KACE Systems Management Appliance and Qualys CyberSecurity Asset Management compete in the IT management and cybersecurity space. Qualys appears to have the upper hand in security and comprehensive asset visibility, while KACE is preferred for its operational efficiency and ease of management.
Features: KACE Systems Management Appliance offers integration flexibility with Bomgar for remote management, asset management and ticketing capabilities, and automation in endpoint management. Qualys CyberSecurity Asset Management provides real-time asset visibility, vulnerability detection and management, and features like external attack surface management and asset tagging for enhanced security oversight.
Room for Improvement: KACE Systems Management Appliance could improve scalability, simplify patch management, and improve system setup for larger deployments. Interface enhancements and feature integration could also aid usability. Qualys CyberSecurity Asset Management could enhance cost-effectiveness, increase scan frequency customization, and improve integration with non-ServiceNow solutions. UI streamlining and expanding integration capabilities with external tools are also needed.
Ease of Deployment and Customer Service: KACE Systems Management Appliance supports stable on-premises deployment and is backed by responsive technical support known for its expertise. Qualys CyberSecurity Asset Management offers versatile deployment options, including public and hybrid cloud environments, with extensive and fast customer support for maintaining security across infrastructures.
Pricing and ROI: KACE Systems Management Appliance provides competitive pricing, resulting in significant ROI through reduced labor and improved IT productivity, especially in larger deployments. In contrast, while Qualys CyberSecurity Asset Management is seen as costly, particularly with existing subscriptions, it is valued for its comprehensive security features that offer substantial protection, positioning it as a premium solution.
The return on investment is seen in the quick access to information, good inventory management, and efficient systems management.
Improvements to our security infrastructure contributed to overall business growth of approximately 150 percent over the past year.
By automating tasks, it significantly reduces the human resources required, leading to increased efficiency and productivity.
It has reduced the number of development and scripting hours along with maintenance hours.
I would rate the customer support for Quest KACE Systems Management Appliance (SMA) as a 10.
The customer service is very good, providing quick customer support in Spanish.
The support team was knowledgeable and offered a variety of quick resolution options.
Their SMEs have sufficient knowledge, and if they are not the right contact, they quickly redirect us to someone who can help resolve issues.
I would rate their customer support a ten out of ten.
The product is very scalable as it supports 10,000 thousand endpoints with just one appliance.
We have outgrown the size of one KACE appliance and are now running two.
We have about 300,000 assets installed with agents worldwide.
The scalability is excellent as we manage more than one hundred thousand assets, including over one hundred thousand endpoints, approximately 2,600 servers, and more than 1,200 network devices.
Qualys Cybersecurity Asset Management has proven to be a highly scalable solution for us over the past couple of years.
I would rate the stability of Qualys CSAM a ten out of ten.
They are constantly adding capabilities.
This platform demonstrates excellent stability with consistent 100 percent uptime and no glitches observed.
Currently, we have to go into each org to deploy applications when we need them all across the university.
The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface.
Qualys is currently not able to identify assets lacking DNS information.
Features enhancing the interaction with IT or security teams should be added, such as a ticketing feature that, if an issue arises in the CSAM module, enables direct ticket creation in systems like ServiceNow.
We would prefer more options, such as 'approved only for pilot' or 'approved for this line of business,' allowing for better granularity in categorizing software.
The pricing is in the middle range of the market, not too expensive but not the cheapest either.
My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hands down, it beat all of the others in simplicity and pricing.
A cost-effective solution.
A monthly subscription starting at approximately $72 per month, depending on the specific package and features included.
Though the solution is considered expensive, if bundled with other services such as VMDR or cloud agents, its value would significantly increase.
Scripting has saved us hundreds of hours over the years when patching these vulnerabilities compared to how we did it before.
The most valuable features include simplicity, which makes systems management easier and faster, especially for device management.
By correlating this with QDS scores, we can accurately assess the risk level of high or low QDS scores associated with each asset and monitor them accordingly.
The most valuable feature is the real-time visibility Qualys CyberSecurity Asset Management provides into all assets across our development and operational environments.
It also performs scans to identify any vulnerabilities, which helps to take proactive measures before those vulnerabilities are identified by any attacker.
KACE Systems Management Appliance offers integration capabilities, efficient image deployment, and comprehensive asset management. It supports centralized management across diverse devices and locations, simplifying IT processes and enhancing security.
KACE Systems Management Appliance provides single-pane visibility for endpoint management, mass software deployment, automated patch management, robust scripting, and detailed inventory tracking. It streamlines IT management and improves cyber-security compliance through remote software updates and centralized IT request handling. Despite struggles with scalability and the need for interface improvements, it enables efficient device imaging, script automation, and network management through detailed reporting. Organizations find it effective for software deployment, asset management, and endpoint monitoring, serving thousands of IoT devices and desktops.
What are the key features of KACE Systems Management Appliance?In healthcare, KACE Systems Management Appliance is used for maintaining device compliance and security standards. Educational institutions benefit from its capabilities to manage large numbers of endpoints across campuses. In finance, it aids in strict compliance requirements through automated patch management and detailed reporting. Retail sectors leverage its asset management features to streamline operations across numerous locations.
Qualys CyberSecurity Asset Management provides advanced real-time asset visibility, dynamic tagging, and External Attack Surface Management. It streamlines asset discovery and management using cloud agents and IP-based scanning, enhancing risk management and software lifecycle tracking.
Qualys CyberSecurity Asset Management offers a comprehensive solution for managing asset inventories and tracking software lifecycle states. It facilitates network visibility and supports zero-day vulnerability solutions, enhancing security posture through efficient monitoring. Users benefit from its cloud-based interface, which provides in-depth asset configurations and insights. Key features include automated vulnerability scanning and unauthorized software management, reducing manual efforts. The platform also emphasizes the importance of timely remediation and ongoing risk mitigation across multiple environments. Despite its strengths, users note the need for enhanced integration with additional CMDBs beyond ServiceNow, as well as cost efficiency improvements. Requests also include better report customization, more scan control, and a simplified UI.
What are the key features of Qualys CyberSecurity Asset Management?In industries like finance, healthcare, and manufacturing, Qualys CyberSecurity Asset Management enhances asset control by offering visibility into hardware and software configurations. It aids in maintaining security compliance and identifying unauthorized software, crucial for sectors with strict regulatory requirements.
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