Micro Focus ZENworks Asset Management vs ServiceNow Discovery comparison

"It is a scalable product."

"The service management and operations management modules are valuable."

"It has been stable since deployment."

"We mostly use the solution's ITSM and ITOM capabilities in most workflows."

"The best thing about Discovery is maintaining all the CIs in one place. I can sort the data, export it to Excel for manipulation, and build reports like how many computers or servers we have and their capacity."

"The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding."

"ServiceNow Discovery works better than other products I've used."

"ServiceNow's Discovery feature is quite significant because it allows for service mapping and integrates with VIN management. It involves adding a business context to servers, routers, switches, and data centers. This means understanding not only what's installed on these systems and how they function together but also recognizing their significance in terms of business applications from the business's perspective and how they impact business processes and capabilities. So when we delve into these aspects and connect them to the essential components, it can help you engage in more meaningful discussions to enhance capacity management practices. In essence, it contributes to the overall IT portfolio, almost functioning as a business platform. This platform is accessible to users who leverage the data to initiate incidents, implement changes, and resolve problems. Consequently, consolidating all configuration items or assets into a unified platform makes sense, especially considering you already have Discovery in place. If the cost is reasonable, the other two components might not provide much value, except for their user-friendliness, which is often less important to leaders compared to the desired outcomes."

"I am impressed with the tool's incident problem change management."

"The product’s stability needs improvement."

"They can expand on the plugins for some of the other tools."

"In my opinion, it's quite slow compared to other tools, like Device42. Also, there are predefined fields in Device42 that are not available in ServiceNow. These are the basic things I think can be improved here."

"ServiceNow Discovery could improve the interface. The navigation bar could improve. It would be helpful to have a landing page to go to find all the elements in one place."

"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."

"Improvements could include implementing chatbots to simplify ticket creation."

"I feel that credential-less discovery could be improved."

"It creates quite a bit of duplication, so that needs to be fixed."

"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."

"The product has reasonable pricing."

"As per a general discussion I had with the stakeholders, I figured out that it is a costly tool. There is a need to make additional payments apart from the licensing fees for better support services from ServiceNow."

"Setting up and licensing for ServiceNow can be expensive, especially for enterprise service management."

"It is not recommended for smaller companies because of the price."

"ROI (Return on Investment) is good. ServiceNow don't disclose the price publicly. They'll assess your organization's needs and then come up with a price."

"The solution is not inexpensive so pricing is rated a three out of ten."

"It's on a yearly basis. We renew our contract for three years at a time."

"This is expensive, but it meets our needs."

"There is a need to make payments every quarter of a year towards the licensing costs of the solution. ServiceNow Discovery is an expensive tool."