We performed a comparison between Microsoft Dynamics 365 Customer Service and Oracle CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."There was a situation where we needed to integrate our system with other platforms quickly. Typically, this process would require using middleware or additional testing tools. However, integration was easy because we were using Microsoft Dynamics 365 Customer Service, which is a Microsoft product. It has built-in connectors that integrate with Microsoft systems, making the process much easier."
"I liked the solution's web version and user interface."
"Offers integration with hosted solutions."
"The insights are quite helpful."
"The data is always available to the users regardless of location because of the tool's cloud-based nature. The solution is highly stable. I rate it a perfect ten. The product is highly scalable Microsoft Dynamics 365 Customer Service stands out due to its rich features, ease of deployment, and straightforward licensing structure."
"Integration is seamless. I have integrated Microsoft Dynamics customer service with other systems."
"Microsoft Dynamics 365 Customer Service's most valuable features are the ability to create meetups for customers and support daily business functions."
"Microsoft Dynamics 365 Customer Service has valuable customization features."
"Technical support is very fast. It's customer friendly."
"The reporting features are valuable."
"It has a wide variety of use cases."
"CRM's performance is good, we've never faced any issues with it."
"Oracle CRM is a stable solution."
"The solution is smooth, easy to use, easy to customize and it has many features. Plus, there are regular updates."
"The forecasting reporting section was the most useful."
"Oracle CRM helped us better understand the customer journey."
"The things that are needed are not available in the documentation."
"The product doesn’t meet standard functionality. There should be enough features included in it."
"The platform’s UI could be better."
"The product could be serverless."
"They could improve the components to be more user-friendly. It needs to be more interactive for new users to operate."
"There are some occasional performance issues."
"I didn't like the solution very much because its functionality is a bit typical and old-fashioned, and the entire system needs upgrading."
"The initial setup was not very straightforward because assigning the new processes with 365 was a bit complex."
"This solution is only available on-premises. It could be improved by offering a cloud/SaaS option which is more scalable."
"Though Oracle CRM's support has a good reaction time, it needs to be better."
"Their support could be faster. Like any other solution provider, in some cases, it takes time to get their response, and sometimes, they do not fix the issue in the first round. Therefore, we have to go through another round."
"The user interface and performance could be better."
"The interface could be more user friendly. It is currently not intuitive, and it can be better. The onboarding process for the end users of this solution could be easier, and there should be a few more things for user knowledge and training. It takes a lot of technical knowledge to get used to it."
"The cost can be a bit more expensive compared to other options."
"The product is not intuitive."
"In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic."
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Microsoft Dynamics 365 Customer Service is ranked 18th in CRM with 14 reviews while Oracle CRM is ranked 7th in CRM with 35 reviews. Microsoft Dynamics 365 Customer Service is rated 8.0, while Oracle CRM is rated 8.0. The top reviewer of Microsoft Dynamics 365 Customer Service writes "A stable solution that can be used for regular office communication, collaboration, and office documentation". On the other hand, the top reviewer of Oracle CRM writes "The solution is easy to deploy, scalable, and stable". Microsoft Dynamics 365 Customer Service is most compared with Zendesk, whereas Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM, Amdocs CRM and Salesforce Sales Cloud. See our Microsoft Dynamics 365 Customer Service vs. Oracle CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
