
I hear that Nutanix Prism is more expensive than others, but as a technical person, I don't know the details about the pricing aspect.
Junior System Cloud Engineer at DeliverICT
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
Account Manager at a consultancy with 11-50 employees
ServiceNow's pricing is expensive.
Chief Information Officer at a energy/utilities company with 201-500 employees
It is definitely high-priced compared to other products available in the same domain in the market.
Solution architect at a tech vendor with 10,001+ employees
 

Valuable Features

Nutanix Prism offers a user-friendly interface with centralized management, seamless integration, advanced analytics, and robust performance optimization features.
ServiceNow IT Operations Management enhances visibility and efficiency with centralized features, seamless integration, intuitive UI, and real-time insights.
Nutanix Prism is completely scalable; you can add nodes and disks without downtime, allowing for easy scaling.
Junior System Cloud Engineer at DeliverICT
One of the most useful features is the disaster recovery setup, which includes two clusters, one for our production server and another for our recovery site.
Head of Infrastructure Operations Security at Gulf Cable & Elec. Ind. Co.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
Account Manager at a consultancy with 11-50 employees
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
Business analyst at a financial services firm with 10,001+ employees
They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
Solution architect at a tech vendor with 10,001+ employees
 

Categories and Ranking

Nutanix Prism
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
63
Ranking in other categories
Virtualization Management Tools (4th), Data Center Infrastructure Management (5th)
ServiceNow IT Operations Ma...
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
46
Ranking in other categories
Event Monitoring (1st), Cloud Management (9th), IT Infrastructure Monitoring (11th), AIOps (3rd)
 

Mindshare comparison

Nutanix Prism and ServiceNow IT Operations Management aren’t in the same category and serve different purposes. Nutanix Prism is designed for Virtualization Management Tools and holds a mindshare of 7.8%, down 17.7% compared to last year.
ServiceNow IT Operations Management, on the other hand, focuses on Event Monitoring, holds 8.4% mindshare, down 20.5% since last year.
Virtualization Management Tools Mindshare Distribution
ProductMindshare (%)
Nutanix Prism7.8%
VMware Aria Operations24.7%
IBM Turbonomic16.6%
Other50.9%
Virtualization Management Tools
Event Monitoring Mindshare Distribution
ProductMindshare (%)
ServiceNow IT Operations Management8.4%
SCOM9.9%
OpenText AI Operations Management7.7%
Other74.0%
Event Monitoring
 

Featured Reviews

UR
Director at Eglobe infra solutions
Provides comprehensive management with AI-driven insights and predictive analytics for seamless IT operations
The major improvement recommended for Nutanix Prism is more multi-cloud cost optimization. It shows performance and usage but is limited in detailed cross-cloud cost analysis. Improvement is needed for deeper FinOps-style ML insights that compare costs between on-premise, AWS, Azure, etc. Enhancements for the current mobile version of Prism are necessary as its functions are limited. Full mobile native control with real-time alerts and AI suggestions are required for one-click actions. Better integration with third-party tools and predictive maintenance for hardware is needed; currently, the focus is on VM and storage, not hardware life cycle. Predictions for node-level hardware failures or SSD wear-out, fan sensor alerts in advance are essential improvements, as is AI-based security threat detection focusing on unusual login patterns such as ransomware behavior or privilege escalations.
reviewer2755671 - PeerSpot reviewer
Solution architect at a tech vendor with 10,001+ employees
Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges
ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
11%
Government
9%
Manufacturing Company
9%
Financial Services Firm
11%
Manufacturing Company
11%
Computer Software Company
9%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business25
Midsize Enterprise14
Large Enterprise29
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise6
Large Enterprise29
 

Questions from the Community

What is your experience regarding pricing and costs for Nutanix Prism?
I hear that Nutanix Prism is more expensive than others, but as a technical person, I don't know the details about the pricing aspect.
What needs improvement with Nutanix Prism?
Regarding Nutanix Prism's single pane overview, the limitation is that you cannot troubleshoot all errors from Prism Central; you sometimes need to log into the CLI to change settings such as the I...
What is your primary use case for Nutanix Prism?
I use Nutanix Prism as my HCI product. I work with Nutanix HCI, Hyper-Converged Infrastructure. I use Nutanix Prism, Nutanix Prism Central, and Nutanix Move. As a reseller, we deploy Nutanix platfo...
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
It is definitely high-priced compared to other products available in the same domain in the market.
What needs improvement with ServiceNow IT Operations Management?
We don't use the orchestration part of ServiceNow IT Operations Management here. The CMDB part of ServiceNow IT Operations Management is a little bit too complicated, and it is a bit slow at our co...
What is your primary use case for ServiceNow IT Operations Management?
We are customers of ServiceNow IT Operations Management, using it for the ticketing systems and user management and change management. Change management and user management are the major use cases ...
 

Also Known As

No data available
ServiceNow ITOM
 

Overview

 

Sample Customers

JetBlue, International Speedway Corporation, SAIC Volkswagen
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Broadcom, Nutanix, IBM and others in Virtualization Management Tools. Updated: April 2026.
893,915 professionals have used our research since 2012.