SugarCRM Platform vs monday.com comparison

monday.com and SugarCRM are both solutions in the CRM category. monday.com is ranked #4 with an average rating of 8.5, while SugarCRM is ranked #23 with an average rating of 7.0. monday.com holds a 1.1% mindshare in CRM, compared to SugarCRM’s 1.1% mindshare. Additionally, 98% of monday.com users are willing to recommend the solution, compared to 50% of SugarCRM users who would recommend it.

monday.com

Read 238 monday.com reviews

12,812 Views
4,740 Comparison Views

98% willing to recommend

SugarCRM Platform

Read 12 SugarCRM Platform reviews

4,765 Views
3,526 Comparison Views

50% willing to recommend

monday.com

SugarCRM Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 11, 2026

SugarCRM Platform and monday.com are competing products in the CRM and project management category. SugarCRM appears to have the upper hand in customization and integration capabilities, while monday.com excels in feature richness, aesthetics, and intuitive interaction.

Features: SugarCRM offers deep customization, robust reporting, and extensive third-party integrations. monday.com provides customizable project management boards, collaborative tools, and automation features, enhancing agile project workflows.

Room for Improvement: SugarCRM could enhance its user-friendliness and reduce the complexity of its deployment process. It may also benefit from expanding its feature set to appeal to a wider audience beyond CRM needs. monday.com might improve its support for larger enterprises, offering more advanced CRM functionalities and options for deeper customization. Enhanced documentation for complex tasks could further support users.

Ease of Deployment and Customer Service: SugarCRM involves a more complex deployment process, suited for larger organizations with dedicated IT resources, but offers comprehensive support. monday.com offers straightforward, cloud-based deployment, benefiting small and medium-sized teams with its accessible interface and strong community support.

Pricing and ROI: SugarCRM may have higher initial setup costs but offers substantial ROI for businesses leveraging its full CRM capabilities. monday.com's tiered subscriptions ensure value through its comprehensive project management features, offering quick returns for teams prioritizing agility and user satisfaction.

To learn more, read our detailed SugarCRM Platform vs. monday.com Report (Updated: August 2026).

Buyer's Guide

SugarCRM Platform vs. monday.com

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

monday.com

Ranking in CRM

4th

Average Rating

9.4

Reviews Sentiment

7.3

Number of Reviews

238

Ranking in other categories

Project Portfolio Management (2nd), Project Management Software (2nd), Marketing Management (3rd), Opportunity Management (4th)

SugarCRM Platform

Ranking in CRM

23rd

Average Rating

7.0

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (9th), Marketing Automation (11th), Sales Force Automation (6th)

Mindshare comparison

As of August 2026, in the CRM category, the mindshare of monday.com is 1.1%, down from 3.6% compared to the previous year. The mindshare of SugarCRM Platform is 1.1%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
monday.com	1.1%
SugarCRM Platform	1.1%
Other	97.8%

CRM

Featured Reviews

Shreyans Parekh

Vice President, Finance and Operations at Fruitist

Centralized workflows have boosted cross-team collaboration and made complex projects manageable

monday.com can continue to improve their AI capabilities. When comparing monday.com to several alternatives when I was evaluating a project and project management, product road mapping, and workflow management platform for us, I looked at competitors such as Asana, ClickUp, SmartSheet, Airtable, and Notion. In my opinion, competitors such as Airtable and SmartSheet, especially followed by Asana and ClickUp, have worked on their AI and generative AI roadmap to combine database functionality with a very user-friendly interface for knowledge management and project tracking, essentially combining both worlds. Their AI is more sophisticated than what monday.com has released thus far. They provide a cleaner task-focused workflow management platform and I think that monday.com can still improve on this core piece of their technology. I think monday.com could also seek to be more process-oriented and intuitive. Other alternatives such as Asana and SmartSheet offer that approach. There is a steeper learning curve to learn monday.com in my opinion compared to Airtable, Asana, and others because I have also used those tools and platforms at other organizations. There is a bit of a learning curve with new users on monday.com because it is not as streamlined as I have experienced with competitors such as SmartSheet or Airtable. The capability sets are great, however, you may need to be hand-held via a monday.com rep when you get started within your organization or view the library of tutorials that monday.com has available. You can also view them on YouTube and that will help you get started on monday.com.

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reviewer1345677

Senior Manager / IT Planning & Architecture Services at a comms service provider with 10,001+ employees

Easily customizable, automation enhances the marketing campaigns but support is the main hiccup for us

It has been effective in managing customer relationships. It has sales email campaigns, plus integration with Active Directory. And there are centralized reports for the CEO and the general managers. We work with automation for these marketing and email campaigns. It sends out emails to prospective customers related to sales offers automatically. And it copies the sales team so that they can follow up. They are tracking the sales leads. So, the automation within SugarCRM enhances the marketing campaigns. For now, my work is done because I am the IT strategy and planning manager. I just try to deliver the solution according to the requirements of the business. From my side, it's implemented already, the requirement related to the sales funnel. But if they have any other requirement from the business side, they will submit it to me, and then I will look for a suitable solution.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"There are a lot of features and once you understand how to use them, it's quite easy to get the benefit out of them."

