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Cisco Meraki MX vs Zscaler Internet Access comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.8
Fortinet FortiGate offers cost-effective, robust security, reducing expenses, enhancing efficiency, easy implementation, quick ROI, and improved network management.
Sentiment score
5.8
Cisco Meraki MX saves time and costs with easy management, durable equipment, and reduced training, enhancing ROI significantly.
Sentiment score
5.7
Zscaler Internet Access drives cost savings by reducing on-premises needs, enhancing security, and cutting hardware and staffing costs.
Clients are now comfortable and not wasting productive hours on IT support.
Managing Director at a manufacturing company with 10,001+ employees
The automation part is giving us a cost benefit and speed; we can react faster.
BDM Fortinet & BDM Teamlead at Exclusive Networks
It's a very useful tool to mitigate and protect your enterprise.
Staff Infrastructure & Security Engineer at Mozn Systems
The managed service aspect of Zscaler Internet Access has allowed for reduced staffing costs, resulting in a saving of approximately 20-25% compared to prior expenses.
Principle Architect at a tech services company with 11-50 employees
 

Customer Service

Sentiment score
6.6
Fortinet FortiGate's customer service is generally praised for responsiveness, though some users experience delays in critical situations.
Sentiment score
8.2
Cisco Meraki MX is praised for its responsive, knowledgeable 24/7 support, receiving high ratings for expertise and problem-solving.
Sentiment score
6.5
Zscaler Internet Access customer service is responsive and knowledgeable, with high ratings but occasional scheduling and resource issues.
The quick resolution of issues with Fortinet FortiGate is due to the support of the company and the fact that the equipment is easy to work with.
IT Manager at a consultancy with 10,001+ employees
I would rate the technical support for Fortinet FortiGate a ten out of ten.
NAC Support at Rah Infotech Pvt Ltd
As a solution provider, when I encounter problems, I connect directly with Fortinet support, and they provide solutions within a very short time.
Manager, Information Technology Operation/Presales at TechMonarch
When we raise a ticket with Meraki MX, they instantly become available to support us for configurations or troubleshooting.
Managing Director at a manufacturing company with 10,001+ employees
Cisco's TAC support for Cisco Meraki MX is excellent because no other OEM provides support at this level.
Technical Presales at Vcom Teachnologies
Cisco is one of the best vendors in the market.
Presales System Engineer at a computer software company with 501-1,000 employees
The technical support for Zscaler Internet Access is rated around seven out of ten due to some response time issues and the engagement model.
Principle Architect at a tech services company with 11-50 employees
Zscaler Internet Access customer service is really very good.
Product Owner at a financial services firm with 501-1,000 employees
I find customer support to be quite adequate
Group IT Manager at a wholesaler/distributor with 10,001+ employees
 

Scalability Issues

Sentiment score
7.1
Fortinet FortiGate is scalable and popular for SMEs but requires careful design and may incur scaling costs and licensing constraints.
Sentiment score
6.8
Cisco Meraki MX is praised for ease of setup but may require hardware changes for large-scale enterprise networks.
Sentiment score
7.2
Zscaler Internet Access offers scalable cloud solutions for easy expansion, with some challenges in cost, bandwidth, and deployment complexity.
They scale up really well from smaller models like the FortiGate 40 and 50 to bigger sites with the FortiGate 100 for more throughput - up to enterprise datacenters.
IT Manager at Daltons Limited
The variation comes in terms of the interfaces and throughputs, but from a security perspective, you get the same benefit, irrespective of whether you have an entry-level unit or an enterprise.
Cewa Solutions Architect at a tech services company with 11-50 employees
We determine sizing based on multiple factors: number of users, available links, traffic types, server count, services in use, and whether services will be published.
General Surgery Specialist at Helwan University Cairo
When you have hundreds of thousands of people it is very difficult to scale in Meraki.
Managing Director at a manufacturing company with 10,001+ employees
We have Juniper solutions, and I would say the Juniper solutions can scale better, however, this solution is still very scalable.
CTO at a tech services company with 11-50 employees
The biggest one is for 120 users, but our company is a big one.
IT Manager at Alonso Alonsolaw
With the pricing structure that they currently have, it is only for big customers.
Product Owner at a financial services firm with 501-1,000 employees
I find Zscaler Internet Access to be highly scalable, which was one of the reasons for choosing it.
Group IT Manager at a wholesaler/distributor with 10,001+ employees
Zscaler Internet Access is scalable and has points of presence across the globe to ensure low latency and reliable connections.
Principle Architect at a tech services company with 11-50 employees
 

