New Relic vs Observer GigaStor comparison

New Relic and Viavi Solutions are both solutions in the Network Monitoring Software category. New Relic is ranked #7 with an average rating of 7.8, while Viavi Solutions is ranked #93. New Relic holds a 2.0% mindshare in NMS, compared to Viavi Solutions’s 0.2% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of Viavi Solutions users who would recommend it.

New Relic

Read 158 New Relic reviews

3,992 Views
3,179 Comparison Views

94% willing to recommend

Observer GigaStor

Read 7 Observer GigaStor reviews

234 Views
178 Comparison Views

100% willing to recommend

New Relic

Observer GigaStor

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Executive SummaryUpdated on Oct 10, 2024

New Relic and Observer GigaStor compete in application performance monitoring and network analysis. New Relic has an advantage due to its comprehensive feature set and better pricing, while Observer GigaStor is preferred for robust data analysis capabilities.

Features: New Relic offers extensive application performance monitoring, integration capabilities, and real-time analytics. Observer GigaStor provides deep packet analysis, data retention for diagnostics, and a focus on network troubleshooting.

Room for Improvement: New Relic could enhance its network analysis options, provide more in-depth packet inspection, and add offline data functionality. Observer GigaStor might improve its SaaS capabilities, simplify its user interface, and reduce deployment complexity.

Ease of Deployment and Customer Service: Observer GigaStor's deployment is complex due to hardware focus but has solid support. New Relic uses a SaaS model for simpler deployment, with customer service aiding quick setup and integration.

Pricing and ROI: New Relic’s pricing is more accessible, offering scalable models and a good ROI for various business sizes. Observer GigaStor involves higher initial costs with significant ROI for environments needing extensive network analysis.

To learn more, read our detailed New Relic vs. Observer GigaStor Report (Updated: April 2025).

Buyer's Guide

New Relic vs. Observer GigaStor

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Network Monitoring Software

7th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

158

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (6th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (4th), AIOps (3rd)

Observer GigaStor

Ranking in Network Monitoring Software

93rd

Average Rating

9.0

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

Network Troubleshooting (15th), Network Packet Broker (NPB) (9th)

Mindshare comparison

As of May 2025, in the Network Monitoring Software category, the mindshare of New Relic is 2.0%, down from 3.8% compared to the previous year. The mindshare of Observer GigaStor is 0.2%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software

Featured Reviews

Iqbal Khowaja

Chief Technology Officer at State of Hawaii

Has a simple user interface and end-to-end monitoring and self-healing features

My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.

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Jeroen-Dubbelman

Director at Bitrate

Aids significantly in the threat-hunting process and provides a score-based evaluation of user experience

There are many valuable features, but understanding end-user response times stands out. It provides a score-based evaluation of user experience, helping customers quickly pinpoint whether issues originate from the network, server, client, or application. Additionally, it facilitates in-depth analysis of application dependencies. The retrospective network analysis capability of Observer GigaStor has been beneficial. It's a pivotal feature for network performance solutions. However, I prefer to consider the entire solution suite - GigaStor, along with GigaFlow and Apex - for comprehensive network visibility and monitoring. So, I prefer to integrate all three solutions to provide the best visibility. They complement each other well, with Apex aggregating and correlating data from both GigaStor and GigaFlow to enhance environmental understanding and troubleshooting efficiency.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The tool's most valuable features were APM and core reliability. We get alerts whenever an anomaly is detected. The solution is very friendly."

"The integration and configuration of New Relic is straightforward and easy."

"You don't have to go through a list of 500 servers."

"It has helped my organization to dive deeper into the application using the APM module is very helpful."

"It allows the restriction of privileges and control of users."

"The solution is quite stable."

"Every time there is a crisis, high traffic, or if we see a problem with a server, we go to New Relic and monitor it to determine the cause."

"As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things."

More New Relic pros

"There are many valuable features, but understanding end-user response times stands out. It provides a score-based evaluation of user experience, helping customers quickly pinpoint whether issues originate from the network, server, client, or application. Additionally, it facilitates in-depth analysis of application dependencies."

"It can help to write your rules, organize firewalls, your block, and also your protocols and IP address to come in or out of your network."

"The ability to capture packets. It is not only for monitoring. That is very important for a company that wants to keep an eye on the packets, the transactions, the flows..."

"I also have the ability to see an application's performance, to see what's going on, why a network is slow, why this program for this user is experiencing a delay or some network issue"

"It's able to capture packets and, after a long time, you can come and use that information; to check, to analyze - everything you would want to do. So it's very good and helpful if you want to protect your data. It is stored in a certain place where you can access it every time you want to analyze it."

