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ManageEngine Applications Manager vs Splunk ITSI (IT Service Intelligence) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ManageEngine Applications M...
Ranking in Application Performance Monitoring (APM) and Observability
46th
Average Rating
7.6
Reviews Sentiment
7.1
Number of Reviews
18
Ranking in other categories
Cloud Monitoring Software (32nd)
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
9th
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
63
Ranking in other categories
IT Alerting and Incident Management (4th)
 

Mindshare comparison

As of July 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ManageEngine Applications Manager is 0.8%, up from 0.5% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Splunk ITSI (IT Service Intelligence)0.8%
ManageEngine Applications Manager0.8%
Other98.4%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

SN
Senior System Engineer at Qatar Petroleum
Managing application health has become simpler but new monitoring features still need faster delivery
I use application discovery and dependency mapping. It helps with managing application health What I like about ManageEngine Applications Manager is the ease of use and ease of deployment. I cannot remember anything specific for future updates of the product. The new features take a lot of time…
DS
Senior Consultant at a consultancy with 10,001+ employees
Service health has been monitored and visual insights support proactive telecom operations
The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Price is the big issue here in Pakistan and they offer a very good price."
"ManageEngine Applications Manager's installation is pretty easy."
"The feature that I have found most valuable in ManageEngine Applications Manager is its dashboard."
"I am impressed with the tool's reporting feature which is simple."
"Its price and the flexibility to deploy are the most valuable. Flexibility is very important, and you can scale from very basic to more complex. This solution is a part of a complete suite of management tools. So, it can be integrated with other solutions for monitoring networks, which is very important. You can expand it or interconnect it with many other tools, which is a powerful feature. We have a very good and long relationship with ManageEngine support guys. They provide very good support for us."
"ITSM is a valuable feature, it complies with the requirements in Pakistan."
"The most valuable feature is the ability to be able to monitor Kubernetes."
"ManageEngine Applications Manager maintains the historical data and it's easy for us to analyze the trends and patterns and fix them accordingly."
"Regarding ROI percentage, we estimate a 30 to 35 percent saving on resource costs and around 25 to 30 percent savings on inventory expenses, all credited to utilizing Splunk ITSI (IT Service Intelligence) effectively."
"It's scalable and expands well."
"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."
"Splunk ITSI can be easily integrated with the incident management platform. You can automate workflows and certain actions can be taken."
"The best features of Splunk ITSI (IT Service Intelligence) are specifically for dashboarding, with the best being KPI monitoring."
"The flexibility to develop and consolidate many solutions into one platform is great."
"Alerts and episodes are valuable to me."
"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."
 

Cons

"Lacks an SIEM solution which can be found in other products."
"At the moment, we are not finding this solution to be very stable. We've had a lot of calls with the vendor to sort things out."
"Technical support can be problematic. They usually support us from India, but because of compliance requirements, that is not an acceptable support solution in Pakistan."
"An area for improvement in ManageEngine Applications Manager is artificial intelligence. If AI is integrated into the solution, it'll be a piece of cake. Currently, it's all configured manually."
"I would say that the implementation of ManageEngine Applications Manager is too detailed. You need some training to effectually use it."
"They could probably rearrange the UI so that it would be easy for people who are new to the Application Manager to configure things."
"More modem support for SMS feature."
"The main issue with ManageEngine is that it only functions as a record-keeping system, it has never had an IT framework in place."
"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."
"The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head."
"We'd like them to show more inputs on the dashboard."
"When we check the service analyzer, and we have custom inputs, there are issues."
"The biggest improvement area is making it open to developers. Right now, it is very closed. It can only be downloaded by people who have a license to and not everyone. If it is open to everybody, more people will use it."
"It would be good if an interface was included in the next release."
"The dashboard function inside the individual episodes, not at the ITSI Notable Event Aggregation Policy level but actually at the correlation search layer, is an area where improvements are required."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
 

Pricing and Cost Advice

"ManageEngine Applications Manager has reasonable pricing. It's more affordable than other solutions in the market. My company has an instance-based license for ManageEngine Applications Manager. You can purchase a yearly subscription or a perpetual license. The standard license covers most features, but you can still have some paid add-ons."
"The solution is noted for its cost-effectiveness, a crucial consideration for potential users."
"The licensing costs for ManageEngine Applications Manager are around $1,200 per year. For additional monitors, you have to pay extra."
"The annual licensing depends on the number of monitors you have connected. Once you get to two hundred monitors you can see the price reflect."
"The solution's licensing costs are yearly."
"Price-wise, it is a cheap tool...The solution's licensing model is subscription-based, in which yearly payments are to be made."
"Its price is good."
"The cost of this solution is not too bad, although it could be cheaper considering what you're getting for the price."
"It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."
"It would have been good if the product cost was much lower."
"Pricing was pretty good, and it is possible to just add on the features we want."
"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."
"Splunk ITSI is expensive."
"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"
"Splunk pricing is high."
"Pricing has some room for improvement."
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Top Industries

By visitors reading reviews
Construction Company
12%
Manufacturing Company
8%
Outsourcing Company
8%
Financial Services Firm
8%
Financial Services Firm
16%
Manufacturing Company
11%
Outsourcing Company
7%
Construction Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise4
Large Enterprise10
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise8
Large Enterprise45
 

Questions from the Community

What is your experience regarding pricing and costs for ManageEngine Applications Manager?
I am satisfied with the licensing cost for ManageEngine Applications Manager.
What needs improvement with ManageEngine Applications Manager?
The new features take a lot of time to be implemented, and that could be improved about ManageEngine Applications Manager. If I were requesting a new feature that is not existing, making it availab...
What is your primary use case for ManageEngine Applications Manager?
I use application discovery and dependency mapping. It helps with managing application health.
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
From a pricing perspective, it is not that bad because we get it from a distributor and do not purchase it directly from Splunk. We get it from a distributor who gives the pricing to a partner and ...
What needs improvement with Splunk ITSI (IT Service Intelligence)?
In terms of improvements for Splunk ITSI (IT Service Intelligence), I would suggest adding more out-of-the-box plugins and adapters, especially as there is a high demand for observability and dashb...
What is your primary use case for Splunk ITSI (IT Service Intelligence)?
I use Splunk ITSI (IT Service Intelligence) as a manager of the managers, a tool sitting on top of all the other observability tools. It gets the alerts feed from all the sources such as Splunk Ent...
 

Also Known As

Applications Manager
No data available
 

Overview

 

Sample Customers

Certis Europe, Financial Domain, SaaS Office Suite, On Demand TV, Parliament's IT Systems, Sastra Technologies, UniServity
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about ManageEngine Applications Manager vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: June 2026.
902,988 professionals have used our research since 2012.