JivoChat vs Zendesk Messaging comparison

JivoChat and Zendesk are both solutions in the Live Chat category. JivoChat is ranked #17, while Zendesk is ranked #6. JivoChat holds a 1.6% mindshare in LC, compared to Zendesk’s 7.6% mindshare. Additionally, 100% of Zendesk users are willing to recommend the solution.

JivoChat

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48 Comparison Views

Zendesk Messaging

Read 1 Zendesk Messaging review

216 Views
56 Comparison Views

100% willing to recommend

JivoChat

Zendesk Messaging

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between JivoChat and Zendesk Messaging based on real PeerSpot user reviews.

Find out what your peers are saying about Text, NICE, Comm100 and others in Live Chat.

To learn more, read our detailed Live Chat Report (Updated: October 2025).

Buyer's Guide

Live Chat

October 2025

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Helped 872,922 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

JivoChat

Ranking in Live Chat

17th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Zendesk Messaging

Ranking in Live Chat

6th

Average Rating

10.0

Number of Reviews

Ranking in other categories

Text Messaging (12th)

Mindshare comparison

As of November 2025, in the Live Chat category, the mindshare of JivoChat is 1.6%. The mindshare of Zendesk Messaging is 7.6%, up from 2.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Live Chat Market Share Distribution
Product	Market Share (%)
Zendesk Messaging	7.6%
JivoChat	1.6%
Other	90.8%

Live Chat

Featured Reviews

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ManishArora

Vice President at Bypass Network Services

Flexible, stable, and allows for faster delivery of support

We would like to have auto-templates for TT closure and TT updates. This will save time in writing the acknowledgment. Templates can be added and edited, thus saving the agent time when on the ticket. I believe that this will contribute to the agent's knowledge, once coming across new ways of customer writing templates.

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Comparisons

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Product Reports

Buyer's Guide

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Buyer's Guide

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Also Known As

JivoSite

Zendesk Talk

Overview

JivoChat is a fast, easy and stylish way to connect with your website vistors. Provide the info and help they need... and win their business.

JivoChat

Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.

Zendesk

Sample Customers

Bouncy Castle Network, Comindware, OnlineNaira

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Find out what your peers are saying about Text, NICE, Comm100 and others in Live Chat. Updated: October 2025.

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872,922 professionals have used our research since 2012.

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We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.