We performed a comparison between ISL Online and TeamViewer Tensor based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We like drawing utilities inside ISL. That helps us mark specific regions on the screen, so that end users know what to focus on."
"The code can be delivered in multiple ways, including an email with a link for an unattended connection."
"We can also monitor our systems at any time from practically anywhere."
"The solution has a lot of features. It does what it is made to do and that's all we can ask for, really."
"Setting up the solution is easy and there's no maintenance involved."
"ISL Online is easy to use. It provides a single platform on which we can do everything, and it's very low maintenance. After installation, you don't need an IT manager or staff to watch over it. It's secure. It's most important for us."
"I personally really appreciate the file transfer feature as it is really easy to use."
"It's much easier to connect with other services, and it's working great. We haven't had any problems."
"This product is very simple to use and you can connect whether you are behind a firewall or not."
"The most valuable feature of TeamViewer Tensor is the remote access."
"Remote desktop sharing is one valuable feature of the solution."
"There could be a section in the menu describing the new features and changes."
"We miss the possibility to communicate via head-set in ISL. At the moment, we combine ISL for visual communication with Skype for verbal communication."
"There have been times during updates when something wouldn't work quite right, however, they are quick with updates and quick with fixes."
"I would like to have a little bit more information when new features are released. They have added features that I didn't know about in the past. It would be easier for me to implement new features and consolidate them with other systems in our network if I knew beforehand."
"They need to better advertise the features."
"They should improve the integrations with other incident management software to be able to send the link directly from these platforms."
"It would be helpful if they had iSupport for supporting Apple phones."
"I would like to be able to access and manage all brands of smartphones."
"The solution could include more AI (Artificial Intelligence)."
"Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition."
"The SSO feature of the solution may sometimes not function perfectly…Pricing might be improved for TeamViewer Tensor."
ISL Online is ranked 16th in Remote Access with 9 reviews while TeamViewer Tensor is ranked 8th in Remote Access with 4 reviews. ISL Online is rated 9.8, while TeamViewer Tensor is rated 8.6. The top reviewer of ISL Online writes "Easy to deploy, stable, scalable and safe". On the other hand, the top reviewer of TeamViewer Tensor writes "A user-friendly and stable solution providing remote desktop sharing functionality to its users". ISL Online is most compared with TeamViewer, Splashtop Remote Support and ConnectWise ScreenConnect, whereas TeamViewer Tensor is most compared with TeamViewer, TeamViewer Pilot, BeyondTrust Remote Support, Parallels Access and LogMeIn Rescue. See our ISL Online vs. TeamViewer Tensor report.
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We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
