NETSCOUT InfiniStreamNG vs New Relic comparison

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NETSCOUT InfiniStreamNG

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Executive SummaryUpdated on Oct 10, 2024

New Relic and NETSCOUT InfiniStreamNG compete in the performance monitoring and management domain. NETSCOUT InfiniStreamNG holds an advantage with advanced features, justifying its higher investment.

Features:New Relic offers extensive real-time analytics, integrated dashboards, and application-centric monitoring, suitable for cloud-native environments. NETSCOUT InfiniStreamNG provides robust network management, deep packet inspection, and comprehensive visibility into enterprise network traffic.

Room for Improvement:New Relic could enhance its network-focused capabilities and expand its monitoring beyond application-centric environments. It might also improve interoperability with non-cloud systems and refine its support for larger enterprises. NETSCOUT InfiniStreamNG has room to simplify its deployment process, increase its ease of use, especially for non-network specialists, and offer more competitive pricing options for varied business sizes.

Ease of Deployment and Customer Service:New Relic offers streamlined deployment with excellent support, easing transitions in cloud-based systems. NETSCOUT InfiniStreamNG, although more complex to deploy, provides substantial assistance and customer service, making it suitable for organizations prioritizing in-depth network management.

Pricing and ROI:New Relic presents a lower entry cost and favorable ROI for businesses focused on application performance and cost-effective cloud operations. NETSCOUT InfiniStreamNG requires higher setup costs but promises significant ROI through extensive monitoring capabilities, which can revolutionize network infrastructure management.

To learn more, read our detailed NETSCOUT InfiniStreamNG vs. New Relic Report (Updated: April 2026).

NETSCOUT InfiniStreamNG vs. New Relic

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

NETSCOUT InfiniStreamNG

Ranking in Network Monitoring Software

76th

Average Rating

8.4

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Ranking in Network Monitoring Software

9th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

173

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (3rd), AIOps (4th)

Mindshare comparison

As of April 2026, in the Network Monitoring Software category, the mindshare of NETSCOUT InfiniStreamNG is 0.5%, up from 0.3% compared to the previous year. The mindshare of New Relic is 1.4%, down from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
New Relic	1.4%
NETSCOUT InfiniStreamNG	0.5%
Other	98.1%

Network Monitoring Software

Featured Reviews

Michael Gideon Genita

Associate System Engineer at SMS Global Technologies, Inc.

Easy to set up with good documentation and helpful support

I'm using it for a customer The packet flow switch is the most valuable aspect of the solution. It's an easy product to set up. We can scale the solution if we need to. It's stable. The documentation is well-written and quite useful. It's compatible with other products. Under the pocket flow…

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BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It helps us to assist our customers to isolate problems. If it is us who is having the problem, then we can use it to streamline the process."

"The solution has helped to increase application and network uptime, reduced our mean time to repair significantly for application and network issues, and cut our overall troubleshooting time from an hour down to five minutes."

"The real-time troubleshooting and application segregation that you can do within it."

"This solution has cut our overall troubleshooting time, sometimes going down to a few hours over what might have taken one to two days to fully troubleshoot an issue, and it has helped to increase our application uptime as we try to keep the five nines."

"We have seen a lot of return on investment: We have been able to recover radios in the field, we know exactly what is going on, we cut down fines from the service commission, and we have seen a measurable decrease in mean time to know, cutting troubleshooting down by days as we can now see the issues."

"The tool has the ability to look back within a month's data. It is very easy to navigate within the tool and troubleshoot the problem, compared to other solutions that we've used in the past."

"We use it for monitoring whenever we update a new circuit or site."

"From a troubleshooting perspective, it allows us to quickly search all data TAP points in the network and helps our network engineers get to root cause quickly."

More NETSCOUT InfiniStreamNG pros

"Give it a try, install it, and use it. I don't have to manage the server and worry about the database, storage, and VMs being up and running, etc. It is always there."

"I feel like it’s the best-in-class, and its differentiator is aggregation and the speed at which you can query large amounts of data."

"Error rates are a good indicator for potential rollbacks for a potential deployment – and usually it’s pretty instantaneous."

"The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."

"Saves so much time in debugging our code and environments."

"You don't have to go through a list of 500 servers."

"We are able to drill down and see what is going on in the system."

"The initial setup is straightforward. It is easy to track and easy to follow."

More New Relic pros

Cons

"There is a timeout feature that we have been asking for awhile."

"The monitoring and reporting tool needs improvement. Users want more information, such as the level of detail when doing a packet analysis. They want more detail to be able to isolate down to a specific point."

