We performed a comparison between monday.com and SugarCRM Platform based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Since we've incorporated Monday.com, we've dropped fewer balls, greatly improved our ability to cover for employees while they are out, and keep our sales team and account coordination team all updated in real-time on each project."
"Integrations with Slack and integrations as a whole are wonderful."
"The features I found most valuable are the Kanban boards."
"The ability to export to Excel has been huge for us."
"The user experience of Monday.com is exceptional."
"The board function allows you to create a digitized to-do list."
"The way everyone can work together is fantastic."
"It is easy to use and our processes are much better organized and reviewed."
"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."
"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."
"The most valuable aspect of this solution is its low cost."
"It works well with Jira. You can customize it to fit your needs."
"The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards."
"I work with many internet tabs open and would prefer having Monday.com as a separate program - not opened via the website."
"We would like to have less downtime as it happens now and then!"
"It would be quite cool if it could connect to my Outlook calendar and put the project deadlines in there."
"Monday is excellent for collaboration between partners and team members, however, it would be great if there could be a way to have clients on Monday, and not just to share information."
"I find that I cannot customize my automation for Slack as much as I need."
"It does everything we need it to, so no improvements are necessary."
"While there are most of the features that users aspire to see in managing daily plans and tasks, they could focus to bring in extensive and comprehensive features of project management and grant management."
"It would be good to include more automated features that are easy to set up between different boards."
"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."
"It lacks customization, and this is the main reason that we are switching to a different solution."
"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."
"While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."
"I would like to see more integration on a mobile platform in the next release."
"You cannot include all your entities under one instance at the moment."
monday.com is ranked 1st in CRM with 222 reviews while SugarCRM Platform is ranked 24th in CRM with 11 reviews. monday.com is rated 9.4, while SugarCRM Platform is rated 7.0. The top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". On the other hand, the top reviewer of SugarCRM Platform writes "User-friendly and allows for creating your own modules". monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Zoho CRM and Microsoft Project, whereas SugarCRM Platform is most compared with Salesforce Sales Cloud. See our SugarCRM Platform vs. monday.com report.
See our list of best CRM vendors and best Project Portfolio Management vendors.
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