JumpCloud vs Microsoft Identity Manager comparison

JumpCloud and Microsoft are both solutions in the Identity Management (IM) category. JumpCloud is ranked #14 with an average rating of 8.4, while Microsoft is ranked #7 with an average rating of 7.8. Additionally, 100% of JumpCloud users are willing to recommend the solution, compared to 75% of Microsoft users who would recommend it.

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Executive SummaryUpdated on Mar 30, 2025

Microsoft Identity Manager and JumpCloud compete in the identity and access management category. JumpCloud seems to have the upper hand due to its cloud-native design and flexibility in deployment and pricing structures.

Features: Microsoft Identity Manager offers impressive integration with Azure AD, SharePoint, and Office 365, alongside security features like single sign-on and advanced authentication. It provides comprehensive identity management solutions for hybrid environments. JumpCloud shines with its cloud-based directory services, focusing on device and policy management, single sign-on, and integrating seamlessly with various applications, simplifying IT administration tasks.

Room for Improvement: Microsoft Identity Manager could enhance its connector offerings and reduce its reliance on complex on-premise infrastructure to lower costs. Improvements are needed in browser behavior integration, third-party support, and better support for legacy systems. JumpCloud can benefit from better multi-tenant features, improved device compatibility, especially for non-Microsoft devices, and enhancements in group synchronization and user interface.

Ease of Deployment and Customer Service: Microsoft Identity Manager supports diverse deployment options, from private and public to hybrid cloud setups, though on-premises is more common. However, its technical support varies in quality. JumpCloud is praised for its user-friendly, straightforward deployment as a public cloud solution, receiving generally favorable customer support feedback.

Pricing and ROI: Microsoft Identity Manager is cost-effective for existing Microsoft customers, often included with Azure AD premium subscriptions, offering good value. JumpCloud has flexible pricing with initially higher per-user costs but provides various plans that appeal to smaller businesses. Both solutions deliver ROI, but JumpCloud's pricing flexibility attracts a broader range of organizations.

To learn more, read our detailed JumpCloud vs. Microsoft Identity Manager Report (Updated: April 2025).

Buyer's Guide

JumpCloud vs. Microsoft Identity Manager

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

iboss

Featured Reviews

Matt Crockford

Head of Cybersecurity at SES Water

It's easy to roll out, and their understanding of our business made it seamless

One aspect we value about iboss is its simplicity. Their customer service is brilliant, and they are super responsive and knowledgeable. It's easy to roll out, and their understanding of our business made it seamless. We were impressed by the solution's mental health function, which can detect if someone needs help. It scans what users are browsing and flags warning signs so we can check to see if they are okay. We've had to use it a couple of times. The user interface is highly intuitive. Our IT team picked it up with minimal training. It's arranged so that it's easy to find where things are. Another advantage is the single pane of glass console, which gives you visibility into what's happening. We're not fully there yet because we haven't implemented zero trust, but we're excited about the possibilities from the demos we've seen. We launched a POC of iboss' ChatGPT Risk Protection feature two weeks ago. AI is a great tool, but you need to be careful what you put into it. My biggest fear is employees inputting sensitive corporate information or customer PII data into one of these chatbots. I was impressed by our trial of the feature. It's exactly what we wanted. Now, when a user goes to ChatGPT, there's a banner warning them not to share information, and we can block conversations containing customer data like bank details and email addresses. I don't want to stop people from using it, but we need visibility. We've only tried it on a test group of 15 people. You can configure it to look for specific keywords or integrate it with your DLP policy if you have that configured

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MuhammadAzhar Khan

Senior DevOps Engineer at Alibaba Group

Manage multiple cloud platforms seamlessly with unified credentials

The most impactful feature of JumpCloud is that it allows me to use one credential for all platforms or accounts, reducing the need to remember multiple credentials. This feature is highly beneficial for user management, particularly for clients with multiple cloud accounts. Additionally, JumpCloud simplifies the workflow when I work with different cloud platforms, such as AWS, Azure, and GCP, by integrating directory and credential management.

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MANUEL VALDIVIA

Senior Manager at a financial services firm with 1,001-5,000 employees

Priced in a low range but needs to improve the support services offered to users

If we don't use Microsoft Identity Manager for data masking, we can use some other tools, like IBM InfoSphere. The scope of Microsoft Identity Manager is limited to the identity part of our applications. Microsoft Identity Manager is an old technology, and Microsoft will discontinue it soon. Microsoft Identity Manager is very complex compared with other platforms. For example, I know Microsoft Azure is working on Azure Identity. In the future, Microsoft Identity Manager will migrate to Azure Identity because Azure Identity is a software asset and is less complex. The solution's technical support is bad, making it an area where improvements are required.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The iboss system is highly reliable. The false positive rates are small compared to some other systems we've experienced through other partner agencies who use competing solutions."

