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Jaspersoft vs SAP Crystal Reports comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.8
Jaspersoft boosts efficiency, cutting report times, reducing costs, aiding automation, but ROI varies, leading some to migrate.
Sentiment score
5.7
SAP Crystal Reports greatly enhances ERP reporting and efficiency, offering ROI over 1000%, despite costly user training.
On the whole site, we are only three or four developers responsible for this reporting, and I see other tools and companies using much bigger teams to do similar work.
Sr. Software Engineer at Tech Mahindra Limited
I have seen a return on investment from Jaspersoft, and relevant metrics include time saved and money saved.
Solution Architect at a media company with 201-500 employees
For some reports, the creation of template design was taking eight hours, but using Jaspersoft, it can be done within two hours, which is very impactful.
Engineer Technology at Iris Software Technologies Private Limited
 

Customer Service

Sentiment score
5.5
Jaspersoft customer service is praised for responsiveness and effective documentation, though some note occasional lack of responsiveness.
Sentiment score
5.7
SAP Crystal Reports customer support is inconsistent, with mixed reviews, leading users to favor online resources and self-help solutions.
Whenever we encounter confusion, we go through Jaspersoft documentation, and I think 99% of the time, we find the solution ourselves.
Sr. Software Engineer at Tech Mahindra Limited
The customer support for Jaspersoft is basically non-existent.
Software Engineer at a manufacturing company with 10,001+ employees
Customer support is really good on the community side.
Sr. Project Delivery Lead | Sr. Technical Lead at a manufacturing company with 5,001-10,000 employees
I have not encountered any problems requiring assistance.
SAP Technical Manager at VS Furniture Middle East
 

Scalability Issues

Sentiment score
5.8
Jaspersoft is praised for scalability, efficiently handling large workloads, though some users face challenges depending on backend and data sources.
Sentiment score
7.6
SAP Crystal Reports supports scalability and is suitable for medium to large enterprises, with room for scalability improvements.
We are generating reports based on JSON data, which helps filter out data from large data sets.
Sr. Software Engineer at Tech Mahindra Limited
Scalability is where Jaspersoft definitely shines in.
Sr. Project Delivery Lead | Sr. Technical Lead at a manufacturing company with 5,001-10,000 employees
We have seen clients developing multiple reports, maybe even fifty or more reports using it.
Solution Architect at a media company with 201-500 employees
 

Stability Issues

Sentiment score
7.7
Jaspersoft is praised for stability, with minor issues occasionally, and some users note inadequate community support despite its overall reliability.
Sentiment score
7.1
SAP Crystal Reports is stable on Windows, with Unix challenges and improved performance on specialized servers post-2011.
I have not faced any stability issues with Jaspersoft.
Automation Engineer at a tech vendor with 10,001+ employees
However, it is easy to fix those issues.
Sr. Software Engineer at Tech Mahindra Limited
Jaspersoft is stable in my experience as we have been using it for the past twelve years.
Solution Architect at a media company with 201-500 employees
 

Room For Improvement

Jaspersoft needs modernizing with AI, better cloud integration, clearer documentation, and enhanced usability for non-developers and large data handling.
SAP Crystal Reports needs better visualization, modern tech integration, improved analytics, compatibility, and enhanced documentation and support.
The documentation gap is also there, so I would still recommend that the documentation can be much more emphasized, standardized, and have something specifically about the integration on the coding side, like how you should need to configure the things.
Sr. Project Delivery Lead | Sr. Technical Lead at a manufacturing company with 5,001-10,000 employees
The only area for improvement is that initial implementation takes considerable time and is somewhat complex.
Associate Technology Consultant at a tech vendor with 10,001+ employees
If we can use some modern technology or AI tools to summarize the documentation and other resources, that would be useful for developers.
Sr. Software Engineer at Tech Mahindra Limited
If it is closed due to any problem, it should be able to recover where I left off, similar to Excel, which should be a feature for SAP Crystal Reports.
SAP Technical Manager at VS Furniture Middle East
Enabling better practices and testing to enhance data accuracy and efficiency for company sectors.
Inhouse SAP Business One Sr. Consultant at a retailer with 501-1,000 employees
It would be beneficial to have easier integration with Azure, Microsoft Power Platform, and similar cloud technologies.
I'm at DTS Group
 