Stability Issues

Sentiment score
7.7
Fortinet FortiGate is praised for its stability, with effective long-term performance and improvements in newer firmware versions.
Sentiment score
8.3
Cisco Meraki MX is praised for stability and support, with minor issues often resolved and strong user satisfaction.
Sentiment score
7.4
Zscaler Internet Access is globally stable and secure, with minor regional latency issues, and straightforward deployment praised by users.
We're experiencing 99.999% availability consistently.
Manager, Information Technology at a consumer goods company with 11-50 employees
I would rate the stability of Fortinet FortiGate a ten out of ten.
NAC Support at Rah Infotech Pvt Ltd
Currently, we are experiencing a general outage of one of the main internet service providers of the Dominican Republic, and we have not been impacted in our operations because with SD-WAN, we have another internet service provider and we are working with the second WAN connection without any disruption.
CISO at a financial services firm with 1,001-5,000 employees
There have been no outages, no stability issues, and we have not found any vulnerabilities during security audits.
Technical Presales at Vcom Teachnologies
Zscaler Internet Access is stable and capable of building resilient architectures.
Principle Architect at a tech services company with 11-50 employees
Zscaler Internet Access is very stable, and I would rate its stability as nine out of ten.
Group IT Manager at a wholesaler/distributor with 10,001+ employees
 

Room For Improvement

Fortinet FortiGate needs enhanced UI, simplified licensing, improved performance, reporting, third-party integration, and expanded automation features.
Cisco Meraki MX needs enhancements in load balancing, integration, logging, interface, pricing, enterprise features, session handling, and support responsiveness.
Zscaler Internet Access needs improved integration, reporting, user interface, support, pricing, scalability, and feature enhancements for better overall performance.
These sessions should be around five to ten minutes long, allowing users and partners to quickly grasp the information without disrupting their daily tasks.
Managing Director at a manufacturing company with 10,001+ employees
The solution should be able to implement machine learning and analytics of all the logs for threat detection and protection.
Senior Systems Engineer at Caribbean Development Company
It would be better for customers to get immediate replacements even with a standard subscription.
Director at a tech services company with 11-50 employees
It should automatically remediate and find out the issue and then resolve it on its own without interrupting the work of the employees.
Managing Director at a manufacturing company with 10,001+ employees
Data is the only path, so optimization is essential.
Chief Commercial Officer at InnovAge Home Care
An improvement would be to use Cisco Meraki MX as a software solution as well, which might reduce the cost.
Technical Presales at Vcom Teachnologies
The response time and engagement model for technical support could be improved to handle complex outages more efficiently.
Principle Architect at a tech services company with 11-50 employees
In future updates, I would like to see some of the features bundled into the existing product set, perhaps more AI features and a refreshed interface.
Cyber Security Architect at a manufacturing company with 1,001-5,000 employees
Zscaler Internet Access has introduced AI control for tools such as ChatGPT, providing options to restrict to text-only input without file or image uploads through CASB restriction controls.
Assosiate Vice President at Novac Technology Solutions
 

Setup Cost

Enterprise buyers find Fortinet FortiGate costly initially, but cheaper overall, despite some high renewal and setup costs.
Cisco Meraki MX provides flexible licensing and is praised for ease of setup, management, and having a lifetime warranty.
Zscaler Internet Access pricing is high, with a per-user model, making it cost-effective yet potentially inaccessible for small businesses.
Last year, I renewed the support for three years, which can sometimes be expensive but depends on the security benefits and how it helps us.
Network & System Admin at Invoke Studios
It offers cost savings as it is generally cheaper than the competition.
IT Infrastructure Architect at Apotek 1
It is about 20% cheaper.
Network Security Engineer at TD SYNNEX
I get it for $25,000, a device that can connect up to 75-100 users, whereas in Meraki MX, it goes to 75,000-80,000 per access point.
Managing Director at a manufacturing company with 10,001+ employees
The price could be reduced by around 30% to make it more comfortable.
Technical Presales at Vcom Teachnologies
In terms of pricing, I would say it is not the cheapest, but it was comparable to the others.
CTO at a tech services company with 11-50 employees
Zscaler Internet Access is recognized as an expensive solution.
Group IT Manager at a wholesaler/distributor with 10,001+ employees
Zscaler Internet Access is less expensive than competitors like Palo Alto, offering a premium service justified by security enhancements and cost-effective scalability.
Principle Architect at a tech services company with 11-50 employees
Of course, it is an expensive product.
Product Owner at a financial services firm with 501-1,000 employees
 

