No more typing reviews! Try our Samantha, our new voice AI agent.

Kore.ai vs Wiz comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Kore.ai
Ranking in AI Security
7th
Average Rating
7.8
Number of Reviews
16
Ranking in other categories
AI Agent Builders (7th), AI Customer Experience Personalization (8th), AI Customer Support (2nd), AI IT Support (7th)
Wiz
Ranking in AI Security
4th
Average Rating
8.8
Reviews Sentiment
7.0
Number of Reviews
51
Ranking in other categories
Vulnerability Management (1st), Container Security (1st), Cloud Workload Protection Platforms (CWPP) (2nd), Cloud Security Posture Management (CSPM) (1st), Cloud-Native Application Protection Platforms (CNAPP) (1st), Data Security Posture Management (DSPM) (1st), Compliance Management (2nd), Cloud Detection and Response (CDR) (1st)
 

Mindshare comparison

As of August 2026, in the AI Security category, the mindshare of Kore.ai is 0.5%. The mindshare of Wiz is 1.8%, down from 35.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AI Security Mindshare Distribution
ProductMindshare (%)
Wiz1.8%
Kore.ai0.5%
Other97.7%
AI Security
 

Featured Reviews

Judin Augustin - PeerSpot reviewer
Associate Data Scientist at Guide House
Automation has reduced large call centers and provides real-time outbound support for patients
Kore.ai is a low-code platform, and you do not necessarily have to be an expert in artificial intelligence or generative AI to use this platform. However, if you have that experience, it will be a valuable add-on. The main advantage is that it has almost every kind of plugin available to use, whether for live agents or if you want to use it as a call center. You have real-time capabilities and the most useful plugins available, with almost every kind of model available with configurations. We can configure the ML models and train them. The platform is very user-friendly with explanatory features and a great UI. One significant feature is the live testing platform with Kore.ai. When you are creating a workflow, you have an interactive, real-time testing platform that reflects every change you make. This makes it easy to debug errors or add new features. Additionally, Kore.ai has many different tools and platforms that cater to different needs, whether for a call center, normal workflow, or machine learning workflow, which is really useful. Because of Kore.ai, it was much easier than creating something manually. A low-code platform always helps, and when that platform has this much capability, it provides far more value than manual development. It was particularly helpful for our team that we could create a POC and get that project into production. Kore.ai helped our team build a generative AI outbound calling chatbot, and it truly helped our customers. If you have a hospital with a thousand employees in a call center, you might consider outsourcing. However, with Kore.ai's outbound calling capabilities, you can eliminate the outsourcing part. You do not need a thousand call center employees. You can accomplish this through automation with just one or two employees if people need to switch to agents. This represented a significant cost reduction.
Peter Whelan - PeerSpot reviewer
CISO at a computer software company with 1,001-5,000 employees
Improved our security posture thanks to comprehensive visibility
I have contacted Wiz technical support frequently. The support is excellent. We contact via an in-application portal. We can see the support cases we personally open, and also the cases that other people have opened from our company. I appreciate that feature. Generally, support gets back to us within a few days with a good answer. There was one fellow in particular who has been knocking it out of the park. He is a great support person to deal with. We are happy with the support experience. If I were to put Wiz support on a scale from one to ten, I would give them a ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Kore.ai has positively impacted my organization by simplifying the process of responding to emails and streamlining the workflow, saving me considerable time."
"Kore.ai is outstanding compared to other AI agent platforms such as Copilot Studio due to the centralized nature and integration of different apps within a single platform."
"Kore.ai has positively impacted my organization because we are implementors, and I would say that approximately 80% of our income comes from developed projects with Kore.ai."
"Kore.ai has positively impacted my organization by being a big money saver because before having our chatbot, the use case was that every time some of our customers needed help, they used to call a number."
"Kore.ai has positively impacted my organization, as it saved a lot of time in implementation and the proof of concept was very fast to implement and easy to develop."
"The positive impacts we have seen include expected reductions in average handle time, which is typically around 40 to 50 percent for any BFSI industry use case."
"Because of Kore.ai, it was much easier than creating something manually, and when that platform has this much capability, it provides far more value than manual development."
"Compared to other tools, Kore.ai provides a well-organized chatbot experience that others do not offer."
"Wiz distinguished itself immediately in the PoC, surfacing important issues that were entirely missed by both the products we were already using and other CNAPP's that we tested."
"Wiz has helped my organization by allowing us to analyze the critical issues and providing the best way to mitigate these issues with step-by-step guidance."
"A valuable feature is that Wiz helps in identifying vulnerabilities."
"Wiz saves time by validating a network misconfiguration by not only looking at the cloud asset configuration but also by testing if a port that is stated to be open is actually open."
"With Wiz, we get timely alerts for leaked data or any vulnerabilities already existing in our environment."
"What I appreciate most about Wiz is that the compliance and CSPM aspects of this cloud-native application protection offering are genuinely better than other products available in the market."
"Wiz has helped me consolidate some tools, as it is not just doing the job of the security tool alone, and we do not need to invest in multiple tools because all aspects such as infrastructure, application, vulnerabilities, and the regular security scoring patterns are in-built into Wiz along with the inventory manager."
"Wiz is one of the finest tools that I have used so far, and it gives visibility to all the services based resources, which other tools do not give."
 