"iboss is pretty scalable. They provide good support. The case managers you work with to coordinate what you need are pretty good."

"The console is cloud-based, which is something I really appreciate."

"Because of iboss, I did not have to assign web filtering tasks to my techs on a daily basis."

"I would definitely recommend iboss for web filtering purposes to other organizations or individuals."

"iboss is among the few products providing inline filtering where no application is needed on the device."

"We were impressed by the solution's mental health function, which can detect if someone needs help. It scans what users are browsing and flags warning signs so we can check to see if they are okay. We've had to use it a couple of times."

"Content filtering is the most useful feature of iboss."

More iboss pros

"The most valuable feature of JumpCloud, it provides a convenient and streamlined solution for me to access and manage all of the features I require in one centralized location. This eliminates the need for me to worry about hiring individuals to manage these tasks, as well as eliminating concerns surrounding hardware, updates, and licenses. With JumpCloud, I am able to receive the services I need in a timely and efficient manner, which has significantly reduced my stress and alleviated a great deal of the issues I once faced. This is especially important as I am often bound by laws, regulations, contracts, and customer demands to keep up with various tasks. With JumpCloud, I am able to manage everything I need in one place, giving me visibility and control over aspects that I previously had to manage through multiple systems."

"The product enables device management."

"Ability to integrate all applications."

"The most valuable features of JumpCloud are flexibility, policy management for devices, and device patch management. For example, we can limit access to devices only in Chile or send a number of commands to the devices to manage them."

"The UI is intuitively easy to use. It is easy to set up a user. I have found the group management to be pretty simple. You can group users, then assign them to groups of systems, and that relationship allows us to ease the management burden."

"The most impactful feature of JumpCloud is that it allows me to use one credential for all platforms or accounts, reducing the need to remember multiple credentials."

"Scalability-wise, I rate the solution a ten out of ten."

"Azure Cloud services are on time and run well and if we use a JumpCloud, the benefits we receive are the ease of management and the solution is completely user-friendly. End users can do identity management easily."

More JumpCloud pros

"The features of Microsoft Identity Manager that have been most impactful in improving security and compliance include the granular policies, report, and the ability to gain end-to-end visibility for each user."

"I would recommend Microsoft Identity Manager to others anytime."

"The product’s simplicity and integration are valuable."

"The integration with other Microsoft ecosystems, such as Graph API, is really cool."

"MIM's most valuable feature is its connectivity with Exchange."

"The integration with other Microsoft ecosystems, such as Graph API, is really cool."

"The most valuable feature of the solution is the fact that I can use it to track who is sending which email, who is accessing which documents or which files, etc. These tools help me improve security within the enterprise environment."

"Its interface and the fact that it's integrated with everything in the Microsoft ecosystem are the most valuable features."

More Microsoft Identity Manager pros

Cons

"Iboss is growing so fast that it is often hard for them to keep up with the challenges."

"Fold that in with the risk intelligence they're getting from all of the different subscriptions they are a part of. Now, these security companies subscribe to things like emerging threats, databases, etc. You can fold all this intelligence to decide what's happening on an endpoint. I would love to see them start moving into that space. That would compete directly with Microsoft. Maybe that's why they haven't. Having that ability native within the solution would be great. The other area in which I would love to see improvement is more detailed descriptions of why they block websites."

"SSL decryption: We had issues with learners using apps instead of using web browsers. This type of encryption is tough for any appliance in a BYOD environment."

"Our biggest problem with their service was it did not recognize the device and filtering did not always work correctly."

"Our iboss subscription access should be more secure with an OTP or VPN etc. It is easy to gain access if, for example, hackers obtain my username and password."

"Our biggest problem with their service was it did not recognize the device and filtering did not always work correctly."

"The reporting feature needs improvement."

"The area I would like to see improvement in is the ability with in the reporter to navigate directly to the content the user is traversing. It is kind of there, but it's not perfect. Quite frequently, I receive links that lead me to pages with error messages."

More iboss cons

"JumpCloud could improve the compatibility with other devices and operating systems. For example, the solution only works well with Mac and some Linux devices. It does not work for mobile devices, such as Android."

"The querying for users in Jumpcloud could be improved, it is sometimes difficult to use. When you're trying to query a user and you spell out their name, you don't receive that person. Sometimes you receive a list of people with the same first name or last name. This could be better."

"They need more straightening of the SSO capabilities."

"A nice feature called patch management with different kinds of licensing is not included in JumpCloud."

"The product needs to create its own self-service feature which has been requested by all the admins in the community."

