NETSCOUT InfiniStreamNG vs New Relic comparison

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NETSCOUT InfiniStreamNG

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Executive SummaryUpdated on Oct 10, 2024

New Relic and NETSCOUT InfiniStreamNG compete in the performance monitoring and management domain. NETSCOUT InfiniStreamNG holds an advantage with advanced features, justifying its higher investment.

Features:New Relic offers extensive real-time analytics, integrated dashboards, and application-centric monitoring, suitable for cloud-native environments. NETSCOUT InfiniStreamNG provides robust network management, deep packet inspection, and comprehensive visibility into enterprise network traffic.

Room for Improvement:New Relic could enhance its network-focused capabilities and expand its monitoring beyond application-centric environments. It might also improve interoperability with non-cloud systems and refine its support for larger enterprises. NETSCOUT InfiniStreamNG has room to simplify its deployment process, increase its ease of use, especially for non-network specialists, and offer more competitive pricing options for varied business sizes.

Ease of Deployment and Customer Service:New Relic offers streamlined deployment with excellent support, easing transitions in cloud-based systems. NETSCOUT InfiniStreamNG, although more complex to deploy, provides substantial assistance and customer service, making it suitable for organizations prioritizing in-depth network management.

Pricing and ROI:New Relic presents a lower entry cost and favorable ROI for businesses focused on application performance and cost-effective cloud operations. NETSCOUT InfiniStreamNG requires higher setup costs but promises significant ROI through extensive monitoring capabilities, which can revolutionize network infrastructure management.

To learn more, read our detailed NETSCOUT InfiniStreamNG vs. New Relic Report (Updated: April 2026).

NETSCOUT InfiniStreamNG vs. New Relic

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

NETSCOUT InfiniStreamNG

Ranking in Network Monitoring Software

75th

Average Rating

8.4

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Ranking in Network Monitoring Software

9th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

173

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (3rd), AIOps (4th)

Mindshare comparison

As of May 2026, in the Network Monitoring Software category, the mindshare of NETSCOUT InfiniStreamNG is 0.5%, up from 0.4% compared to the previous year. The mindshare of New Relic is 1.4%, down from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
New Relic	1.4%
NETSCOUT InfiniStreamNG	0.5%
Other	98.1%

Network Monitoring Software

Featured Reviews

Michael Gideon Genita

Associate System Engineer at SMS Global Technologies, Inc.

Easy to set up with good documentation and helpful support

I'm using it for a customer The packet flow switch is the most valuable aspect of the solution. It's an easy product to set up. We can scale the solution if we need to. It's stable. The documentation is well-written and quite useful. It's compatible with other products. Under the pocket flow…

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BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The packet flow switch is the most valuable aspect of the solution."

"The solution has helped to increase application and network uptime, reduced our mean time to repair significantly for application and network issues, and cut our overall troubleshooting time from an hour down to five minutes."

"It helps us to assist our customers to isolate problems. If it is us who is having the problem, then we can use it to streamline the process."

"It helps us get to root cause quickly. With utilization and consumption of bandwidth, we can usually see what application is taking as much as they should (or shouldn't), then account for it accordingly."

"If you are looking for a good application monitoring and packet analysis tool, you can strategically use NETSCOUT to get it done."

"It has cut our troubleshooting down by days. Once we have a product in place, we show people examples of how it can streamline their troubleshooting process."

"It's an easy product to set up."

"It allows us to get quicker resolutions. We can see exactly what is using up the bandwidth, so we can assist end users."

More NETSCOUT InfiniStreamNG pros

"It gave clear information and a complete picture of what was happening in our system, which helped the operations team in performing the required actions."

"Before New Relic, dev and ops were separate, and now they’ve come together more and there’s less finger-pointing."

"As a QA manager, it helps me to know exactly where to focus our attentions because we can pinpoint specifically where there may be issues -- where geographically, which browsers, which browser versions, and other very granular details."

"The API functionality allows us to get hit counts from external sources, such as APIs or databases, and everything is mapped very clearly."

"New Relic has positively impacted my organization regarding my main area of interest, which is performance tests, and by using New Relic, I received a lot of information to improve my systems."

"The simplicity of the dashboard is very good."

"Working with the solution is very easy; it's user-friendly and overall it's a good product from what we have evaluated."

"It helps me to identify root cause on the code level issues."

More New Relic pros

Cons

"The monitoring and reporting tool needs improvement. Users want more information, such as the level of detail when doing a packet analysis. They want more detail to be able to isolate down to a specific point."

"The single pane of glass feed still needs work."

"It's not able to communicate with our probes."

