ManageEngine IT360 vs Samanage comparison

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109 views|96 comparisons
100% willing to recommend
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260 views|173 comparisons
100% willing to recommend
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Executive Summary

We performed a comparison between ManageEngine IT360 and Samanage based on real PeerSpot user reviews.

Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed ManageEngine IT360 vs. Samanage Report (Updated: May 2024).
771,157 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The product helps users stay on top of gaining insight into the active directory, permissions and security sets, and user group policy changes.""The technical support is good.""It is easy to identify and collect information from all of the nodes on the network."

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"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.""The solution has a great filtering feature."

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Cons
"The product could use more intelligence, automation and general availability of product information.""The ManageEngine features could improve to show graphs of the traffic and network utility.""We would like to have support for integration with ServiceDesk."

More ManageEngine IT360 Cons →

"The setting up process is not quite easy. It's quite difficult.""The system shuts down about once a month which is frustrating."

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Pricing and Cost Advice
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Top Answer:The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.
Top Answer:We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate our… more »
Top Answer:I use it for incident recording based on your inventory.
Ranking
29th
out of 49 in IT Asset Management
Views
109
Comparisons
96
Reviews
0
Average Words per Review
0
Rating
N/A
16th
out of 49 in IT Asset Management
Views
260
Comparisons
173
Reviews
2
Average Words per Review
362
Rating
8.0
Comparisons
Also Known As
IT360
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ManageEngine
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Overview

With IT360 you will deliver services efficiently with maximum scalability. Service providers can now accurately manage the SLAs and release new services faster with features like Multi-tenancy, High Availability, Enterprise level systems and Datacenter monitoring, Remote site monitoring and Customer and site-specific dashboards.

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "
Sample Customers
Khimji Ramdas, RME Global, Bank of Namibia, DORMA, PMSI, National Commodities Exchange, EMA, Redstone, First Source
SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator
Top Industries
VISITORS READING REVIEWS
Computer Software Company23%
Real Estate/Law Firm10%
Government10%
Financial Services Firm8%
VISITORS READING REVIEWS
Construction Company14%
Financial Services Firm13%
Computer Software Company10%
Real Estate/Law Firm7%
Company Size
VISITORS READING REVIEWS
Small Business33%
Midsize Enterprise23%
Large Enterprise44%
VISITORS READING REVIEWS
Small Business29%
Midsize Enterprise10%
Large Enterprise60%
Buyer's Guide
ManageEngine IT360 vs. Samanage
May 2024
Find out what your peers are saying about ManageEngine IT360 vs. Samanage and other solutions. Updated: May 2024.
771,157 professionals have used our research since 2012.

ManageEngine IT360 is ranked 29th in IT Asset Management while Samanage is ranked 16th in IT Asset Management with 3 reviews. ManageEngine IT360 is rated 8.4, while Samanage is rated 7.6. The top reviewer of ManageEngine IT360 writes "Good monitoring and alerting capability, and it is easy to deploy". On the other hand, the top reviewer of Samanage writes "Detects incidents quickly, improves our SLA performance and solves issues faster". ManageEngine IT360 is most compared with StackPath Monitoring and eG Enterprise, whereas Samanage is most compared with ServiceNow, SolarWinds Service Desk and Freshservice. See our ManageEngine IT360 vs. Samanage report.

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We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.