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On the whole site, we are only three or four developers responsible for this reporting, and I see other tools and companies using much bigger teams to do similar work.
I have seen a return on investment from Jaspersoft, and relevant metrics include time saved and money saved.
For some reports, the creation of template design was taking eight hours, but using Jaspersoft, it can be done within two hours, which is very impactful.
I can tell you that we probably saved at least three employees full-time with the ticket management and the automation and the macros and the user follow-up being built in.
Time saved is definitely a benefit because it puts all of our tickets in one spot.
I feel that Zendesk helped us set up our platform for providing support way faster than other platforms due to its easy configuration.
Whenever we encounter confusion, we go through Jaspersoft documentation, and I think 99% of the time, we find the solution ourselves.
Customer support is quite good, and I have received very positive feedback on it.
they were able to connect with them very clearly
There appears to be a lack of connection between the bot and the agents, making it feel scripted rather than helpful.
The technical support provided by Zendesk has been very satisfactory.
Their support team from Zendesk is excellent, similar to what you have in Freshdesk.
We are generating reports based on JSON data, which helps filter out data from large data sets.
We have seen clients developing multiple reports, maybe even fifty or more reports using it.
Jaspersoft's scalability is very good, and I can introduce new features into it.
We have not hit a peak or a turn yet that Zendesk has not been able to go with us or been able to grow with us in the process, change or pivot that the company is making.
Zendesk can scale from very small companies to very large ones.
Zendesk's scalability is excellent.
I have not faced any stability issues with Jaspersoft.
However, it is easy to fix those issues.
Jaspersoft is stable in my experience as we have been using it for the past twelve years.
They are always informing us with a status update and an ETA, and the turnaround time is usually within the same day with no extended downtime that would cause a detriment to our company.
Zendesk is quite stable; we experience major outages only once or twice a year, making it very reliable.
The stability has been quite reliable.
The only area for improvement is that initial implementation takes considerable time and is somewhat complex.
If we can use some modern technology or AI tools to summarize the documentation and other resources, that would be useful for developers.
I suppose that even non-developers can build reports easily with Power BI and Tableau, but with Jaspersoft, while everyone can do ad-hoc reporting, only developers can work on complex reports.
Zendesk could actually support HTML on the tickets so we could format our text better than the current options such as size, bold, italic, or underscored, because the text processing is too simple.
Zendesk is missing an AI aspect that could help provide quick answers based on the knowledge housed within the platform.
Zendesk is amazing, and because they are always working on a new upgrade or a new integration, they are very forward-thinking from an engineering perspective.
The initial setup cost is high because the implementation is complex.
My experience with pricing, setup cost, and licensing for Jaspersoft indicates that the pricing feels on the higher side when compared to Power BI or Tableau.
It is not the cheapest solution nor the most expensive, but it provides value for money.
The experience with pricing, setup cost, and licensing for Zendesk was quite expensive.
Jaspersoft provides real-time data analytics and reporting features, which is also one of the best features, and it has impacted the organization very positively.
Jaspersoft has positively impacted my organization by making our manual work a lot easier, allowing us to automate our tasks and save a lot of time.
You can see the storyboards and metrics on a monthly basis, identify where we lack, what is causing the issues, how the revenues or sales can be improved, and how expenses can be reduced.
It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities.
Zendesk is way cheaper than other ITSM platforms such as ServiceNow, providing a good platform at a lower price so we could offer good support with a low budget for the license.
Being able to put response counters on certain tickets and have certain ones that are high priority and have a tighter SLA than lower priority items, being able to categorize them as a question versus an urgent request, and being able to bucket them as feature requests or product enhancements.
| Product | Mindshare (%) |
|---|---|
| Zendesk | 1.2% |
| Jaspersoft | 0.6% |
| Other | 98.2% |

| Company Size | Count |
|---|---|
| Small Business | 36 |
| Midsize Enterprise | 21 |
| Large Enterprise | 11 |
Jaspersoft is a versatile business intelligence platform offering reporting, analytics, and data integration capabilities. It empowers businesses to visualize and analyze data efficiently, enhancing decision-making processes and supporting various business requirements seamlessly.
Jaspersoft stands out for providing open-source BI solutions that enable users to create sophisticated reports, dashboards, and visualizations. Ideal for integrating analytical capabilities into web and mobile applications, it offers a range of tools that cater to developers and business professionals alike. From embedding analytics to handling large amounts of data, Jaspersoft delivers value through its adaptability and comprehensive offerings.
What are Jaspersoft’s standout features?Jaspersoft is implemented across diverse industries, including healthcare, finance, and retail, enhancing data-driven strategies. In healthcare, it aids in patient data management and reporting. In finance, it streamlines financial reporting and analytics. Retailers utilize Jaspersoft for sales tracking and customer insights, showcasing its versatility.
Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.
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