Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM).
By unlocking a locked situation, I mean we couldn't connect to a server in any other way, so we had to use RDP.
Microsoft Remote Desktop Services has helped us to be efficient; we are a team of five serving the entire region of Africa and the Middle East, and it has truly improved our overall efficiency as a team.
Microsoft Remote Desktop Services has saved us considerable time because we don't have to be on-site for support and have more accessibility to the machines.
I would evaluate them as most likely all good because they help me a lot, and they most likely solve my issue.
The customer service provides a fast response.
I would rate their support five out of ten because most of the time they are not able to resolve the issues.
I would rate the customer support of Microsoft Remote Desktop Services a 10.
Interacting with Amazon's customer support seems to route the request to the correct team almost immediately, resulting in quicker responses.
If I have any issues related to the installation or initial setup, they have been great and a helping hand.
The scalability of Microsoft Remote Desktop Services is 10 out of 10.
Microsoft Remote Desktop Services scales very well; I could scale it to however many users I would want.
The scalability of Microsoft Remote Desktop Services is high, as it is already providing me with the flexibility to access my system from anywhere.
I have never faced any issues related to its working or its availability.
I would like to see improved or enhanced scripting capabilities where I can create scripts based on automation by using AI.
I also understand that this tool is in an end-of-life state now, with Microsoft actively pushing people towards Azure Virtual Desktop or Windows 365.
On macOS, we sometimes experience keyboard connectivity issues.
Microsoft Remote Desktop Services can be improved by better integrating it within Teams or providing a Teams integration to connect to customer support teams or other systems' accesses using Remote Desktop internally, rather than as a separate individual tool.
It's always expensive for the customer.
These licenses are not cheap, as they add up in cost.
I understand it can get quite expensive and also complex to manage these different licenses.
I don't think there was any cost, as this was built into our experience with Windows and Azure.
Regarding the patching and software management, for me, it's the best path.
Kaseya VSA makes it easier for me to use, especially with the ability to control everything from the console.
The main benefits that Microsoft Remote Desktop Services provide to me include streamlining my working process, ensuring security, and offering flexibility to connect to virtual desktops and apps from multiple devices.
Using Microsoft Remote Desktop Services has helped my team save time and improve productivity because we had Microsoft servers that were impossible to connect from our MacBook Pro laptops, and once we started using RDP, we could connect and move forward to deliver the project.
The best features Microsoft Remote Desktop Services offers include providing me administrator access, certain inbuilt client tools, and the ability to remotely access enterprise applications, as well as helping me validate whether certificates exist or are missing, or near to expiry.
| Product | Mindshare (%) |
|---|---|
| Kaseya VSA | 13.8% |
| NinjaOne | 10.7% |
| Datto Remote Monitoring and Management | 9.7% |
| Other | 65.8% |
| Product | Mindshare (%) |
|---|---|
| Microsoft Remote Desktop Services | 7.1% |
| TeamViewer | 8.6% |
| Microsoft Intune | 7.1% |
| Other | 77.2% |
| Company Size | Count |
|---|---|
| Small Business | 26 |
| Midsize Enterprise | 4 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 45 |
| Midsize Enterprise | 16 |
| Large Enterprise | 36 |
Kaseya VSA offers comprehensive IT management, featuring remote and patch management alongside automation. Its efficient administration and security improvements make it a reliable choice for managed IT services.
Kaseya VSA is a robust platform used for remote management, patch and inventory management, monitoring, and automation, making it an ideal choice for managed service providers. Its integration with Kaseya BMS and flexible configuration enhance technical support tasks while robust security measures have been improved since past breaches. However, it requires improvements in security, patch management, mobile device management, and support for various platforms including Mac. Users face challenges with outdated interfaces and cumbersome reporting, needing better integration with technologies like Azure.
What are the most important features of Kaseya VSA?In industries like healthcare, finance, and retail, Kaseya VSA is implemented to manage complex IT environments, support network security compliance, and automate routine tasks. Managed service providers leverage its capabilities for client network support, ensuring secure, efficient IT operations.
Microsoft Remote Desktop Services provides secure, seamless access to remote applications with cross-platform compatibility and centralized management, enhancing productivity and resource sharing in Windows environments.
The robust security features of Microsoft Remote Desktop Services enable efficient data handling and user support across devices. With a focus on remote application access, scalability, and ease of use, this solution integrates effortlessly with Windows environments. It offers centralized management, facilitating smooth IT operations. However, there is potential for improving interface intuitiveness and setup simplicity. Addressing keyboard compatibility with macOS, network connectivity challenges, and security vulnerabilities could enhance the user experience. Optimization for performance on slower networks and clearer license management would further benefit users.
What are the key features of Microsoft Remote Desktop Services?In numerous industries, Microsoft Remote Desktop Services supports remote server management, virtual desktops, and application virtualization. Organizations use it for collaboration, secure data handling, and accessing critical resources across different locations. It aids in troubleshooting, ensuring secure connections to client applications and facilitating testing and support for multiple users in diverse environments.
We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
