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Jira vs OpenText Software Delivery Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 28, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.1
Organizations report enhanced efficiency and quick ROI from Jira, despite some dissatisfaction with recent changes and plugin support.
Sentiment score
6.9
OpenText Software Delivery Management promises cost efficiency, reduced resource needs, and enhanced project management with automation and predictive analytics.
A return on investment has been seen with Jira, as a lot of time has been saved in arranging tasks, converting software features into epics, tasks, and milestones, making it easy to track progress and plan future roadmaps.
Senior Consultant at a consultancy with 10,001+ employees
It's always hard to measure ROI precisely, but overall, the development time usually pays off within a year through efficiency gains.
CEO at 2Help
The ability to generate audit evidence with a single click saves ten days of work for ten people, enabling them to focus on other tasks.
Senior Test Automation Specialist at APG
 

Customer Service

Sentiment score
6.7
Jira's customer service relies on documentation and forums, with varied satisfaction in email and technical support responsiveness.
Sentiment score
7.4
OpenText Software Delivery Management provides efficient support with active customer engagement, though some users desire faster communication improvements.
Jira's customer support is one of the best I have ever dealt with because they respond quickly.
CEO at 2Help
I did not face any issues with stability or upgrades.
Senior Director, Head of Information Systems Division at Israel Innovation Authority
Whenever there are issues, the internal Jira enterprise team is contacted directly.
Senior Consultant at a consultancy with 10,001+ employees
 

Scalability Issues

Sentiment score
7.2
Jira scales well from small teams to thousands, offering customization and integration with other tools, despite potential cost increases.
Sentiment score
7.3
OpenText Software Delivery Management is scalable and efficient, supporting large teams and numerous users with minimal performance issues.
Scalability for Jira is great, and it handles growth easily from 100 to thousands.
CEO at 2Help
We can expand the number of servers and resources as required.
Senior Test Automation Specialist at APG
 

Stability Issues

Sentiment score
7.6
Jira is largely stable, experiencing occasional performance issues, with users valuing recent reliability improvements despite costly enhancements.
Sentiment score
7.9
OpenText Software Delivery Management is praised for its stability, reliable functionality, supportive services, and high user satisfaction scores.
In my experience, Jira is stable, with around 99% uptime.
Senior Consultant at a consultancy with 10,001+ employees
 

Room For Improvement

Jira users face customization challenges, inadequate search and integration, performance issues, and seek improved interface, reporting, and training.
OpenText Software Delivery Management needs testing and integration enhancements, better usability, performance, and flexible features for improved functionality.
Focus more on improving API integration and automation tools, not just the design.
CEO at 2Help
One feature that could improve Jira is the integration of AI capabilities, such as organizing Jira tasks autonomously with minimum human intervention and executing aggregations and clustering of these tasks.
Senior Consultant at a consultancy with 10,001+ employees
To improve Jira, maybe some AI features could be added.
Senior Director, Head of Information Systems Division at Israel Innovation Authority
While it aims to be as flexible as possible for a large enterprise application, sometimes there are limitations that may not meet specific organizational needs.
Senior Test Automation Specialist at APG
 

Setup Cost

Jira's pricing can be costly for larger teams due to user count and plugin dependencies, prompting alternatives exploration.
OpenText Software Delivery Management is costly but offers comprehensive features and scalability, potentially offsetting its high initial price.
Even if only five people from your team use a financial plugin, you still pay for all 100 seats.
CEO at 2Help
OpenText ALM Octane is an expensive product.
Senior Test Automation Specialist at APG
 

Valuable Features

Jira is user-friendly with powerful integrations, customizable workflows, Agile support, and robust reporting for enhanced collaboration and productivity.
OpenText Software Delivery Management excels in Agile support, integrations, traceability, analytics, and adaptability for streamlined project management.
You can build your own workflows and make it work exactly the way your team needs and integrate it with almost every third-party software.
CEO at 2Help
For modern Agile practices, Jira is the most adapted tool in the industry.
Senior Consultant at a consultancy with 10,001+ employees
Its ability to generate audit evidence with a single click is a significant advantage, as it saves considerable time and money compared to manual processes.
Senior Test Automation Specialist at APG
 

Categories and Ranking

Jira
Ranking in Application Lifecycle Management (ALM) Suites
1st
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
277
Ranking in other categories
Application Requirements Management (2nd), Project Management Software (1st)
OpenText Software Delivery ...
Ranking in Application Lifecycle Management (ALM) Suites
10th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
41
Ranking in other categories
Enterprise Agile Planning Tools (9th)
 

