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NETSCOUT InfiniStreamNG vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

NETSCOUT InfiniStreamNG
Ranking in Network Monitoring Software
73rd
Average Rating
8.4
Number of Reviews
13
Ranking in other categories
No ranking in other categories
New Relic
Ranking in Network Monitoring Software
9th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
176
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (4th)
 

Mindshare comparison

As of August 2026, in the Network Monitoring Software category, the mindshare of NETSCOUT InfiniStreamNG is 0.5%, up from 0.4% compared to the previous year. The mindshare of New Relic is 1.5%, down from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
New Relic1.5%
NETSCOUT InfiniStreamNG0.5%
Other98.0%
Network Monitoring Software
 

Featured Reviews

Michael Gideon Genita - PeerSpot reviewer
Associate System Engineer at SMS Global Technologies, Inc.
Easy to set up with good documentation and helpful support
I'm using it for a customer The packet flow switch is the most valuable aspect of the solution.  It's an easy product to set up. We can scale the solution if we need to. It's stable.  The documentation is well-written and quite useful. It's compatible with other products.  Under the pocket flow…
BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I love the single pane of glass view. It makes it easier to not have to navigate everywhere. It allows more simplistic visibility, without having to go from tool to tool to tool, or from window to window to window."
"The packet flow switch is the most valuable aspect of the solution."
"It is very rock solid, and we hardly have any hardware issues."
"The most valuable feature is utilization."
"It's an easy product to set up."
"We are attracting customers in good sized numbers as we advertise and market this solution."
"It allows us to get quicker resolutions. We can see exactly what is using up the bandwidth, so we can assist end users."
"Because we are doing proactive monitoring instead of reactive, the end users don't even see that there is something wrong."
"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."
"It offers helpful user metrics so we can learn more about the user experience."
"Since using New Relic, time saved has improved by almost 50% due to the integration of Copilots and AI, and the ticket count reduction has surpassed 75%, allowing us to efficiently address similar issues."
"I advise that New Relic is the best APM tool available, providing everything you need to pinpoint root causes for performance bottlenecks and serving as an effective observability tool for production telemetry metrics."
"We like the performance of the product; it's very good, very reliable, and all features are capable of responding to our requirements."
"This is an awesome APM, and solves a lot of the problems that were in the interactions between system components and micro services, to see how the system between the backend, middle tier, and front-end works."
"The solution is scalable, and it is easy because all the documentation is available."
"We are able to drill down and see what is going on in the system."
 

Cons

"The solution is not great, but it is not bad."
"I'd like them to make the product more user-friendly."
"The NetFlow Collectors could handle more flows per minute."
"The stability depends on who is using the tool, because you only can get as much out of the tool as you put into it. There are a lot of patches for this particular environment, so you have to keep on them. If you lose track of them, then the product is not useful anymore."
"We don't use the single pane of glass view, even though we own it."
"The monitoring and reporting tool needs improvement."
"I would like to see an improved level of stitching between IPs."
"The single pane of glass feed still needs work."
"There may be issues with scalability with individual users sending events up to the cloud."
"More configurability through the dashboard, for example, being able to ignore transactions without the need to update the config or code."
"New Relic can get pricey for larger organizations."
"New Relic needs to improve is the user data schema."
"I hope the next release has the ability to retain historical data. A current limitation is comparing a present call with that of the same time the previous day, or previous week."
"I have noticed discrepancies between New Relic's documentation and Terraform resources."
"Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly."
"We have some performance issues with the servers. Sometimes the server is consuming a lot of CPU or memory, and New Relic Insights fails."
 

Pricing and Cost Advice

"It can be scalable. It just costs too much. With a company as big as ours, it gets too expensive to accommodate every single site."
"This product could be cheaper."
"To capture more with the solution that we bought, you have to buy another InfiniStreamNG, and there are only four ports in the back."
"I would like it to be more scalable with less spend."
"The scalability is good, but it comes at a cost. E.g., if you need 100 InfiniStream because you are sending gigs or terabytes of data to one InfiniStream, then you will have to purchase another InfiniStream, which are not cheap."
"The price is a little high."
"We feel it's a little bit pricey."
"Cost is significant with a lot of extras."
"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."
"The detection piece of it brings us a big return on investment."
"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."
"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."
"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."
"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."
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Top Industries

By visitors reading reviews
Manufacturing Company
14%
Construction Company
13%
Comms Service Provider
9%
Outsourcing Company
8%
Financial Services Firm
14%
Outsourcing Company
9%
Manufacturing Company
9%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Midsize Enterprise1
Large Enterprise8
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise52
Large Enterprise79
 

Questions from the Community

Ask a question
Earn 20 points
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with New Relic Insights?
I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...
What is your primary use case for New Relic Insights?
As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...
 

Also Known As

InfiniStreamNG, NETSCOUT ISNG, Infinistream
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

U.S. Department of Defense
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about NETSCOUT InfiniStreamNG vs. New Relic and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.