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NETSCOUT InfiniStreamNG vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

NETSCOUT InfiniStreamNG
Ranking in Network Monitoring Software
76th
Average Rating
8.4
Number of Reviews
13
Ranking in other categories
No ranking in other categories
New Relic
Ranking in Network Monitoring Software
9th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
173
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (3rd), AIOps (4th)
 

Mindshare comparison

As of April 2026, in the Network Monitoring Software category, the mindshare of NETSCOUT InfiniStreamNG is 0.5%, up from 0.3% compared to the previous year. The mindshare of New Relic is 1.4%, down from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
New Relic1.4%
NETSCOUT InfiniStreamNG0.5%
Other98.1%
Network Monitoring Software
 

Featured Reviews

Michael Gideon Genita - PeerSpot reviewer
Associate System Engineer at SMS Global Technologies, Inc.
Easy to set up with good documentation and helpful support
I'm using it for a customer The packet flow switch is the most valuable aspect of the solution.  It's an easy product to set up. We can scale the solution if we need to. It's stable.  The documentation is well-written and quite useful. It's compatible with other products.  Under the pocket flow…
BasilJiji - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has cut our group's troubleshooting time down significantly, e.g., depending on the issue, what would normally take maybe a couple of hours will now take minutes."
"It's an easy product to set up."
"It helps us to assist our customers to isolate problems. If it is us who is having the problem, then we can use it to streamline the process."
"It is very rock solid. We hardly have any hardware issues."
"It is very rock solid, and we hardly have any hardware issues."
"It helps us get to root cause quickly. With utilization and consumption of bandwidth, we can usually see what application is taking as much as they should (or shouldn't), then account for it accordingly."
"It has cut our troubleshooting down by days. Once we have a product in place, we show people examples of how it can streamline their troubleshooting process."
"The tool has the ability to look back within a month's data. It is very easy to navigate within the tool and troubleshoot the problem, compared to other solutions that we've used in the past."
"It is one of the things that helps DevOps work in our organization and has helped stop finger pointing."
"It gave clear information and a complete picture of what was happening in our system, which helped the operations team in performing the required actions."
"The monitoring so far has been good and we are happy with it."
"New Relic has positively impacted my organization regarding my main area of interest, which is performance tests, and by using New Relic, I received a lot of information to improve my systems."
"The solution offers good documentation."
"Insights with key transactions and response time, to understand which calls take the longest and where the bottlenecks are."
"The most valuable feature is the ability to manage the application flow."
"Helped us pin point the exact piece causing the performance bottleneck by using the transaction trace view."
 

Cons

"I would like to see an improved level of stitching between IPs."
"Sometimes, we can't access it."
"The solution is not great, but it is not bad."
"Only problems that we have had are fiber issues going into the TAPs or vSTREAMs, which are usually local site issues."
"The stability depends on who is using the tool, because you only can get as much out of the tool as you put into it."
"I'd like them to make the product more user-friendly."
"Being able to manage the packet flow switches in nGeniusONE would be great."
"The NetFlow Collectors could handle more flows per minute."
"However, there could be problems or hiccups with the integration with Java-based services and microservices."
"In terms of usability, I think the UI is acceptable, but it does not really guide you along with what you actually need."
"Alerts tend to show how an entire cluster is performing, and not only that a given node is having an issue."
"How granular I could go down at looking at certain data, especially related to the operations, is limited."
"The solution should include more detailed reports for SQL database requests."
"One issue – there is no option for live chat or phone support."
"How granular I could go down at looking at certain data, especially related to the operations, is limited."
"New Relic can be improved, particularly by enhancing the UI, which is currently a bit off."
 

Pricing and Cost Advice

"The price is a little high."
"This product could be cheaper."
"To capture more with the solution that we bought, you have to buy another InfiniStreamNG, and there are only four ports in the back."
"It can be scalable. It just costs too much. With a company as big as ours, it gets too expensive to accommodate every single site."
"I would like it to be more scalable with less spend."
"The scalability is good, but it comes at a cost. E.g., if you need 100 InfiniStream because you are sending gigs or terabytes of data to one InfiniStream, then you will have to purchase another InfiniStream, which are not cheap."
"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."
"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."
"Comparatively, the pricing is expensive."
"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."
"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."
"This solution required a license and it is better than some other competitors."
"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
"This is an expensive tool."
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Top Industries

By visitors reading reviews
Manufacturing Company
17%
Financial Services Firm
13%
Construction Company
10%
Educational Organization
7%
Financial Services Firm
15%
Computer Software Company
8%
Manufacturing Company
7%
Outsourcing Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Midsize Enterprise1
Large Enterprise8
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise50
Large Enterprise77
 

Questions from the Community

Ask a question
Earn 20 points
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...
 

Also Known As

InfiniStreamNG, NETSCOUT ISNG, Infinistream
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

U.S. Department of Defense
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about NETSCOUT InfiniStreamNG vs. New Relic and other solutions. Updated: April 2026.
886,349 professionals have used our research since 2012.