NETSCOUT nGeniusONE and NinjaOne compete in the area of network and device management solutions. NETSCOUT nGeniusONE offers greater network visibility and detailed performance insights, giving it an edge for organizations needing comprehensive analysis.
Features: NETSCOUT nGeniusONE provides deep packet inspection, NetFlow traffic analysis, and application-specific monitoring. It offers detailed views of network performance and enables proactive troubleshooting through dependency mapping. NinjaOne focuses on device monitoring, script automation, and patch management, providing a user-friendly experience that supports seamless remote management and mobile alerts. Its simplicity makes it appealing to users needing efficient and straightforward management tools.
Room for Improvement: NETSCOUT nGeniusONE's complex interface and reliance on physical agents are areas for improvement. Users seek better integration with virtual environments and enhanced software stability. NinjaOne could benefit from improved reporting capabilities and better integration with third-party tools. Users suggest enhancing mobile app functions and simplifying ticketing systems.
Ease of Deployment and Customer Service: NETSCOUT nGeniusONE mainly supports on-premises deployments and requires expert assistance due to its complexity. The dedicated support, while comprehensive, is often costly. NinjaOne offers flexible deployment options, including cloud environments, making it more accessible. Its technical support is generally efficient and responsive, with some noted delays in ticket resolution due to staffing.
Pricing and ROI: NETSCOUT nGeniusONE is a premium solution with significant costs, especially for larger deployments. While valued for its reliability, some users pay for features they do not use. NinjaOne offers flexible, negotiable pricing, providing value with a suite of features. Its ROI is reflected in reduced troubleshooting time and increased productivity, with a favorable cost-benefit ratio for businesses needing effective remote management.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
The distributor's support is rated an eight out of ten, indicating room for improvement in SLA handling.
They need to work on their response time and overall competence.
The customer support at NinjaOne is excellent, rated ten out of ten.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
I rate customer service and support for NinjaOne at seven out of ten due to slow response times.
The solution is highly scalable and accommodates the growth needs effectively.
I would rate the scalability of NinjaOne as ten out of ten.
The design suggests it is scalable.
Datadog is more stable than NETSCOUT nGeniusONE, being a SaaS-based solution compared to on-prem solutions like NETSCOUT.
I rate the stability of NETSCOUT nGeniusONE as ten out of ten since we have not experienced any escalations or downtime issues from the end user's side.
I would rate the stability a ten out of ten.
Customers want to have service assurance, including NPM and APM, from one vendor.
It would be beneficial to see more AI capabilities included in nGeniusONE to further streamline processes.
Security and reporting, including business intelligence tools, are adequate.
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.
The network monitoring needs to be improved.
The cost depends on the size of the customer, as sizing controls the pricing.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
The price or licensing of NinjaOne is a little bit high.
The capability of real-time traffic intelligence is also very useful because it allows for the comparison between real-time and historical packet levels.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
The software's automation tools have solved critical deployment problems for small businesses.
Every month, every quarter, I see new features, and it is always evolving.
NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/
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