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Meraki MX vs Zscaler Internet Access comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.4
Meraki MX enhances ROI with simplified management, quick VPN setup, and long-term efficiency, despite high initial costs.
Sentiment score
7.5
Zscaler Internet Access offers cost and complexity reduction, improved security, and quick ROI, especially for SMBs, despite regional challenges.
The managed service aspect of Zscaler Internet Access has allowed for reduced staffing costs, resulting in a saving of approximately 20-25% compared to prior expenses.
 

Customer Service

Sentiment score
8.0
Meraki MX customer service is praised for efficiency, 24/7 availability, quick resolutions, and knowledgeable staff, with overall satisfaction.
Sentiment score
7.1
Zscaler Internet Access support is strong and responsive, though some users seek quicker resolutions and better online resources.
When we raise a ticket with Meraki MX, they instantly become available to support us for configurations or troubleshooting.
The technical support for Zscaler Internet Access is rated around seven out of ten due to some response time issues and the engagement model.
I find customer support to be quite adequate
 

Scalability Issues

Sentiment score
7.5
Meraki MX is scalable for SMBs, but major enterprises may require upgrades; it integrates well within Meraki products.
Sentiment score
7.9
Zscaler Internet Access is highly scalable, cloud-based, and supports large user volumes with positive feedback on integration and performance.
When you have hundreds of thousands of people it is very difficult to scale in Meraki.
We have Juniper solutions, and I would say the Juniper solutions can scale better, however, this solution is still very scalable.
Zscaler Internet Access is scalable and has points of presence across the globe to ensure low latency and reliable connections.
I find Zscaler Internet Access to be highly scalable, which was one of the reasons for choosing it.
 

Stability Issues

Sentiment score
8.4
Meraki MX is stable with minor issues, quickly resolved; redundancy features enhance reliability in configured environments.
Sentiment score
7.7
Zscaler Internet Access offers stable performance globally, though regions like China and South Africa occasionally face latency challenges.
Zscaler Internet Access is stable and capable of building resilient architectures.
Zscaler Internet Access is very stable, and I would rate its stability as nine out of ten.
 

Room For Improvement

Meraki MX needs better load balancing, integration, VPN capabilities, pricing, scalability, and advanced features for improved competitiveness.
Zscaler Internet Access needs better integration, user-friendly features, improved support, and competitive pricing to enhance user experience.
It should automatically remediate and find out the issue and then resolve it on its own without interrupting the work of the employees.
Data is the only path, so optimization is essential.
The response time and engagement model for technical support could be improved to handle complex outages more efficiently.
One feature I am missing is the ability to connect automatically to internal monitoring systems.
 

Setup Cost

Meraki MX offers cloud management value; despite high costs, ease of setup and low management justify competitive ownership expenses.
Zscaler Internet Access is seen as costly but premium compared to traditional solutions, offering unmatched services and global coverage.
I get it for $25,000, a device that can connect up to 75-100 users, whereas in Meraki MX, it goes to 75,000-80,000 per access point.
It is neither expensive nor cheap.
In terms of pricing, I would say it is not the cheapest, but it was comparable to the others.
Zscaler Internet Access is less expensive than competitors like Palo Alto, offering a premium service justified by security enhancements and cost-effective scalability.
Zscaler Internet Access is recognized as an expensive solution.
 

Valuable Features

Meraki MX offers cloud-based management with advanced security, AutoVPN, SD-WAN, and intuitive controls for seamless multi-location connectivity.
Zscaler Internet Access delivers comprehensive cloud-native security with threat protection, ease of use, and centralized management for remote users.
Meraki MX is among those top solutions in their exceptional approach towards VPN-less, Zero Trust client access to office private networks.
We understand that Cisco solutions are very reliable, and we really like the simple management.
Since cybersecurity is my main concern, this type of miscommunication relating to vulnerability blocking is crucial.
It also provides enhanced inspection capabilities, including SSL decryption, while maintaining compliance with organizational security policies.
The SSL inspection also offers added security, facilitating the exchange of critical data.
 

Categories and Ranking

Meraki MX
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
65
Ranking in other categories
Unified Threat Management (UTM) (3rd)
Zscaler Internet Access
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
53
Ranking in other categories
Secure Web Gateways (SWG) (2nd), Internet Security (2nd)
 

Mindshare comparison

Meraki MX and Zscaler Internet Access aren’t in the same category and serve different purposes. Meraki MX is designed for Unified Threat Management (UTM) and holds a mindshare of 12.9%, down 16.3% compared to last year.
Zscaler Internet Access, on the other hand, focuses on Secure Web Gateways (SWG), holds 14.8% mindshare, down 17.0% since last year.
Unified Threat Management (UTM)
Secure Web Gateways (SWG)
 

Featured Reviews

MURALI NIDAMANURI - PeerSpot reviewer
Experience improved network management with flexible and secure connections
I recommend that Meraki MX should improve to be a better solution for the next release by being more competent so that we can offer it as a primary solution among all other brands, although I don't have any specific feedback, while the competitors are also ahead of these solutions. Enhancing user experience is always required. Enhancing the seamless connectivity is crucial and user experience enhancement is needed daily, otherwise people find it outdated. New features should look and be dynamically connected, and users should not be bothered frequently when connectivity issues occur. It should automatically remediate and find out the issue and then resolve it on its own without interrupting the work of the employees.
AshwaniTyagi - PeerSpot reviewer
Offers good reliability and availability to users
Sometimes, cost is one component that customers complain about, especially if they compare it with some of its competitors. Zscaler's pricing seems to be a bit on the higher side. I think the pricing model is also something that the tool can probably look into to optimize or improve for the customer so that it can be a competitive tool commercially. The solution's technical support needs to be improved, especially by offering a better support structure for different geographical areas.
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Educational Organization
10%
Manufacturing Company
7%
Comms Service Provider
7%
Computer Software Company
16%
Manufacturing Company
11%
Financial Services Firm
10%
Educational Organization
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Fortigate 60d vs. Meraki MX67 for a small company without a dedicated IT Department
We have Meraki Mx devices now, we are looking to replace them. But that is because the Meraki MX platform lacks SSL Inspection, Granular Firewall rules (Block only, no allow setting), client vpn re...
Which is better - Meraki MX or Cisco ASA Firewall?
Cisco Adaptive Security Appliance (ASA) software is the operating software for the Cisco ASA suite. It supports network security and firewall options. We researched both Meraki and ASA. We liked t...
What do you like most about Meraki MX?
I am happy with the technical support for the solution. I rate the technical support a ten out of ten.
Which is the better security solution - Cisco Umbrella or Zscaler?
Cisco Umbrella and Zscaler Internet Access are two broad-spectrum Internet security solutions that I have tried. Zscaler Internet Access is a good option for carrying out multiple security functi...
Which is better, Zscaler internet access or Netsckope CASB?
We researched Netskope but ultimately chose Zscaler. Netskope is a cloud access security broker that helps identify and manage cloud applications, protecting your sensitive data from exfiltration....
 

Also Known As

MX64, MX64W, MX84, MX100, MX400, MX600
ZIA
 

Overview

 

Sample Customers

Hyatt, ONS
Ulster-Greene ARC, BanRegio, HDFC, Ralcorp Holdings Inc., British American Tobacco, Med America Billing Services Inc., Lanco Group, Aquafil, Telefonica, Swisscom, Brigade Group
Find out what your peers are saying about Meraki MX vs. Zscaler Internet Access and other solutions. Updated: July 2019.
860,825 professionals have used our research since 2012.