Cons

"Kore.ai can be improved by enhancing their documentation, which is currently a bit disorganized."
"In my experience, Kore.ai is not stable."
"One thing I have learned is the unpredictability of LLMs and how buggy Kore.ai is as a software."
"I rated Kore.ai an 8 out of 10 because additional features could be added to it."
"Customer support is where Kore.ai has significant room for improvement. Post-implementation support is a particularly discouraging aspect for me."
"This is a regret for me."
"I rated Kore.ai eight out of ten because of the potential for these additional improvements."
"I would suggest incorporating pre-recorded videos in the tutorials and enhancing the documentation area to make it more user-friendly."
"From a technical perspective, Wiz is excellent, but the pricing is too expensive."
"Wiz is agentless, which is a plus, but the runtime and real-time detection could be limited, as it is not its strength."
"We wish there were a way, beyond providing visibility and automated remediation, to wait on a given remediation, due to a critical aspect, such as the cost associated with a particular upgrade... We would like to see preventive controls that can be applied through Wiz to protect against vulnerabilities that we're not going to be able to remediate immediately."
"Once you get a threat and fix it, to see that fix reflected in Wiz, you have to wait 24 hours. That is something I am not happy with."
"We have an integration with ServiceNow, but Wiz's ServiceNow integration is not the best."
"I choose eight out of ten because there is always room for improvement."
"The only thing that needs to be improved is the number of scans per day."
"FinOps is an area where Wiz needs enhancement."
 

Pricing and Cost Advice

Information not available
"The pricing is fair. Some of the more advanced features and functionalities and how the tiers are split can be somewhat confusing."
"The pricing is fair and comparable to their competitors. The cost seems to be going up, which is a concern. There are potential savings from consolidating tools, but we're uncertain how Wiz's pricing will change over time."
"Based on the features and capabilities, the product pricing seems reasonable."
"The cost of the other solutions is comparable to Wiz."
"Wiz is a moderately priced solution, where it is neither cheap nor costly."
"The pricing seems pretty simple. We don't have to do a lot of calculations to figure out what the components are. They do it by enabling specific features, either basics or advanced, which makes it easy to select."
"I wish the pricing was more transparent."
"If one is cheap and ten is expensive, I rate the tool's price as a five out of ten."
report
Use our free recommendation engine to learn which AI Security solutions are best for your needs.
909,725 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
12%
Construction Company
12%
Outsourcing Company
9%
Financial Services Firm
8%
Financial Services Firm
14%
Manufacturing Company
10%
Computer Software Company
10%
Healthcare Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise3
Large Enterprise14
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise10
Large Enterprise31
 

Questions from the Community

What is your experience regarding pricing and costs for Kore.ai?
The experience with pricing, setup cost, and licensing of Kore.ai is that the price is low, and the licensing is also not costly.
What needs improvement with Kore.ai?
I do not have much to add regarding how Kore.ai can be improved since it has been a long time since we last used it. There are other platforms that offer more features, but those come at a higher p...
What is your primary use case for Kore.ai?
In my past organization, I used Kore.ai for one of the projects over a period of approximately six to eight months. Our main use case for Kore.ai involved building a Gen AI plus conversational AI p...
What is your experience regarding pricing and costs for Wiz?
The pricing is a bit higher than the market rate, but the value it provides is more valuable than the pricing. Setup is very easy, and if you feel any difficulty while setting up anything, their su...
What needs improvement with Wiz?
I believe a little more documentation could help users follow step by step. That is the extent of the improvements needed. I feel there is a bit of noise in the initial setup and quality cleaning t...
What is your primary use case for Wiz?
I have been using Wiz for approximately three to four weeks, and I find that Wiz is an amazing cloud security platform that helps the organization identify, prioritize, and remediate security issue...
 

Comparisons

 

Overview

 

Sample Customers

Leading banks & Enterprise Companies
Wiz is the fastest growing software company ever - $100M ARR in 18 months: Wiz becomes the fastest-growing software company ever | Wiz Blog  Discover why companies, including Salesforce, Morgan Stanley, Fox, and Bridgewater choose Wiz as their cloud security partner. Read their success stories here: Customers | Wiz
Find out what your peers are saying about Kore.ai vs. Wiz and other solutions. Updated: June 2026.
909,725 professionals have used our research since 2012.