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ISL Online vs Parallels Access comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
255
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
ISL Online
Ranking in Remote Access
21st
Average Rating
9.8
Reviews Sentiment
7.7
Number of Reviews
9
Ranking in other categories
No ranking in other categories
Parallels Access
Ranking in Remote Access
11th
Average Rating
8.8
Reviews Sentiment
6.8
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.4%, down from 11.4% compared to the previous year. The mindshare of ISL Online is 1.0%, up from 0.7% compared to the previous year. The mindshare of Parallels Access is 2.1%, down from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
 

Featured Reviews

Joseph Merusi - PeerSpot reviewer
Everything has worked better since we started using it
Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.
Stephen Yarrow - PeerSpot reviewer
Great for remote support sessions with no maintenance and excellent technical support
The remote support session is great. We really like ISL Light. That's what we use all the time. We use it almost every day. Some people use other solutions like Splashtop, for instance, where you can do unattended support. Personally, I don't like unattended support. I would worry if it would be secure. There's no way I'd want someone logging onto my machine when I'm not here. With this, I log to ISL, I give them a pin number, and they have to physically type in the pin number and physically agree to them sharing their screen. It's much more secure than some of the other solutions like TeamViewer and Splashtop where you can do unattended support. It's more secure than any of the other products out there, available at the moment. The stability is great. It's got very good uptime. The technical support is great. Setting up the solution is easy and there's no maintenance involved.
Binish Parikh - PeerSpot reviewer
Easy-to-deploy and good for small as well as large setups
There is room for improvement in the pricing policy. The price point is pretty aggressive. Since it is not very resource hungry, it doesn't require dedicated servers like high-end solutions do, so it's easier for customers to integrate it into their own solutions. In future releases, maybe more support for Macs and Unix so that customers with setups on those platforms can also benefit from the solutions.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"...Intune itself integrates with that entire Microsoft ecosystem. As an individual product itself, it's okay. It holds up. But when you start saying "I've bought this as part of a wider solution, as a company we are going Microsoft throughout," then it makes more sense to have Microsoft Intune... so you have that single dashboard."
"Intune provides full endpoint visibility and IT control across device platforms. You can individualize it for your company with the Intune Company Portal app."
"It's normally able to meet 100% expectations of our customers."
"Autopilot is a feature I really like."
"I like how Microsoft Intune lets me lock down the email profile and make it accessible only on certain devices."
"It works pretty well for us."
"Overall, I would rate Microsoft Intune as eight out of ten."
"Stable product that's easy to set up compared to other MDM products."
"We like drawing utilities inside ISL. That helps us mark specific regions on the screen, so that end users know what to focus on."
"It's much easier to connect with other services, and it's working great. We haven't had any problems."
"I personally really appreciate the file transfer feature as it is really easy to use."
"The code can be delivered in multiple ways, including an email with a link for an unattended connection."
"The solution has a lot of features. It does what it is made to do and that's all we can ask for, really."
"ISL Online is easy to use. It provides a single platform on which we can do everything, and it's very low maintenance. After installation, you don't need an IT manager or staff to watch over it. It's secure. It's most important for us."
"We can also monitor our systems at any time from practically anywhere."
"The most valuable feature is safety."
"Parallels Access has flexible licensing policies, which is beneficial for customers who have intermittent usage or users who are on and off the system."
"We don't have problems with stability. Everything is good."
"Parallels Access gives me full access and control of the computer, and I can do anything I want remotely."
"It's got a very easy-to-use interface."
"It's great that the total deployment can happen completely remotely."
 

