No more typing reviews! Try our Samantha, our new voice AI agent.

NETSCOUT InfiniStreamNG vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

NETSCOUT InfiniStreamNG
Ranking in Network Monitoring Software
75th
Average Rating
8.4
Number of Reviews
13
Ranking in other categories
No ranking in other categories
New Relic
Ranking in Network Monitoring Software
9th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
174
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (3rd), AIOps (4th)
 

Mindshare comparison

As of May 2026, in the Network Monitoring Software category, the mindshare of NETSCOUT InfiniStreamNG is 0.5%, up from 0.4% compared to the previous year. The mindshare of New Relic is 1.4%, down from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
New Relic1.4%
NETSCOUT InfiniStreamNG0.5%
Other98.1%
Network Monitoring Software
 

Featured Reviews

Michael Gideon Genita - PeerSpot reviewer
Associate System Engineer at SMS Global Technologies, Inc.
Easy to set up with good documentation and helpful support
I'm using it for a customer The packet flow switch is the most valuable aspect of the solution.  It's an easy product to set up. We can scale the solution if we need to. It's stable.  The documentation is well-written and quite useful. It's compatible with other products.  Under the pocket flow…
BasilJiji - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We are attracting customers in good sized numbers as we advertise and market this solution."
"It has cut our group's troubleshooting time down significantly, e.g., depending on the issue, what would normally take maybe a couple of hours will now take minutes."
"The product is stable. I have never had any issue where we have lost an InfiniStream, or visibility from that particular InfiniStream, throughout the bank."
"I love the single pane of glass view. It makes it easier to not have to navigate everywhere. It allows more simplistic visibility, without having to go from tool to tool to tool, or from window to window to window."
"The most valuable feature is utilization."
"We have seen a lot of return on investment: We have been able to recover radios in the field, we know exactly what is going on, we cut down fines from the service commission, and we have seen a measurable decrease in mean time to know, cutting troubleshooting down by days as we can now see the issues."
"The real-time troubleshooting and application segregation that you can do within it."
"The most valuable features are speed and cost."
"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."
"The best features in New Relic include its numerous API integrations and a good source of support."
"We like the performance of the product; it's very good, very reliable, and all features are capable of responding to our requirements."
"New features are added often."
"Breadth of features, user experience, and constant development of the platform, as well as the value it’s adding to our business."
"It helps me to identify root cause on the code level issues."
"New Relic gave us a quick, easy way to monitor our web application for all of our systems."
"I believe that New Relic meets 90% of cases, so if you have low budget and little time to implement, this would be the best choice."
 

Cons

"The scalability has some limitations and quirks to it. I would like to be able to upgrade rather than replace the whole thing."
"The NetFlow Collectors could handle more flows per minute."
"The NetFlow Collectors could handle more flows per minute."
"It's not able to communicate with our probes."
"Being able to manage the packet flow switches in nGeniusONE would be great."
"There is a timeout feature that we have been asking for awhile."
"We don't use the single pane of glass view, even though we own it."
"Only problems that we have had are fiber issues going into the TAPs or vSTREAMs, which are usually local site issues."
"The solution should include more detailed reports for SQL database requests."
"The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts."
"The one thing I really wanted to see was to getting more granular with the data, which may be coming in Insights."
"It would be nice if there were pre-made dashboards. There should be out-of-the-box options that you can have."
"It’s generally stable, but last year it was a little flaky."
"New Relic APM is a good tool, and it has a database of failures, but it could use a list of customer-specific failures. New Relic APM should be able to give my company advanced analytics through AI."
"It would help customers if there were an on-premises version available."
"Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow."
 

Pricing and Cost Advice

"To capture more with the solution that we bought, you have to buy another InfiniStreamNG, and there are only four ports in the back."
"It can be scalable. It just costs too much. With a company as big as ours, it gets too expensive to accommodate every single site."
"The scalability is good, but it comes at a cost. E.g., if you need 100 InfiniStream because you are sending gigs or terabytes of data to one InfiniStream, then you will have to purchase another InfiniStream, which are not cheap."
"This product could be cheaper."
"I would like it to be more scalable with less spend."
"The price is a little high."
"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
"The solution is less expensive than AppNeta."
"I think the pricing is reasonable."
"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."
"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."
"The price was one of the reasons we chose this solution."
"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."
"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."
report
Use our free recommendation engine to learn which Network Monitoring Software solutions are best for your needs.
895,891 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
16%
Financial Services Firm
12%
Construction Company
10%
Government
7%
Financial Services Firm
15%
Computer Software Company
8%
Manufacturing Company
8%
Outsourcing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Midsize Enterprise1
Large Enterprise8
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise51
Large Enterprise78
 

Questions from the Community

Ask a question
Earn 20 points
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with New Relic Insights?
I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...
What is your primary use case for New Relic Insights?
My day-to-day activities in New Relic include infrastructure monitoring, APM monitoring, browser monitoring, and database monitoring. In cloud environments, I monitor multiple clouds like AWS, GCP,...
 

Also Known As

InfiniStreamNG, NETSCOUT ISNG, Infinistream
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

U.S. Department of Defense
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about NETSCOUT InfiniStreamNG vs. New Relic and other solutions. Updated: April 2026.
895,891 professionals have used our research since 2012.