New Relic vs Pandora FMS comparison

New Relic and Pandora FMS are both solutions in the Network Monitoring Software category. New Relic is ranked #9 with an average rating of 8.2, while Pandora FMS is ranked #69. New Relic holds a 1.4% mindshare in NMS, compared to Pandora FMS’s 0.7% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of Pandora FMS users who would recommend it.

New Relic

Read 173 New Relic reviews

18,652 Views
5,223 Comparison Views

94% willing to recommend

Pandora FMS

Read 22 Pandora FMS reviews

4,241 Views
2,248 Comparison Views

100% willing to recommend

New Relic

Pandora FMS

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Executive SummaryUpdated on Oct 9, 2024

New Relic and Pandora FMS are competitors in the monitoring solutions category. New Relic has an edge with its application performance monitoring capabilities, while Pandora FMS offers a more comprehensive monitoring system for various environments.

Features:New Relic focuses on application performance monitoring, providing real-time transaction monitoring, detailed error tracking, and a smooth installation process. Its integration into DevOps strategies offers valuable insights for service management. Pandora FMS offers a comprehensive monitoring system, supporting server, network, and application environments, with strengths in flexibility and integration across various platforms.

Room for Improvement:New Relic users express concerns regarding data privacy and desire more granular alerting capabilities and improved error insights. The pricing model is considered expensive for startups, and there's a wish for better historical data retention. Pandora FMS could enhance its automation features and support for custom themes, while resource consumption, community size, and network discovery capabilities could be improved.

Ease of Deployment and Customer Service:New Relic offers flexible deployment options focusing on public and hybrid cloud environments, with comprehensive documentation and high-rated support responsiveness. Pandora FMS supports hybrid and on-premises deployments, with a straightforward setup and commendable customer service, though New Relic's support is often slightly better rated.

Pricing and ROI:New Relic's pricing is seen as high, impacting ROI negatively for small businesses, even though it offers features that can lead to operational efficiencies. Pandora FMS provides competitive pricing with open-source options for flexibility and cost-effectiveness, enhancing ROI for smaller installations. User satisfaction with pricing and ROI varies based on individual contexts.

To learn more, read our detailed New Relic vs. Pandora FMS Report (Updated: April 2026).

Buyer's Guide

New Relic vs. Pandora FMS

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Network Monitoring Software

9th

Ranking in IT Infrastructure Monitoring

9th

Ranking in Cloud Monitoring Software

3rd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

173

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Operations Analytics (3rd), Mobile APM (3rd), AIOps (4th)

Pandora FMS

Ranking in Network Monitoring Software

69th

Ranking in IT Infrastructure Monitoring

58th

Ranking in Cloud Monitoring Software

41st

Average Rating

9.2

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Server Monitoring (27th), Log Management (60th)

Mindshare comparison

As of May 2026, in the Network Monitoring Software category, the mindshare of New Relic is 1.4%, down from 2.0% compared to the previous year. The mindshare of Pandora FMS is 0.7%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
New Relic	1.4%
Pandora FMS	0.7%
Other	97.9%

Network Monitoring Software

Featured Reviews

BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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MichaelMaack

Independent Consultant at Maack Consulting

The open architecture is easy to extend and enhance

Pandora could deliver better analytics out of the box. You can work around these limitations with the help of other tools like Grafana. The shortcomings are mostly on the graphical side. The built-in report generators are a bit limited in some areas. They could improve their management console's ability to monitor large environments could be improved. For example, SNMP management is only partially integrated into the management console.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"New Relic is a great SaaS which I will definitely continue using and will use in future products."

"The simplicity of the dashboard is very good."

"It was able to really effectively find the problem and solve it – it sped up the pages considerably."

"We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."

"It's given us the ability for anyone to know how our customers experience our application."

"The technical support is quite good."

"It allows the restriction of privileges and control of users."

"They have baseline level alerting."

More New Relic pros

"Features I have found most valuable with Pandora are the personalized metrics and the simplicity of data."

"Pandora FMS provides us with a general report (graphical) about all of the connected devices, which helps with planning new stations and tracking them."

"The network monitoring and configuration within this solution is very good."

"I like this solution a lot because it has a very large Hispanic community and the platform looks very friendly."

"You can configure several types of architecture for high availability or load balancing."

"The open-source version offers 100% functionality and the hardware requirements for a solution like this one are very modest."

"What I value most about Pandora FMS is the simplicity of working with it."

"Pandora FMS (the Flexible Monitoring System) is an all-in-one package solution, and we can monitor our whole system with Service perspective."

