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Keap vs Oracle Fusion Service comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 19, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Keap
Ranking in CRM
112th
Average Rating
7.0
Reviews Sentiment
7.8
Number of Reviews
3
Ranking in other categories
No ranking in other categories
Oracle Fusion Service
Ranking in CRM
13th
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
35
Ranking in other categories
CRM Customer Engagement Centers (5th), Marketing Management (7th)
 

Mindshare comparison

As of March 2026, in the CRM category, the mindshare of Keap is 0.3%, up from 0.2% compared to the previous year. The mindshare of Oracle Fusion Service is 1.0%, down from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Mindshare Distribution
ProductMindshare (%)
Oracle Fusion Service1.0%
Keap0.3%
Other98.7%
CRM
 

Featured Reviews

it_user370497 - PeerSpot reviewer
Director of Operations at Armada Cloud
The marketing and sales automation aspects of Infusionsoft have proved very useful.
The marketing and sales automation aspects of Infusionsoft have proved very useful; now we're able to see exactly where our leads and conversions are coming from, and which campaigns are actually working We have a much better understanding of which campaigns are most effective and can adapt…
Dhivakar I - PeerSpot reviewer
Consultant at Deloitte
Have faced persistent configuration issues and performance delays that slow down large workflows
From a developer's perspective, it could be more open for programming language configurations. It is currently restricted to Groovy scripting. While UI and UX designs are open to JavaScript configurations, there are restrictions on certain functions that can be used. The solution could be enhanced to better serve customers when dealing with complex programs. The customer's websites face issues with loading properly, and response time gets longer when implementing larger workflows. This could be improved to achieve lower response times even with larger workflows involving multiple system integrations and complex architecture. The agent decay capabilities need improvement in future releases. Currently, there are some agent decay configurations available for developers to implement, but this area needs enhancement. Performance issues exist in the Sandbox area. The Sandbox is a trial area for configurations, but if work continues for a long time without publishing, it tends to get corrupted, requiring deletion and rework from the ground up. This has caused significant rework and effort multiple times. Technical support can be challenging to work with. When facing product-related issues or configuration problems, the support experience varies. Sometimes the technical support is knowledgeable and helpful, but often they redirect problems elsewhere and cause delays in resolution.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It can be used for recruiting, e-marketing, and information marketing, and is excellent if you already have a following or database and are looking to systemetize, integrate, and orchestrate communication to your clients."
"The marketing and sales automation aspects of Infusionsoft have proved very useful; now we're able to see exactly where our leads and conversions are coming from, and which campaigns are actually working."
"We are currently implementing this tool and have high hopes for how it will drive drive lead generation and management."
"With add-ins, customer portal, custom apps, and APIs, there isn't much you can't do."
"Oracle Fusion's scalability and flexibility are its most valuable features."
"There is also a focus on maintaining efficiency, and it is a significant time saver."
"Oracle Fusion Service offers good efficiency."
"Oracle offers a wide range of applications, each capable of delivering significant value to our business."
"We use it for incident management and FAQs."
"Basically, it is a suite built for providing services; the ability to connect to the customers is a highlight here by making use of all communication modes."
"I've seen positive impact from using Oracle Fusion Service, especially for HCM, where there's been a revolution from E-Business to Fusion; it's completely different."
 

Cons

"Would love to see the option to create required fields on the contact records."
"Fluent email campaign and shopping experience design. Even for the tech savvy, it takes a very logical mind to storyboard out the scenarios and to program it on the back-end."
"The CRM area isn't exactly robust, which isn't a problem for us as we pair Infusionsoft with vTiger to handle our CRM and sales/marketing automation needs."
"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."
"Customization of the client's branding establishment instead of the default Oracle brand signs (example: logo in the login Screen)"
"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation."
"Customization for customers could be improved. I'd like to see the ability to deploy custom code for customization."
"Their mobile application for this product could be made more attractive as it currently has little functionalities."
"Oracle Service Cloud could improve the integration for older platforms."
"When answer links are embedded within the ticket message threads, agents are taken to the customer portal; the development team should identify another option."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
 

Pricing and Cost Advice

Information not available
"There are no extra licenses, everything is included in the subscription, and the price is fixed."
"Oracle Fusion Service is more expensive than Workday."
"The tool is reasonably priced."
"This is definitely an expensive product compared to others on the market."
"Licensing fees are on the higher end and I rate them an eight out of ten."
"The product has average pricing."
"Oracle Fusion Service is a cheap and flexible solution."
"Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."
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Top Industries

By visitors reading reviews
No data available
Construction Company
16%
Manufacturing Company
9%
Financial Services Firm
9%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise6
Large Enterprise22
 

Questions from the Community

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What needs improvement with Oracle Service Cloud?
Oracle Fusion Service has many challenges, as it's not easy in customization and for adding features; there's no access for the database directly. For example, we cannot create a database link. We ...
What is your primary use case for Oracle Service Cloud?
The typical use cases for Oracle Fusion Service involve many products and services such as HCM, Supply Chain, Finance, and Fixed Assets.
 

Also Known As

Infusionsoft
Oracle Service Cloud, Oracle RightNow
 

Overview

 

Sample Customers

Titin, Cleancorp Cleaning Service, LeftFoot Coaching Academy, Salon Success Strategies, Roeder Studios, Mint Social, Optibike, Select Photo-Graphics, Mosquito Squad of Greater DC, The Rocket Company, Blue Chip Athletic, Burleson Orthodontics, Presidential Pools, Blue Cow Creative Design & Production, Ptex Group
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
Find out what your peers are saying about Keap vs. Oracle Fusion Service and other solutions. Updated: March 2026.
885,311 professionals have used our research since 2012.