ITRS Geneos vs Sumo Logic Observability comparison

ITRS and Sumo Logic are both solutions in the Application Performance Monitoring (APM) and Observability category. ITRS is ranked #34 with an average rating of 5.0, while Sumo Logic is ranked #24 with an average rating of 8.0. ITRS holds a 1.1% mindshare in APM, compared to Sumo Logic’s 0.4% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 100% of Sumo Logic users who would recommend it.

ITRS Geneos

Read 57 ITRS Geneos reviews

3,901 Views
2,653 Comparison Views

96% willing to recommend

Sumo Logic Observability

Read 6 Sumo Logic Observability reviews

765 Views
597 Comparison Views

100% willing to recommend

ITRS Geneos

Sumo Logic Observability

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

ITRS Geneos and Sumo Logic Observability compete in the observability solutions category. Sumo Logic often has the upper hand due to its comprehensive features and advanced capabilities.

Features: ITRS Geneos offers efficient real-time monitoring, customization, and robust alerting mechanisms. Sumo Logic provides extensive analytics, machine learning integrations, and a more holistic view of the entire system.

Room for Improvement: ITRS Geneos needs better scalability, more intuitive configuration processes, and streamlined user interface. Sumo Logic requires improvements in log management, easier initial setup, and more flexible pricing options.

Ease of Deployment and Customer Service: ITRS Geneos has a straightforward deployment process but a steep learning curve, with well-rated customer service. Sumo Logic is praised for easier and faster deployment with excellent customer support.

Pricing and ROI: ITRS Geneos is cost-effective with solid ROI and reasonable setup costs. Sumo Logic, though pricier, delivers high ROI with its extensive capabilities and advanced features.

To learn more, read our detailed ITRS Geneos vs. Sumo Logic Observability Report (Updated: September 2025).

Buyer's Guide

ITRS Geneos vs. Sumo Logic Observability

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in Application Performance Monitoring (APM) and Observability

34th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (67th), IT Infrastructure Monitoring (46th)

Sumo Logic Observability

Ranking in Application Performance Monitoring (APM) and Observability

24th

Average Rating

7.8

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Cloud Monitoring Software (17th), AIOps (11th)

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ITRS Geneos is 1.1%, down from 1.3% compared to the previous year. The mindshare of Sumo Logic Observability is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
Sumo Logic Observability	0.4%
ITRS Geneos	1.1%
Other	98.5%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

Read full review

Shamshir Nangla

Site Reliability Engineer at LHV Bank

Getting up and running is easy, even for a newbie but management of searches definitely needs improvement

Operational effectiveness with regards to when there's an issue, when there's a reactive issue, people are able to, or as well as proactively, actually, because we use their PagerDuty integrations. We use queries in Sumo Logic to trigger alerts based on logging. That allows us to proactively identify issues as they're happening. With those same alerts, obviously, with that platform, you can use it to reactively start looking at troubleshooting issues as they're happening right then and there or incidents. So it's been very, very good for alerting and for troubleshooting issues. For predicting issues before they happen, it is not very good. They have a feature called anomaly detection, but I think it's quite premature compared to other stuff out there. So it's good for alerts and for troubleshooting operational effectiveness. When your operations are down or segregated, it's perfect because it will help you diagnose the issues.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This tool allows one to analyse, integrate and customize as per the systems and allows you to set your own rules."

"The flexibility of the product is most valuable. It is highly customizable. If you put your mind to it and think of something you could do, there's a good possibility you can get it integrated within the console, if it's not readily available. The simplicity or ease of customization has been valuable."

"One of the best aspects of Geneos is that it has a broad scope and can cover a lot of use cases. You can write your own scripts to monitor really specific things. And the rules that you can put in place can be quite complex for the alerts."

"Geneos automatically sends email notifications when any batch job fails, the database is down or the website is down. It is automatically monitoring everything and reduces manual effort."

"The great advantage of this tool is real-time monitoring."