More Pandora FMS pros

Cons

"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially."

"It is very difficult to award the service level cycles at an endpoint level."

"New Relic can be improved, particularly by enhancing the UI, which is currently a bit off."

"I’m into very dense charts, and I think the charts used throughout APM are a little low resolution in terms of time points across the X axis."

"I would like better alerting."

"The deployment process could be improved."

"I think the APM mode can be improved. In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."

"In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."

More New Relic cons

"An update to the Android app would be appreciated."

"Pandora could deliver better analytics out of the box. You can work around these limitations with the help of other tools like Grafana. The shortcomings are mostly on the graphical side. The built-in report generators are a bit limited in some areas."

"Pandora FMS is relatively new, and the interface with the older version crashes at times. We have several different operating systems, such as Linux and Windows, and Pandora does not run as well in these."

"I think some improvements to the Android app would be good."

"I find that this software is resource heavy, and demands a lot of processing capacity."

"I would like for the solution to be faster and have a better tolerance between parallel servers for Pandora and Pest Control."

"We would like the real-time monitoring of an interface to be improved within this solution."

"When it comes to the definition of local Software Agents for the first time in the open-source version, it can become very tedious."

More Pandora FMS cons

Pricing and Cost Advice

"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."

"We feel it's a little bit pricey."

"The detection piece of it brings us a big return on investment."

"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."

"We're paying for the New Relic APM license annually."

"The pricing is fine."

"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."

"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."

More New Relic pricing and cost advice

"They are very competitive on the pricing side. That's one reason why my manager keeps using it."

"The open-source version offers 100% functionality and the hardware requirements for a solution like this one are very modest."

"In terms of money, the Enterprise version is the cheapest that I have found after a market study."

"Only one payment and it includes support, updates, new versions, and access to the complete library of plugins except for SAP and z/OS."

"You have to pay for the number of agents and models that you are monitoring. I would rate the cost at three with one being the most expensive and five being the cheapest."

"You get the license and it includes updates, new versions, and access to the complete library of modules."

"Pandora FMS is easy to implement and the pricing of licenses is competitive."

"The Open Source Community Edition is great to just explore the software, or use it on medium-sized infrastructures."

More Pandora FMS pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

Outsourcing Company

Comms Service Provider

16%

Construction Company

11%

Outsourcing Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	78

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	4
Large Enterprise	3

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...

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Product Reports

Buyer's Guide

New Relic

April 2026

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Buyer's Guide

Pandora FMS

April 2026

Download Pandora FMS product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

No data available

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Pandora FMS offers comprehensive monitoring for IT infrastructure and services, supporting hybrid environments and enhancing operational efficiency with customizable architecture and seamless tool integration.

Pandora FMS provides a user-friendly platform for monitoring servers, network devices, and applications across virtual and cloud environments. Its agent options, centralized management, and high availability configurations allow it to support extensive network infrastructures. Offering robust alarm systems and lightweight operation, it adapts to enterprise needs, whether large or small. Users benefit from flexible metrics and plugins, although improvements in automation, analytics, and expanded API integration are anticipated. Challenges include interface instability in older versions and the need for improved dashboard customization, real-time monitoring, and cloud integration.

What features does Pandora FMS offer?

All-in-One Monitoring: Supports a wide range of platforms and devices for comprehensive visibility.
Customizable Architecture: Integrates seamlessly with external tools for tailored solutions.
High Availability Configurations: Ensures continuous monitoring and operation.
Flexible Metrics and Plugins: Enables tailored monitoring setups for diverse needs.

What are the benefits and ROI?

Enhanced Operational Efficiency: Streamlines monitoring processes and improves time management.
Scalability: Adapts to growing infrastructures without sacrificing performance.
Seamless Integration: Works well with existing IT tools and environments.
Comprehensive Coverage: Provides extensive oversight across a variety of platforms and environments.

In specific industries, Pandora FMS is utilized for IT service supervision, infrastructure monitoring, and network device management. Organizations leverage it to maintain network quality, ensure compliance, predict issues, and manage inventory and security. It supports both remote desktops and clients' systems, making it valuable for generating SLA reports and monitoring hybrid server environments. Pandora FMS's adaptability allows it to serve diverse sectors by facilitating efficient supervision and control.

Pandora FMS

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Rakuten, Prosegur, Repsol, Teléfonica, Allianz, Ottawa Hospital, Hughes

Buyer's Guide

New Relic vs. Pandora FMS

April 2026

Free Report: New Relic vs. Pandora FMS

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