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New Relic vs Pandora FMS comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

New Relic
Ranking in Network Monitoring Software
9th
Ranking in IT Infrastructure Monitoring
9th
Ranking in Cloud Monitoring Software
5th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
173
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), IT Operations Analytics (3rd), Mobile APM (3rd), AIOps (4th)
Pandora FMS
Ranking in Network Monitoring Software
76th
Ranking in IT Infrastructure Monitoring
58th
Ranking in Cloud Monitoring Software
44th
Average Rating
9.2
Reviews Sentiment
7.6
Number of Reviews
22
Ranking in other categories
Server Monitoring (26th), Log Management (61st)
 

Mindshare comparison

As of March 2026, in the Network Monitoring Software category, the mindshare of New Relic is 1.5%, down from 2.4% compared to the previous year. The mindshare of Pandora FMS is 0.6%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
New Relic1.5%
Pandora FMS0.6%
Other97.9%
Network Monitoring Software
 

Featured Reviews

BasilJiji - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
Gabriel Glusgold - PeerSpot reviewer
Asociado/ at Infraestructura Informática
Personalized metrics; simplicity of data
My primary use case for Pandora is monitoring This solution has helped us improve our organization by allowing us to create a lot of metrics on several platforms, including Windows, Linux, and Unix. We then use these Pandora metrics to create an interface. We then pass the interface off to the…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We’re able to see real-time sessions come through, talk directly to customers as they’re having issues with the site, and pull up their email addresses to see what issues they have, which makes it crucial for customer support and engineering."
"We were able to save $1,000 per month."
"New Relic has proven itself as a very reliable and convenient way to monitor your servers and applications."
"New Relic has positively impacted my organization by making it easier to catch failures so I can resolve them quickly and take action."
"We have a standard visibility process for any application that rolls out, and it gives us the ability to train our people and provide a more responsive application."
"The most valuable feature is the transparency into how applications are running."
"We are able to drill down and see what is going on in the system."
"The most valuable feature is New Relic Insights, and our customers are happy with the dashboard and the data that it displays and the correlation between the components."
"Pandora's architecture is interesting; it's open so you can easily extend and enhance it, it's simpler to customize Pandora compared to other solutions, and it's also scalable enough to support large environments."
"The open-source version offers 100% functionality and the hardware requirements for a solution like this one are very modest."
"The support from Pandora FMS is legendary."
"The administration of the console is very easy. I like that Pandora FMS is interactive and easy to manage."
"The support is excellent for this product; their response time is very fast, and they are very knowledgeable."
"The network monitoring and configuration within this solution is very good."
"We are able to control our business with this all-in-one monitoring tool."
"Thanks to this software and to the work of the support team, we have everything under control."
 

Cons

"New Relic APM generates weekly performance reports, but they aren't really actionable."
"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."
"One issue – there is no option for live chat or phone support."
"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."
"There are times when you restart the engines and the servers have a unique ID for the host and you need to remove the server. It is difficult because some are on-premise and others are production hosts. Having downtime is not very good when updating. However, it is not a constant issue."
"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."
"There have been issues in the past where stability was not fully reliable, but all problems were quickly resolved and we personally haven't had any data loss issues of any kind."
"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."
"Pandora FMS is relatively new, and the interface with the older version crashes at times."
"Improvements are needed for server and network discovery, including service-based discovery."
"It would be helpful to include the generation of reports for times that the network was out of service."
"A nice feature in the next release would be an automation module to run workflow actions."
"When it comes to the definition of local Software Agents for the first time in the open-source version, it can become very tedious."
"I would like for the solution to be faster and have a better tolerance between parallel servers for Pandora and Pest Control."
"It would be helpful to include the generation of reports for times that the network was out of service."
"I sincerely believe that Pandora needs new ideas for functionality closer to advanced device security monitoring."
 

Pricing and Cost Advice

"We feel it's a little bit pricey."
"It would be nice if we could buy it annually instead of monthly."
"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."
"This is an expensive tool."
"The price depends on how many agents you want."
"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."
"This is an expensive product."
"The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."
"Pandora FMS is easy to implement and the pricing of licenses is competitive."
"Only one payment and it includes support, updates, new versions, and access to the complete library of plugins except for SAP and z/OS."
"Growing the solution or migrating to the Enterprise version is easy, and various plans are available."
"In terms of money, the Enterprise version is the cheapest that I have found after a market study."
"The Open Source Community Edition is great to just explore the software, or use it on medium-sized infrastructures."
"They are very competitive on the pricing side. That's one reason why my manager keeps using it."
"You get the license and it includes updates, new versions, and access to the complete library of modules."
"My rule of thumb would be that if you need more than thirty agents, and you lack an automation tool such as Chef or Puppet, you will save a lot of time and money going to the Enterprise edition."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Computer Software Company
9%
Manufacturing Company
8%
Retailer
5%
Comms Service Provider
12%
Outsourcing Company
10%
Manufacturing Company
8%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise50
Large Enterprise77
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise4
Large Enterprise3
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...
Ask a question
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Comparisons

 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
No data available
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Rakuten, Prosegur, Repsol, Teléfonica, Allianz, Ottawa Hospital, Hughes
Find out what your peers are saying about New Relic vs. Pandora FMS and other solutions. Updated: March 2026.
884,976 professionals have used our research since 2012.