No more typing reviews! Try our Samantha, our new voice AI agent.

ManageEngine Applications Manager vs Splunk ITSI (IT Service Intelligence) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ManageEngine Applications M...
Ranking in Application Performance Monitoring (APM) and Observability
43rd
Average Rating
7.6
Reviews Sentiment
7.1
Number of Reviews
18
Ranking in other categories
Cloud Monitoring Software (34th)
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
11th
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
63
Ranking in other categories
IT Alerting and Incident Management (3rd)
 

Mindshare comparison

As of March 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ManageEngine Applications Manager is 0.8%, up from 0.5% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Splunk ITSI (IT Service Intelligence)0.8%
ManageEngine Applications Manager0.8%
Other98.4%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

SN
Senior System Engineer at Qatar Petroleum
Managing application health has become simpler but new monitoring features still need faster delivery
I use application discovery and dependency mapping. It helps with managing application health What I like about ManageEngine Applications Manager is the ease of use and ease of deployment. I cannot remember anything specific for future updates of the product. The new features take a lot of time…
DS
Senior Consultant at a consultancy with 10,001+ employees
Service health has been monitored and visual insights support proactive telecom operations
The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"What I like most about ManageEngine Applications Manager is its price point, apart from its technicalities. The solution is cheaper than its competitors. ManageEngine Applications Manager has helpful documentation that makes setting it up straightforward."
"The features on the dashboard of ManageEngine Application Manager are much better than these other solutions, and I found that those solutions can be quite costly in comparison."
"ManageEngine Applications Manager's installation is pretty easy."
"The anomaly detection feature helps with maintaining the system's health. It is regarding our IT incident center."
"We have a very good and long relationship with ManageEngine support guys, and they provide very good support for us."
"The most valuable features are: Takes care of all IT monitoring in one console: Server, apps and business services."
"Price is the big issue here in Pakistan and they offer a very good price."
"Applications Manager helps businesses ensure their revenue-critical applications meet end user expectations."
"The solution's scalability is fine."
"The solution's most valuable feature is the aggregation of the metrics and the relative ease of getting them away from search."
"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."
"I particularly appreciate two features of Splunk ITSI: data forwarding and the marketplace."
"From my experience of working with Splunk ITSI (IT Service Intelligence) for two years, the most beneficial aspect for me is that it is AI-enabled, providing us with very good analytics."
"Having a structure on how to resolve incidents is the most valuable aspect."
"The health scores and glass tables are extremely valuable and useful."
"Whatever I have explored has been beneficial."
 

Cons

"The problem is that implementation requires a significant amount of mapping effort."
"I assess the impact of real-user monitoring of this product on my application's performance as not good. I am not satisfied with monitoring."
"The integration process with third party tools poses some challenges; enhancing the robustness of these integrations could greatly improve overall functionality and user experience."
"At the moment, we are not finding this solution to be very stable. We've had a lot of calls with the vendor to sort things out."
"The information provided by ManageEngine is not deep-dive like IBM and CA provide."
"It can’t be configured to store APM Insight data for more than one month."
"Lacks an SIEM solution which can be found in other products."
"Even with the top-notch dashboard, it could be made stronger with an additional plug-in for analytics."
"We had issues with support that took a long time to resolve."
"One thing ITSI could improve on is the maintenance windows. I have a huge case where I had to implement something related to the maintenance window. If you try to look up the issues in ITSI, you have to check the incidents individually, and putting hundreds of hosts in maintenance can be a hindrance."
"While Splunk has existing add-ons, they are unreliable and do not provide accurate results."
"One of the main downsides is the complexity of configuration and maintenance, especially when dealing with large-scale environments."
"It would be good if an interface was included in the next release."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance while maintaining appropriate segregation of duties."
"We'd like them to show more inputs on the dashboard."
"We also faced challenges relating to UI development — being able to get the UI the way we wanted it to look performance-wise. Some of the customization levels of the UI just weren't there."
 

Pricing and Cost Advice

"Its price is good."
"The solution is noted for its cost-effectiveness, a crucial consideration for potential users."
"Price-wise, it is a cheap tool...The solution's licensing model is subscription-based, in which yearly payments are to be made."
"It is a cost-effective solution."
"The solution's licensing costs are yearly."
"The annual licensing depends on the number of monitors you have connected. Once you get to two hundred monitors you can see the price reflect."
"The licensing costs for ManageEngine Applications Manager are around $1,200 per year. For additional monitors, you have to pay extra."
"The cost of this solution is not too bad, although it could be cheaper considering what you're getting for the price."
"Splunk ITSI is a premium application and comes with a premium price tag."
"Splunk pricing is high."
"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."
"Pricing was pretty good, and it is possible to just add on the features we want."
"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."
"Splunk ITSI is an expensive tool, and we need to purchase the utility license."
"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."
"It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."
report
Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.
885,376 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
9%
Financial Services Firm
9%
Construction Company
8%
Computer Software Company
8%
Financial Services Firm
16%
Manufacturing Company
10%
Computer Software Company
6%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise4
Large Enterprise10
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise10
Large Enterprise43
 

Questions from the Community

What is your experience regarding pricing and costs for ManageEngine Applications Manager?
I am satisfied with the licensing cost for ManageEngine Applications Manager.
What needs improvement with ManageEngine Applications Manager?
The new features take a lot of time to be implemented, and that could be improved about ManageEngine Applications Manager. If I were requesting a new feature that is not existing, making it availab...
What is your primary use case for ManageEngine Applications Manager?
I use application discovery and dependency mapping. It helps with managing application health.
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Regarding pricing, since Splunk ITSI (IT Service Intelligence) is a flavor of Splunk, there are no fixed prices as it depends on data volume. It is indeed a premium app within Splunk. The pricing r...
What needs improvement with Splunk ITSI (IT Service Intelligence)?
As per my analysis of Splunk ITSI (IT Service Intelligence), I do not see much room for improvement. My experience as a mid-level user suggests that deep knowledge is helpful to maximize the tool's...
 

Also Known As

Applications Manager
No data available
 

Overview

 

Sample Customers

Certis Europe, Financial Domain, SaaS Office Suite, On Demand TV, Parliament's IT Systems, Sastra Technologies, UniServity
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about ManageEngine Applications Manager vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: March 2026.
885,376 professionals have used our research since 2012.