Valuable Features

Fortinet FortiGate provides robust, flexible security solutions with key features like web filtering, SSL VPN, SD-WAN, and centralized management.
Cisco Meraki MX offers easy deployment, cloud management, advanced security, and scalability, making it ideal for diverse network environments.
Zscaler Internet Access enhances security with URL filtering, SSL inspection, threat protection, and seamless remote management, improving efficiency globally.
These features help reduce our downtime, manage the ISPs, and deploy SLAs for all the website traffic.
Head IT at Burraq Cyber Security Solutions
The most valuable feature of FortiGate is FortiView which provides proactive monitoring.
General Manager Group IT at DART GLOBAL LOGISTICS PTE. LTD.
We got a firewall and gave an SSL VPN to my client to connect to their servers, after which, such kind of activities involving ransomware attacks stopped.
Owner at Mindware Computer Solutions
Meraki MX is among those top solutions in their exceptional approach towards VPN-less, Zero Trust client access to office private networks.
Managing Director at a manufacturing company with 10,001+ employees
Advanced security is the second tier of Cisco Meraki MX. It brings you the main next-generation firewalling features such as URL filtering, advanced malware protection, and threat protection.
Presales System Engineer at a computer software company with 501-1,000 employees
We understand that Cisco solutions are very reliable, and we really like the simple management.
CTO at a tech services company with 11-50 employees
It prevents numerous web attacks through its AI/ML incorporated capability which identifies malware, threats, and viruses.
Assosiate Vice President at Novac Technology Solutions
Zscaler Internet Access has positively impacted my organization by reducing the dependency on on-premises hardware and improving security posture, enabling faster user onboarding, and providing better performance for remote users.
Senior Network Engineer at Anthology
The most valuable feature for me is the ability to see how my network and traffic looks with modules like analytics and insights.
Group IT Manager at a wholesaler/distributor with 10,001+ employees
 

Categories and Ranking

Fortinet FortiGate
Sponsored
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
580
Ranking in other categories
Secure Web Gateways (SWG) (2nd), Firewalls (1st), Intrusion Detection and Prevention Software (IDPS) (1st), Software Defined WAN (SD-WAN) Solutions (1st), WAN Edge (1st), ZTNA (1st), Unified Threat Management (UTM) (1st)
Cisco Meraki MX
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
68
Ranking in other categories
Firewalls (20th), Unified Threat Management (UTM) (6th)
Zscaler Internet Access
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
59
Ranking in other categories
Secure Web Gateways (SWG) (3rd), Internet Security (2nd)
 

