ITRS Geneos vs Sumo Logic Observability comparison

ITRS and Sumo Logic are both solutions in the Application Performance Monitoring (APM) and Observability category. ITRS is ranked #35 with an average rating of 6.5, while Sumo Logic is ranked #21 with an average rating of 8.0. ITRS holds a 1.3% mindshare in APM, compared to Sumo Logic’s 0.2% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 100% of Sumo Logic users who would recommend it.

ITRS Geneos

Read 57 ITRS Geneos reviews

3,333 Views
1,596 Comparison Views

96% willing to recommend

Sumo Logic Observability

Read 6 Sumo Logic Observability reviews

441 Views
226 Comparison Views

100% willing to recommend

ITRS Geneos

Sumo Logic Observability

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

ITRS Geneos and Sumo Logic Observability compete in the observability solutions category. Sumo Logic often has the upper hand due to its comprehensive features and advanced capabilities.

Features: ITRS Geneos offers efficient real-time monitoring, customization, and robust alerting mechanisms. Sumo Logic provides extensive analytics, machine learning integrations, and a more holistic view of the entire system.

Room for Improvement: ITRS Geneos needs better scalability, more intuitive configuration processes, and streamlined user interface. Sumo Logic requires improvements in log management, easier initial setup, and more flexible pricing options.

Ease of Deployment and Customer Service: ITRS Geneos has a straightforward deployment process but a steep learning curve, with well-rated customer service. Sumo Logic is praised for easier and faster deployment with excellent customer support.

Pricing and ROI: ITRS Geneos is cost-effective with solid ROI and reasonable setup costs. Sumo Logic, though pricier, delivers high ROI with its extensive capabilities and advanced features.

To learn more, read our detailed ITRS Geneos vs. Sumo Logic Observability Report (Updated: June 2025).

Buyer's Guide

ITRS Geneos vs. Sumo Logic Observability

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in Application Performance Monitoring (APM) and Observability

35th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (67th), IT Infrastructure Monitoring (46th)

Sumo Logic Observability

Ranking in Application Performance Monitoring (APM) and Observability

21st

Average Rating

7.8

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Cloud Monitoring Software (17th), AIOps (10th)

Mindshare comparison

As of June 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ITRS Geneos is 1.3%, up from 1.2% compared to the previous year. The mindshare of Sumo Logic Observability is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

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Shamshir Nangla

Site Reliability Engineer at LHV Bank

Getting up and running is easy, even for a newbie but management of searches definitely needs improvement

Operational effectiveness with regards to when there's an issue, when there's a reactive issue, people are able to, or as well as proactively, actually, because we use their PagerDuty integrations. We use queries in Sumo Logic to trigger alerts based on logging. That allows us to proactively identify issues as they're happening. With those same alerts, obviously, with that platform, you can use it to reactively start looking at troubleshooting issues as they're happening right then and there or incidents. So it's been very, very good for alerting and for troubleshooting issues. For predicting issues before they happen, it is not very good. They have a feature called anomaly detection, but I think it's quite premature compared to other stuff out there. So it's good for alerts and for troubleshooting operational effectiveness. When your operations are down or segregated, it's perfect because it will help you diagnose the issues.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's also easy to implement. The implementation of Geneos is very easy and interesting. It's not complicated. It's very quick to implement. The installation is very easy. There are many topics about ITRS Geneos that explain more about the features of the function of Geneos."

"I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option."

"The flexibility of the product is most valuable. It is highly customizable. If you put your mind to it and think of something you could do, there's a good possibility you can get it integrated within the console, if it's not readily available. The simplicity or ease of customization has been valuable."

"The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want."

"Real-time log monitoring with desktop alerts is valuable as it tells us immediately when there is an issue."

"Tons of default modules which are available out of the box"

"The ability to build integrations to tools that are not monitored out of the box is the most valuable feature."

"The NetProbe carries over 100 samplers which are capable of monitoring hardware, OS, and the application layer."

More ITRS Geneos pros

"The product is easy to learn."

"Sumo Logic Observability presents a range of valuable features, including well-crafted dashboards and a diverse selection of helpful apps. However, personally, I don't hold a favorable opinion of the solution. While I don't struggle with writing queries, my main difficulty lies in recruiting competent individuals and ensuring their proficiency in utilizing the solution. This often leads to additional challenges and complexities. From my perspective, when compared to Microsoft Sentinel or even Splunk, Sumo Logic Observability has a steeper learning curve. One contributing factor to this disparity is the solution's long existence in the market compared to Synlogic. Nevertheless, I acknowledge that there are capable and knowledgeable professionals employed at Sumo Logic Observability. The effectiveness of the solution largely depends on how it is integrated into your internal operations and environment. Its utility and benefits can vary significantly. It is worth noting that organizations like the NSA and, I believe, the CIA used it in the past, primarily for rapidly searching and analyzing large volumes of data. To leverage its capabilities effectively, you must determine how to tailor it to your specific needs."

"The solution allows multiple groups to converge on a unified platform, allowing for different utilization by various teams."

"I have not seen any stability issues in the product."

"Alerting and consistency are key. We have different tiers with log collectors, and continuous querying provides near-real-time updates. It's almost like instantly when something happens, like pending transactions or error fees. This helps reduce incident resolution time compared to waiting for thresholds on other platforms. We can continue logging in with them seamlessly and quickly get into action."

"We use queries in Sumo Logic to trigger alerts based on logging. That allows us to proactively identify issues as they're happening."

