ITRS Geneos vs Oracle Real User Experience Insight comparison

ITRS and Oracle are both solutions in the Application Performance Monitoring (APM) and Observability category. ITRS is ranked #34 with an average rating of 5.0, while Oracle is ranked #31 with an average rating of 10.0. ITRS holds a 1.2% mindshare in APM, compared to Oracle’s 0.1% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 100% of Oracle users who would recommend it.

ITRS Geneos

Read 57 ITRS Geneos reviews

4,056 Views
3,083 Comparison Views

96% willing to recommend

Oracle Real User Experience...

Read 5 Oracle Real User Experience Insight reviews

388 Views
384 Comparison Views

100% willing to recommend

ITRS Geneos

Oracle Real User Experience...

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Executive SummaryUpdated on Jul 24, 2024

Oracle Real User Experience Insight and ITRS Geneos are monitoring tools for tech buyers. Users are more satisfied with Oracle Real User Experience Insight due to its pricing and support, while ITRS Geneos is valued for its feature set, justifying the higher price.

What features are offered by Oracle Real User Experience Insight in comparison to ITRS Geneos?

Oracle Real User Experience Insight provides robust transaction monitoring, in-depth user behavior analytics, and real-time performance tracking. ITRS Geneos offers comprehensive infrastructure monitoring, real-time data feeds, and extensive alerting systems. ITRS Geneos is known for its broader scope and depth in monitoring capabilities.

What areas of improvement can be found in Oracle Real User Experience Insight in comparison to ITRS Geneos?

Oracle Real User Experience Insight could improve its integration capabilities, enhance reporting features, and expand its analytics options. ITRS Geneos could benefit from more straightforward data visualization, a simplified user interface, and better integration with third-party tools.

How is the ease of deployment and customer service of Oracle Real User Experience Insight in comparison to ITRS Geneos?

Oracle Real User Experience Insight is praised for smooth deployment and responsive customer service. ITRS Geneos users face a steeper learning curve but value the extensive documentation and effective support. Oracle Real User Experience Insight has an edge in deployment and service responsiveness.

What setup costs and ROI can be seen with Oracle Real User Experience Insight in comparison to ITRS Geneos?

Oracle Real User Experience Insight is considered more budget-friendly with faster ROI, while ITRS Geneos, though more costly, provides substantial long-term value. Despite the higher setup cost of ITRS Geneos, its robust features justify the investment.

To learn more, read our detailed ITRS Geneos vs. Oracle Real User Experience Insight Report (Updated: July 2025).

Buyer's Guide

ITRS Geneos vs. Oracle Real User Experience Insight

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in Application Performance Monitoring (APM) and Observability

34th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (69th), IT Infrastructure Monitoring (49th)

Oracle Real User Experience...

Ranking in Application Performance Monitoring (APM) and Observability

31st

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ITRS Geneos is 1.2%, down from 1.3% compared to the previous year. The mindshare of Oracle Real User Experience Insight is 0.1%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

Read full review

AKM Rezaul Karim

Deputy General Manager at Thakral

Provides you with powerful analysis of your network and business infrastructure

There are instances of imitation, like with processors. As customers, we aim to develop this area, particularly focusing on the networking facility and connectivity. The challenge lies in the connection between the DC and MDR, which is quite distant. The link between them needs to be reliable. When direct fiber isn't available, they resort to using dark fiber, which can lead to some limitations. This situation presents another layer of complexity, requiring approximately 11 feet of additional infrastructure. This is essential for ensuring that applications have minimal latency. In the event of any issues, an account is set up for cache memory to ensure that the system remains operational and can recover data from the cache as needed. Additionally, I have a secondary aspect to consider.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"One thing we're utilizing in Geneos is the Gateway-SQL. That's really helpful for us. Using Gateway-SQL, we are able to merge two different views into one. Suppose we have to check something in the log and that we have to check something in the database and do a comparison before publishing a result. We can achieve that using Gateway-SQL."

"One of the most valuable features is that it can be configured by non-developers. It doesn't require development expertise to configure it."

"The NetProbe carries over 100 samplers which are capable of monitoring hardware, OS, and the application layer."

"The flexibility of the product is most valuable. It is highly customizable. If you put your mind to it and think of something you could do, there's a good possibility you can get it integrated within the console, if it's not readily available. The simplicity or ease of customization has been valuable."

"The solution's log monitoring and alerting mechanisms are very user-friendly and easy to plug and play."

"Tons of default modules which are available out of the box"

"It enables us to monitor application processes, to do log-monitoring on a 24/7 basis, to do server-level monitoring - all the hardware parameters - as well as monitor connectivity across applications to the interfaces."

"ITRS can define rules to alert when certain parameters that you monitor breach a threshold. Rules can be configured to fire recovery actions automatically to clear the alert"

More ITRS Geneos pros

"The availability of the solution is its most valuable aspect. I can also Google anything I want and upload it on the cloud. I can do that using the mobile app. It is very helpful."