"Lacks the ability to have various VPN applications."

"I would like to see some support for printers, especially network printers, through the application."

"The capability to get alerts would be great when CPU or RAM is high on an endpoint, or when a disk is failing. It would be great to get an alert rather than having to go looking for it."

More JumpCloud cons

"I haven't explored it deeply enough to identify any areas for enhancement."

"The security could be slightly improved."

"The information that is available for the Active Directory portal is segregated here and there."

"Integration with third parties and enhanced policy management could be improved. The current policy management features are limited, and custom, flexible policies would be ideal."

"Some valuable features might go unused because they are not well-documented or connected clearly in user guides."

"The prices can always be improved, and the integration with the software from other vendors could use an improvement, especially if you are using something like Oracle for a database, SAP for ERP, or something like that."

"Microsoft Identity Manager has shown a strong focus on cloud solutions, but it could improve its support for legacy products and on-premise infrastructure. Legacy applications or solutions are often not fully supported, which can be a limitation for customers with existing on-premise setups. The emphasis on cloud-based solutions is beneficial for modernization as it is crucial to address customers' needs relying on legacy systems. Microsoft should address the gap in support for legacy products to ensure a more comprehensive and inclusive approach."

"Integration with third parties and enhanced policy management could be improved."

More Microsoft Identity Manager cons

Pricing and Cost Advice

"We have not priced the solution recently, but they were competitive with other vendors in the past."

"We had the cost of purchasing a new appliance along with the implementation and licensing costs. However, the following year, the cost of just licensing was similar to what was paid the previous year for a new appliance along with the implementation and licensing costs."

"It is expensive compared to one of its competitors."

"The overall pricing for iboss is very competitive and transparent."

"It is probably in line with other solutions, but I do not deal with the financial side."

"It is not expensive, and it is also not cheap. iboss is priced right in the sweet spot for the number of features it offers."

"The cost was around $5 per user per month."

"The solution is pretty expensive."

"The cost of the solution is approximately $12 per user. However, the cost depends on what modules you're using. They have an all-in-one package and they do have tiers. For example, the more users you have, the cheaper it ends up being in the end too. I know they've done some changes to the pricing model and I haven't been involved in a lot of the licensing lately. I don't know the exact cost at this time."

"The pricing is all on the JumpCloud website. It's not hidden, you don't have to go through a show me a quote type procedure. The pricing is straightforward to understand."

"The pricing model changed about 18 months ago. It used to be that you got 10 users free, and then you paid for any user above 10 users. Now, when you go above 10 users, you pay for every user. It has become a bit more expensive, but it's such a good product. When you take into account Microsoft licenses, if you were to run Active Directory, you'd need a server to put it on, or you would need a couple of servers, backup, etc. It's a no-brainer. JumpCloud is so much easier to manage from my perspective, regardless of the cost increase. It's just brilliant."

"We are using an enterprise license for JumpCloud. We have purchased a license for approximately $3,000 a year, but we are charged more than $135,000 annually."

"Licensing cost can be anywhere between $2 and $18 a month depending on what you want to do."

"JumpCloud's monthly license costs around $25 for the complete solution."

More JumpCloud pricing and cost advice

"It is an expensive tool."

"The tool's price is low for my company."

"The prices can always be improved. I'd rate it a 4 out of 10 in terms of pricing."

"My rating for the pricing of Microsoft Identity Manager is average, neither too expensive nor too cheap."

"Microsoft Identity Manager comes with the premium or community license. If the customer doesn't have a premium license, the reseller who sells the licenses of Microsoft to the enterprise can extend the license for the client."

"The solution is expensive."

"The solution is included in the Microsoft E3 license and premium subscriptions of Azure AD."

"When comparing the cost, Microsoft Identity Manager is the best solution because it is free if you have an Azure P2 license."

More Microsoft Identity Manager pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

11%

Manufacturing Company

Government

Computer Software Company

16%

Comms Service Provider

14%

Financial Services Firm

Manufacturing Company

Computer Software Company

12%

Government

11%

Financial Services Firm

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about iboss?

Content filtering is the most useful feature of iboss.

See all answers

What needs improvement with iboss?

Our biggest problem with their service was it did not recognize the device and filtering did not always work correctl...

See all answers

What is your primary use case for iboss?

We used it for student and faculty filtering on campus.

See all answers

What do you like most about JumpCloud?

The product enables device management.

See all answers

What is your experience regarding pricing and costs for JumpCloud?

AWS charges per user, which can be costly if I have more than ten users. Third-party platforms tend to be cheaper tha...

See all answers

What needs improvement with JumpCloud?

I would like AWS to integrate more cloud platforms with JumpCloud, such as Alibaba or Oracle. This would be helpful, ...

