Siebel CRM vs iWorQ comparison


Comparison Buyer's Guide

Executive Summary

Categories and Ranking

Ranking in Local Government CRM
Average Rating
Number of Reviews
Ranking in other categories
No ranking in other categories
Siebel CRM
Ranking in Local Government CRM
Average Rating
Number of Reviews
Ranking in other categories
CRM (6th)

Featured Reviews

Shiraz Shah - PeerSpot reviewer
Jan 16, 2024
Comes with complaint management feature but improvement is needed in UI
We use the solution in sales and phone banking. We use its marketing module. It also helps us with analytics because we have the Customer 360 built into it The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice

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"Its licensing is yearly."
"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."
"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."
"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."
"The product is expensive."
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Top Industries

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Computer Software Company
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Manufacturing Company

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Questions from the Community

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What do you like most about Siebel Sales?
Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...
What is your experience regarding pricing and costs for Siebel Sales?
The product is expensive. It has an elite price because it is an enterprise application.
What needs improvement with Siebel Sales?
Oracle needs to improve its support. The major drawback I've observed with Siebel CRM is that Oracle hasn't taken appropriate steps to improve it since 2019. We noticed a steep downfall because Ora...


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Also Known As

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Siebel Sales

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Sample Customers

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Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB
Find out what your peers are saying about Microsoft, SAP, Oracle and others in Local Government CRM. Updated: July 2024.
792,031 professionals have used our research since 2012.