SugarCRM Platform vs monday.com comparison

monday.com and SugarCRM are both solutions in the CRM category. monday.com is ranked #5 with an average rating of 8.1, while SugarCRM is ranked #26 with an average rating of 7.0. monday.com holds a 1.2% mindshare in CRM, compared to SugarCRM’s 0.9% mindshare. Additionally, 98% of monday.com users are willing to recommend the solution, compared to 50% of SugarCRM users who would recommend it.

monday.com

Read 234 monday.com reviews

6,245 Views
2,311 Comparison Views

98% willing to recommend

SugarCRM Platform

Read 12 SugarCRM Platform reviews

1,736 Views
1,233 Comparison Views

50% willing to recommend

monday.com

SugarCRM Platform

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Executive SummaryUpdated on Jan 11, 2026

SugarCRM Platform and monday.com are competing products in the CRM and project management category. SugarCRM appears to have the upper hand in customization and integration capabilities, while monday.com excels in feature richness, aesthetics, and intuitive interaction.

Features: SugarCRM offers deep customization, robust reporting, and extensive third-party integrations. monday.com provides customizable project management boards, collaborative tools, and automation features, enhancing agile project workflows.

Room for Improvement: SugarCRM could enhance its user-friendliness and reduce the complexity of its deployment process. It may also benefit from expanding its feature set to appeal to a wider audience beyond CRM needs. monday.com might improve its support for larger enterprises, offering more advanced CRM functionalities and options for deeper customization. Enhanced documentation for complex tasks could further support users.

Ease of Deployment and Customer Service: SugarCRM involves a more complex deployment process, suited for larger organizations with dedicated IT resources, but offers comprehensive support. monday.com offers straightforward, cloud-based deployment, benefiting small and medium-sized teams with its accessible interface and strong community support.

Pricing and ROI: SugarCRM may have higher initial setup costs but offers substantial ROI for businesses leveraging its full CRM capabilities. monday.com's tiered subscriptions ensure value through its comprehensive project management features, offering quick returns for teams prioritizing agility and user satisfaction.

To learn more, read our detailed SugarCRM Platform vs. monday.com Report (Updated: March 2026).

Buyer's Guide

SugarCRM Platform vs. monday.com

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

monday.com

Ranking in CRM

5th

Average Rating

9.4

Reviews Sentiment

7.3

Number of Reviews

234

Ranking in other categories

Project Portfolio Management (3rd), Project Management Software (2nd), Marketing Management (4th), Opportunity Management (4th)

SugarCRM Platform

Ranking in CRM

26th

Average Rating

7.0

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (10th), Marketing Automation (10th), Sales Force Automation (6th)

Mindshare comparison

As of March 2026, in the CRM category, the mindshare of monday.com is 1.2%, down from 4.3% compared to the previous year. The mindshare of SugarCRM Platform is 0.9%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
monday.com	1.2%
SugarCRM Platform	0.9%
Other	97.9%

CRM

Featured Reviews

Shreyans Parekh

Vice President, Finance and Operations at Fruitist

Centralized workflows have boosted cross-team collaboration and made complex projects manageable

monday.com can continue to improve their AI capabilities. When comparing monday.com to several alternatives when I was evaluating a project and project management, product road mapping, and workflow management platform for us, I looked at competitors such as Asana, ClickUp, SmartSheet, Airtable, and Notion. In my opinion, competitors such as Airtable and SmartSheet, especially followed by Asana and ClickUp, have worked on their AI and generative AI roadmap to combine database functionality with a very user-friendly interface for knowledge management and project tracking, essentially combining both worlds. Their AI is more sophisticated than what monday.com has released thus far. They provide a cleaner task-focused workflow management platform and I think that monday.com can still improve on this core piece of their technology. I think monday.com could also seek to be more process-oriented and intuitive. Other alternatives such as Asana and SmartSheet offer that approach. There is a steeper learning curve to learn monday.com in my opinion compared to Airtable, Asana, and others because I have also used those tools and platforms at other organizations. There is a bit of a learning curve with new users on monday.com because it is not as streamlined as I have experienced with competitors such as SmartSheet or Airtable. The capability sets are great, however, you may need to be hand-held via a monday.com rep when you get started within your organization or view the library of tutorials that monday.com has available. You can also view them on YouTube and that will help you get started on monday.com.

