New Relic vs OpServices OpMon comparison

New Relic and OpServices are both solutions in the IT Infrastructure Monitoring category. New Relic is ranked #8 with an average rating of 8.0, while OpServices is ranked #77. New Relic holds a 3.1% mindshare in IM, compared to OpServices’s 0.4% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of OpServices users who would recommend it.

New Relic

Read 166 New Relic reviews

12,960 Views
4,795 Comparison Views

94% willing to recommend

OpServices OpMon

Read 2 OpServices OpMon reviews

352 Views
352 Comparison Views

100% willing to recommend

New Relic

OpServices OpMon

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

OpServices OpMon and New Relic compete in IT infrastructure and application monitoring. New Relic has the upper hand with its advanced features, while OpMon is preferred for its affordability and strong customer support.

Features: OpMon provides robust IT monitoring with extensive customization for organizations focused on infrastructure needs. It supports multiple platforms and offers real-time alerts. New Relic provides detailed application performance monitoring insights, advanced analytics, and end-to-end tracing that benefit developers and enterprises seeking comprehensive solutions.

Room for Improvement: OpMon could improve its user interface for better ease of use and expand integration support for third-party tools. Its analytics might benefit from deeper performance metrics. New Relic could enhance the cost transparency of its subscription model. More straightforward user onboarding processes and refining its alerting system for fewer false positives would be beneficial.

Ease of Deployment and Customer Service: OpMon offers flexible deployment suitable for various IT environments, coupled with attentive customer service that tailors assistance to customer-specific needs. New Relic's cloud-based solution integrates well into existing workflows with reliable support backed by comprehensive documentation. It stands out for its ease of integration and extensive community resources.

Pricing and ROI: OpMon is budget-friendly with a favorable return on investment for businesses needing essential monitoring without high costs. Pricing typically suits small to mid-sized businesses looking to monitor infrastructure. New Relic, at a higher price point, justifies the cost for organizations requiring deep performance insights. While more expensive, its advanced analytics can deliver significant long-term value for decision-making.

To learn more, read our detailed New Relic vs. OpServices OpMon Report (Updated: January 2026).

Buyer's Guide

New Relic vs. OpServices OpMon

January 2026

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Helped 880,745 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in IT Infrastructure Monitoring

8th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

166

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (8th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)

OpServices OpMon

Ranking in IT Infrastructure Monitoring

77th

Average Rating

9.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the IT Infrastructure Monitoring category, the mindshare of New Relic is 3.1%, down from 5.6% compared to the previous year. The mindshare of OpServices OpMon is 0.4%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Market Share Distribution
Product	Market Share (%)
New Relic	3.1%
OpServices OpMon	0.4%
Other	96.5%

IT Infrastructure Monitoring

Featured Reviews

BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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it_user220206

Director of IT with 51-200 employees

It offers a simple implementation of business and infrastructure dashboards but the monitoring services need improvement.

* Service group capability * Ability to monitor users experience * Simple implementation of business and infrastructure dashboards * Network traffic monitoring Also, OpMon offers: * Greater scalability * Easy to manage and implement * The ability to create business groups that generate more accurate information * It has a robust and agile architecture; and * A highly trained team that gives it a lot of credibility.

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

10%

Manufacturing Company

Retailer

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	69

No data available

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

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What needs improvement with New Relic Insights?

For our end-to-end use case, New Relic is completely satisfactory, and we extensively rely on its features for our day-to-day life. I would like to have more AI and ML-based suggestions and algorit...

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Comparisons

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Elastic Observability vs New Relic

Compared 4% of the time

Azure Monitor vs New Relic

Compared 3% of the time

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Compared 54% of the time

Nagios XI vs OpServices OpMon

Compared 46% of the time

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Product Reports

Buyer's Guide

New Relic

January 2026

Download New Relic product report

Buyer's Guide

IT Infrastructure Monitoring

December 2025

Download OpServices OpMon product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

OpMon

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

OpMon allows you to track, in real time, the performance of the business activities and their results. It generates reports of availability, capacity and performance, SLA, SLM, among others. Allows reduction in spending on skilled professionals and reduction in loss / hour derived from system failures.

OpServices

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Allianz, banco renner, AES Sul, Metalfrio Solutions, Mitsubishi Motors, Ciplan, Unimed, Portonave, Grupo Zaffari

Buyer's Guide

New Relic vs. OpServices OpMon

January 2026

Free Report: New Relic vs. OpServices OpMon

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We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.