"The solution is not great, but it is not bad."

"It's not able to communicate with our probes."

"The technology goes end-of-life on us every year, which is why I am looking forward to vSTREAM. I don't like when devices go end-of-life on us so quickly. If we can get more of an advanced notice of when an end-of-life is brought up, because our certification process within the organization takes a while."

"The technology goes end-of-life on us every year, which is why I am looking forward to vSTREAM."

"We don't use the single pane of glass view, even though we own it."

"Only problems that we have had are fiber issues going into the TAPs or vSTREAMs, which are usually local site issues."

More NETSCOUT InfiniStreamNG cons

"The docs in API and dashboards seem to be a little behind and overly verbose, I don’t want to have to jump back and forth."

"Integration with Azure websites as well as Azure cloud services."

"It would be nice if there were pre-made dashboards."

"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."

"More configurability through the dashboard, for example, being able to ignore transactions without the need to update the config or code."

"The solution should include more detailed reports for SQL database requests."

"The mobile application monitoring has been pretty difficult to set up and also quite expensive."

"I’m into very dense charts, and I think the charts used throughout APM are a little low resolution in terms of time points across the X axis."

More New Relic cons

Pricing and Cost Advice

"I would like it to be more scalable with less spend."

"The price is a little high."

"This product could be cheaper."

"To capture more with the solution that we bought, you have to buy another InfiniStreamNG, and there are only four ports in the back."

"The scalability is good, but it comes at a cost. E.g., if you need 100 InfiniStream because you are sending gigs or terabytes of data to one InfiniStream, then you will have to purchase another InfiniStream, which are not cheap."

"It can be scalable. It just costs too much. With a company as big as ours, it gets too expensive to accommodate every single site."

"The solution is less expensive than AppNeta."

"The detection piece of it brings us a big return on investment."

"Cost is significant with a lot of extras."

"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."

"This is an expensive product."

"I loved this product, but we can no longer afford it, so we dropped it."

"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."

"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

16%

Financial Services Firm

13%

Construction Company

10%

Educational Organization

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Midsize Enterprise	1
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	77

Questions from the Community

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Earn 20 points

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...

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Comparisons

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NETSCOUT vSTREAM vs NETSCOUT InfiniStreamNG

Compared 10% of the time

NIKSUN NetVCR vs NETSCOUT InfiniStreamNG

Compared 9% of the time

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Splunk AppDynamics vs New Relic

Compared 4% of the time

Azure Monitor vs New Relic

Compared 2% of the time

Elastic Observability vs New Relic

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Product Reports

NETSCOUT InfiniStreamNG

Download NETSCOUT InfiniStreamNG product report

Download New Relic product report

Also Known As

InfiniStreamNG, NETSCOUT ISNG, Infinistream

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

NETSCOUT InfiniStreamNG delivers fast, cost-efficient network visibility with a single pane of glass view, featuring real-time traffic analysis, dependency mapping, and performance metrics for comprehensive management.

InfiniStreamNG stands out for its real-time insights into network activity, providing a unified platform for managing network components. Its deep packet inspection, scalability, and compatibility make it an essential tool for IT professionals looking to optimize network performance and resolve issues quickly. User-friendly interface enhancements are anticipated for improved usability, alongside early product lifecycle notifications due to extensive certification periods.

What are the key features of NETSCOUT InfiniStreamNG?

Speed: Enhances real-time traffic analysis and performance monitoring.
Network Visibility: Provides a comprehensive view with single pane device management.
Packet Inspection: Supports deep packet inspections for detailed data analytics.
Stability and Scalability: Ensures reliable performance and adapts to varying network sizes.
Compatibility: Seamlessly integrates with other technologies for smooth operations.

What are the benefits and ROI of using NETSCOUT InfiniStreamNG?

Quick Issue Resolution: Identifies and addresses network issues swiftly.
Efficient Utilization: Offers insights for optimizing resource use and network management.
Proactive Monitoring: Facilitates early detection of potential issues to maintain performance.
Application Performance Tracking: Monitors app connectivity and performance effectively.
KPI Evaluation: Provides comprehensive data for informed decision-making.

NETSCOUT InfiniStreamNG is implemented across industries for packet collection and analysis, serving network monitoring and troubleshooting needs. Companies in telecommunications monitor LTE roaming traffic, while financial institutions rely on it for analyzing banking data. It supports application connectivity checks and proactive remote site monitoring, becoming integral in evaluating KPIs and reporting network issues.

NETSCOUT

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

Sample Customers

U.S. Department of Defense

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

NETSCOUT InfiniStreamNG vs. New Relic