Microsoft Identity Manager and JumpCloud compete in the identity management software category. JumpCloud seems to have the upper hand due to its flexibility across platforms and ease of deployment in cloud environments.
Features: Microsoft Identity Manager offers robust security features with Single Sign-On capability, integration within Microsoft ecosystems like Office 365 and Azure AD, and hybrid identity solutions. JumpCloud excels with its directory and device management capabilities, providing a unified credential system, extensive integration options, especially beneficial for cloud-centric operations, and support for a wide range of devices and operating systems.
Room for Improvement: Microsoft Identity Manager's complex architecture and reliance on Microsoft's ecosystem can limit third-party integration and User Entity and Behavioral Analysis capabilities. Users suggest enhancements in cloud integration and reducing dependence on SQL Server. JumpCloud could improve device compatibility, Office 365 synchronization features, and third-party integration. Enhanced conditional access policies and improvements in asset management and reporting are also recommended.
Ease of Deployment and Customer Service: Microsoft Identity Manager is noted for its strong presence in on-premises and hybrid environments but can be challenging to deploy due to infrastructure needs. Customer service is responsive, though complex issues may have long resolution times. JumpCloud offers straightforward management in cloud deployments. Its customer support is responsive, with some room for improvement across different customer tiers.
Pricing and ROI: Microsoft Identity Manager is often included in premium Azure AD licenses, making it cost-effective for organizations in the Microsoft ecosystem, but expensive as a standalone product. JumpCloud offers transparent and competitive pricing with tiered packages, accommodating various business needs. While higher tiers may seem pricey, its integration capabilities and user management flexibility enhance its value proposition.
first-level support lacks expertise
We do not contact their technical support directly because we have a service agreement already in place with them with some dedicated and some non-dedicated resources.
I have not needed to contact JumpCloud's technical support since the setup and usage are quite straightforward and well-documented.
It is important to get to the right engineer quickly, but the process sometimes involves multiple levels before reaching the best support.
I rate the technical support nine out of ten.
The technical support is of good quality
We have a lot of users using the solution, over 26,000, and for this large number, I can say it's really good.
With AWS SSO, it is ten out of ten.
In terms of scalability, Microsoft Identity Manager allows management of up to 400,000 objects with a standard configuration.
In terms of stability, I rate Omada Identity a nine out of ten.
I rate the stability of JumpCloud ten out of ten.
Not all conditions can be satisfied at all times, leading to some employee or user accounts experiencing deviations and syncing issues.
There is room for improvement in Omada Identity, primarily in customization for administrators; many custom tasks require contacting providers even for simple changes.
The biggest issue, which is the reason why we are transitioning from their product to SailPoint, is the overall user experience.
This would be helpful, especially for AWS users, by providing broader support for different cloud platforms and private cloud environments.
While the initial setup of Microsoft Identity Manager is not completely complex, migrating or upgrading to a new version can be complex and requires multiple backups to ensure it goes smoothly.
The current policy management features are limited, and custom, flexible policies would be ideal.
They are lower than some of their competitors.
the product itself is said to have a good price, although the support can be expensive.
AWS charges per user, which can be costly if I have more than ten users.
Microsoft's licenses are bundled, allowing access to multiple services, which is beneficial.
The pricing of Microsoft Identity Manager is expensive.
Regarding pricing, setup costs, and licensing of Microsoft Identity Manager, it has a couple of cloud connectors that can sync directly with the O365 admin center, which is good enough.
Omada Identity helps automate reviews of access requests and reroutes them to appropriate people, which is what it should do; it really assists in reducing the workload time.
Technically, the product does everything one would expect from an identity and access management platform.
The most impactful feature of JumpCloud is that it allows me to use one credential for all platforms or accounts, reducing the need to remember multiple credentials.
The features of Microsoft Identity Manager that have been most impactful in improving security and compliance include the granular policies, report, and the ability to gain end-to-end visibility for each user.
These features have been impactful in improving our security and compliance.
The best features of Microsoft Identity Manager are its 100% compatibility with Active Directory.
Product | Market Share (%) |
---|---|
Omada Identity | 3.1% |
Microsoft Identity Manager | 2.9% |
JumpCloud | 1.1% |
Other | 92.9% |
Company Size | Count |
---|---|
Small Business | 8 |
Midsize Enterprise | 3 |
Large Enterprise | 41 |
Company Size | Count |
---|---|
Small Business | 13 |
Midsize Enterprise | 2 |
Large Enterprise | 3 |
Company Size | Count |
---|---|
Small Business | 13 |
Midsize Enterprise | 3 |
Large Enterprise | 10 |
Omada Identity is an identity governance and administration (IGA) solution designed to help organizations manage and secure digital identities and access across their IT environments. It focuses on enhancing security, compliance, and efficiency by automating identity management processes.
Omada Identity offers a robust set of features that streamline identity lifecycle management, access governance, and compliance reporting. It integrates with a wide range of IT systems, applications, and data sources, providing a centralized platform for managing user identities and access rights. The solution enables organizations to enforce security policies, ensure regulatory compliance, and reduce the risk of unauthorized access.
What are the critical features of Omada Identity?
What benefits or ROI items should users look for in the reviews when evaluating Omada Identity?
Omada Identity is widely adopted across various industries, including healthcare, finance, and manufacturing. In healthcare, it helps protect patient data and comply with regulations like HIPAA. In finance, it ensures compliance with SOX and other financial regulations. In manufacturing, it secures access to sensitive production data and intellectual property.
Pricing and licensing for Omada Identity are typically based on the number of users and the specific features required. Customer support is available through various channels, including online resources, support tickets, and professional services for implementation and customization.
In summary, Omada Identity is a comprehensive IGA solution that enhances security, compliance, and efficiency in managing digital identities and access.
JumpCloud offers efficient device management, single sign-on, and integration capabilities. It integrates seamlessly with Microsoft 365 and Google Workspace, streamlining user management across diverse environments.
JumpCloud delivers device, user, and application management across platforms like Windows, Mac, Linux, and cloud services such as AWS and Azure. Acting as a cloud-based directory, it facilitates single sign-on and identity access management, making it an attractive replacement for Active Directory and LDAP directories. Its policy management and centralized directory simplify user and device administration, offering a user-friendly interface with flexible access control and remote management. Organizations can experience streamlined onboarding and offboarding processes, robust authentication, and scalability. Despite being powerful, room for improvement is noted in alert capabilities, comprehensive MDM for Windows, multi-tenant features, and API reliability.
What are the key features of JumpCloud?Companies across industries utilize JumpCloud for comprehensive management of devices and user identities. It is especially beneficial in technology-driven sectors where centralized directory services replace traditional Active Directory and LDAP models. Organizations employing platforms like AWS and Azure find it essential for maintaining efficient and secure access management.
Microsoft Identity Manager (MIM) builds on the identity and access management capabilities of Forefront Identity Manager. MIM helps you manage the users, credentials, policies, and access within your organization. Additionally, MIM adds a hybrid experience, privileged access management capabilities, and support for new platforms.
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