"It can be scalable. It just costs too much."

"Being able to manage the packet flow switches in nGeniusONE would be great."

"I'd like them to make the product more user-friendly."

"The stability depends on who is using the tool, because you only can get as much out of the tool as you put into it. There are a lot of patches for this particular environment, so you have to keep on them. If you lose track of them, then the product is not useful anymore."

"I would like to see an improved level of stitching between IPs."

More NETSCOUT InfiniStreamNG cons

"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."

"If we can find a way to communicate the need to use it, we use it, but we want a way to hand it off to our clients easily."

"The solution should include more detailed reports for SQL database requests."

"There are a number of plugins that New Relic makes. It would be nice to be able to instantly integrate that with APM."

"The UX/UI design of New Relic APM could be improved. The solution currently has some slow pages in terms of loading and viewing the pages, for example, the reports. The reports and other pages take a long time to load."

"I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics."

"They don't have an opportunity to share the dashboard with the public. If you want to share it with stakeholders or people outside the organization who just want to have a look at a couple of metrics, you can't do that without onboarding them to the product itself."

"I would like better alerting."

More New Relic cons

Pricing and Cost Advice

"The price is a little high."

"The scalability is good, but it comes at a cost. E.g., if you need 100 InfiniStream because you are sending gigs or terabytes of data to one InfiniStream, then you will have to purchase another InfiniStream, which are not cheap."

"I would like it to be more scalable with less spend."

"It can be scalable. It just costs too much. With a company as big as ours, it gets too expensive to accommodate every single site."

"This product could be cheaper."

"To capture more with the solution that we bought, you have to buy another InfiniStreamNG, and there are only four ports in the back."

"The pricing is fine."

"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."

"The price of New Relic could improve. It is expensive."

"Cost is significant with a lot of extras."

"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."

"The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."

"It would be nice if we could buy it annually instead of monthly."

"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

16%

Financial Services Firm

13%

Construction Company

10%

Educational Organization

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Midsize Enterprise	1
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	77

Questions from the Community

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Earn 20 points

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

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What needs improvement with New Relic Insights?

I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...

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Comparisons

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Compared 14% of the time

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NETSCOUT vSTREAM vs NETSCOUT InfiniStreamNG

Compared 10% of the time

NIKSUN NetVCR vs NETSCOUT InfiniStreamNG

Compared 8% of the time

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Datadog vs New Relic

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Splunk AppDynamics vs New Relic

Compared 4% of the time

Elastic Observability vs New Relic

Compared 2% of the time

Azure Monitor vs New Relic

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Product Reports

NETSCOUT InfiniStreamNG

Download NETSCOUT InfiniStreamNG product report

Download New Relic product report

Also Known As

InfiniStreamNG, NETSCOUT ISNG, Infinistream

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

NETSCOUT InfiniStreamNG delivers fast, cost-efficient network visibility with a single pane of glass view, featuring real-time traffic analysis, dependency mapping, and performance metrics for comprehensive management.

InfiniStreamNG stands out for its real-time insights into network activity, providing a unified platform for managing network components. Its deep packet inspection, scalability, and compatibility make it an essential tool for IT professionals looking to optimize network performance and resolve issues quickly. User-friendly interface enhancements are anticipated for improved usability, alongside early product lifecycle notifications due to extensive certification periods.

What are the key features of NETSCOUT InfiniStreamNG?

Speed: Enhances real-time traffic analysis and performance monitoring.
Network Visibility: Provides a comprehensive view with single pane device management.
Packet Inspection: Supports deep packet inspections for detailed data analytics.
Stability and Scalability: Ensures reliable performance and adapts to varying network sizes.
Compatibility: Seamlessly integrates with other technologies for smooth operations.

What are the benefits and ROI of using NETSCOUT InfiniStreamNG?

Quick Issue Resolution: Identifies and addresses network issues swiftly.
Efficient Utilization: Offers insights for optimizing resource use and network management.
Proactive Monitoring: Facilitates early detection of potential issues to maintain performance.
Application Performance Tracking: Monitors app connectivity and performance effectively.
KPI Evaluation: Provides comprehensive data for informed decision-making.

NETSCOUT InfiniStreamNG is implemented across industries for packet collection and analysis, serving network monitoring and troubleshooting needs. Companies in telecommunications monitor LTE roaming traffic, while financial institutions rely on it for analyzing banking data. It supports application connectivity checks and proactive remote site monitoring, becoming integral in evaluating KPIs and reporting network issues.

NETSCOUT

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

Sample Customers

U.S. Department of Defense

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

NETSCOUT InfiniStreamNG vs. New Relic