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reviewer1345677

Senior Manager / IT Planning & Architecture Services at a comms service provider with 10,001+ employees

Easily customizable, automation enhances the marketing campaigns but support is the main hiccup for us

It has been effective in managing customer relationships. It has sales email campaigns, plus integration with Active Directory. And there are centralized reports for the CEO and the general managers. We work with automation for these marketing and email campaigns. It sends out emails to prospective customers related to sales offers automatically. And it copies the sales team so that they can follow up. They are tracking the sales leads. So, the automation within SugarCRM enhances the marketing campaigns. For now, my work is done because I am the IT strategy and planning manager. I just try to deliver the solution according to the requirements of the business. From my side, it's implemented already, the requirement related to the sales funnel. But if they have any other requirement from the business side, they will submit it to me, and then I will look for a suitable solution.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's really easy to use."

"The customized automation feature that was recently added is a huge game-changer."

"Time tracking has been a godsend."

"Overall, monday.com has impacted my organization positively, providing an overall view and an end-to-end view of status."

"I have found the automation very useful for reminders."

"My business is very streamlined and efficient from sales to project management and execution to billing."

"The free version provides all the utilities that I need."

"Ultimately, Monday.com gave everyone on the team a workspace to get their work done."

More monday.com pros

"The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards."

"The most valuable aspect of this solution is its low cost, and it works well."

"My advice to others is this is a good solution for importing or exporting any graphics."

"Available source code, good documentation, training programs, and a relatively active community, provide the hallmarks for a successful open source effort."

"This solution's stability is very good, it runs almost without effort, and we don't have any support issues with it."

"Good, basic out-of-the-box solution, however, in my estimation not a long term play as the design flow and user interface make it a true chore to enter data."

"The performance and stability are fine."

"Saying that, it has a small server footprint and is easy to set up."

More SugarCRM Platform pros

Cons

"The user communication aspect could be improved."

"A more personalized dashboard displaying each account's unfinished assignments would be helpful."

"The key limitation I face is that I don't find the tool to be fully intuitive as more time is required for me to learn how to use it optimally."

"A little more customization on the UI would be good."

"Being able to create 'sub-teams' so people in these teams can be assigned to tasks in one go and receive updates on the progress of tasks would be useful."

"Monday has a lot of space, let's say, for improvement."

"More customizations for automation would be useful."

"In my main table, I changed sometimes the timeline values mistakenly. That should be prevented via a smart warning or some sort of coloring."

More monday.com cons

"It lacks customization, and this is the main reason that we are switching to a different solution."

"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."

"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."

"The UX was such that it limited the use of it."

"While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."

"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."

"Putting so many things into SugarCRM became a much-hated task, mainly because of the horrible UI."

"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed."

More SugarCRM Platform cons

Pricing and Cost Advice

"It was fairly reasonable. For everything we were using it for, it was fairly reasonable."

"I think monday.com's paywalls are a little too high. Some basic features are locked behind the premium subscription. Some applications they offer within their subscription model are locked in an expensive package. These applications provide functionality that would benefit small teams, but it's too much money for a startup or a small business."

"The project manager would be responsible for any licensing fees. As an end-user, we just follow suit."

"There are features that they're putting in the Enterprise plan that you have to pay for the Enterprise plan to use those features. The Enterprise plan is probably double or triple the Pro plan price, or it may be two and a half times. From a business standpoint, I don't like the fact that I have to pay two and a half times more to use a particular feature."

"I wasn't involved with the licensing, but I believe it's negotiable."

"monday.com's pricing is fair compared to its competitors, although it is a bit more expensive than most of them. It's more expensive than Jira, Zoho, ClickUp, and Trello. But it is fairly priced when you compare the kinds of features and the capabilities that you get and the ROI."

"We tell others it's about $2200 for a ten-person plan and it can be adjusted; it's easy to scale."

"Fees are paid monthly per user."

More monday.com pricing and cost advice

"Licensing fees are paid on a yearly basis."