Mindshare comparison

As of January 2026, in the Application Lifecycle Management (ALM) Suites category, the mindshare of Jira is 13.3%, down from 22.9% compared to the previous year. The mindshare of OpenText Software Delivery Management is 4.5%, down from 6.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Lifecycle Management (ALM) Suites Market Share Distribution
ProductMarket Share (%)
Jira13.3%
OpenText Software Delivery Management4.5%
Other82.2%
Application Lifecycle Management (ALM) Suites
 

Featured Reviews

Akhil Viswam - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Agile workflows have streamlined sprint planning and tracking for faster feature delivery
Jira has a very good interface and it is very easy to manage sprints, tasks, and epics. The main feature is the hierarchy, as features can be converted into epics and topics, allowing bigger tasks to be partitioned into smaller ones. The hierarchy feature in Jira helps the team significantly compared to other tools that have been used, such as Trello, which is mainly useful only for a waterfall model. For modern Agile practices, Jira is the most adapted tool in the industry. Another valuable feature is that Jira APIs have been used for data science projects to analyze tasks and get insights. This has also been very helpful in the project.
PE
Senior Test Automation Specialist at APG
Generating audit evidence effortlessly saves time and money
OpenText ALM Octane is a new product with full development ongoing, where new ideas are launched regularly. Its ability to generate audit evidence with a single click is a significant advantage, as it saves considerable time and money compared to manual processes. This efficiency is especially valuable for audits required by financial regulators.
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Answers from the Community

HV
Principal Solutions Architect at InfoStretch
Apr 19, 2023
Apr 19, 2023
ALM Octane integrates easily out of the box with Jira, additionally, once you DevSecOps users are onboard to Octane, they will realize Octane does more, so they can reduce their dependence on Jira. Several of my customers have come to this realization. Octane is an Enterprise solution, but Jira is not.
See 2 answers
EB
Director of Community at PeerSpot (formerly IT Central Station)
Nov 16, 2021
Hello @Vishwa-Reddy, @GeorgNauerz, @Agne Gecevice ​and @reviewer1154316, Can you please help @Harshal Vora ​with their question?
reviewer1933914 - PeerSpot reviewer
Business Consultant at MFGS, Inc.
Apr 19, 2023
ALM Octane integrates easily out of the box with Jira, additionally, once you DevSecOps users are onboard to Octane, they will realize Octane does more, so they can reduce their dependence on Jira. Several of my customers have come to this realization. Octane is an Enterprise solution, but Jira is not. 
 

Top Industries

By visitors reading reviews
Manufacturing Company
18%
Financial Services Firm
10%
Computer Software Company
9%
Government
8%
Financial Services Firm
22%
Manufacturing Company
12%
Computer Software Company
9%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business105
Midsize Enterprise56
Large Enterprise150
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise2
Large Enterprise32
 

Questions from the Community

Is Jira better or would you go with Micro Focus ALM Octane?
Hi Netanya, Basically , it all depends on the use cases for your environment and the business needs. Hope the below data may be relevant to you for identifying your needs and deciding on the approp...
Which is better - Jira or Microsoft Azure DevOps?
Jira is a great centralized tool for just about everything, from local team management to keeping track of products and work logs. It is easy to implement and navigate, and it is stable and scalabl...
What is your experience regarding pricing and costs for Jira?
Jira itself is fairly priced for the features it provides, but pricing is a bit higher than some alternatives, mostly because many plugins and add-ons are paid and licensed per user. So even if onl...
What is your experience regarding pricing and costs for Micro Focus ALM Octane?
OpenText ALM Octane is an expensive product. However, it offsets costs by saving time and money, thus creating a balance between expenses and benefits. Our organization with over 1500 users sees sa...
What needs improvement with Micro Focus ALM Octane?
There is room for improvement in OpenText ALM Octane's flexibility. While it aims to be as flexible as possible for a large enterprise application, sometimes there are limitations that may not meet...
What is your primary use case for Micro Focus ALM Octane?
We use OpenText ALM Octane as a Quality Hub within our development cycle. It meets our strict audit requirements, particularly those mandated by Dutch Bank for the financial sector.
 

Also Known As

Jira Software
Micro Focus ALM Octane, Micro Focus Octane
 

Overview

 

Sample Customers

Square, Nasa, eBay, Cisco, SalesForce, Adobe, BNP Paribas, BMW and LinkedIn, Pfizer, Citi.
Orange, Airbus, Haufe Group, Kellogg's, Claro, Bon Secours, World Wide Technology
Find out what your peers are saying about Jira vs. OpenText Software Delivery Management and other solutions. Updated: December 2025.
880,745 professionals have used our research since 2012.