No more typing reviews! Try our Samantha, our new voice AI agent.

NETSCOUT InfiniStreamNG vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

NETSCOUT InfiniStreamNG
Ranking in Network Monitoring Software
75th
Average Rating
8.4
Number of Reviews
13
Ranking in other categories
No ranking in other categories
New Relic
Ranking in Network Monitoring Software
9th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
174
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (4th)
 

Mindshare comparison

As of June 2026, in the Network Monitoring Software category, the mindshare of NETSCOUT InfiniStreamNG is 0.5%, up from 0.4% compared to the previous year. The mindshare of New Relic is 1.4%, down from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
New Relic1.4%
NETSCOUT InfiniStreamNG0.5%
Other98.1%
Network Monitoring Software
 

Featured Reviews

Michael Gideon Genita - PeerSpot reviewer
Associate System Engineer at SMS Global Technologies, Inc.
Easy to set up with good documentation and helpful support
I'm using it for a customer The packet flow switch is the most valuable aspect of the solution.  It's an easy product to set up. We can scale the solution if we need to. It's stable.  The documentation is well-written and quite useful. It's compatible with other products.  Under the pocket flow…
BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We have seen a lot of return on investment: We have been able to recover radios in the field, we know exactly what is going on, we cut down fines from the service commission, and we have seen a measurable decrease in mean time to know, cutting troubleshooting down by days as we can now see the issues."
"It is very rock solid. We hardly have any hardware issues."
"The most valuable feature is utilization."
"It is very rock solid, and we hardly have any hardware issues."
"We use it for monitoring whenever we update a new circuit or site."
"This solution has saved us hours (three to four) per problem when troubleshooting."
"The ability to troubleshoot customers' connectivity has been very beneficial."
"The technical support is really good. They will go above and beyond, if you are running into a problem. You can go to a sales engineer, who will engage technical support to help you out."
"We have been able to automate a lot of our interactions with it."
"Its greatest benefit comes from its ability to provide trending/marketing data."
"New Relic has positively impacted my organization by making it easier to catch failures so I can resolve them quickly and take action."
"New Relic is suitable for banking domains, investment brokerage products, or anything related to high-security data, and it works as a whole monitoring solution, including logging, monitoring, and application profiling tools."
"We’re able to see real-time sessions come through, talk directly to customers as they’re having issues with the site, and pull up their email addresses to see what issues they have, which makes it crucial for customer support and engineering."
"New Relic has proven itself as a very reliable and convenient way to monitor your servers and applications."
"The monitoring so far has been good and we are happy with it."
"I believe that New Relic meets 90% of cases, so if you have low budget and little time to implement, this would be the best choice."
 

Cons

"The solution is not great, but it is not bad."
"Sometimes, we can't access it."
"There is a timeout feature that we have been asking for awhile."
"The NetFlow Collectors could handle more flows per minute."
"It can be scalable. It just costs too much."
"Being able to manage the packet flow switches in nGeniusONE would be great."
"The technology goes end-of-life on us every year, which is why I am looking forward to vSTREAM."
"We don't use the single pane of glass view, even though we own it."
"The integration and configuration of this product in our AWS environment needs improvement on the filtering part."
"The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain."
"A lot of the features for application monitoring and uptime, and alerts for alerting the appropriate people when something goes wrong are not quite there yet."
"The main reason we switched away from New Relic is that the cost is too high."
"It is a serious tool and requires a lot of time invested in order to understand how it works."
"Last year, there were several New Relic outages where alerts were either fired in error or not fired at all."
"In the next release, I'd like to see a better pricing structure."
"There may be issues with scalability with individual users sending events up to the cloud."
 

Pricing and Cost Advice

"The scalability is good, but it comes at a cost. E.g., if you need 100 InfiniStream because you are sending gigs or terabytes of data to one InfiniStream, then you will have to purchase another InfiniStream, which are not cheap."
"This product could be cheaper."
"I would like it to be more scalable with less spend."
"It can be scalable. It just costs too much. With a company as big as ours, it gets too expensive to accommodate every single site."
"The price is a little high."
"To capture more with the solution that we bought, you have to buy another InfiniStreamNG, and there are only four ports in the back."
"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."
"The price was one of the reasons we chose this solution."
"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."
"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."
"The price depends on how many agents you want."
"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."
"Comparatively, the pricing is expensive."
report
Use our free recommendation engine to learn which Network Monitoring Software solutions are best for your needs.
896,692 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
16%
Financial Services Firm
12%
Construction Company
9%
Healthcare Company
6%
Financial Services Firm
14%
Computer Software Company
8%
Manufacturing Company
8%
Outsourcing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Midsize Enterprise1
Large Enterprise8
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise51
Large Enterprise78
 

Questions from the Community

Ask a question
Earn 20 points
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with New Relic Insights?
Sometimes the UI feels like it is not that much user-friendly for any new user who is using New Relic. The user interface could be more user-friendly for someone who is new to New Relic. For alerti...
What is your primary use case for New Relic Insights?
We use Java microservices, so we capture the events with the help of New Relic. Based on that, we add the alerting part inside New Relic. We have enabled the New Relic Java agent inside our microse...
 

Also Known As

InfiniStreamNG, NETSCOUT ISNG, Infinistream
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

U.S. Department of Defense
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about NETSCOUT InfiniStreamNG vs. New Relic and other solutions. Updated: April 2026.
896,692 professionals have used our research since 2012.