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NETSCOUT InfiniStreamNG vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

NETSCOUT InfiniStreamNG
Ranking in Network Monitoring Software
75th
Average Rating
8.4
Number of Reviews
13
Ranking in other categories
No ranking in other categories
New Relic
Ranking in Network Monitoring Software
9th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
174
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (3rd), AIOps (4th)
 

Mindshare comparison

As of May 2026, in the Network Monitoring Software category, the mindshare of NETSCOUT InfiniStreamNG is 0.5%, up from 0.4% compared to the previous year. The mindshare of New Relic is 1.4%, down from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
New Relic1.4%
NETSCOUT InfiniStreamNG0.5%
Other98.1%
Network Monitoring Software
 

Featured Reviews

Michael Gideon Genita - PeerSpot reviewer
Associate System Engineer at SMS Global Technologies, Inc.
Easy to set up with good documentation and helpful support
I'm using it for a customer The packet flow switch is the most valuable aspect of the solution.  It's an easy product to set up. We can scale the solution if we need to. It's stable.  The documentation is well-written and quite useful. It's compatible with other products.  Under the pocket flow…
BasilJiji - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"When we have mobile operators who are signal partners, where one is the roaming host and another is the roamer, we are able to see their traffic. Their packets are able to detect if any faults to develop, and at what point they fail."
"An issue that used to take days is now fixed within minutes to an hour."
"The most valuable features are speed and cost."
"It helps us to assist our customers to isolate problems. If it is us who is having the problem, then we can use it to streamline the process."
"We are attracting customers in good sized numbers as we advertise and market this solution."
"The solution has helped to increase application and network uptime, reduced our mean time to repair significantly for application and network issues, and cut our overall troubleshooting time from an hour down to five minutes."
"From a troubleshooting perspective, it allows us to quickly search all data TAP points in the network and helps our network engineers get to root cause quickly."
"The technical support is really good. They will go above and beyond, if you are running into a problem. You can go to a sales engineer, who will engage technical support to help you out."
"The most valuable feature is New Relic Insights, and our customers are happy with the dashboard and the data that it displays and the correlation between the components."
"It enables us to fine-tune our application quicker."
"Its greatest benefit comes from its ability to provide trending/marketing data."
"The best features in New Relic include its numerous API integrations and a good source of support."
"You don't have to go through a list of 500 servers."
"We are getting a very good ROI as our production quality has gone up with more issues getting detected on local environments."
"The solution offers good documentation."
"To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. New Relic APM is a very good, tailor-made solution."
 

Cons

"The scalability has some limitations and quirks to it. I would like to be able to upgrade rather than replace the whole thing."
"The monitoring and reporting tool needs improvement."
"There is a timeout feature that we have been asking for awhile."
"We don't use the single pane of glass view, even though we own it."
"The stability depends on who is using the tool, because you only can get as much out of the tool as you put into it."
"There is a timeout feature that we have been asking for awhile."
"I'd like them to make the product more user-friendly."
"The scalability has some limitations and quirks to it. I would like to be able to upgrade rather than replace the whole thing."
"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."
"Doesn't recognized some third party transaction traces."
"With APM, it’s a little difficult to fit into certain infrastructure components that are very service-based which take data from one area to another."
"The solution should include more detailed reports for SQL database requests."
"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."
"I'd like to see alerting based on custom insight queries."
"One major issue for me with New Relic is data privacy."
"When you look at disk monitoring, it would be cool to see which folders are gobbling most space, so that when we get a full-disk alert, we can go into our servers to purge that without downloading a separate tool to see what’s contending for hard disk space."
 

Pricing and Cost Advice

"The scalability is good, but it comes at a cost. E.g., if you need 100 InfiniStream because you are sending gigs or terabytes of data to one InfiniStream, then you will have to purchase another InfiniStream, which are not cheap."
"I would like it to be more scalable with less spend."
"The price is a little high."
"To capture more with the solution that we bought, you have to buy another InfiniStreamNG, and there are only four ports in the back."
"This product could be cheaper."
"It can be scalable. It just costs too much. With a company as big as ours, it gets too expensive to accommodate every single site."
"This is an expensive tool."
"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."
"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."
"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."
"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
"We feel it's a little bit pricey."
"Because of budget, we are not using the mobile app part of this tool."
"The detection piece of it brings us a big return on investment."
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Top Industries

By visitors reading reviews
Manufacturing Company
17%
Financial Services Firm
12%
Construction Company
10%
Government
7%
Financial Services Firm
15%
Computer Software Company
8%
Manufacturing Company
8%
Outsourcing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Midsize Enterprise1
Large Enterprise8
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise51
Large Enterprise78
 

Questions from the Community

Ask a question
Earn 20 points
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...
 

Also Known As

InfiniStreamNG, NETSCOUT ISNG, Infinistream
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

U.S. Department of Defense
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about NETSCOUT InfiniStreamNG vs. New Relic and other solutions. Updated: April 2026.
894,998 professionals have used our research since 2012.