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NETSCOUT InfiniStreamNG vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

NETSCOUT InfiniStreamNG
Ranking in Network Monitoring Software
76th
Average Rating
8.4
Number of Reviews
13
Ranking in other categories
No ranking in other categories
New Relic
Ranking in Network Monitoring Software
9th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
173
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (3rd), AIOps (4th)
 

Mindshare comparison

As of April 2026, in the Network Monitoring Software category, the mindshare of NETSCOUT InfiniStreamNG is 0.5%, up from 0.3% compared to the previous year. The mindshare of New Relic is 1.4%, down from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
New Relic1.4%
NETSCOUT InfiniStreamNG0.5%
Other98.1%
Network Monitoring Software
 

Featured Reviews

Michael Gideon Genita - PeerSpot reviewer
Associate System Engineer at SMS Global Technologies, Inc.
Easy to set up with good documentation and helpful support
I'm using it for a customer The packet flow switch is the most valuable aspect of the solution.  It's an easy product to set up. We can scale the solution if we need to. It's stable.  The documentation is well-written and quite useful. It's compatible with other products.  Under the pocket flow…
BasilJiji - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It helps us get to root cause quickly. With utilization and consumption of bandwidth, we can usually see what application is taking as much as they should (or shouldn't), then account for it accordingly."
"From a troubleshooting perspective, it allows us to quickly search all data TAP points in the network and helps our network engineers get to root cause quickly."
"I love the single pane of glass view. It makes it easier to not have to navigate everywhere. It allows more simplistic visibility, without having to go from tool to tool to tool, or from window to window to window."
"This solution has saved us hours (three to four) per problem when troubleshooting."
"The real-time troubleshooting and application segregation that you can do within it."
"The tool has the ability to look back within a month's data. It is very easy to navigate within the tool and troubleshoot the problem, compared to other solutions that we've used in the past."
"The technical support is really good. They will go above and beyond, if you are running into a problem. You can go to a sales engineer, who will engage technical support to help you out."
"Go with NETSCOUT."
"The scalability of New Relic APM is good; we have not had any issue with scalability when we use different types of loads, and it worked very well."
"The synthetics, alerts, and native inbuilt capabilities for monitoring the cloud with the New Relic agents have been helpful."
"New Relic has helped us in terms of optimizing our print and loading times, and it has solved many of our performance issues."
"Server uptime is its most valuable feature."
"What I like best about New Relic APM is its user interface because it's simple. The most valuable feature of New Relic APM is end-to-end monitoring."
"We have been able to proactively identify failures before they happen."
"We have done the New Relic integration with Serverless AWS, which has helped us with monitoring, and keeping our monitoring from our on-premise part with the cloud part."
"Give it a try, install it, and use it. I don't have to manage the server and worry about the database, storage, and VMs being up and running, etc. It is always there."
 

Cons

"Sometimes, we can't access it."
"The single pane of glass feed still needs work."
"The solution is not great, but it is not bad."
"I would like to see an improved level of stitching between IPs."
"I'd like them to make the product more user-friendly."
"It's not able to communicate with our probes."
"The monitoring and reporting tool needs improvement."
"It can be scalable. It just costs too much."
"The solution needs to have staging."
"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."
"The solution should include more detailed reports for SQL database requests."
"The main reason we switched away from New Relic is that the cost is too high."
"The docs in API and dashboards seem to be a little behind and overly verbose, I don’t want to have to jump back and forth."
"There were some settings we had issues with."
"For some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long."
"New Relic does enable frontend performance monitoring by default, however, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is."
 

Pricing and Cost Advice

"It can be scalable. It just costs too much. With a company as big as ours, it gets too expensive to accommodate every single site."
"To capture more with the solution that we bought, you have to buy another InfiniStreamNG, and there are only four ports in the back."
"This product could be cheaper."
"The price is a little high."
"The scalability is good, but it comes at a cost. E.g., if you need 100 InfiniStream because you are sending gigs or terabytes of data to one InfiniStream, then you will have to purchase another InfiniStream, which are not cheap."
"I would like it to be more scalable with less spend."
"We're paying for the New Relic APM license annually."
"This is an expensive tool."
"Cost is significant with a lot of extras."
"This is an expensive product."
"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."
"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."
"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."
"The price was one of the reasons we chose this solution."
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Top Industries

By visitors reading reviews
Manufacturing Company
17%
Financial Services Firm
13%
Construction Company
10%
Educational Organization
7%
Financial Services Firm
15%
Computer Software Company
8%
Manufacturing Company
7%
Outsourcing Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Midsize Enterprise1
Large Enterprise8
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise50
Large Enterprise77
 

Questions from the Community

Ask a question
Earn 20 points
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...
 

Also Known As

InfiniStreamNG, NETSCOUT ISNG, Infinistream
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

U.S. Department of Defense
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about NETSCOUT InfiniStreamNG vs. New Relic and other solutions. Updated: April 2026.
886,349 professionals have used our research since 2012.