Setup Cost

Jaspersoft's pricing is high with complex setup, but the community edition offers similar features despite lacking AI integration.
SAP Crystal Reports pricing perceptions vary; some find it costly, but discounts and volume deals can reduce expenses.
The initial setup cost is high because the implementation is complex.
Associate Technology Consultant at a tech vendor with 10,001+ employees
My experience with pricing, setup cost, and licensing for Jaspersoft indicates that the pricing feels on the higher side when compared to Power BI or Tableau.
Solution Architect at a media company with 201-500 employees
licensing is not worth the money
Software Engineer at a manufacturing company with 10,001+ employees
 

Valuable Features

Jaspersoft provides dynamic, multi-format reporting, database integration, real-time analytics, and automated, customizable report design with enhanced visualization.
SAP Crystal Reports provides flexible data connectivity, custom design, and efficient reporting, enhancing decision-making and client communication.
Jaspersoft provides real-time data analytics and reporting features, which is also one of the best features, and it has impacted the organization very positively.
Associate Technology Consultant at a tech vendor with 10,001+ employees
Jaspersoft has positively impacted my organization by making our manual work a lot easier, allowing us to automate our tasks and save a lot of time.
Automation Engineer at a tech vendor with 10,001+ employees
You can see the storyboards and metrics on a monthly basis, identify where we lack, what is causing the issues, how the revenues or sales can be improved, and how expenses can be reduced.
Solution Architect at a media company with 201-500 employees
SAP Crystal Reports has had a very positive impact and benefits. It's a powerful tool to design any kind of report if you have knowledge of the database, and it can attach to both HANA and SQL databases.
SAP Technical Manager at VS Furniture Middle East
The efficiency gained by our organization from SAP Crystal Reports is measurable through multiple export formats such as PDF and Excel.
Inhouse SAP Business One Sr. Consultant at a retailer with 501-1,000 employees
The best features SAP Crystal Reports offers are powerful data connectivity, customized report design, interactive and visual reports, import, export, sharing options, and automation and scheduling.
I'm at DTS Group
 

Categories and Ranking

Jaspersoft
Ranking in Reporting
15th
Average Rating
7.2
Reviews Sentiment
5.6
Number of Reviews
9
Ranking in other categories
No ranking in other categories
SAP Crystal Reports
Ranking in Reporting
14th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
52
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2026, in the Reporting category, the mindshare of Jaspersoft is 0.7%, up from 0.2% compared to the previous year. The mindshare of SAP Crystal Reports is 2.3%, down from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Reporting Mindshare Distribution
ProductMindshare (%)
SAP Crystal Reports2.3%
Jaspersoft0.7%
Other97.0%
Reporting
 

