LiveAction LiveNX and ServiceNow IT Operations Management are complementary products within network performance and IT operations management. ServiceNow IT Operations Management appears to have the upper hand due to its comprehensive features.
Features: LiveAction LiveNX provides in-depth network monitoring capabilities, real-time analytics, and detailed insights into network performance. ServiceNow IT Operations Management offers a broad IT operation suite, integrated workflow automation, and incident management for an all-in-one solution.
Room for Improvement: LiveAction LiveNX could enhance its customization options, expand its analytics scope, and add more integration capabilities. ServiceNow IT Operations Management could improve its setup efficiency, reduce its complexity in configuration, and better align with specific customer needs.
Ease of Deployment and Customer Service: LiveAction LiveNX features an efficient deployment process with straightforward setup and strong customer support for quick issue resolution. ServiceNow IT Operations Management offers a configurable deployment framework with extensive customization, supported by comprehensive customer service.
Pricing and ROI: LiveAction LiveNX offers a more attractive initial setup cost with focused tools and lower operational costs, leading to a quicker ROI. ServiceNow IT Operations Management requires higher upfront costs but potentially delivers a greater ROI over time due to extensive functionalities supporting broader organizational processes.
| Product | Market Share (%) |
|---|---|
| ServiceNow IT Operations Management | 2.1% |
| LiveAction LiveNX | 0.4% |
| Other | 97.5% |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Large Enterprise | 9 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 5 |
| Large Enterprise | 25 |
LiveAction develops IT visibility solutions designed to simplify network management. Initially developed to aid the US Department of Defense in the operation of its networks, LiveNX (Network Experience) features an innovative visual display, real-time big data analytics and deep control of routers and switches for unparalleled network administration. LiveNX accelerates troubleshooting with its QoS control, application-aware, and WAN functionality developed through engineering partnerships with Cisco Systems.
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
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