"ORUEI lets you create a dashboard that shows you insight into the user experience."

"The most valuable feature is the ability to Drill down to webpage actions."

"The customers requires redundancy work to achieve a 99.999% uptime. To accomplish this, we installed this solution into storage. This setup ensures that if one node goes down, the system remains operational through another node. So that's the core aspect of the setup. Additionally, the schedule and the rental database run on servers, and behind these servers, we have storage. This storage operates as a single storage cluster, although there might be another storage option that costs around $30."

Cons

"A lightweight version which could host more than 100 gateways, as we can see slowness while loading all our gateways."

"It needs to be easier to configure, especially with the JMX plugins."

"I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself."

"Backward compatibility with deprecated features and in system documentation on what configuration areas are needed to be updated."

"The dashboard feature is full of bugs. Grouping items results in a distorted dashboard."

"The deployment method for upgrading is a bit tricky. It takes a little bit of manual effort. If that could be a bit more automated, it would help us a lot."

"Data visualization – real time and historical – is a weakness."

"ITRS Geneos cloud monitoring is very weak and can use improvement."

More ITRS Geneos cons

"Currently, it monitors web applications well, but ORUEI doesn't monitor mobile applications yet. It would be nice if they also added the ability to monitor mobile apps."

"The application resource usage has increased due to using RUEI."

"There are instances of imitation, like with processors. As customers, we aim to develop this area, particularly focusing on the networking facility and connectivity. The challenge lies in the connection between the DC and MDR, which is quite distant. The link between them needs to be reliable. When direct fiber isn't available, they resort to using dark fiber, which can lead to some limitations. This situation presents another layer of complexity, requiring approximately 11 feet of additional infrastructure. This is essential for ensuring that applications have minimal latency. In the event of any issues, an account is set up for cache memory to ensure that the system remains operational and can recover data from the cache as needed. Additionally, I have a secondary aspect to consider."

"It would be nice if the solution could be integrated with Outlook. If I'm signing any quotation, any proposal, or any of my communications, I should be able to update that Oracle application as well."

Pricing and Cost Advice

"Pricing and licensing is based on the requirements."

"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."

"I can say it's not that cheap because the licensing is a little bit costly"

"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."

"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."

"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."

More ITRS Geneos pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

73%

Computer Software Company

University

Construction Company

Financial Services Firm

27%

Computer Software Company

13%

Comms Service Provider

12%

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

What is your primary use case for ITRS Geneos?

ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...

See all answers

What do you like most about Oracle Real User Experience Insight?

The customers requires redundancy work to achieve a 99.999% uptime. To accomplish this, we installed this solution into storage. This setup ensures that if one node goes down, the system remains op...

See all answers

What needs improvement with Oracle Real User Experience Insight?

See all answers

What advice do you have for others considering Oracle Real User Experience Insight?

I would rate it nine out of 10.

See all answers

Comparisons

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Compared 20% of the time

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Compared 14% of the time

Grafana vs ITRS Geneos

Compared 13% of the time

Splunk Enterprise Security vs ITRS Geneos

Compared 8% of the time

Datadog vs ITRS Geneos

Compared 8% of the time

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AWS X-Ray vs Oracle Real User Experience Insight

Compared 52% of the time

Dynatrace vs Oracle Real User Experience Insight

Compared 48% of the time

More Oracle Real User Experience Insight Competitors

Product Reports

Buyer's Guide

ITRS Geneos

August 2025

Download ITRS Geneos product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

August 2025

Oracle Real User Experience Insight report

Download Oracle Real User Experience Insight product report

Also Known As

Geneos

Oracle Real User Experience Insight, Oracle RUEI

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Oracle Real User Experience Insight, Oracle's on-premises management platform, providing a single pane of glass for management of Oracle environments, whether in customer data centers or in Oracle Cloud that integrates performance analysis and usage analysis into a single offering, enabling business and IT stakeholders to develop a shared understanding into their application users' experience. Oracle Real User Experience Insight's non-intrusive monitoring capability is built using state-of-the-art Network Protocol Analysis (NPA) technology, which does not require any modification, changes, or instrumentation of the application. Its passive monitoring approach allows enterprises to deploy in production, without requiring costly test/QA environment validations.

Oracle

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Hover Automotive India, Chhattisgarh Infotech and Biotech Promotion Society, Daelim Industrial, MakeMyTrip, Acorn Paper Products Company, KEC International, Ministero del Lavoro e delle Politiche Sociali, The Qatar Olympic Committee

Buyer's Guide

ITRS Geneos vs. Oracle Real User Experience Insight

July 2025

Free Report: ITRS Geneos vs. Oracle Real User Experience Insight

Find out what your peers are saying about ITRS Geneos vs. Oracle Real User Experience Insight and other solutions. Updated: July 2025.

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