ITRS Geneos vs Observer GigaStor comparison

ITRS and Viavi Solutions are both solutions in the Network Monitoring Software category. ITRS is ranked #67 with an average rating of 6.5, while Viavi Solutions is ranked #95. ITRS holds a 0.6% mindshare in NMS, compared to Viavi Solutions’s 0.2% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 100% of Viavi Solutions users who would recommend it.

ITRS Geneos

Read 57 ITRS Geneos reviews

1,228 Views
190 Comparison Views

96% willing to recommend

Observer GigaStor

Read 7 Observer GigaStor reviews

241 Views
108 Comparison Views

100% willing to recommend

ITRS Geneos

Observer GigaStor

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 10, 2024

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ITRS Geneos and Observer GigaStor compete in IT infrastructure monitoring and network performance management. Observer GigaStor seems to have the upper hand due to its advanced features in packet capture and network analysis.

Features: ITRS Geneos provides real-time monitoring, customizable dashboards, and data analytics targeted for IT infrastructure management. Observer GigaStor offers comprehensive packet capture, deep-dive analysis, and network troubleshooting capabilities. ITRS Geneos focuses on infrastructure with its dashboards and analytics, while Observer GigaStor specializes in network performance analysis.

Room for Improvement: ITRS Geneos could improve in network analysis depth, packet capture capabilities, and scalability for larger environments. Observer GigaStor could enhance user interface simplicity, integration with other monitoring tools, and pricing transparency. Both products have specific areas where improvements can be made to enhance their offerings.

Ease of Deployment and Customer Service: ITRS Geneos is quick and user-friendly to deploy, backed by effective customer support. Observer GigaStor requires a more complex setup due to its functionality but offers thorough documentation and support. ITRS Geneos is simpler and faster to deploy, while Observer GigaStor's setup is demanding yet supported by strong documentation.

Pricing and ROI: ITRS Geneos provides a competitive price point and good return on investment, making it an attractive choice for many IT departments. Observer GigaStor, while more expensive, justifies its cost with advanced features providing significant network analysis value. ITRS Geneos is noted for its upfront affordability, whereas Observer GigaStor is valued for its long-term benefits.

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To learn more, read our detailed ITRS Geneos vs. Observer GigaStor Report (Updated: June 2025).

Buyer's Guide

ITRS Geneos vs. Observer GigaStor

June 2025

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Helped 859,533 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in Network Monitoring Software

67th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (35th), IT Infrastructure Monitoring (46th)

Observer GigaStor

Ranking in Network Monitoring Software

95th

Average Rating

9.0

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

Network Troubleshooting (14th), Network Packet Broker (NPB) (9th)

Mindshare comparison

As of June 2025, in the Network Monitoring Software category, the mindshare of ITRS Geneos is 0.6%, down from 0.7% compared to the previous year. The mindshare of Observer GigaStor is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software

Featured Reviews

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

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Jeroen-Dubbelman

Director at Bitrate

Aids significantly in the threat-hunting process and provides a score-based evaluation of user experience

There are many valuable features, but understanding end-user response times stands out. It provides a score-based evaluation of user experience, helping customers quickly pinpoint whether issues originate from the network, server, client, or application. Additionally, it facilitates in-depth analysis of application dependencies. The retrospective network analysis capability of Observer GigaStor has been beneficial. It's a pivotal feature for network performance solutions. However, I prefer to consider the entire solution suite - GigaStor, along with GigaFlow and Apex - for comprehensive network visibility and monitoring. So, I prefer to integrate all three solutions to provide the best visibility. They complement each other well, with Apex aggregating and correlating data from both GigaStor and GigaFlow to enhance environmental understanding and troubleshooting efficiency.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The clean and colorful UI and easy to use options like snooze and active times."

"This tool allows one to analyse, integrate and customize as per the systems and allows you to set your own rules."

"One of the most valuable features of ITRS Geneos is the active time feature that helps with the trading applications that I support."

"The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want."

"The remarkable feature of Geneos is the dashboard. Geneos' flexible dashboard sets it apart from other monitoring tools. Other solutions have limitations in their dashboard design and can't be customized as much. The Geneos dashboard allows unlimited creativity."

"It enables us to monitor application processes, to do log-monitoring on a 24/7 basis, to do server-level monitoring - all the hardware parameters - as well as monitor connectivity across applications to the interfaces."

"The solution is used across the entire investment banking division, covering environments such as electronic trading, algo-trading, fixed income, FX, etc. It monitors that environment and enables a bank to significantly reduce down time. Although hard to measure, since implementation, we have probably seen some increased stability because of it and we have definitely seen teams a lot more aware of their environment. Consequently, we can be more proactive in challenging and improving previously undetected weaknesses."