"The Monday.com software solution has improved our ability to get things done in an organized and streamlined way."

"Automations are the most useful aspect of the solution."

"The initial setup is easy."

"It allows us to know in advance when each part of the project would be finished, and thus optimize our time."

"The board customization is an incredibly valuable feature."

"The subitems make it crystal clear what tasks are done, in progress, or complete."

"Before signing on with Monday, we had no idea what the total value of our book of business was, and keeping track of renewing policies was very difficult."

More monday.com pros

"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."

"This solution's stability is very good, it runs almost without effort, and we don't have any support issues with it."

"Available source code, good documentation, training programs, and a relatively active community, provide the hallmarks for a successful open source effort."

"It has sales email campaigns, plus integration with Active Directory."

"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."

"The most valuable aspect of this solution is its low cost, and it works well."

"Saying that, it has a small server footprint and is easy to set up."

"My advice to others is this is a good solution for importing or exporting any graphics."

More SugarCRM Platform pros

Cons

"If Monday.com could increase the refresh rate of the site, that would make things a little better."

"It would be helpful if I could integrate Google Docs with Monday somehow."

"I’m disappointed that I can no longer speak with a person for technical assistance."

"I wish I could have different columns for each group."

"My Work cannot be connected to specific line items in boards or subtasks, and therefore it is currently causing a gap in communication with our team."

"The documentation must be available in French."

"Sometimes the limit of parts on a board (500 units) can inhibit growth."

"I find that I sometimes have used the "status" column has input values other than done, working on it, etc., which conflicts with this bigger picture, and over the years is building up in a way that looks daunting as I'm not sure how to go back and mark it another way, so I skip it."

More monday.com cons

"The interface could be more user-friendly."

"While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."

"Putting so many things into SugarCRM became a much-hated task, mainly because of the horrible UI."

"Pipelines, forecasts, and reporting in general, are not that good in the free version."

"You cannot include all your entities under one instance at the moment."

"Functionality and features are well suited for small business companies only."

"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."

"I would like to see more integration on a mobile platform in the next release."

More SugarCRM Platform cons

Pricing and Cost Advice

"It's definitely affordable. I don't think it is necessarily the cheapest, but it's definitely not the most expensive. The price is well worth the value that we get out of it."

"We tell others it's about $2200 for a ten-person plan and it can be adjusted; it's easy to scale."

"The project manager would be responsible for any licensing fees. As an end-user, we just follow suit."

"Though I am unsure about the product's pricing plan, there is a need to make monthly payments towards the licensing costs attached to the solution, and it operates on a per-user plan."

"There are features that they're putting in the Enterprise plan that you have to pay for the Enterprise plan to use those features. The Enterprise plan is probably double or triple the Pro plan price, or it may be two and a half times. From a business standpoint, I don't like the fact that I have to pay two and a half times more to use a particular feature."

"I am using the tool's free version."

"The pricing is totally fair. I don't have any issues with it."

"The enterprise plan looks expensive because we don't understand the value as monday.com users. The pro level and other packages seem reasonable."

More monday.com pricing and cost advice

"Licensing fees are paid on a yearly basis."

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Top Industries

By visitors reading reviews

Construction Company

12%

Manufacturing Company

Financial Services Firm

Outsourcing Company

Financial Services Firm

18%

Construction Company

16%

Engineering Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	182
Midsize Enterprise	28
Large Enterprise	32

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	2
Large Enterprise	3

Questions from the Community

Do you recommend Monday.com?

Monday.com is one of the best project management softwares available on the market. It lets you create and customize the tools you need to run every aspect of your work. I particularly favor it bec...

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What needs improvement with monday.com?

I think monday.com can be improved by having more integration to other applications. Integration is needed because some of our clients want to have a native integration in their monday.com and exis...

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What is your primary use case for monday.com?

My main use case for monday.com is CRM and people management. Most of what we use is as a CRM. One specific example of how I use monday.com for CRM and people management is that one of our clients ...

See all answers

What is your experience regarding pricing and costs for Sugar Enterprise?

All are almost the same pricing. Maybe the cheapest is Salesforce, I believe.

See all answers

What needs improvement with Sugar Enterprise?

The only challenge was that we implemented it in our on-premise data center instead of using it in the cloud. That was a little bit of a challenge. But it was overcome with the help of SugarCRM com...