See all answers

What do you like most about Microsoft Identity Manager?

The product’s simplicity and integration are valuable.

See all answers

What is your experience regarding pricing and costs for Microsoft Identity Manager?

The pricing of Microsoft Identity Manager is expensive.

See all answers

What needs improvement with Microsoft Identity Manager?

Integration with third parties and enhanced policy management could be improved. The current policy management featur...

See all answers

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Product Reports

Buyer's Guide

iboss

April 2025

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Buyer's Guide

JumpCloud

April 2025

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Buyer's Guide

Microsoft Identity Manager

April 2025

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Also Known As

iBoss Cloud Platform

Resmo

MIM, Forefront Identity Manager, FIM, MS Identity Manager

Overview

iboss offers a comprehensive security platform designed for diverse use cases such as web filtering, data loss protection, corporate proxy services, and URL filtering.

iboss integrates advanced features to address dynamic security needs, leveraging its strength in SASE, ZTNA, AI initiatives, and cloud integration, while ensuring seamless operations for remote work. It excels in historical forensics, malware protection, and flexible cloud deployments. Users benefit from comprehensive traffic scanning, robust malware detection, and PaaS capabilities that reduce hardware management. An intuitive admin console ensures efficient management with content filtering and low false positives. SSL decryption enhances security, while DLP protects data in AI conversations. Deployment is rapid and scalable, allowing effortless integration with emerging technologies.

What features does iboss offer?

Granular Web Filtering: Provides precise control over web content access.
Traffic Scanning: Monitors data through multiple ports for security breaches.
Malware Detection: Ensures superior protection against malware threats.
PaaS Capabilities: Eliminates need for hardware management.
SSL Decryption: Enhances data protection by decrypting secure connections.
DLP Capabilities: Safeguards data during AI interactions.

What benefits and ROI should users consider?

Scalability: Adapts quickly to growing demands and emerging tech integration.
Rapid Deployment: Reduces time to implement security measures.
User-Friendly Admin Console: Facilitates efficient operations management.
Low False Positives: Increases accuracy of threat detection systems.

iboss finds significant application in sectors such as education, where web filtering for K-12 is crucial, and in corporate environments requiring robust proxy services and URL filtering for network security. Its adaptability is essential in scenarios demanding flexible, decentralized security frameworks, particularly for remote work setups.

iboss

JumpCloud enables organizations to manage devices, users, and applications across platforms like Windows, Mac, Linux, iOS, and Android. It offers centralized authentication, identity and access management, single sign-on, directory services, security policy enforcement, and cloud service integration.

Organizations leverage JumpCloud for its robust device management, policy management, and seamless integration with applications such as Microsoft 365 and Google Workspace. Its flexibility, stability, scalability, and ease of use make it a strong choice for managing business directories, executing scripts on-demand, synchronizing system access, and implementing mobile device management. Key features include remote access, Windows Out of Box Experience, strong authentication and authorization controls, centralized user and device management, efficient onboarding and offboarding processes, and extensive security and reporting features.

What are the most important features?

Device Management: Centralized control over devices across multiple platforms.
Single Sign-On: Simplified access to multiple applications with one set of credentials.
Policy Management: Enforcement of security policies across different systems and devices.
Application Integration: Integration with major applications like Microsoft 365 and Google Workspace.
Remote Access: Secure remote access capabilities for users.
Script Execution: Efficient execution of scripts and job scheduling across systems.
Comprehensive Reporting: Detailed security and activity reports to help monitor and manage access.

What benefits or ROI should be considered?

Flexibility: Adaptable to different business needs and environments.
Stability: Reliable performance with minimal downtime.
Scalability: Easily scales to accommodate growing user and device numbers.
Ease of Use: User-friendly interface supports efficient management tasks.
Enhanced Security: Strong controls and policy enforcement reduce security risks.
Streamlined Processes: Simplified onboarding and offboarding processes increase efficiency.

In specific industries, JumpCloud is utilized to manage a wide array of tasks such as automating administrative functions in healthcare, ensuring secure access to sensitive data in finance, and supporting remote work needs in technology sectors. Its ability to integrate with diverse platforms and provide centralized control makes it suitable for managing complex IT environments.

JumpCloud

Microsoft Identity Manager (MIM) builds on the identity and access management capabilities of Forefront Identity Manager. MIM helps you manage the users, credentials, policies, and access within your organization. Additionally, MIM adds a hybrid experience, privileged access management capabilities, and support for new platforms.

Microsoft

Sample Customers

More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 50 companies.

Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, Foursquare

Dow Chemical Company (Dow), Whole Foods Market

Buyer's Guide

JumpCloud vs. Microsoft Identity Manager

April 2025

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