ManageEngine IT360 vs Samanage comparison

ManageEngine and SolarWinds are both solutions in the IT Asset Management category. ManageEngine is ranked #29, while SolarWinds is ranked #12 with an average rating of 8.0. ManageEngine holds a 1.0% mindshare in IAM, compared to SolarWinds’s 2.6% mindshare. Additionally, 100% of ManageEngine users are willing to recommend the solution, compared to 100% of SolarWinds users who would recommend it.

ManageEngine IT360

Read 5 ManageEngine IT360 reviews

1,302 Views
208 Comparison Views

100% willing to recommend

Samanage

Read 3 Samanage reviews

1,426 Views
599 Comparison Views

100% willing to recommend

ManageEngine IT360

Samanage

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

Samanage and ManageEngine IT360 are competing IT management solutions. Samanage is favored for cost-effectiveness, while ManageEngine IT360 is valued for comprehensive features.

Features: Samanage offers intuitive asset management, incident tracking, and user-friendly navigation. ManageEngine IT360 provides robust monitoring, advanced analytics, and deep customization options.

Ease of Deployment and Customer Service: Samanage has a simple cloud-based deployment and strong support. ManageEngine IT360 requires more complex deployment but offers extensive documentation and support to ease the process.

Pricing and ROI: Samanage features a lower initial cost, supporting high ROI through efficiency. ManageEngine IT360 requires more investment but justifies costs with powerful features, targeting larger enterprises.

To learn more, read our detailed ManageEngine IT360 vs. Samanage Report (Updated: March 2026).

Buyer's Guide

ManageEngine IT360 vs. Samanage

March 2026

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Helped 885,311 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ManageEngine IT360

Ranking in IT Asset Management

29th

Average Rating

8.4

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Network Monitoring Software (93rd), IT Infrastructure Monitoring (69th)

Samanage

Ranking in IT Asset Management

12th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Help Desk Software (16th), IT Service Management (ITSM) (17th), License Management (5th)

Mindshare comparison

As of March 2026, in the IT Asset Management category, the mindshare of ManageEngine IT360 is 1.0%, up from 0.3% compared to the previous year. The mindshare of Samanage is 2.6%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management Mindshare Distribution
Product	Mindshare (%)
Samanage	2.6%
ManageEngine IT360	1.0%
Other	96.4%

IT Asset Management

Featured Reviews

Ziyad Moghalis

It manager at PTC (Public Telecomuncation Corporation)

Good monitoring and alerting capability, and it is easy to deploy

This solution is good for configuration management. The monitoring capability is easy to use and it can be done without any training. ManageEngine is easy to deploy. It is easy to identify and collect information from all of the nodes on the network. The alerting capability is good and it will send out emails.

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Meechai C.

Consult at a manufacturing company with 10,001+ employees

Detects incidents quickly, improves our SLA performance and solves issues faster

We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate our workflows with the incident management, so we use it to manage our work better. We'd like to implement the service request feature. Right now, we just record everything as incidents. Some activities can take a long time, maybe one or two weeks. This makes it hard to maintain a good SLA, even if we work hard. So, response speed and workflow improvements.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Customer Service: Absolutely fantastic."

"The technical support is good."

"The product helps users stay on top of gaining insight into the active directory, permissions and security sets, and user group policy changes."

"All I know is that when it comes to managing the active directory, ManageEngine is something I consider to be the best."

"I would suggest you use this product as it's easy for administration, and is based on distributed model support."

"It is easy to identify and collect information from all of the nodes on the network."

"The primary use case of this solution is to manage and to protect the web servers, the mail server, and the website in my company."

"The monitoring capability is easy to use and it can be done without any training."

"The solution has a great filtering feature."

"I would recommend Samanage from the IT support perspective because it's a great ticketing system and the only downside is the site shutdowns and the messy nature of the UI and UX."

"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."

"Samanage has not only taken over asset and inventory management, but it also has the ability to function across departments, making it easy for end users to submit help desk tickets for IT, HR, and Finance."

Cons

"ManageEngine needs to fix the downtime scheduler for SNMP monitored devices. Alarms are still generated for the devices placed into scheduled maintenance."

"This is because of the lack of available technical knowledge in terms of competence and maximizing the power of the product."

"The ManageEngine features could improve to show graphs of the traffic and network utility."

"We would like to have support for integration with ServiceDesk."

"The product could use more intelligence, automation and general availability of product information."

"The GUI could be improved."

"The ManageEngine features could improve to show graphs of the traffic and network utility."

"We would like to have support for integration with ServiceDesk."

"There are definitely areas for improvement, but so far, so good."

"We've had some problems with the system shutting down about once a month. It sometimes takes five or 10 minutes to start working again but it can also take hours."

"The setting up process is not quite easy. It's quite difficult."

"The system shuts down about once a month which is frustrating."

Pricing and Cost Advice

Information not available

"It is expensive."

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Top Industries

By visitors reading reviews

Construction Company

22%

Computer Software Company

15%

Comms Service Provider

10%

Healthcare Company

Manufacturing Company

14%

Construction Company

14%

Comms Service Provider

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Samanage?

The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.

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What needs improvement with Samanage?

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What is your primary use case for Samanage?

I use it for incident recording based on your inventory.

See all answers

Comparisons

Netreo vs ManageEngine IT360

Compared 13% of the time

Alluvio AppResponse vs ManageEngine IT360

Compared 9% of the time

Kentik vs ManageEngine IT360

Compared 9% of the time

Zabbix vs ManageEngine IT360

Compared 7% of the time

eG Enterprise vs ManageEngine IT360

Compared 7% of the time

More ManageEngine IT360 Competitors

ServiceNow vs Samanage

Compared 16% of the time

Freshservice vs Samanage

Compared 15% of the time

Provance IT Asset Management Pack vs Samanage

Compared 5% of the time

Symantec Asset Management Suite vs Samanage

Compared 5% of the time

LiveAgent vs Samanage

Compared 5% of the time

More Samanage Competitors

Product Reports

Buyer's Guide

Network Monitoring Software

March 2026

Download ManageEngine IT360 product report

Buyer's Guide

Help Desk Software

March 2026

Download Samanage product report

Also Known As

IT360

No data available

Overview

With IT360 you will deliver services efficiently with maximum scalability. Service providers can now accurately manage the SLAs and release new services faster with features like Multi-tenancy, High Availability, Enterprise level systems and Datacenter monitoring, Remote site monitoring and Customer and site-specific dashboards.

ManageEngine

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

SolarWinds

Sample Customers

Khimji Ramdas, RME Global, Bank of Namibia, DORMA, PMSI, National Commodities Exchange, EMA, Redstone, First Source

SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator

Buyer's Guide

ManageEngine IT360 vs. Samanage

March 2026

Free Report: ManageEngine IT360 vs. Samanage

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We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.