SCOM and NETSCOUT nGeniusONE are competitors in the network and application monitoring space. While SCOM has an upper hand in Microsoft environments thanks to its integration and scalability within the Microsoft ecosystem, NETSCOUT focuses on real-time network performance analysis across different platforms with enhanced network visibility.
Features: SCOM offers broad monitoring capabilities for Microsoft technologies and scalability for large enterprises. It supports customized management packs and shares insights across Microsoft platforms. NETSCOUT provides real-time network performance analysis with deep packet inspection, integration with multiple platforms, and in-depth traffic analysis for troubleshooting.
Room for Improvement: SCOM users find managing management packs complex and burdensome, especially in non-Microsoft environments. Its dashboards and third-party tool integration could improve. NETSCOUT requires GUI enhancements and easier dashboard setup with more cost-effective integration and simpler deployment processes.
Ease of Deployment and Customer Service: SCOM excels in Microsoft-heavy environments with good support but inconsistent service quality. NETSCOUT is versatile across deployments, but users highlight the need for better learning support. SCOM's support benefits from Microsoft's resources, while NETSCOUT needs to improve setup guidance.
Pricing and ROI: SCOM is often part of Microsoft licensing agreements, offering savings for current Microsoft users but demands significant maintenance resources. NETSCOUT is costly due to its advanced features but offers valuable network insights, providing a strong ROI for enterprises needing detailed performance data.
The distributor's support is rated an eight out of ten, indicating room for improvement in SLA handling.
They need to work on their response time and overall competence.
I am actually happy with technical support from NETSCOUT.
When I was working directly with Microsoft at TCS, my first company, the support experience was quite smooth, and we received solutions promptly.
They often treat issues in isolation, not considering how one problem might relate to another.
It is not similar to software solutions Datadog or Dynatrace where they can easily add agents without problems.
The solution is highly scalable and accommodates the growth needs effectively.
The scalability of SCOM, meaning its ability to adapt to our needs, is excellent because we are working with SQL systems and multiple servers.
Datadog is more stable than NETSCOUT nGeniusONE, being a SaaS-based solution compared to on-prem solutions like NETSCOUT.
Customers are more sensitive about NETSCOUT nGeniusONE's upgrades because it has hardware.
I rate the stability of NETSCOUT nGeniusONE as ten out of ten since we have not experienced any escalations or downtime issues from the end user's side.
I have not seen many errors or frequent data loss because once we have installed the agent on the system and have the details, not much manual intervention is required.
SCOM is a bit unstable lately, primarily due to a lack of resources.
Comparing this to a vendor like Cisco, who provides any component next business day, NETSCOUT nGeniusONE took a long time.
Customers want to have service assurance, including NPM and APM, from one vendor.
It would be beneficial to see more AI capabilities included in nGeniusONE to further streamline processes.
I would like to see a software-as-a-service version in Azure to eliminate the need for on-premise infrastructure.
SCOM is likely to be phased out in favor of more compatible tools like Icinga for application monitoring or when moving to cloud solutions like CloudWatch and Azure.
It would be beneficial to have a summary on one single dashboard, as there are many more possibilities available.
The cost depends on the size of the customer, as sizing controls the pricing.
Regarding its high price, I give NETSCOUT nGeniusONE a seven.
The capability of real-time traffic intelligence is also very useful because it allows for the comparison between real-time and historical packet levels.
NETSCOUT nGeniusPULSE has an easier dashboard to manipulate compared to SolarWinds.
NETSCOUT is focusing on network monitoring, specifically packet analysis, which sets them apart.
The most valuable feature of SCOM is its monitoring capability, and we have integrated SCOM with Grafana, which is a dashboarding tool.
It assists me in detecting server downtime and delivers basic performance monitoring right out of the box.
SCOM integrates several systems and offers correlation features, like setting up everything around Active Directory or DNS.
| Product | Mindshare (%) |
|---|---|
| NETSCOUT nGeniusONE | 2.9% |
| SCOM | 1.4% |
| Other | 95.7% |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 7 |
| Large Enterprise | 52 |
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 22 |
| Large Enterprise | 54 |
NETSCOUT Network & Application Observability enhances network operations by offering powerful packet analysis and real-time insights. It transforms raw data into intelligence and simplifies troubleshooting, ensuring effective monitoring across diverse platforms.
NETSCOUT Network & Application Observability delivers comprehensive visibility and interoperability with a single pane of glass to aid in quick troubleshooting and traffic monitoring. It provides real-time insights and metrics that enhance network evaluations, helping transform raw data into actionable intelligence for better performance monitoring across diverse environments. However, it faces challenges like complexity, non-intuitive dashboard setup, and high server requirements. Enhancements in data analysis, visualization, and security features, along with improved integration with other products and detailed alerts, are needed.
What are the key features of NETSCOUT Network & Application Observability?
What benefits do users highlight?
NETSCOUT Network & Application Observability is widely implemented in industries such as telecom and banking for network troubleshooting and application performance management. It helps in monitoring infrastructure, capturing unknown traffic, and managing bandwidth. The tool supports security alerts, real-time communications analysis, and proactive monitoring of remote sites, aiding in efficient network operations and enhanced end-user experience.
SCOM monitors Microsoft environments with a focus on Windows servers and applications such as SQL, Exchange, and SharePoint. It offers integration with Active Directory and Azure, along with customizable dashboards, management packs, and robust alert mechanisms, aiding efficient management and control.
SCOM provides a comprehensive monitoring solution for Microsoft technologies, helping organizations track performance and availability of applications, services, and infrastructure. It integrates with Active Directory and Azure, offering capabilities for monitoring Windows and Linux environments. Extensive management packs, customizable dashboards, and automated alerts offer a refined monitoring experience. Users benefit from detailed performance data, network monitoring, and auto-discovery features, enhancing operational insights and server management efficiency.
What are key features of SCOM?In technology sectors, SCOM is widely implemented for its ability to monitor server applications and infrastructure components. Healthcare and finance utilize its monitoring and alert systems for compliance and uptime. Enterprises integrate SCOM for managing complex systems like Exchange, SharePoint, and Active Directory, enabling comprehensive analytics and reporting.
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