New Relic vs Pandora FMS comparison

New Relic and Pandora FMS are both solutions in the Network Monitoring Software category. New Relic is ranked #9 with an average rating of 8.2, while Pandora FMS is ranked #66. New Relic holds a 1.5% mindshare in NMS, compared to Pandora FMS’s 0.7% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of Pandora FMS users who would recommend it.

New Relic

Read 176 New Relic reviews

24,526 Views
7,113 Comparison Views

94% willing to recommend

Pandora FMS

Read 22 Pandora FMS reviews

5,558 Views
2,946 Comparison Views

100% willing to recommend

New Relic

Pandora FMS

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

New Relic and Pandora FMS are competitors in the monitoring solutions category. New Relic has an edge with its application performance monitoring capabilities, while Pandora FMS offers a more comprehensive monitoring system for various environments.

Features:New Relic focuses on application performance monitoring, providing real-time transaction monitoring, detailed error tracking, and a smooth installation process. Its integration into DevOps strategies offers valuable insights for service management. Pandora FMS offers a comprehensive monitoring system, supporting server, network, and application environments, with strengths in flexibility and integration across various platforms.

Room for Improvement:New Relic users express concerns regarding data privacy and desire more granular alerting capabilities and improved error insights. The pricing model is considered expensive for startups, and there's a wish for better historical data retention. Pandora FMS could enhance its automation features and support for custom themes, while resource consumption, community size, and network discovery capabilities could be improved.

Ease of Deployment and Customer Service:New Relic offers flexible deployment options focusing on public and hybrid cloud environments, with comprehensive documentation and high-rated support responsiveness. Pandora FMS supports hybrid and on-premises deployments, with a straightforward setup and commendable customer service, though New Relic's support is often slightly better rated.

Pricing and ROI:New Relic's pricing is seen as high, impacting ROI negatively for small businesses, even though it offers features that can lead to operational efficiencies. Pandora FMS provides competitive pricing with open-source options for flexibility and cost-effectiveness, enhancing ROI for smaller installations. User satisfaction with pricing and ROI varies based on individual contexts.

To learn more, read our detailed New Relic vs. Pandora FMS Report (Updated: August 2026).

Buyer's Guide

New Relic vs. Pandora FMS

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Network Monitoring Software

9th

Ranking in IT Infrastructure Monitoring

9th

Ranking in Cloud Monitoring Software

3rd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Operations Analytics (3rd), Mobile APM (2nd), AIOps (4th)

Pandora FMS

Ranking in Network Monitoring Software

66th

Ranking in IT Infrastructure Monitoring

58th

Ranking in Cloud Monitoring Software

39th

Average Rating

9.2

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Server Monitoring (27th), Log Management (61st)

Mindshare comparison

As of August 2026, in the Network Monitoring Software category, the mindshare of New Relic is 1.5%, down from 1.9% compared to the previous year. The mindshare of Pandora FMS is 0.7%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
New Relic	1.5%
Pandora FMS	0.7%
Other	97.8%

Network Monitoring Software

Featured Reviews

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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MichaelMaack

Independent Consultant at Maack Consulting

The open architecture is easy to extend and enhance

Pandora could deliver better analytics out of the box. You can work around these limitations with the help of other tools like Grafana. The shortcomings are mostly on the graphical side. The built-in report generators are a bit limited in some areas. They could improve their management console's ability to monitor large environments could be improved. For example, SNMP management is only partially integrated into the management console.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The thing that's nice about New Relic is it doesn't try and do everything, it does what it does."

"With the help of New Relic APM, we managed to deliver an online B2B application with average response times below two seconds, where with v6, the average response times was about 30 seconds."

"The most valuable feature is application monitoring."

"The database trace was the most useful service, helping us improve performance on our servers by more than 30%."

"However, as a dev-ops tool, it has been priceless."

"To receive all the metrics for each system regarding its application, the user in the interface for all the dashboards can type the hostname and can see all the tools in that host, it is a very powerful view."

"I can have my developers find bugs and fix them in one-tenth of time they used to take."

"You don't have to go through a list of 500 servers."

More New Relic pros

"The open-source version offers 100% functionality and the hardware requirements for a solution like this one are very modest."

"You can configure several types of architecture for high availability or load balancing."

"It is easy to create your own custom modules if you just know a little bit of scripting. If you have unique requirements, you can just make your own modules. You can even grab checks from other vendors. There are open-source checks for various things such as SMTP, etc. There is a long list of different ones from Nagios. You can just use them, and within seconds, you get yourself a check that is monitoring whatever you need. It is really flexible. I guess that's why they call it Pandora Flexible Monitoring System (FMS). It is reliable. It does the job, and it alerts. It is also surprisingly feature-rich. Our network guy just recently asked about a particular protocol to monitor the bandwidth on the network, which is not a common protocol. When I looked it up, and I found that they cover it. It is very mature for a not-so-known product."

"The network monitoring and configuration within this solution is very good."

"We are consultants and thanks to Pandora can detect a lot of disasters that other companies can't, and we can offer high availability of the system to the client."

"The support from Pandora FMS is legendary."

"What I value most about Pandora FMS is the simplicity of working with it."

"This product has allowed us to identify and correct certain issues that were affecting our solution."