"The Netprobe is so lightweight compared to the agents that most monitoring tools use. It's really superior to the competition. The agent that is used by almost every competitive tool takes a lot more system resources. It's slower and it requires a greater effort and more compromises in terms of security to install on the monitored servers. With Geneos, because it lives outside the code, it is far easier and far less taxing on the monitored systems."

"This solution has helped provide relief to existing Level 2 teams, allowing them to focus efforts on in-depth problem analysis."

"I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option."

More ITRS Geneos pros

"The product is easy to learn."

"Alerting and consistency are key. We have different tiers with log collectors, and continuous querying provides near-real-time updates. It's almost like instantly when something happens, like pending transactions or error fees. This helps reduce incident resolution time compared to waiting for thresholds on other platforms. We can continue logging in with them seamlessly and quickly get into action."

"The solution allows multiple groups to converge on a unified platform, allowing for different utilization by various teams."

"Sumo Logic Observability presents a range of valuable features, including well-crafted dashboards and a diverse selection of helpful apps. However, personally, I don't hold a favorable opinion of the solution. While I don't struggle with writing queries, my main difficulty lies in recruiting competent individuals and ensuring their proficiency in utilizing the solution. This often leads to additional challenges and complexities. From my perspective, when compared to Microsoft Sentinel or even Splunk, Sumo Logic Observability has a steeper learning curve. One contributing factor to this disparity is the solution's long existence in the market compared to Synlogic. Nevertheless, I acknowledge that there are capable and knowledgeable professionals employed at Sumo Logic Observability. The effectiveness of the solution largely depends on how it is integrated into your internal operations and environment. Its utility and benefits can vary significantly. It is worth noting that organizations like the NSA and, I believe, the CIA used it in the past, primarily for rapidly searching and analyzing large volumes of data. To leverage its capabilities effectively, you must determine how to tailor it to your specific needs."

"I have not seen any stability issues in the product."

"We use queries in Sumo Logic to trigger alerts based on logging. That allows us to proactively identify issues as they're happening."

Cons

"I would really like to see something from the Geneos side to set up automated reporting from ITRS. We have to send reporting to management every day. To do that we have to check the dashboard and then we have to report whether everything is fine or not. In the future, I want something, some reporting kind of feature in ITRS, where it can collect all the data and mention what is green, what is amber, what is red in a report."

"It needs to be easier to configure, especially with the JMX plugins."

"One thing that could be improved in terms of rapid scaling would be more ability to clone aspects of an implementation. It seems like there are opportunities in this area, where we have repetitive tasks to do when it comes to implementing things on new servers or on new gateways. It would be great if there was an easy way to clone something that had already been done."

"Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring."

"I would like better access to the data that is being collected."

"There is a part of the rules for monitoring alerts. I want to understand more about how to choose the samples and the requirements for the rules. That is the part that I want to understand better and get better training for."

"I would also like to see suggested guidelines to accomplish a monitoring task. The issue is that ITRS is so flexible that there is more than one way to complete a task, each with benefits and disadvantages."

"I would like to see ITRS integrate its setup editor with a SVN to check-in setup XML after major changes."

More ITRS Geneos cons

"SearchUI.exe is a bit clunky in the product, making it an area where the product needs improvements."

"Fine-grained data can be quite frustrating to work with and should be made easier."

"Implementing a more streamlined enrichment process, and conceptualizing the observability data collection as an ETL pipeline would be helpful."

"The speed of queries could be improved. When using more advanced functions, especially with large datasets like the 90-day log retention we had, queries could be slow, sometimes taking up to five minutes."

"Documentation could be better. While it's generally good, sometimes finding what you need requires extensive searching. It's not always clear where to look for specific things."

Pricing and Cost Advice

"I can say it's not that cheap because the licensing is a little bit costly"

"Given our spend and the amount of service we have in it, the pricing is quite reasonable."

"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."

"Pricing and licensing is based on the requirements."

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."

"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."

"You will get the best price if you get a single global deal."