Featured Reviews

Vasu Gala - PeerSpot reviewer
Manager, Information Technology Operation/Presales at TechMonarch
A stable solution with an intuitive interface and quick customer service
I have been working with Fortinet FortiGate, WatchGuard, Sophos, and SonicWall. I'm not as comfortable with SonicWall because of their UI and limitations. I prefer Fortinet above all other options. When it comes to configuration, I am confident in my ability to handle various tasks, including creating policies such as firewall rules, web policies, and application policies. Additionally, I can configure VPNs and implement load balancing, among other tasks. Overall, I feel much more comfortable working with Fortinet. Fortinet has made significant improvements by integrating AI with firewalls for threat analysis and prevention. In the past 2-3 years, they have launched FortiSASE and SIEM, and they also provide SOC services. Both Palo Alto and Fortinet FortiGate are excellent. While Fortinet FortiGate comes at higher prices, the functionality and support justify the cost. They promptly resolve firmware issues and inform all support providers about configuration changes.
MURALI NIDAMANURI - PeerSpot reviewer
Managing Director at a manufacturing company with 10,001+ employees
Experience improved network management with flexible and secure connections
I recommend that Meraki MX should improve to be a better solution for the next release by being more competent so that we can offer it as a primary solution among all other brands, although I don't have any specific feedback, while the competitors are also ahead of these solutions. Enhancing user experience is always required. Enhancing the seamless connectivity is crucial and user experience enhancement is needed daily, otherwise people find it outdated. New features should look and be dynamically connected, and users should not be bothered frequently when connectivity issues occur. It should automatically remediate and find out the issue and then resolve it on its own without interrupting the work of the employees.
Mohan Janarthanan - PeerSpot reviewer
Assosiate Vice President at Novac Technology Solutions
User access management and threat prevention are enhanced with user-friendly controls
The best features Zscaler Internet Access offers include application control, tenant segregation, and PoP center regions which have low availability zones. The internet access is very successful and bandwidth speed is excellent. It also has application-based control, URL-based control, and SSL inspection capabilities, which are very useful. Additionally, the in-depth CASB segregation is very beneficial to us. One unique feature I found helpful is the tenant level restrictions, which we use to only access our organization's tenant level mail IDs, drives, and specific tenant level access while restricting public access. Zscaler Internet Access has positively impacted our organization as we have noticed substantial outputs and income. It has improved our security environment control and endpoint protection. It prevents numerous web attacks through its AI/ML incorporated capability which identifies malware, threats, and viruses. It has a toggle button to enable features entirely at the tenant level for all users onboarded into Zscaler Internet Access, resulting in much better outcomes.
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Comms Service Provider
9%
Manufacturing Company
8%
Financial Services Firm
6%
Computer Software Company
14%
Manufacturing Company
8%
Comms Service Provider
7%
Construction Company
6%
Computer Software Company
13%
Manufacturing Company
11%
Financial Services Firm
10%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business357
Midsize Enterprise133
Large Enterprise188
By reviewers
Company SizeCount
Small Business42
Midsize Enterprise19
Large Enterprise16
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise9
Large Enterprise38
 

Questions from the Community

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Fortigate 60d vs. Meraki MX67 for a small company without a dedicated IT Department
We have Meraki Mx devices now, we are looking to replace them. But that is because the Meraki MX platform lacks SSL I...
Which is better - Meraki MX or Cisco ASA Firewall?
Cisco Adaptive Security Appliance (ASA) software is the operating software for the Cisco ASA suite. It supports netw...
What do you like most about Meraki MX?
I am happy with the technical support for the solution. I rate the technical support a ten out of ten.
Which is the better security solution - Cisco Umbrella or Zscaler?
Cisco Umbrella and Zscaler Internet Access are two broad-spectrum Internet security solutions that I have tried. Zs...
Which is better, Zscaler internet access or Netsckope CASB?
We researched Netskope but ultimately chose Zscaler. Netskope is a cloud access security broker that helps identify ...
What is your experience regarding pricing and costs for Zscaler Internet Access?
It is only for big companies currently and they only focus on that. That is one of the problems to get into the marke...
 

Also Known As

Fortinet FortiGate Next-Generation Firewall
MX64, MX64W, MX84, MX100, MX400, MX600
ZIA
 

Overview

 

Sample Customers

Amazon Web Services, Microsoft, IBM, Cisco, Dell, HP, Oracle, Verizon, AT&T, T-Mobile, Sprint, Vodafone, Orange, BT Group, Telstra, Deutsche Telekom, Comcast, Time Warner Cable, CenturyLink, NTT Communications, Tata Communications, SoftBank, China Mobile, Singtel, Telus, Rogers Communications, Bell Canada, Telkom Indonesia, Telkom South Africa, Telmex, Telia Company, Telkom Kenya
Hyatt, ONS
Ulster-Greene ARC, BanRegio, HDFC, Ralcorp Holdings Inc., British American Tobacco, Med America Billing Services Inc., Lanco Group, Aquafil, Telefonica, Swisscom, Brigade Group
Find out what your peers are saying about Cisco Meraki MX vs. Zscaler Internet Access and other solutions. Updated: July 2019.
880,490 professionals have used our research since 2012.