More Pandora FMS pros

Cons

"Doesn't recognized some third party transaction traces."

"Customer Service: Used rarely, was average. Technical Support: Used rarely, was average."

"The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain."

"Sometimes it’s too difficult to get more details about a problem. Sometimes it requires too much drilling down to find out about a problem for which we shouldn't need to do so much searching."

"One of the things that our enterprise actually had a challenge with was the licensing structure for New Relic."

"Joining datasets. Currently, it’s only possible to pull data from a single event type."

"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."

"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."

More New Relic cons

"Pandora FMS is an overall great monitoring solution, but it does not have a community that is as large as Zabbix or Nagios."

"Their support is good, but it is just online communication. It would be great to be able to just call someone and talk to them instead of always writing. It works well for me because I am a decent communicator in email, but some people might find it difficult to describe in a written fashion and communicate with them that way. There is a learning curve to the interface, but once you get used to it, it is actually very powerful. They have a lot of options, but people struggle with the interface. They've improved it though, and it is getting better. They need to keep improving the learning curve to help buy-in. I'm the guy that manages it, so I'm comfortable with it. They can refine the upgrade agents to be easier. They can also do more refinement in end-user usability because not everyone is strong technically, and people who aren't strong technically might be averse to the product, even though it has come a long way. It has a complete GUI and everything."

"I would like to have a dashboard with all assets displayed, with a quick hover-over status."

"We would like the real-time monitoring of an interface to be improved within this solution."

"Pandora could deliver better analytics out of the box. You can work around these limitations with the help of other tools like Grafana. The shortcomings are mostly on the graphical side. The built-in report generators are a bit limited in some areas."

"We would like to see improvement in the mainframe integration that this solution is capable of."

"An update to the Android app would be appreciated."

"I sincerely believe that Pandora needs new ideas for functionality closer to advanced device security monitoring."

More Pandora FMS cons

Pricing and Cost Advice

"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."

"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."

"This is an expensive product."

"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."

"Comparatively, the pricing is expensive."

"Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace."

"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."

"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."

More New Relic pricing and cost advice

"You get the license and it includes updates, new versions, and access to the complete library of modules."

"In terms of money, the Enterprise version is the cheapest that I have found after a market study."

"They are very competitive on the pricing side. That's one reason why my manager keeps using it."

"My rule of thumb would be that if you need more than thirty agents, and you lack an automation tool such as Chef or Puppet, you will save a lot of time and money going to the Enterprise edition."

"Growing the solution or migrating to the Enterprise version is easy, and various plans are available."

"The open-source version offers 100% functionality and the hardware requirements for a solution like this one are very modest."

"You have to pay for the number of agents and models that you are monitoring. I would rate the cost at three with one being the most expensive and five being the cheapest."

"Pandora FMS is easy to implement and the pricing of licenses is competitive."

More Pandora FMS pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Outsourcing Company

Manufacturing Company

Construction Company

Comms Service Provider

17%

Construction Company

12%

Outsourcing Company

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	4
Large Enterprise	3

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

See all answers

What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

See all answers

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Compared 8% of the time

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Product Reports

Buyer's Guide

New Relic

July 2026

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Buyer's Guide

Pandora FMS

July 2026

Download Pandora FMS product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

No data available

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Pandora FMS offers comprehensive monitoring for IT infrastructure and services, supporting hybrid environments and enhancing operational efficiency with customizable architecture and seamless tool integration.

Pandora FMS provides a user-friendly platform for monitoring servers, network devices, and applications across virtual and cloud environments. Its agent options, centralized management, and high availability configurations allow it to support extensive network infrastructures. Offering robust alarm systems and lightweight operation, it adapts to enterprise needs, whether large or small. Users benefit from flexible metrics and plugins, although improvements in automation, analytics, and expanded API integration are anticipated. Challenges include interface instability in older versions and the need for improved dashboard customization, real-time monitoring, and cloud integration.

What features does Pandora FMS offer?

All-in-One Monitoring: Supports a wide range of platforms and devices for comprehensive visibility.
Customizable Architecture: Integrates seamlessly with external tools for tailored solutions.
High Availability Configurations: Ensures continuous monitoring and operation.
Flexible Metrics and Plugins: Enables tailored monitoring setups for diverse needs.

What are the benefits and ROI?

Enhanced Operational Efficiency: Streamlines monitoring processes and improves time management.
Scalability: Adapts to growing infrastructures without sacrificing performance.
Seamless Integration: Works well with existing IT tools and environments.
Comprehensive Coverage: Provides extensive oversight across a variety of platforms and environments.

In specific industries, Pandora FMS is utilized for IT service supervision, infrastructure monitoring, and network device management. Organizations leverage it to maintain network quality, ensure compliance, predict issues, and manage inventory and security. It supports both remote desktops and clients' systems, making it valuable for generating SLA reports and monitoring hybrid server environments. Pandora FMS's adaptability allows it to serve diverse sectors by facilitating efficient supervision and control.

Pandora FMS

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Rakuten, Prosegur, Repsol, Teléfonica, Allianz, Ottawa Hospital, Hughes

Buyer's Guide

New Relic vs. Pandora FMS

August 2026

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