Cons

"There is one drawback to using lightweight data collection: we lack the feature of observability based on time series, such as historical model data. This makes it difficult to view data in ITRS. ITRS needs to improve this feature."

"We all look at the same things - CPU, disk space, paging stats, service status with RAG status on each. That could be provided straight out, saving significant time."

"For the last year or two, I've been asking the vendor about the mobile app. This is something that probably everyone asks when they see the tool and they see how powerful it is. If there is any mobile app for this or if there is any way this tool can be more easily accessible other than having a big client installed, it would be great. I know you can build dashboards, et cetera, but there is no quick and easy way. I should be able to download an app, log in, and see my status. That will put this product above everything else out there. I believe it's on their roadmap."

"Their cloud monitoring solution needs to be improved. I have already given them the feedback that it's not capable of meeting the latest technology needs."

"The dashboard feature is full of bugs. Grouping items results in a distorted dashboard."

"Much of the reporting outside of the user interface is very basic and requires much customization to be useful."

"ITRS Geneos is not on the cloud at a time when everyone is moving to the cloud."

"The main feature that needs work is the Dashboard designer."

More ITRS Geneos cons

"Implementing a more streamlined enrichment process, and conceptualizing the observability data collection as an ETL pipeline would be helpful."

"The speed of queries could be improved. When using more advanced functions, especially with large datasets like the 90-day log retention we had, queries could be slow, sometimes taking up to five minutes."

"Documentation could be better. While it's generally good, sometimes finding what you need requires extensive searching. It's not always clear where to look for specific things."

"Fine-grained data can be quite frustrating to work with and should be made easier."

"SearchUI.exe is a bit clunky in the product, making it an area where the product needs improvements."

Pricing and Cost Advice

"You will get the best price if you get a single global deal."

"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."

"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

"The pricing seems reasonable. We're happy enough with it."

"Given our spend and the amount of service we have in it, the pricing is quite reasonable."

"I can say it's not that cheap because the licensing is a little bit costly"

"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."

More ITRS Geneos pricing and cost advice

"Now, they’re not charging by ingests anymore. You should expect the price to be a bit of an unknown and to basically increase as the business increases."

"I started on the free tier to try it out, but because of our usage, we're now paying for it."

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Top Industries

By visitors reading reviews

Financial Services Firm

75%

Computer Software Company

University

Construction Company

Financial Services Firm

17%

Computer Software Company

13%

Manufacturing Company

11%

Transportation Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about ITRS Geneos?

I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.

See all answers

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

What do you like most about Sumo Logic Observability?

The product is easy to learn.

See all answers

What needs improvement with Sumo Logic Observability?

The speed of queries could be improved. When using more advanced functions, especially with large datasets like the 90-day log retention we had, queries could be slow, sometimes taking up to five m...

See all answers

What is your primary use case for Sumo Logic Observability?

We used it for log observability – log aggregation specifically.

See all answers

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Compared 15% of the time

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Compared 14% of the time

Datadog vs ITRS Geneos

Compared 8% of the time

Splunk Enterprise Security vs ITRS Geneos

Compared 8% of the time

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Compared 30% of the time

Amazon OpenSearch Service vs Sumo Logic Observability

Compared 30% of the time

New Relic vs Sumo Logic Observability

Compared 14% of the time

Amazon CloudWatch vs Sumo Logic Observability

Compared 14% of the time

Cribl vs Sumo Logic Observability

Compared 12% of the time

More Sumo Logic Observability Competitors

Product Reports

Buyer's Guide

ITRS Geneos

June 2025

Download ITRS Geneos product report

Buyer's Guide

Sumo Logic Observability

May 2025

Download Sumo Logic Observability product report

Also Known As

Geneos

No data available

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Sumo Logic Observability is widely used for log aggregation, analysis, and SIEM capabilities. It assists in monitoring data, creating dashboards, and managing log storage.

Sumo Logic Observability helps teams with logging in production, debugging with trace IDs, and performing queries across large datasets. Developers leverage centralized logs for error detection and tracking metrics like successful transactions and data volume. Security teams integrate it with SOAR systems for automation and enhanced security investigations.

What are the key features?

Well-crafted dashboards: Provides visually appealing and easy-to-use dashboards.
Diverse apps: Supports multiple applications for various use cases.
Centralized management: Enables streamlined log management from a unified platform.
Near-real-time alerting: Facilitates quick incident resolution with timely notifications.
Continuous querying: Allows for constant data analysis without interruptions.
Proprietary query language: Offers a robust and flexible language for complex queries.
Custom field creation: Simplifies addition of custom fields for better data categorization.
Robust data tracing: Ensures effective log tracing for efficient debugging and analysis.

What benefits or ROI should users look for?

Improved error detection: Helps quickly identify and address errors in production.
Enhanced security: Integrates with SOAR for better security automation and investigation.
Efficient log management: Centralizes log storage and management, simplifying processes.
Timely incident resolution: Near-real-time alerts and continuous queries lead to faster issue resolution.
Customizable to user needs: Offers flexibility with custom fields and a proprietary query language.

Industries like finance, healthcare, and technology implement Sumo Logic Observability to monitor sensitive data, manage high transaction volumes, and ensure compliance with regulatory standards. Security and development teams benefit from its robust capabilities, enabling effective collaboration and streamlined operations.

Sumo Logic

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Information Not Available

Buyer's Guide

ITRS Geneos vs. Sumo Logic Observability

June 2025

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