NETSCOUT nGeniusONE and NinjaOne compete in the area of network and device management solutions. NETSCOUT nGeniusONE offers greater network visibility and detailed performance insights, giving it an edge for organizations needing comprehensive analysis.
Features: NETSCOUT nGeniusONE provides deep packet inspection, NetFlow traffic analysis, and application-specific monitoring. It offers detailed views of network performance and enables proactive troubleshooting through dependency mapping. NinjaOne focuses on device monitoring, script automation, and patch management, providing a user-friendly experience that supports seamless remote management and mobile alerts. Its simplicity makes it appealing to users needing efficient and straightforward management tools.
Room for Improvement: NETSCOUT nGeniusONE's complex interface and reliance on physical agents are areas for improvement. Users seek better integration with virtual environments and enhanced software stability. NinjaOne could benefit from improved reporting capabilities and better integration with third-party tools. Users suggest enhancing mobile app functions and simplifying ticketing systems.
Ease of Deployment and Customer Service: NETSCOUT nGeniusONE mainly supports on-premises deployments and requires expert assistance due to its complexity. The dedicated support, while comprehensive, is often costly. NinjaOne offers flexible deployment options, including cloud environments, making it more accessible. Its technical support is generally efficient and responsive, with some noted delays in ticket resolution due to staffing.
Pricing and ROI: NETSCOUT nGeniusONE is a premium solution with significant costs, especially for larger deployments. While valued for its reliability, some users pay for features they do not use. NinjaOne offers flexible, negotiable pricing, providing value with a suite of features. Its ROI is reflected in reduced troubleshooting time and increased productivity, with a favorable cost-benefit ratio for businesses needing effective remote management.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
The distributor's support is rated an eight out of ten, indicating room for improvement in SLA handling.
They need to work on their response time and overall competence.
I am actually happy with technical support from NETSCOUT.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
The customer support at NinjaOne is excellent, rated ten out of ten.
I rate customer service and support for NinjaOne at seven out of ten due to slow response times.
The solution is highly scalable and accommodates the growth needs effectively.
It is not similar to software solutions Datadog or Dynatrace where they can easily add agents without problems.
I would rate the scalability of NinjaOne as ten out of ten.
The design suggests it is scalable.
Customers are more sensitive about NETSCOUT nGeniusONE's upgrades because it has hardware.
Datadog is more stable than NETSCOUT nGeniusONE, being a SaaS-based solution compared to on-prem solutions like NETSCOUT.
I rate the stability of NETSCOUT nGeniusONE as ten out of ten since we have not experienced any escalations or downtime issues from the end user's side.
I would rate the stability a ten out of ten.
Customers want to have service assurance, including NPM and APM, from one vendor.
Many big companies Samsung and Hyundai try to build their own monitoring solutions using open-source tools and their own engineers, though it has not been successful.
It would be beneficial to see more AI capabilities included in nGeniusONE to further streamline processes.
Security and reporting, including business intelligence tools, are adequate.
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.
The network monitoring needs to be improved.
The cost depends on the size of the customer, as sizing controls the pricing.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
The price or licensing of NinjaOne is a little bit high.
The capability of real-time traffic intelligence is also very useful because it allows for the comparison between real-time and historical packet levels.
NETSCOUT is focusing on network monitoring, specifically packet analysis, which sets them apart.
Every month, every quarter, I see new features, and it is always evolving.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
The software's automation tools have solved critical deployment problems for small businesses.
NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.
NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.
What are the most important features?NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.
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