Oracle CRM and Microsoft Dynamics 365 Customer Service compete in the CRM solutions category, each with distinct advantages. Oracle CRM stands out for its robust integration capabilities and extensive features, making it ideal for large enterprises. Microsoft Dynamics 365 gains an edge with its seamless integration with other Microsoft products and user-friendly interface.
Features: Oracle CRM provides predictive analytics, strong data management, and industry-specific solutions. It excels in handling scalable deployments and real-time analytics, catering to the needs of complex organizations. Microsoft Dynamics 365 integrates well with Power BI and Teams, offers effective customer interaction management, and features advanced customization capabilities.
Room for Improvement: Oracle CRM users note that usability can improve, along with better integration with third-party applications and enhanced AI capabilities. Microsoft Dynamics 365 faces challenges with its user interface being less intuitive, requires easier customization options, and needs improved data handling.
Ease of Deployment and Customer Service: Oracle CRM offers diverse deployment options, including on-premises, private, and hybrid cloud, backed by a global technical support team. Microsoft Dynamics 365 is recognized for smooth integration within Microsoft's ecosystem, yet its customer support needs better responsiveness.
Pricing and ROI: Oracle CRM is costly but delivers scalability and comprehensive features, providing potential ROI for larger companies. Microsoft Dynamics 365 presents competitive pricing with a clear licensing model, offering value through its features and integration possibilities, often achieving process efficiency and user adoption.
We are using local Microsoft partners, not Microsoft themselves.
We haven't really had any technical challenges with Oracle CRM.
The solution could improve by providing internal scorecards for agents and much better staff ratings.
The main area for improvement is the pricing model.
It's already integrated into our environment, so moving to something else will require a massive investment and change in strategy that we as an organization are not prepared to embark on just yet.
We did our integration with sales automation and other tools internally, which incurred no additional costs beyond the standard licensing fees.
The pricing is within the market range, but there is room for improvement.
It has a workflow feature and offers excellent automation capabilities that streamline our customer service.
It is fully integrated and easily scalable with other Microsoft tools like Power BI, which is a great advantage.
Currently it's meeting all our needs, hence the migration about six months ago that we moved from on-premise to OCI, to the cloud-based platform to add additional capacity and analytics.
Microsoft Dynamics 365 Customer Service integrates seamlessly with Microsoft tools, offering cloud-based accessibility that enhances business processes and facilitates decision-making. Its customizable workflows and insightful reporting streamline operations for effective customer relationship management.
Microsoft Dynamics 365 Customer Service provides an extensive suite of features, including advanced case management, seamless connectivity, and a user-friendly interface. Cloud-based accessibility supports collaboration and automation, while built-in connectors like Power BI simplify data management. Regular updates enhance functionality and improve business processes. Areas for improvement include greater customization flexibility, smoother integration with enterprise systems, and better scalability. Enhanced dashboards and user-friendly components are also desired, alongside improved technical support and licensing clarity.
What are the key features of Microsoft Dynamics 365 Customer Service?In industries like manufacturing, energy retail, and IT, Microsoft Dynamics 365 Customer Service is employed for communication, collaboration, and sales management, supporting lead management, proposal tracking, and ticketing systems. Departments such as sales, finance, and HR leverage its capabilities for complaint management, inquiries, and operational support through secure cloud connections.
On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
