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Initially, the CapEx was higher than VMware's, but considering the operational cost over time, it has been beneficial.
You will get 60% ROI with Nutanix Prism on-premises.
It reduced staffing needs from four full-time staff to fewer due to automation.
Basic means standard business hours support, Production means 24/7, Mission Critical means faster SLA with technical account managers connectivity, and Ultimate means full white-glove support with a dedicated team.
Nutanix support is excellent, and their response time is extremely fast.
If there is any hardware issue with HP or Dell, customers don't need to raise tickets with the hardware OEM. They can raise tickets on the Nutanix portal itself.
They respond promptly when we call to open a ticket.
For minor issues, the team takes a month's time to provide a fix.
The response time of technical support could be improved.
Nutanix Prism is completely scalable; you can add nodes and disks without using downtime, allowing for easy scaling.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
The entire Nutanix solution is stable.
I have not experienced any downtimes, crashes, or performance issues with Nutanix Prism.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.
All while benefiting from a single tool, single maintenance, and reduced license costs.
The presales and marketing team should inform clients about resource requirements, such as RAM used by CVM, to help manage expectations.
Regarding Nutanix Prism's single pane overview, the limitation is that you cannot troubleshoot all errors from Prism Central; you sometimes need to log into the CLI to change settings such as the IP address of the CVM in the AHV.
Enhancing analytics is crucial, as we have seven years of data providing a substantial history of past ITSM and non-ITSM business tickets that can help predict and reduce the volume of calls.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
It provides many out-of-the-box functionalities along with customization options.
At first, the cost seemed heavy, but over time, its cost-effectiveness became evident.
I hear that Nutanix Prism is more expensive than others, but as a technical person, I don't know the details about the pricing aspect.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
It is definitely high-priced compared to other products available in the same domain in the market.
Nutanix Prism is completely scalable; you can add nodes and disks without downtime, allowing for easy scaling.
One of the most useful features is the disaster recovery setup, which includes two clusters, one for our production server and another for our recovery site.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
| Product | Mindshare (%) |
|---|---|
| Nutanix Prism | 7.8% |
| VMware Aria Operations | 24.7% |
| IBM Turbonomic | 16.6% |
| Other | 50.9% |
| Product | Mindshare (%) |
|---|---|
| ServiceNow IT Operations Management | 8.4% |
| SCOM | 9.9% |
| OpenText AI Operations Management | 7.7% |
| Other | 74.0% |
| Company Size | Count |
|---|---|
| Small Business | 25 |
| Midsize Enterprise | 14 |
| Large Enterprise | 29 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 6 |
| Large Enterprise | 29 |
Nutanix Prism offers a comprehensive management experience, streamlining IT infrastructure tasks with advanced integration and automation capabilities. It supports seamless management across multi-environment setups through its intuitive interface and data protection features.
Nutanix Prism provides centralized control over virtual machines, storage, and networks. Its single-pane-of-glass management allows for efficient handling of virtual desktop infrastructure and hyper-converged infrastructures. The tool is appreciated for its ease in machine learning for performance optimization and seamless virtualization support. However, users mention areas needing refinement include limited third-party integration and intuitive automation.
What are Nutanix Prism's standout features?In education and banking sectors, Nutanix Prism facilitates effective management of private cloud environments and supports hybrid solutions. These industries leverage its capabilities for efficient resource allocation and comprehensive monitoring, enhancing IT infrastructure's overall performance and reliability.
ServiceNow IT Operations Management offers a scalable platform for managing IT infrastructure with features like discovery, dashboards, and service mapping. Ideal for incident, change, and problem management, it enhances operational efficiency and reduces IT service downtime.
ServiceNow IT Operations Management provides comprehensive solutions for consolidating events, automating workflows, and monitoring IT systems. Users utilize it for managing ticketing systems and conducting impact analysis through service mapping. The platform supports integrations with other modules, boosting efficiency with its intuitive interface. While highly functional, improvements in interface design and pricing are necessary, especially in integration with non-IP devices and cloud providers. Enhanced AI, machine learning, and discovery and monitoring functions are also needed.
What are the most important features?IT Operations Management by ServiceNow is widely implemented across industries like finance, healthcare, and manufacturing to optimize IT processes, enhance monitoring, and streamline infrastructure management. It is particularly effective in automating workflows and improving service reliability.
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