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Initially, the CapEx was higher than VMware's, but considering the operational cost over time, it has been beneficial.
You will get 60% ROI with Nutanix Prism on-premises.
It reduced staffing needs from four full-time staff to fewer due to automation.
Basic means standard business hours support, Production means 24/7, Mission Critical means faster SLA with technical account managers connectivity, and Ultimate means full white-glove support with a dedicated team.
Nutanix support is excellent, and their response time is extremely fast.
If there is any hardware issue with HP or Dell, customers don't need to raise tickets with the hardware OEM. They can raise tickets on the Nutanix portal itself.
They respond promptly when we call to open a ticket.
For minor issues, the team takes a month's time to provide a fix.
The response time of technical support could be improved.
Nutanix Prism is completely scalable; you can add nodes and disks without using downtime, allowing for easy scaling.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
The entire Nutanix solution is stable.
I have not experienced any downtimes, crashes, or performance issues with Nutanix Prism.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.
The presales and marketing team should inform clients about resource requirements, such as RAM used by CVM, to help manage expectations.
Regarding Nutanix Prism's single pane overview, the limitation is that you cannot troubleshoot all errors from Prism Central; you sometimes need to log into the CLI to change settings such as the IP address of the CVM in the AHV.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
It provides many out-of-the-box functionalities along with customization options.
ServiceNow IT Operations Management is not very affordable for SMB customers.
At first, the cost seemed heavy, but over time, its cost-effectiveness became evident.
I hear that Nutanix Prism is more expensive than others, but as a technical person, I don't know the details about the pricing aspect.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
It is definitely high-priced compared to other products available in the same domain in the market.
Nutanix Prism is completely scalable; you can add nodes and disks without downtime, allowing for easy scaling.
One of the most useful features is the disaster recovery setup, which includes two clusters, one for our production server and another for our recovery site.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
| Product | Market Share (%) |
|---|---|
| Nutanix Prism | 13.0% |
| VMware Aria Operations | 30.7% |
| IBM Turbonomic | 13.0% |
| Other | 43.3% |
| Product | Market Share (%) |
|---|---|
| ServiceNow IT Operations Management | 17.2% |
| OpsRamp | 14.0% |
| SCOM | 9.6% |
| Other | 59.2% |
| Company Size | Count |
|---|---|
| Small Business | 25 |
| Midsize Enterprise | 14 |
| Large Enterprise | 28 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 5 |
| Large Enterprise | 26 |
Nutanix makes infrastructure invisible, elevating IT to focus on the applications and services that power their business. The Nutanix enterprise cloud platform leverages web-scale engineering and consumer-grade design to natively converge compute, virtualization and storage into a resilient, software-defined solution with rich machine intelligence. The result is predictable performance, cloud-like infrastructure consumption, robust security, and seamless application mobility for a broad range of enterprise applications.
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
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