ManageEngine OpManager and Kentik are key competitors in the network monitoring and traffic analysis sector. ManageEngine OpManager appears to have an edge with its balanced pricing strategy and rapid ROI, while Kentik offers superior real-time traffic visibility fueled by its robust data exploration capabilities.
Features: ManageEngine OpManager provides robust alerting and monitoring with server and CPU alerts, NetFlow analytics, and risk assessment. Its deployment is straightforward, and it simplifies network monitoring and environmental management. Kentik focuses on flow data analysis and network traffic insights with advanced NetFlow visualization, emphasizing real-time visibility and traffic engineering with extensive data exploration options.
Room for Improvement: ManageEngine OpManager could improve its licensing model, reduce configuration complexity, and enhance speed. Users note a need for better backup tools, intuitive setup, and customized dashboards and reporting. Kentik could enhance API usability, cost analysis features, and create better actionable insights for anomaly detection. There is also room for growth in application performance integration.
Ease of Deployment and Customer Service: ManageEngine OpManager is typically deployed on-premises, offering easy use, though improvements in technical support clarity are needed. The customer support is reliable but requires better-trained support teams. Kentik is available on-premises and in the private cloud. It receives positive feedback on support clarity, yet room exists for clarity improvements in service processes and enhanced local service availability.
Pricing and ROI: ManageEngine OpManager is recognized for competitive pricing compared to SolarWinds and PRTG, although some view it as costly. Its tiered licensing offers an economical solution with swift ROI due to reduced administration. Kentik's pricing strategy aligns with device and flow analysis needs, potentially resulting in significant costs. The pricing is high but justified by its features, with possible educational discounts and budget negotiations.
In production environments, especially for service providers on IP networks and data centers, Kentik helps in reducing the time to identify and resolve issues.
They have monthly calls and discuss the product roadmap with us to determine what is needed.
I have mostly used forums for any support needed because the setup is straightforward and the documentation is quite good.
More support is needed, especially on weekends.
I would recommend a rating of ten out of ten for support.
Kentik's integration with Kubernetes makes scaling easier.
You can scale as many devices and tests as you want, but you should have a good number of credits in your accounts.
Scalability is needed more in automation and AI functionalities.
Based on stability, I would give Kentik a nine.
In production, however, dimensioning of the underlying platforms is something to be mindful of.
More work is required to integrate AI for troubleshooting, simplifying root cause analysis, and providing suggested solutions for network issues.
If identifying the interface was easier, it would take less time to configure.
There is a call for ManageEngine OpManager to scale better in automation and AI functionality.
Kentik’s pricing is competitive in the marketplace.
The pricing is good and aligns with the market target.
The most important feature is cybersecurity.
One of the most valuable features of Kentik, especially for service providers, is its ability to visualize all the BGP peering and the status of the BGP peering platform.
Kentik is easy to use and set up.
The automated reporting back, which includes identifying the top list and trends, as well as session monitoring from the end user to server through routers and firewalls, provides exact issue notifications for network problems.
The dashboard is unique and user-friendly.
Kentik's AIOps Network Traffic Intelligence platform unifies network operations, performance, security, and business intelligence.
With a purpose-built big data engine delivered as public or private SaaS, Kentik captures a high-resolution view of actual network traffic data and enriches it with critical application and business data, so every network event or analysis can be tied to revenue & costs, customer & user experience, performance & risk.
ManageEngine OpManager is a network, server, and virtualization monitoring software that helps SMEs, large enterprises and service providers manage their data centers and IT infrastructure efficiently and cost effectively. Automated workflows, intelligent alerting engines, configurable discovery rules, and extendable templates enable IT teams to setup a 24x7 monitoring system within hours of installation.
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