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ITRS Geneos vs SolarWinds Network Automation Manager comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ITRS Geneos
Ranking in Network Monitoring Software
40th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
58
Ranking in other categories
Application Performance Monitoring (APM) and Observability (31st), IT Infrastructure Monitoring (28th)
SolarWinds Network Automati...
Ranking in Network Monitoring Software
92nd
Average Rating
5.6
Reviews Sentiment
8.5
Number of Reviews
2
Ranking in other categories
Network Automation (19th)
 

Mindshare comparison

As of August 2026, in the Network Monitoring Software category, the mindshare of ITRS Geneos is 0.6%, up from 0.5% compared to the previous year. The mindshare of SolarWinds Network Automation Manager is 0.4%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
ITRS Geneos0.6%
SolarWinds Network Automation Manager0.4%
Other99.0%
Network Monitoring Software
 

Featured Reviews

Ravi ShankarSundarasan - PeerSpot reviewer
Senior Enterprise Cloud Architect at Blue Yonder
Real-time monitoring has improved incident response and supports proactive anomaly detection
The advantages and strong points of ITRS Geneos for me personally are seamless integration with existing systems as well as upcoming modern systems. The user interface is really good. From a management point of view, these are the key aspects with respect to the user interface and seamless integration. We get very good community support for this product. ITRS Geneos has impacted my organization positively, and I would rate it 4.5 out of 5.
Giulio Valeri - PeerSpot reviewer
Owner at SOFTWARE SOLUTIONS SRL
Threat detection failures, poor technical support, and expensive
We use the solution to manage all of our customer's systems. We monitor and decide if everything is okay and if not, we do changes when needed. For example, if there is a need to change the antivirus software we can automate the process and install the new one. There are scripts within the software…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It’s very easy to install and setup, offers high scalability, and has a low resource use."
"One of the most valuable features of ITRS Geneos is the active time feature that helps with the trading applications that I support."
"It allowed us to deal with incidents in real time, reducing the impact on the business by allowing them to keep trading, therefore not losing money."
"I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option."
"We use Geneos to monitor our own development and production environments, and due to its automation capabilities we are able to automatically restart failed processes and alert our developers to issues in our applications and infrastructure without traditional eyes on glass monitoring."
"The clean and colorful UI and easy to use options like snooze and active times."
"This solution has helped provide relief to existing Level 2 teams, allowing them to focus efforts on in-depth problem analysis."
"The solution's log monitoring and alerting mechanisms are very user-friendly and easy to plug and play."
"The solution offers so many great resources, it makes them a powerhouse in the market."
"We are satisfied with the stability of the solution."
"The installation is easy."
 

Cons

"I believe the product has to improve on reporting."
"I think there's a very steep learning curve with the product."
"Technically, I believe the dashboard functionality can be more configurable as some shapes are very limited with what they can do."
"Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring."
"Geneos' application monitoring could be improved a lot. Products like AppDynamics and Dynatrace provide the process thread-level monitoring, but Geneos lacks these capabilities."
"Sometimes there were issues with the database. If the database logging was high then the gateway would be slow."
"It needs to have better middleware integration for things such as application and Microsoft SQL servers."
"I would like better access to the data that is being collected."
"The price could be a bit lower."
"We now use ConnectWise because while using SolarWinds we were attacked by ransomware. The solution did not protect us."
"We did not like SolarWinds because it was not able to communicate between UPSA and our accounting system. They should have better integration."
 

Pricing and Cost Advice

"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."
"The pricing seems reasonable. We're happy enough with it."
"Pricing and licensing is based on the requirements."
"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."
"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."
"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."
"Given our spend and the amount of service we have in it, the pricing is quite reasonable."
"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."
"The price of SolarWinds Network Automation Manager is fair. However, it is more expensive than ConnectWise."
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Top Industries

By visitors reading reviews
Financial Services Firm
53%
Construction Company
7%
Outsourcing Company
7%
Computer Software Company
6%
Manufacturing Company
11%
Government
11%
Computer Software Company
8%
Performing Arts
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise12
Large Enterprise40
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?
I do not have the pricing information because it lies with the finance team.
What needs improvement with ITRS Geneos?
I do not see much room for improvement. Support for data cloud platforms could be great. Modern cloud platforms and data cloud platforms require more attention from the product.
What is your primary use case for ITRS Geneos?
I was using ITRS Geneos at HSBC. I have been using this product for more than two years. I have 20 years of experience working in IT with software in general. I am working with an on-premises deplo...
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Also Known As

Geneos
SolarWinds NAM
 

Overview

 

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
Maalem Financing Company, School City of Hammond
Find out what your peers are saying about ITRS Geneos vs. SolarWinds Network Automation Manager and other solutions. Updated: August 2026.
910,005 professionals have used our research since 2012.