NETSCOUT InfiniStreamNG vs New Relic comparison

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NETSCOUT InfiniStreamNG

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Executive SummaryUpdated on Oct 10, 2024

New Relic and NETSCOUT InfiniStreamNG compete in the performance monitoring and management domain. NETSCOUT InfiniStreamNG holds an advantage with advanced features, justifying its higher investment.

Features:New Relic offers extensive real-time analytics, integrated dashboards, and application-centric monitoring, suitable for cloud-native environments. NETSCOUT InfiniStreamNG provides robust network management, deep packet inspection, and comprehensive visibility into enterprise network traffic.

Room for Improvement:New Relic could enhance its network-focused capabilities and expand its monitoring beyond application-centric environments. It might also improve interoperability with non-cloud systems and refine its support for larger enterprises. NETSCOUT InfiniStreamNG has room to simplify its deployment process, increase its ease of use, especially for non-network specialists, and offer more competitive pricing options for varied business sizes.

Ease of Deployment and Customer Service:New Relic offers streamlined deployment with excellent support, easing transitions in cloud-based systems. NETSCOUT InfiniStreamNG, although more complex to deploy, provides substantial assistance and customer service, making it suitable for organizations prioritizing in-depth network management.

Pricing and ROI:New Relic presents a lower entry cost and favorable ROI for businesses focused on application performance and cost-effective cloud operations. NETSCOUT InfiniStreamNG requires higher setup costs but promises significant ROI through extensive monitoring capabilities, which can revolutionize network infrastructure management.

To learn more, read our detailed NETSCOUT InfiniStreamNG vs. New Relic Report (Updated: April 2026).

NETSCOUT InfiniStreamNG vs. New Relic

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

NETSCOUT InfiniStreamNG

Ranking in Network Monitoring Software

75th

Average Rating

8.4

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Ranking in Network Monitoring Software

9th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

173

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (3rd), AIOps (4th)

Mindshare comparison

As of May 2026, in the Network Monitoring Software category, the mindshare of NETSCOUT InfiniStreamNG is 0.5%, up from 0.4% compared to the previous year. The mindshare of New Relic is 1.4%, down from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
New Relic	1.4%
NETSCOUT InfiniStreamNG	0.5%
Other	98.1%

Network Monitoring Software

Featured Reviews

Michael Gideon Genita

Associate System Engineer at SMS Global Technologies, Inc.

Easy to set up with good documentation and helpful support

I'm using it for a customer The packet flow switch is the most valuable aspect of the solution. It's an easy product to set up. We can scale the solution if we need to. It's stable. The documentation is well-written and quite useful. It's compatible with other products. Under the pocket flow…

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BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The technical support is really good. They will go above and beyond, if you are running into a problem. You can go to a sales engineer, who will engage technical support to help you out."

"The most valuable features are speed and cost."

"The tool has the ability to look back within a month's data. It is very easy to navigate within the tool and troubleshoot the problem, compared to other solutions that we've used in the past."

"Go with NETSCOUT."

"If you are looking for a good application monitoring and packet analysis tool, you can strategically use NETSCOUT to get it done."

"The packet flow switch is the most valuable aspect of the solution."

"The real-time troubleshooting and application segregation that you can do within it."

"We use it for monitoring whenever we update a new circuit or site."

More NETSCOUT InfiniStreamNG pros

"The most valuable feature is application monitoring."

"The synthetics, alerts, and native inbuilt capabilities for monitoring the cloud with the New Relic agents have been helpful."

"It has the ability to monitor random URLs not tied to the one pinger per application (though it costs extra)."

"I can have my developers find bugs and fix them in one-tenth of time they used to take."

"The most valuable features are the dashboards and tracing."

"Both developers and operations people can look at the same data, and that’s a great benefit."

"I find the error monitoring of IIS web applications to be extremely useful."

"New Relic has helped us in terms of the optimizing our print and loading times."

More New Relic pros

Cons

"The monitoring and reporting tool needs improvement."

"It can be scalable. It just costs too much."

"Only problems that we have had are fiber issues going into the TAPs or vSTREAMs, which are usually local site issues."

"I would like to see an improved level of stitching between IPs."

"There is a timeout feature that we have been asking for awhile."

"The scalability has some limitations and quirks to it. I would like to be able to upgrade rather than replace the whole thing."

"The stability depends on who is using the tool, because you only can get as much out of the tool as you put into it."

"The NetFlow Collectors could handle more flows per minute."