Featured Reviews

Aditya Bhatt - PeerSpot reviewer
Sr. Project Delivery Lead | Sr. Technical Lead at a manufacturing company with 5,001-10,000 employees
Precision reports have improved embedded analytics, though setup and documentation still need work
Every platform has its own way of working and definitely there is always a room for improvement. Jaspersoft is the same. I find that there is a good space on the learning curve, which can be decreased with proper documentation because if someone is a seasoned developer or a seasoned professional, it is easy to have the knowledge and the kind of reports they want to bring with Jaspersoft, but if some new learners or newbies are there, then definitely there is a learning curve on this. Additionally, on the licensing side there is a commercial and the enterprise license. You need to see which one suits you better and should not overpay it unnecessarily if it is not needed. The documentation gap is also there, so I would still recommend that the documentation can be much more emphasized, standardized, and have something specifically about the integration on the coding side, like how you should need to configure the things. That is where the documentation can be enhanced. I would say maybe on the performance and support size because if you are running it on the server, sometime the UI might or the report may take some time to refresh data or get a delayed response, and that is where things can be improved. If someone is looking for a seamless experience, they can definitely go for Jaspersoft. But if they are looking for a quick building of the report with drag and drop facilities, then there are some other tools for the report generations, quite easily. They can opt for that instead. For Jaspersoft, scalability is where it definitely shines in. We were working on different multiple reports against a data set over thousands or hundreds of records. By using its JSON data integration, it was easier to get all the data ingestion on the server-side filtering, then the performance remains stable even under the heavy load. It is really good. As I mentioned, the licensing part is important with the enterprise and the community license. You need to see which one suits you better. Additionally, on the speed side, if you are running it on a server side, you need to see and balance the load accordingly so that the refresh rate should be high and should not have a delayed response. That is another point. One of the more core points would be the documentation gaps. The user interface that can be enhanced because currently Jaspersoft Studio feels like a bit using a tool from an early 2005 or 2010 version. With respect to the newer generation or the current era, the UI needs to be enhanced and the user experience should disrupt the other competitors in the market. That is where the improvement can be done.
Salman Mukhtar Baig - PeerSpot reviewer
SAP Technical Manager at VS Furniture Middle East
Unlock data insights with seamless integration and robust reporting features
I assess the impact of SAP Crystal Reports' dynamic parameters on the customization and flexibility of my reports as very good. Sometimes it creates a problem when it suddenly closes during work due to improper shutdowns, but most of the time it's beneficial since I can fetch the data in one report very efficiently, which is great for the company. The sub reports in SAP Crystal Reports help me enhance the depth and detail of my reports by allowing me to use multiple sets of records, especially when I have very large requirements, such as company dashboards that show what sales, purchases, productions, and HR are doing. Using sub reports as the main report is very beneficial because I can pull multiple department data into the main report. Over the years, SAP Crystal Reports has had a very positive impact and benefits. It's a powerful tool to design any kind of report if you have knowledge of the database, and it can attach to both HANA and SQL databases. I can also connect this data with Excel, which makes it a very powerful tool for me.
report
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Top Industries

By visitors reading reviews
Manufacturing Company
27%
Outsourcing Company
24%
Financial Services Firm
14%
Comms Service Provider
9%
Financial Services Firm
16%
Outsourcing Company
9%
Construction Company
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Midsize Enterprise1
Large Enterprise9
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise15
Large Enterprise22
 

Questions from the Community

What is your experience regarding pricing and costs for Jaspersoft?
Pricing again depends upon the needs and how you want to go for it. For example, one should definitely check before committing a full enterprise license and leverage Jaspersoft community edition. I...
What needs improvement with Jaspersoft?
Jaspersoft can be improved in several areas. I think this is a very interesting question with feedback for the product teams. Recently it was acquired by HCL, an Indian service-based company. I fee...
What is your primary use case for Jaspersoft?
My main use case for Jaspersoft is operational reporting. It's a fixed pixel-based, pixel-perfect reporting solution. For any tabular reporting and canned reports, it's a very good tool to implemen...
What needs improvement with SAP Crystal Reports?
SAP Crystal Reports could be improved with more modern user-friendly interfaces and better integration with cloud platforms and AI tools. It would be beneficial to have easier integration with Azur...
What is your primary use case for SAP Crystal Reports?
I have been using SAP Crystal Reports for six months. I am using SAP Crystal Reports to develop data-driven reports and use customer data printing. When I use SAP Crystal Reports for customer data ...
What is your experience regarding pricing and costs for SAP Crystal Reports?
I am aware that the pricing of SAP Crystal Reports gradually changes. When I bought it last time, I don't remember the exact price, and I need to check the current price on the portal. SAP Crystal ...
 

Overview

 

Sample Customers

Information Not Available
City of Buenos Aires, ASR Group, Citrix, EarlySense, Usha International Limited, Automotive Resources International (ARI), LivePerson, Coelba (Grupo Neoenergia), RZD Russian Railways, National Basketball Association - NBA, TALLY WEiJL, El Machetazo, Young Heroes, Mozzart, Mitsui Knowledge Industry (MKI) , Surgutneftegas Open Joint Stock Company, The VELUX Group, AOK Bundesverband, AL-KO KOBER GROUP
Find out what your peers are saying about Jaspersoft vs. SAP Crystal Reports and other solutions. Updated: June 2026.
902,988 professionals have used our research since 2012.