Try our new research platform with insights from 80,000+ expert users

NETSCOUT InfiniStreamNG vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

NETSCOUT InfiniStreamNG
Ranking in Network Monitoring Software
77th
Average Rating
8.4
Number of Reviews
13
Ranking in other categories
No ranking in other categories
New Relic
Ranking in Network Monitoring Software
9th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
173
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)
 

Mindshare comparison

As of March 2026, in the Network Monitoring Software category, the mindshare of NETSCOUT InfiniStreamNG is 0.5%, up from 0.3% compared to the previous year. The mindshare of New Relic is 1.5%, down from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
New Relic1.5%
NETSCOUT InfiniStreamNG0.5%
Other98.0%
Network Monitoring Software
 

Featured Reviews

Michael Gideon Genita - PeerSpot reviewer
Associate System Engineer at SMS Global Technologies, Inc.
Easy to set up with good documentation and helpful support
I'm using it for a customer The packet flow switch is the most valuable aspect of the solution.  It's an easy product to set up. We can scale the solution if we need to. It's stable.  The documentation is well-written and quite useful. It's compatible with other products.  Under the pocket flow…
BasilJiji - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It helps us get to root cause quickly. With utilization and consumption of bandwidth, we can usually see what application is taking as much as they should (or shouldn't), then account for it accordingly."
"It's an easy product to set up."
"It is very rock solid. We hardly have any hardware issues."
"The most valuable feature is utilization."
"We are attracting customers in good sized numbers as we advertise and market this solution."
"The product is stable. I have never had any issue where we have lost an InfiniStream, or visibility from that particular InfiniStream, throughout the bank."
"It allows us to get quicker resolutions. We can see exactly what is using up the bandwidth, so we can assist end users."
"This solution has saved us hours (three to four) per problem when troubleshooting."
"We have been able to proactively identify failures before they happen."
"The product's initial setup phase was very easy."
"The synthetics, alerts, and native inbuilt capabilities for monitoring the cloud with the New Relic agents have been helpful."
"The API functionality allows us to get hit counts from external sources, such as APIs or databases, and everything is mapped very clearly."
"It is stable and scalable."
"Their technical support is pretty good and responsive. We have a real good relationship with them."
"New Relic helped with the mean time to detection, the MTDD metric tracked for applications, where the detection capability enabled a reduction from around 20 to 30 minutes down to three minutes, which has been really helpful in terms of detecting issues as well as helping to triage and troubleshoot issues faster, creating a positive impact on the organization."
"It is one of the things that helps DevOps work in our organization and has helped stop finger pointing."
 

Cons

"The technology goes end-of-life on us every year, which is why I am looking forward to vSTREAM. I don't like when devices go end-of-life on us so quickly. If we can get more of an advanced notice of when an end-of-life is brought up, because our certification process within the organization takes a while."
"There is a timeout feature that we have been asking for awhile."
"It's not able to communicate with our probes."
"The scalability has some limitations and quirks to it. I would like to be able to upgrade rather than replace the whole thing."
"There is a timeout feature that we have been asking for awhile."
"The technology goes end-of-life on us every year, which is why I am looking forward to vSTREAM."
"I'd like them to make the product more user-friendly."
"The monitoring and reporting tool needs improvement. Users want more information, such as the level of detail when doing a packet analysis. They want more detail to be able to isolate down to a specific point."
"Sometimes we've noticed agents fail to report/respond."
"The price could improve."
"They need to improve the alerting and dashboarding as these are the key features in DevOps."
"I have noticed discrepancies between New Relic's documentation and Terraform resources."
"Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow."
"The scalability can be improved."
"Installation of plugins seem to be really difficult due to the documentation available."
"The main reason we switched away from New Relic is that the cost is too high."
 

Pricing and Cost Advice

"I would like it to be more scalable with less spend."
"It can be scalable. It just costs too much. With a company as big as ours, it gets too expensive to accommodate every single site."
"The scalability is good, but it comes at a cost. E.g., if you need 100 InfiniStream because you are sending gigs or terabytes of data to one InfiniStream, then you will have to purchase another InfiniStream, which are not cheap."
"To capture more with the solution that we bought, you have to buy another InfiniStreamNG, and there are only four ports in the back."
"The price is a little high."
"This product could be cheaper."
"The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."
"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
"The pricing is fine."
"Because of budget, we are not using the mobile app part of this tool."
"Comparatively, the pricing is expensive."
"The detection piece of it brings us a big return on investment."
"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."
"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."
report
Use our free recommendation engine to learn which Network Monitoring Software solutions are best for your needs.
884,976 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
19%
Financial Services Firm
14%
Educational Organization
8%
Government
8%
Financial Services Firm
13%
Computer Software Company
9%
Manufacturing Company
8%
Retailer
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Midsize Enterprise1
Large Enterprise8
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise50
Large Enterprise77
 

Questions from the Community

Ask a question
Earn 20 points
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...
 

Also Known As

InfiniStreamNG, NETSCOUT ISNG, Infinistream
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

U.S. Department of Defense
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about NETSCOUT InfiniStreamNG vs. New Relic and other solutions. Updated: March 2026.
884,976 professionals have used our research since 2012.