We performed a comparison between Kaseya VSA and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."Kesaya is highly configurable."
"The most valuable feature of Kaseya VSA is the ability to control laptops remotely."
"Kaseya VSA's best features are auditing and reporting."
"Patch management was very useful. Backdoor access to the clients was also very useful."
"As a small IT shop, the weird feature that the VSA has that I have not found anywhere else is they have these little colored dots that tell you the status of the machine. Is it offline and powered up? Is it actively being used? Is it idle? A lot of our clients ask us to do things for them, but, of course, they don't really want us to be underfoot. So we always look for, "Hey, there's an idle machine. We can work on that one now." And to say it makes it easy, we can do that at a glance. In any other tool we've looked at, you have to go several layers deep to see if the machine is in use, and you could spend your entire day just trying to find a machine that was idle, whereas, with Kaseya VSA, you can tell at a glance."
"The way Kaseya VSA treats application vulnerabilities is good. They have released some new features that have been a benefit, such as updates from the Microsoft repository directory."
"VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months.""
"The remote management is quite good. Also, the patch management and service desk are great features of the solution."
"The most valuable feature of Microsoft Remote Desktop Services is its security and simple configuration."
"It's almost an out of the box function once you have installed the other components."
"Things can be made easier if someone is not with us or at a long distance since we can connect easily with those people. So, it's easy for us to use such features."
"The solution is really fast."
"Microsoft Remote Desktop Services is stable and reliable."
"The performance meets our requirements and the stability is good."
"The tool shares computer resources perfectly."
"The solution offers good value for money."
"We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest criticism of the product prior to this most recent update."
"There is room for improvement in the remote control strengths."
"It's very difficult to update the third-party software on every device."
"I believe we should include a VSA license to provide complete endpoint management."
"Some configurations and abilities from the system are not of use. The solution should offer webinars or some sort of training offerings to help users learn what the system can do and how it can be done."
"The user interface is somewhat outdated."
"It never functioned as intended."
"The reporting feature in Kaseya VSA could improve by being more user-friendly. The reporting overview is too wordy or the representation can be better."
"I want to connect easily from an external network even when I'm not in my enterprise or company. It should be easy to connect or integrate Microsoft Teams, for example, with Microsoft Remote Desktop Services."
"The most valuable feature of Microsoft Remote Desktop Services is its security and simple configuration."
"The stability must be improved."
"We encounter challenges with portability, especially for users of iOS devices."
"In a future release, they could improve by providing more advanced technology and better buffering for if the connection is degraded or lost."
"It could offer better security for enterprises."
"Security in the connection between us and our clients' servers is something that can be improved."
"I would say it's expensive as there similar products available for free."
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Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 75 reviews. Kaseya VSA is rated 7.6, while Microsoft Remote Desktop Services is rated 8.0. The top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Datto Remote Monitoring and Management, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, VMware Workstation, Citrix Workspace and Parallels Access.
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