Cons

"We had an APNS certificate set to expire last week. We tried to renew it two days before it expired. We logged in to the APNS portal but could not find that certificate. We didn't know where it went. All the iOS devices stopped working. We contacted the Apple and Microsoft teams, and each blamed the other. This is something that Microsoft should take care of. Last week, we had so many escalations from high-profile users who couldn't access corporate data on their devices."
"There is improvement needed in integrating with the installed Office solutions versions, such as Office 2019. The Office 365 integrates without a problem."
"It would be awesome if Microsoft opened their API so we could filter more properties. If we have to do anything outside of Intune that requires a third-party solution to talk back to it, we're very limited in what we can do."
"The most important thing is reporting. They should improve their reporting. They should give a free hand to users. In SCCM, I can create my own reports. For example, in SCCM, I can create an inventory report for my PC or for all PCs, but in Intune, we don't have an option to create any report. Microsoft claims that Intune is a successor of SCCM, but SCCM is more powerful than Intune. So, they should develop Intune more and make it equivalent to SCCM. Then, their product will be great in the market."
"In terms of the admin experience, it is straightforward, but the Windows enrollment experience could be improved. Sometimes, for enrollment, we have to reset devices and re-enroll them. Just configuring Windows, Azure, or Active Directory doesn't enroll the devices. We need easy enrollment for Windows."
"A more incisive reporting tool with automated progress updates and graphical representation would be beneficial, as the current manual method lacks efficiency and visual clarity."
"A detailed device diagnostic feature is missing. Also, operating system deployment and imaging are missing."
"While the ability to deploy applications at startup is reliable, the policy-based application deployment method has not reached the same level of consistency."
"There could be a section in the menu describing the new features and changes."
"We miss the possibility to communicate via head-set in ISL. At the moment, we combine ISL for visual communication with Skype for verbal communication."
"I would like to be able to access and manage all brands of smartphones."
"If there is an update or new feature on ISL Online, I don't know about it. I would be happy to receive a newsletter or notification of new features or updates."
"It would be helpful if they had iSupport for supporting Apple phones."
"They need to better advertise the features."
"I would like to have a little bit more information when new features are released. They have added features that I didn't know about in the past. It would be easier for me to implement new features and consolidate them with other systems in our network if I knew beforehand."
"They should improve the integrations with other incident management software to be able to send the link directly from these platforms."
"When you want to transfer a file from your iPad or remote device to the computer, the copy-and-paste feature doesn't always work."
"The solution may not scale well for enterprises."
"There is room for improvement in the pricing policy. The price point is pretty aggressive."
"They could improve the reporting."
"One challenge we do notice is that the application is limited to Windows servers only. If a customer has a Linux server, things get complicated. They should open it up a bit to be more compatible with different types of servers."
 

Pricing and Cost Advice

"Intune is cost-effective as it is included in some of the Office 365 packages."
"Based on the features that it gives, it is cost-efficient. It is not necessarily on the expensive side of the scale. It provides a hefty number of features that any organization would want. It is in a good price range."
"While Microsoft charges for actual usage, it lacks discount options."
"Intune comes with the licensing that is common for large organizations. However, Microsoft has recently released many add-ons that are very expensive, especially for large organizations or corporations."
"We have the business premium licenses for the solution."
"The cost of the license and the features are justified for myself as a technical person."
"I rate Intune five out of 10 for pricing. It's expensive."
"Our enterprise agreement includes Microsoft Intune at no additional cost."
"We have a pay-per-use license available for 500 minutes within one year for 95 Euros. However, this option is not popular. Alternatively, we can purchase a one-year license for 339 Euros; if we need two licenses, the cost is double, and for three licenses, the cost is triple with a ten percent discount. For 99 Euros a year, we can open multiple sessions on the same computer with a multi-session subscription."
"The licensing costs are about $100 per user."
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Top Industries

By visitors reading reviews
Educational Organization
20%
Computer Software Company
11%
Financial Services Firm
8%
Manufacturing Company
7%
Computer Software Company
23%
Comms Service Provider
13%
Financial Services Firm
9%
University
6%
Computer Software Company
13%
University
13%
Comms Service Provider
9%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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Ask a question
Earn 20 points
What do you like most about Parallels Access?
Parallels Access gives me full access and control of the computer, and I can do anything I want remotely.
What is your experience regarding pricing and costs for Parallels Access?
It's around $125 per user per year. It is a one-time charge for installation and implementation, which is a small cos...
What needs improvement with Parallels Access?
When you want to transfer a file from your iPad or remote device to the computer, the copy-and-paste feature doesn't ...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
No data available
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Mitsubishi Chemicals, Konica Minolta, Raifeissen bank, Terpel, Singtel, Teleroute, SOS Kinderdorf, Arsys, EMAAR, Dutco, Alterdata
Gilt Groupe K.K.
Find out what your peers are saying about ISL Online vs. Parallels Access and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.