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NETSCOUT InfiniStreamNG vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

NETSCOUT InfiniStreamNG
Ranking in Network Monitoring Software
77th
Average Rating
8.4
Number of Reviews
13
Ranking in other categories
No ranking in other categories
New Relic
Ranking in Network Monitoring Software
9th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
173
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)
 

Mindshare comparison

As of April 2026, in the Network Monitoring Software category, the mindshare of NETSCOUT InfiniStreamNG is 0.5%, up from 0.3% compared to the previous year. The mindshare of New Relic is 1.5%, down from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
New Relic1.5%
NETSCOUT InfiniStreamNG0.5%
Other98.0%
Network Monitoring Software
 

Featured Reviews

Michael Gideon Genita - PeerSpot reviewer
Associate System Engineer at SMS Global Technologies, Inc.
Easy to set up with good documentation and helpful support
I'm using it for a customer The packet flow switch is the most valuable aspect of the solution.  It's an easy product to set up. We can scale the solution if we need to. It's stable.  The documentation is well-written and quite useful. It's compatible with other products.  Under the pocket flow…
BasilJiji - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Go with NETSCOUT."
"It is very rock solid. We hardly have any hardware issues."
"The packet flow switch is the most valuable aspect of the solution."
"If you are looking for a good application monitoring and packet analysis tool, you can strategically use NETSCOUT to get it done."
"The product is stable. I have never had any issue where we have lost an InfiniStream, or visibility from that particular InfiniStream, throughout the bank."
"The ability to troubleshoot customers' connectivity has been very beneficial."
"An issue that used to take days is now fixed within minutes to an hour."
"It helps us to assist our customers to isolate problems. If it is us who is having the problem, then we can use it to streamline the process."
"With our micro-services, we have basic analytics, and it is super simple to set up."
"They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking."
"It supports our Black Friday week, when our requests increase about 500 percent."
"It is a software solution as a service, so I don't have to manage it on-premise."
"The solution offers good documentation."
"It has helped my organization to dive deeper into the application using the APM module is very helpful."
"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."
"It offers helpful user metrics so we can learn more about the user experience."
 

Cons

"The scalability has some limitations and quirks to it. I would like to be able to upgrade rather than replace the whole thing."
"Being able to manage the packet flow switches in nGeniusONE would be great."
"It's not able to communicate with our probes."
"The technology goes end-of-life on us every year, which is why I am looking forward to vSTREAM."
"The NetFlow Collectors could handle more flows per minute."
"The stability depends on who is using the tool, because you only can get as much out of the tool as you put into it. There are a lot of patches for this particular environment, so you have to keep on them. If you lose track of them, then the product is not useful anymore."
"There is a timeout feature that we have been asking for awhile."
"Being able to manage the packet flow switches in nGeniusONE would be great."
"It would be nice if there were pre-made dashboards. There should be out-of-the-box options that you can have."
"Compared to their competitors, they are missing some features at the moment."
"Probably make the query language a little bit easier."
"The product's initial setup phase is not straightforward to manage if you have no experience with installations, making it an area that can be improved."
"They should bring the pricing down to be more competitive."
"New Relic can be improved in a few areas. I noticed that some things can be easily done through Splunk but not through New Relic."
"Sometimes it’s too difficult to get more details about a problem. Sometimes it requires too much drilling down to find out about a problem for which we shouldn't need to do so much searching."
"There have been issues in the past where stability was not fully reliable, but all problems were quickly resolved and we personally haven't had any data loss issues of any kind."
 

Pricing and Cost Advice

"To capture more with the solution that we bought, you have to buy another InfiniStreamNG, and there are only four ports in the back."
"This product could be cheaper."
"The price is a little high."
"I would like it to be more scalable with less spend."
"It can be scalable. It just costs too much. With a company as big as ours, it gets too expensive to accommodate every single site."
"The scalability is good, but it comes at a cost. E.g., if you need 100 InfiniStream because you are sending gigs or terabytes of data to one InfiniStream, then you will have to purchase another InfiniStream, which are not cheap."
"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."
"We're paying for the New Relic APM license annually."
"The detection piece of it brings us a big return on investment."
"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."
"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."
"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."
"Pricing is better with New Relic APM than Dynatrace."
"The solution is cheap, but prices can go up when users grow."
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Top Industries

By visitors reading reviews
Manufacturing Company
17%
Financial Services Firm
12%
Construction Company
10%
Educational Organization
7%
Financial Services Firm
15%
Computer Software Company
8%
Manufacturing Company
8%
Outsourcing Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Midsize Enterprise1
Large Enterprise8
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise50
Large Enterprise77
 

Questions from the Community

Ask a question
Earn 20 points
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...
 

Also Known As

InfiniStreamNG, NETSCOUT ISNG, Infinistream
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

U.S. Department of Defense
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about NETSCOUT InfiniStreamNG vs. New Relic and other solutions. Updated: March 2026.
885,728 professionals have used our research since 2012.