See all answers

What advice do you have for others considering Sugar Enterprise?

To start with, SugarCRM is a very good platform. It's easy to implement and easily customizable. Might be later when you want to scale, then I would recommend Salesforce. Overall, I would rate it a...

See all answers

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Product Reports

Buyer's Guide

monday.com

August 2026

Download monday.com product report

Buyer's Guide

SugarCRM Platform

July 2026

Download SugarCRM Platform product report

Overview

Monday.com enhances project management with automation, customization, and a user-friendly design, featuring Gantt charts, real-time updates, and extensive tool integrations.

Monday.com offers automation, customization, and user-friendly interfaces to improve project management capabilities. Its features, including Gantt charts, real-time updates, and integrations with tools like Slack and Google Suite, help teams streamline workflows. Users benefit from color coding, task assignments, subitems, and dashboards for a comprehensive project overview. Notifications, file-sharing, and forms increase collaboration, while templates simplify processes. However, it requires enhancements in user experience, speed, and mobile features. Challenges include limited boards, excessive notifications, and integration issues with Google Calendar and QuickBooks. Businesses use Monday.com for CRM tasks, sales tracking, marketing, and creative projects across fields like architecture, biotech, and nonprofits.

What are the key features of Monday.com?

Automation: Automate repetitive tasks to focus on more strategic activities.
Customization: Tailor workflows with adaptable templates and settings.
Integrations: Seamlessly connect with popular tools for enhanced functionality.
Gantt Charts: Visualize project timelines and dependencies with ease.
Real-Time Updates: Receive instant updates to stay informed and agile.

What benefits or ROI should users expect?

Enhanced Efficiency: Streamlined workflows lead to better time management.
Improved Collaboration: Active communication and file-sharing reduce email dependencies.
Adaptability: Customization options cater to diverse project needs.
Comprehensive Overview: Dashboards offer clear insights into project progress.
Resource Management: Efficient scheduling and task allocation optimize resources.

In industries like architecture, biotech, and nonprofit, Monday.com facilitates communication, task tracking, and collaboration for remote teams. It is commonly utilized for CRM, sales tracking, marketing, and creative project management, ensuring workflow organization and client management are streamlined.

monday.com

SugarCRM Platform offers affordability and strong customization for budget-conscious entities, enabling them to adjust fields, layouts, and dashboards. It includes CRM functionalities such as lead management, marketing automation, and document sharing, benefiting industries like BFSI and manufacturing.

SugarCRM Platform serves as a versatile CRM solution ideal for small businesses due to its affordability and customization options. It's equipped with robust CRM capabilities covering lead management, marketing automation, customer support, and document sharing. Users appreciate its straightforward modification of fields and dashboards, which provides flexibility in adapting the system to specific business requirements. While some areas could improve, such as reporting and system administration tools, and enhancements could be made to its interface, SugarCRM remains a solid choice for efficient customer relationship management. Integration capabilities and open-source customization add to its versatility, although there are noted challenges with mobile platform integration and user permissions.

What are the key features of SugarCRM Platform?

Affordability: Supports budget-conscious customization and modifications.
Customization: Easily adjust fields, layouts, and dashboards.
Lead Management: Efficient tracking and management of leads.
Marketing Automation: Streamlines marketing campaigns and activities.
Customer Support: Offers tools for excellent customer service management.
Document Sharing: Facilitates seamless sharing and collaboration of documents.
Integration: Smooth integration with other systems and applications.
Open-Source: Ability to customize the platform to fit unique business needs.

What are the primary benefits of using SugarCRM?

Customization: Tailors to specific needs with adjustable components.
Cost-Effectiveness: Provides an affordable solution with comprehensive features.
Ease of Use: User-friendly interface for effective CRM management.
Adaptability: Supports versatile reporting and customization options.
Enhanced Customer Relationships: Facilitates interaction tracking and management.
Streamlined Sales Processes: Assists in sales focus and appointment tracking.

In the BFSI, manufacturing, and consumer packaging sectors, SugarCRM Platform is utilized for controlling sales focus, tracking appointments, and linking accounts. It serves organizations by managing complete customer journeys, from onboarding to post-onboarding self-service. The software aids in overseeing lead management and customer relationships, storing comprehensive customer details and transaction information, streamlining the entire sales funnel.

SugarCRM

Sample Customers

Raw Digital, Wix, Discovery, Frost & Sullivan, Adidas, Asos, Uber

Redglaze Group, TengoInternet, Hilco, Bancvue, Vet Adivsor

Buyer's Guide

SugarCRM Platform vs. monday.com

August 2026

Free Report: SugarCRM Platform vs. monday.com

Find out what your peers are saying about SugarCRM Platform vs. monday.com and other solutions. Updated: August 2026.

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