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Top Industries

By visitors reading reviews

Construction Company

Manufacturing Company

Financial Services Firm

Outsourcing Company

Construction Company

16%

Engineering Company

12%

Manufacturing Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	180
Midsize Enterprise	27
Large Enterprise	30

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	2
Large Enterprise	3

Questions from the Community

Do you recommend Monday.com?

Monday.com is one of the best project management softwares available on the market. It lets you create and customize the tools you need to run every aspect of your work. I particularly favor it bec...

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What needs improvement with monday.com?

One way monday.com can be improved is by enhancing the notification system, which is not trustworthy for me, as some notifications are very overwhelming. I also see a need for more tools to input d...

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What is your primary use case for monday.com?

The main use case for monday.com is to track project progress from start to finish, beginning with the sales team and continuing through the onboarding process. It helps keep our teams aligned and ...

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What is your experience regarding pricing and costs for Sugar Enterprise?

All are almost the same pricing. Maybe the cheapest is Salesforce, I believe.

See all answers

What needs improvement with Sugar Enterprise?

The only challenge was that we implemented it in our on-premise data center instead of using it in the cloud. That was a little bit of a challenge. But it was overcome with the help of SugarCRM com...

See all answers

What advice do you have for others considering Sugar Enterprise?

To start with, SugarCRM is a very good platform. It's easy to implement and easily customizable. Might be later when you want to scale, then I would recommend Salesforce. Overall, I would rate it a...

See all answers

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Product Reports

Buyer's Guide

monday.com

March 2026

Download monday.com product report

Buyer's Guide

SugarCRM Platform

March 2026

Download SugarCRM Platform product report

Overview

Monday.com enhances project management with automation, customization, and a user-friendly design, featuring Gantt charts, real-time updates, and extensive tool integrations.

Monday.com offers automation, customization, and user-friendly interfaces to improve project management capabilities. Its features, including Gantt charts, real-time updates, and integrations with tools like Slack and Google Suite, help teams streamline workflows. Users benefit from color coding, task assignments, subitems, and dashboards for a comprehensive project overview. Notifications, file-sharing, and forms increase collaboration, while templates simplify processes. However, it requires enhancements in user experience, speed, and mobile features. Challenges include limited boards, excessive notifications, and integration issues with Google Calendar and QuickBooks. Businesses use Monday.com for CRM tasks, sales tracking, marketing, and creative projects across fields like architecture, biotech, and nonprofits.

What are the key features of Monday.com?

Automation: Automate repetitive tasks to focus on more strategic activities.
Customization: Tailor workflows with adaptable templates and settings.
Integrations: Seamlessly connect with popular tools for enhanced functionality.
Gantt Charts: Visualize project timelines and dependencies with ease.
Real-Time Updates: Receive instant updates to stay informed and agile.

What benefits or ROI should users expect?

Enhanced Efficiency: Streamlined workflows lead to better time management.
Improved Collaboration: Active communication and file-sharing reduce email dependencies.
Adaptability: Customization options cater to diverse project needs.
Comprehensive Overview: Dashboards offer clear insights into project progress.
Resource Management: Efficient scheduling and task allocation optimize resources.

In industries like architecture, biotech, and nonprofit, Monday.com facilitates communication, task tracking, and collaboration for remote teams. It is commonly utilized for CRM, sales tracking, marketing, and creative project management, ensuring workflow organization and client management are streamlined.

monday.com

SugarCRM is a versatile CRM solution that facilitates communication and organization within a company. Its primary use case includes call and comment logging, account relation, customer detail storage, verification handling, transaction tracking, marketing material management, and payment transaction handling. The most valuable functionalities include customizable exports of graphics, statuses, complaints, and tasks, as well as its scalability, stability, and low cost. It integrates well with Jira and can be easily configured. The platform improves efficiency, productivity, collaboration, communication, and coordination within organizations, while also providing valuable insights and data analytics for informed decision-making.

SugarCRM

Sample Customers

Raw Digital, Wix, Discovery, Frost & Sullivan, Adidas, Asos, Uber

Redglaze Group, TengoInternet, Hilco, Bancvue, Vet Adivsor

Buyer's Guide

SugarCRM Platform vs. monday.com

March 2026

Free Report: SugarCRM Platform vs. monday.com

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