"Custom script toolkits"

More ITRS Geneos pros

"It can help to write your rules, organize firewalls, your block, and also your protocols and IP address to come in or out of your network."

"I also have the ability to see an application's performance, to see what's going on, why a network is slow, why this program for this user is experiencing a delay or some network issue"

"The ability to capture packets. It is not only for monitoring. That is very important for a company that wants to keep an eye on the packets, the transactions, the flows..."

"It's able to capture packets and, after a long time, you can come and use that information; to check, to analyze - everything you would want to do. So it's very good and helpful if you want to protect your data. It is stored in a certain place where you can access it every time you want to analyze it."

"There are many valuable features, but understanding end-user response times stands out. It provides a score-based evaluation of user experience, helping customers quickly pinpoint whether issues originate from the network, server, client, or application. Additionally, it facilitates in-depth analysis of application dependencies."

"This solution allows us to see exactly what is going on in the network and we can very quickly solve issues with users."

Cons

"A lightweight version which could host more than 100 gateways, as we can see slowness while loading all our gateways."

"It needs to be easier to configure, especially with the JMX plugins."

"I would really like to see something from the Geneos side to set up automated reporting from ITRS. We have to send reporting to management every day. To do that we have to check the dashboard and then we have to report whether everything is fine or not. In the future, I want something, some reporting kind of feature in ITRS, where it can collect all the data and mention what is green, what is amber, what is red in a report."

"One area where there is room for improvement is the log file. I would like to be able to do a pre-run on the log files. When you are testing log files for regular expressions, it would be good to be able to do a quick check up front on that side of things before you release that into production."

"Backward compatibility with deprecated features and in system documentation on what configuration areas are needed to be updated."

"The dashboard feature is full of bugs. Grouping items results in a distorted dashboard."

"I would like better access to the data that is being collected."

"Their cloud monitoring solution needs to be improved. I have already given them the feedback that it's not capable of meeting the latest technology needs."

More ITRS Geneos cons

"Graphics need improvement. Because a lot of the information there you have to input first in some case to have full potential. It could be more automated."

"GigaStor feeds into Apex. So, the area where there could be improvement would be in artificial intelligence. For example, the incorporation of more advanced machine learning or AI capabilities could enhance its functionality."

"I would like to have more than 4TB of storage available in the portable version of this solution."

"Maybe the graphical user interface could be simplified to allow people to use it more easily. It's already good, but they can work more on it to make it even easier."

Pricing and Cost Advice

"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."

"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."

"You will get the best price if you get a single global deal."

"Pricing and licensing is based on the requirements."

"Given our spend and the amount of service we have in it, the pricing is quite reasonable."

"I can say it's not that cheap because the licensing is a little bit costly"

"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."

"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."

More ITRS Geneos pricing and cost advice

"It depends on the requirements you have. There are three types of license. There's the updates license, the work group license, and the workstation license."

"It's quite expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

74%

Computer Software Company

University

Construction Company

Financial Services Firm

20%

Computer Software Company

19%

Manufacturing Company

13%

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ITRS Geneos?

I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.

See all answers

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

What do you like most about Observer GigaStor?

See all answers

What is your experience regarding pricing and costs for Observer GigaStor?

I would rate the pricing a ten out of ten. It's quite expensive.

See all answers

What needs improvement with Observer GigaStor?

GigaStor feeds into Apex. So, the area where there could be improvement would be in artificial intelligence. For example, the incorporation of more advanced machine learning or AI capabilities coul...

See all answers

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Splunk Enterprise Security vs ITRS Geneos

Compared 9% of the time

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Compared 8% of the time

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Compared 21% of the time

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Compared 20% of the time

AppNeta by Broadcom vs Observer GigaStor

Compared 16% of the time

NETSCOUT nGeniusONE vs Observer GigaStor

Compared 15% of the time

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Product Reports

Buyer's Guide

ITRS Geneos

June 2025

Download ITRS Geneos product report

Buyer's Guide

Observer GigaStor

June 2025

Download Observer GigaStor product report

Also Known As

Geneos

No data available

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Observer GigaStor is a network analysis tool that comes in a variety of form factors, including rack mount, portable, and virtual. Capable of storing up to a petabyte of traffic for later analysis, GigaStor helps ensure optimal network and application performance.

Viavi Solutions

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Cisco Systems, Hawaiian Telecom, Renown Health, State of Nevada, U.S. Department of Veteran Affairs, Allstate Insurance, Jack Henry & Associates, United States Airforce, US Bank, Blue Cross Blue Shield of Minnesota, Texas Tech University Health Sciences Center, Chicago Board Options Exchange

Buyer's Guide

ITRS Geneos vs. Observer GigaStor

June 2025

Free Report: ITRS Geneos vs. Observer GigaStor

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