More ITRS Geneos pricing and cost advice

"I started on the free tier to try it out, but because of our usage, we're now paying for it."

"Now, they’re not charging by ingests anymore. You should expect the price to be a bit of an unknown and to basically increase as the business increases."

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Top Industries

By visitors reading reviews

Financial Services Firm

72%

Computer Software Company

University

Construction Company

Computer Software Company

13%

Financial Services Firm

12%

Manufacturing Company

Transportation Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	12
Large Enterprise	39

No data available

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

What is your primary use case for ITRS Geneos?

ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...

See all answers

What do you like most about Sumo Logic Observability?

The product is easy to learn.

See all answers

What needs improvement with Sumo Logic Observability?

The speed of queries could be improved. When using more advanced functions, especially with large datasets like the 90-day log retention we had, queries could be slow, sometimes taking up to five m...

See all answers

What is your primary use case for Sumo Logic Observability?

We used it for log observability – log aggregation specifically.

See all answers

Comparisons

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Compared 23% of the time

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Compared 13% of the time

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Compared 13% of the time

Datadog vs ITRS Geneos

Compared 8% of the time

Splunk Enterprise Security vs ITRS Geneos

Compared 8% of the time

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Dynatrace vs Sumo Logic Observability

Compared 31% of the time

Amazon OpenSearch Service vs Sumo Logic Observability

Compared 28% of the time

Honeycomb Enterprise vs Sumo Logic Observability

Compared 15% of the time

Amazon CloudWatch vs Sumo Logic Observability

Compared 14% of the time

New Relic vs Sumo Logic Observability

Compared 13% of the time

More Sumo Logic Observability Competitors

Product Reports

Buyer's Guide

ITRS Geneos

October 2025

Download ITRS Geneos product report

Buyer's Guide

Sumo Logic Observability

September 2025

Download Sumo Logic Observability product report

Also Known As

Geneos

No data available

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Sumo Logic Observability offers advanced monitoring solutions with features like integrated dashboards and querying capabilities, though presents a learning curve compared to alternatives. Designed for efficient log aggregation and analysis, it provides near-real-time updates facilitating improved incident resolution.

Sumo Logic Observability stands out with its ability to unify teams through a single platform, offering features that include customizable dashboards and valuable apps. It provides powerful log tracing and centralized management, designed for organizations focused on log aggregation, analysis, and expanding SIEM capabilities. While it has a steeper learning curve compared to some competitors, it excels in tailored integrations that enhance log searches. Users find themselves able to monitor, automate, and centralize log repositories for effective debugging. Despite its strengths, improvements in data enrichment and documentation organization are needed as current query functions can be slow, impacting efficiency. Users have also mentioned needing pre-built dashboards and better tab management for enhanced functionality. Cost management remains a notable consideration for users evaluating Sumo Logic Observability.

What features make Sumo Logic Observability effective?

Well-Crafted Dashboards: Customizable options for monitoring.
Flexible Query Language: Allows detailed log searches.
Centralized Management: Enables teams to work on one platform.
Near-Real-Time Updates: Enhances timely incident resolution.
Custom Field Creation: Facilitates user-specific data requirements.

How does Sumo Logic Observability benefit organizations?

Unified Platform: Brings teams together for streamlined operations.
Enhanced Integrations: Improves log search accuracy.
Tailored for SIEM: Supports security needs with efficient log management.
Efficient Data Monitoring: Automates processes for ease of management.
Scalability: Handles large data volumes efficiently.

Sumo Logic Observability is implemented across industries predominantly for managing and analyzing extensive data sets, offering capabilities critical for SIEM activities and security examinations. By facilitating quick data visualization and transaction tracking, organizations in sectors such as finance, healthcare, and technology benefit from its robust framework to support infrastructure logging and large-scale data management, contributing to effective monitoring and system operations.

Sumo Logic

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Information Not Available

Buyer's Guide

ITRS Geneos vs. Sumo Logic Observability

September 2025

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