

Infrascale Backup & Disaster Recovery and Veeam Data Platform both operate in the backup and disaster recovery market, each with distinct advantages. Infrascale stands out for its simplicity in disaster recovery and Critical Server Insurance feature, whereas Veeam is recognized for comprehensive licensing and effective backup capabilities.
Features: Infrascale offers critical server insurance, which protects physical and virtual servers. Its on-premises and cloud boot capabilities are praised for flexibility. User reviews highlight its simplicity in disaster recovery implementation. Veeam Data Platform is lauded for backup and instant recovery features, the ability to integrate seamlessly with VM environments, and impressive deduplication and compression capabilities for optimal data management.
Room for Improvement: Infrascale could enhance its support infrastructure and pricing model, with users citing the need for improved centralized dashboard functionality and geographic data diversity. Veeam users mention the desire for simpler licensing details, better support for physical and non-Windows systems, improved reporting, and faster restoration times. Integration with diverse backup targets and cloud services is also an area for growth.
Ease of Deployment and Customer Service: Infrascale is noted for its responsive customer support and proactive help, with a hybrid deployment model that is accessible for varied infrastructures. Veeam users value its consistent customer service and ease of on-premises deployment, although the initial setup is perceived as complex. Both companies have dedicated support teams, with Infrascale's improvements in recent years earning specific mention.
Pricing and ROI: Infrascale's tier-based pricing is appreciated for predictability and partnership with smaller businesses, yielding a positive ROI through quick recovery times and reduced client downtime. Veeam, with traditionally higher pricing, offers a comprehensive licensing structure allowing flexibility for diverse organizational needs. Despite the higher cost, users justify the ROI through Veeam's extensive feature set and robust backup capabilities.
The right expertise, a timely response, and being able to get to the right person to help you resolve the problem are very important.
Their average mean time to resolve open tickets is an hour.
The most valuable aspects of Infrascale’s support for my company are the turnaround time and the resolution time.
Most cases are handled perfectly.
I would rate their technical support a 10 out of 10.
The escalation from first, second to third tier is sometimes very long-lasting, but the resolve rate is quite high.
One person can manage hundreds and hundreds of endpoints without any issues.
It involves acquiring additional licenses as needed.
I would rate the scalability part of Veeam Data Platform 10 out of 10 because we have the ability to scale out the product at any time with scale-out backup repositories and can add licenses as needed.
In order to scale Veeam Data Platform, we have to pay a lot more money.
I would rate the stability a ten out of ten.
There was a recent announcement in terms of moving Infrascale to the cloud, which makes it easier for the customer in terms of usability.
There are no issues with stability in Veeam Data Platform.
I can say the stability of Veeam Data Platform is almost 8 to 9, as the cluster functionality was not there in earlier platforms such as version 12, but is provided in version 13.
Many customers do not rely on just one cloud provider and want to work with multiple clouds.
When the product works, there is really nothing to fix, but they can allow different types of backups, such as differential or incremental backups.
The improvement we would like to see is the option to scale Veeam Data up in smaller sections rather than large sections, which requires paying much more.
Reducing it by 20% would make it more accessible to a broader range of customers.
OpenStack is something Veeam Data Platform doesn't support, and they haven't indicated that they will support it in the future.
To someone considering Infrascale but is concerned about the price, I would say that they should get Infrascale's service no matter what it costs because any downtime or any loss of data is substantially worse than any cost for backup.
We recently renewed one of our agreements with them, and even though we were going to renew anyway, they added more margin in terms of a discount for us for renewing early.
The per-terabyte pricing is very competitive compared to the others.
I don't consider the price expensive given its importance.
A reduction of 20% in the current cost would make the solution more attractive to clients.
Veeam Data Platform is more expensive than OpenStack because we pay for it in US dollars, while we pay for OpenStack in Egyptian pounds.
Performing backup and recovery can be done very intuitively with the solution and the interface that is part of the solution.
What I like the most about it is that backups and restores are simple, straightforward, and clean.
The platform is user-friendly, comprehensive, and compatible with numerous market solutions, including virtualization and bare metal servers.
The most important aspect of this platform is data security with immutable data in the storage.
Veeam Data Platform is valuable for its stability and the ability to easily contact support for assistance.
| Product | Market Share (%) |
|---|---|
| Veeam Data Platform | 7.0% |
| Infrascale Backup & Disaster Recovery | 0.7% |
| Other | 92.3% |

| Company Size | Count |
|---|---|
| Small Business | 17 |
| Large Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 217 |
| Midsize Enterprise | 99 |
| Large Enterprise | 139 |
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Infrascale overcomes the complexity of creating backup and disaster recovery solutions without sacrificing performance and reliability. We provide fast, secure recovery that enables customers to feel confident that their data is fully protected from any type of disaster, whether it be operational, environmental, or malicious. Infrascale provides data protection for SaaS applications, endpoints, and servers. SaaS BACKUP Protect Microsoft 365, Google Workspace, Box, Dropbox, and Salesforce data from accidental deletion and malicious attacks. Infrascale Cloud Application Backup (ICAB) provides customers with essential data protection that isn’t included in their SaaS provider’s limited retention policies. It also protects the broadest set of SaaS applications and delivers ease of use and ease of deployment. ENDPOINT BACKUP Direct-to-cloud backup and recovery solution for endpoints. Infrascale Cloud Backup (ICB) provides unlimited retention and version history, MSI installer and single pane of glass management, and ransomware anomaly detection. This delivers ease of use, ease of management, and protection from cybersecurity threats. SERVER BACKUP AND DISASTER RECOVERY Boot ready in minutes to run your systems when they go down due to any reason including server crashes, ransomware attacks, or natural disasters. Infrascale Backup & Disaster Recovery (IBDR) provides boot-ready time for failover that averages 2 minutes as well as unlimited disaster recovery and failover testing. In order to eliminate downtime and data loss, IBDR also provides a centrally managed Infrascale Management Dashboard. |
Veeam Data Platform is a leader in data resilience, providing businesses with reliable and secure backup, recovery, and advanced data insights. It is designed to combat today's cyber threats while ensuring data remains protected, adaptable, and recoverable.
Engineered to offer a seamless and powerful data resilience experience, Veeam Data Platform helps organizations with intelligent protection beyond just backup. It enables orchestrated and verifiable recovery processes, helping maintain continuous operations. By offering integrated solutions against evolving cyber threats, this platform assures businesses of data availability and precision restoration, empowering them to remain resilient under any circumstances. Its robust security features, coupled with efficient replication and deduplication benefits, deliver confidence in data management across hybrid and cloud deployments.
What features make Veeam Data Platform stand out?Veeam Data Platform is primarily used for managing backup and replication across VMware and Hyper-V environments, supporting both cloud and on-premises infrastructures. In industries managing significant IT services, it assists in disaster recovery and virtual machine protection, enhancing business continuity. Its integration with applications like Microsoft Office 365 ensures reliable data protection and quick recovery, making it beneficial for those looking to streamline operations across diverse deployment scenarios.
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