More NETSCOUT InfiniStreamNG cons

"One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability."

"They don't have an opportunity to share the dashboard with the public. If you want to share it with stakeholders or people outside the organization who just want to have a look at a couple of metrics, you can't do that without onboarding them to the product itself."

"New Relic does enable frontend performance monitoring by default, however, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is."

"New Relic can be improved by incorporating an automated incident analysis solution."

"The docs in API and dashboards seem to be a little behind and overly verbose, I don’t want to have to jump back and forth."

"The main reason we switched away from New Relic is that the cost is too high."

"New Relic can be improved, particularly by enhancing the UI, which is currently a bit off."

"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."

More New Relic cons

Pricing and Cost Advice

"This product could be cheaper."

"The scalability is good, but it comes at a cost. E.g., if you need 100 InfiniStream because you are sending gigs or terabytes of data to one InfiniStream, then you will have to purchase another InfiniStream, which are not cheap."

"I would like it to be more scalable with less spend."

"The price is a little high."

"It can be scalable. It just costs too much. With a company as big as ours, it gets too expensive to accommodate every single site."

"To capture more with the solution that we bought, you have to buy another InfiniStreamNG, and there are only four ports in the back."

"Because of budget, we are not using the mobile app part of this tool."

"The price was one of the reasons we chose this solution."

"Pricing is better with New Relic APM than Dynatrace."

"The solution is less expensive than AppNeta."

"This solution required a license and it is better than some other competitors."

"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."

"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."

"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

16%

Financial Services Firm

13%

Construction Company

10%

Educational Organization

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Midsize Enterprise	1
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	77

Questions from the Community

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Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...

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Comparisons

Riverbed NPM+ vs NETSCOUT InfiniStreamNG

Compared 15% of the time

Flowmon vs NETSCOUT InfiniStreamNG

Compared 12% of the time

Cisco Secure Network Analytics vs NETSCOUT InfiniStreamNG

Compared 11% of the time

NETSCOUT vSTREAM vs NETSCOUT InfiniStreamNG

Compared 10% of the time

NIKSUN NetVCR vs NETSCOUT InfiniStreamNG

Compared 9% of the time

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Dynatrace vs New Relic

Compared 7% of the time

Datadog vs New Relic

Compared 6% of the time

Splunk AppDynamics vs New Relic

Compared 4% of the time

Elastic Observability vs New Relic

Compared 2% of the time

Azure Monitor vs New Relic

Compared 2% of the time

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Product Reports

NETSCOUT InfiniStreamNG

Download NETSCOUT InfiniStreamNG product report

Download New Relic product report

Also Known As

InfiniStreamNG, NETSCOUT ISNG, Infinistream

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

NETSCOUT InfiniStreamNG delivers fast, cost-efficient network visibility with a single pane of glass view, featuring real-time traffic analysis, dependency mapping, and performance metrics for comprehensive management.

InfiniStreamNG stands out for its real-time insights into network activity, providing a unified platform for managing network components. Its deep packet inspection, scalability, and compatibility make it an essential tool for IT professionals looking to optimize network performance and resolve issues quickly. User-friendly interface enhancements are anticipated for improved usability, alongside early product lifecycle notifications due to extensive certification periods.

What are the key features of NETSCOUT InfiniStreamNG?

Speed: Enhances real-time traffic analysis and performance monitoring.
Network Visibility: Provides a comprehensive view with single pane device management.
Packet Inspection: Supports deep packet inspections for detailed data analytics.
Stability and Scalability: Ensures reliable performance and adapts to varying network sizes.
Compatibility: Seamlessly integrates with other technologies for smooth operations.

What are the benefits and ROI of using NETSCOUT InfiniStreamNG?

Quick Issue Resolution: Identifies and addresses network issues swiftly.
Efficient Utilization: Offers insights for optimizing resource use and network management.
Proactive Monitoring: Facilitates early detection of potential issues to maintain performance.
Application Performance Tracking: Monitors app connectivity and performance effectively.
KPI Evaluation: Provides comprehensive data for informed decision-making.

NETSCOUT InfiniStreamNG is implemented across industries for packet collection and analysis, serving network monitoring and troubleshooting needs. Companies in telecommunications monitor LTE roaming traffic, while financial institutions rely on it for analyzing banking data. It supports application connectivity checks and proactive remote site monitoring, becoming integral in evaluating KPIs and reporting network issues.

NETSCOUT

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

Sample Customers

U.S. Department of Defense

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

NETSCOUT InfiniStreamNG vs. New Relic