"This solution allows us to see exactly what is going on in the network and we can very quickly solve issues with users."

Cons

"I would like an infrastructure network that provides real-time views, showing the issues."

"The solution should include more detailed reports for SQL database requests."

"The solution is quite expensive."

"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."

"One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability."

"The solution needs to have staging."

"The product's initial setup phase is not straightforward to manage if you have no experience with installations, making it an area that can be improved."

"Compared to their competitors, they are missing some features at the moment."

More New Relic cons

"GigaStor feeds into Apex. So, the area where there could be improvement would be in artificial intelligence. For example, the incorporation of more advanced machine learning or AI capabilities could enhance its functionality."

"Graphics need improvement. Because a lot of the information there you have to input first in some case to have full potential. It could be more automated."

"I would like to have more than 4TB of storage available in the portable version of this solution."

"Maybe the graphical user interface could be simplified to allow people to use it more easily. It's already good, but they can work more on it to make it even easier."

Pricing and Cost Advice

"The pricing and licensing are too high."

"I think the pricing is reasonable."

"This is an expensive tool."

"The price depends on how many agents you want."

"Pricing is better with New Relic APM than Dynatrace."

"I loved this product, but we can no longer afford it, so we dropped it."

"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."

"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."

More New Relic pricing and cost advice

"It depends on the requirements you have. There are three types of license. There's the updates license, the work group license, and the workstation license."

"It's quite expensive."

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Top Industries

By visitors reading reviews

Educational Organization

46%

Computer Software Company

Financial Services Firm

Manufacturing Company

Financial Services Firm

28%

Computer Software Company

18%

Manufacturing Company

10%

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

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What needs improvement with New Relic Insights?

Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...

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What do you like most about Observer GigaStor?

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What is your experience regarding pricing and costs for Observer GigaStor?

I would rate the pricing a ten out of ten. It's quite expensive.

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What needs improvement with Observer GigaStor?

GigaStor feeds into Apex. So, the area where there could be improvement would be in artificial intelligence. For example, the incorporation of more advanced machine learning or AI capabilities coul...

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Comparisons

Dynatrace vs New Relic

Compared 12% of the time

Elastic Observability vs New Relic

Compared 11% of the time

Datadog vs New Relic

Compared 9% of the time

Splunk AppDynamics vs New Relic

Compared 5% of the time

Azure Monitor vs New Relic

Compared 5% of the time

More New Relic Competitors

Gigamon Deep Observability Pipeline vs Observer GigaStor

Compared 28% of the time

Wireshark vs Observer GigaStor

Compared 23% of the time

Cisco Nexus Dashboard Data Broker vs Observer GigaStor

Compared 19% of the time

NETSCOUT nGeniusONE vs Observer GigaStor

Compared 16% of the time

AppNeta by Broadcom vs Observer GigaStor

Compared 14% of the time

More Observer GigaStor Competitors

Product Reports

Buyer's Guide

New Relic

April 2025

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Buyer's Guide

Observer GigaStor

April 2025

Download Observer GigaStor product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

No data available

Overview

New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.

New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.

What are New Relic's most important features?

Java Tracking: Efficiently monitor Java applications.
Infrastructure Monitoring: Comprehensive overview of infrastructure health.
APM: In-depth application performance monitoring.
Tight Integration: Seamless integration across different system layers.
Health Maps: Visual representation of system health.
Customizable Dashboards: Personalized data display and insights.
Drill-Downs: Detailed analysis at multiple levels.

What benefits and ROI should users look for in reviews?

Application Insights: Detailed understanding of application performance.
Accurate Alerts: Immediate notifications for issues.
Traceability: Enhanced end-to-end traceability for problem resolution.
Scalability: Accommodation of growing infrastructure.
Flexible Query Design: Adaptable search and analysis functionality.
Reliable Performance: Consistent application monitoring and upkeep.

New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.

New Relic

Observer GigaStor is a network analysis tool that comes in a variety of form factors, including rack mount, portable, and virtual. Capable of storing up to a petabyte of traffic for later analysis, GigaStor helps ensure optimal network and application performance.

Viavi Solutions

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Cisco Systems, Hawaiian Telecom, Renown Health, State of Nevada, U.S. Department of Veteran Affairs, Allstate Insurance, Jack Henry & Associates, United States Airforce, US Bank, Blue Cross Blue Shield of Minnesota, Texas Tech University Health Sciences Center, Chicago Board Options Exchange

Buyer's Guide

New Relic vs. Observer GigaStor

April 2025

Free Report: New Relic vs. Observer GigaStor

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