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Infor CloudSuite vs Oracle HCM Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.2
Companies postponed a $7M plant expansion due to improved productivity and customer satisfaction, rating it 8 out of 10.
Sentiment score
6.2
Companies using Oracle HCM Cloud experience varying ROI with benefits in efficiency, streamlined operations, and improved employee satisfaction.
It is time-saving in payroll processing.
CIO at Clarinox Technologies
The ROI is more about easing operations rather than quantifiable metrics.
Head Of Information Technology at SAISOFT
 

Customer Service

Sentiment score
5.4
Infor CloudSuite's support is decent but faces global issues, especially with complex customizations and regional needs, prompting improvement.
Sentiment score
6.0
Oracle HCM Cloud customer service offers quick responses but needs improvement in issue resolution and technical support quality.
Here in Portugal, there's no direct support from Infor.
Executive Director at Onsearch
Technical support from Infor is rated an eight out of ten.
Key Account Manager at Cronon GmbH
On a scale of 1 to 10, I would rate customer service or technical support for Infor CloudSuite at about a seven.
Sr ERP Support Analyst at a university with 201-500 employees
Oracle provides robust technical support, with regular updates every six months or quarterly.
Head Of Information Technology at SAISOFT
I have been facing an issue with Journeys, and I had raised a couple of SRs, but unfortunately, there has been no solution until now.
Oracle Certified HCM Cloud Consultant at NexInfo Solutions, Inc.
Oracle's technical support is generally satisfactory yet lacks flexibility and rapid response times.
Application Developer at a comms service provider with 10,001+ employees
 

Scalability Issues

Sentiment score
6.9
Infor CloudSuite supports growth with adaptability, strong integration, regular updates, and high user satisfaction, despite some scalability challenges.
Sentiment score
7.8
Oracle HCM Cloud is praised for seamless scalability, allowing effortless growth management and seamless user onboarding for various business sizes.
You can't scale HCM on Fusion Cloud as a standalone service.
Head Of Information Technology at SAISOFT
 

Stability Issues

Sentiment score
6.8
Infor CloudSuite is highly stable with 99.99% uptime, though dependent on internet connectivity and client customization quality.
Sentiment score
7.5
Oracle HCM Cloud stability varies, with many users finding it reliable, though some experience glitches and occasional downtime.
Infor CloudSuite is very stable, provided there is a good internet connection.
Key Account Manager at Cronon GmbH
While I have not seen any downtime, the system can be slow at times.
CIO at Clarinox Technologies
 

Room For Improvement

Infor CloudSuite requires improved documentation, IoT integration, user interface, and better pricing and customization resources for global markets.
Enhancements needed for UI, integration, payroll, data processing, customization, training, cost reduction, and recruitment functionalities.
The user interface isn't that intuitive. Compared to other solutions, such as top-tier options such as Oracle or SAP, this stands out as an area needing improvement.
Project Manager, Program at SPTLabtech
In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long.
Key Account Manager at Cronon GmbH
In Europe, it's difficult to find people who already know Infor, which was a problem during implementation.
Executive Director at Onsearch
Instead of uploading documents, a default integration with local government authorities would simplify onboarding.
Head Of Information Technology at SAISOFT
Standardizing the exposure of functionalities within the application as external interfaces could enhance integration capabilities.
Application Developer at a comms service provider with 10,001+ employees
One potential area of improvement for Oracle HCM Cloud is that it lags. It takes time to reflect the pages, and the loading time now requires us to wait for the page to load.
Human Resources Intern at a government with 10,001+ employees
 

Setup Cost

Infor CloudSuite pricing varies, seen as costly or cost-effective, with potential discounts impacting overall expense based on usage.
Oracle HCM Cloud offers competitive pricing with discounts, though it may be costly for SMEs; negotiate for optimal costs.
Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.
Key Account Manager at Cronon GmbH
Oracle HCM Cloud pricing is a bit expensive compared to newer solutions.
Head Of Information Technology at SAISOFT
I feel the pricing for Oracle HCM Cloud is market competitive; other products are in the same range.
Human Resources Intern at a government with 10,001+ employees
The pricing is not bad, however, it is not affordable for everyone, especially in Africa.
CIO at Clarinox Technologies
 

Valuable Features

Infor CloudSuite enhances efficiency with robust features, user-friendly interface, and scalable architecture, benefiting diverse manufacturing operations.
Oracle HCM Cloud is praised for its modern UI, analytics, HR functions, mobile access, and seamless updates enhancing productivity.
With Infor CloudSuite, you can manage and maintain document profiles. With this feature, you can automate the dispatch of your documents either to customers or suppliers, significantly cutting down the admin time for your order processing team or procurement team.
Project Manager, Program at SPTLabtech
We handle approximately 500 to 600 orders per day, and the product is excellent for extracting and implementing solutions to check various parameters like client credit status.
Executive Director at Onsearch
I have utilized the industry-specific functionalities of Infor CloudSuite, which have given me a better understanding of how the ERP system can work in regards to my sectors.
Sr ERP Support Analyst at a university with 201-500 employees
This makes operations easier, and Oracle has excelled in this area with Fusion Explorer.
Head Of Information Technology at SAISOFT
For Core HR, all the UI has been changed from different, responsive to Redwood.
Oracle Certified HCM Cloud Consultant at NexInfo Solutions, Inc.
The most valuable features of Oracle HCM Cloud are its ease of setup, being ready for consumption, talent management, and workforce management applications.
CIO at Clarinox Technologies
 

Categories and Ranking

Infor CloudSuite
Ranking in Cloud HCM
7th
Average Rating
7.8
Reviews Sentiment
6.1
Number of Reviews
19
Ranking in other categories
CRM (17th), ERP (14th), Enterprise Asset Management (EAM) (3rd), Local Government CRM (6th), Product Configuration and Quoting (7th), Warehouse Management (4th), Financial Close Software (7th)
Oracle HCM Cloud
Ranking in Cloud HCM
4th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
75
Ranking in other categories
Benefits Administration (2nd), Talent Management (4th), HR Analytics Software (1st), Talent Acquisition (2nd)
 

Mindshare comparison

As of January 2026, in the Cloud HCM category, the mindshare of Infor CloudSuite is 1.2%, up from 0.3% compared to the previous year. The mindshare of Oracle HCM Cloud is 6.0%, down from 9.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM Market Share Distribution
ProductMarket Share (%)
Oracle HCM Cloud6.0%
Infor CloudSuite1.2%
Other92.8%
Cloud HCM
 

Featured Reviews

AA
Project Manager, Program at SPTLabtech
Integrated planning has improved document automation but reporting and user experience still need work
There are areas where Infor CloudSuite can improve. I have touched on the pros and key strengths of Infor CloudSuite, but end-user feedback indicates that there are several areas where the user experience can improve. For instance, when it comes to reporting, it comes with a very limited number of reports, and the standard reports are clunky, requiring a technical resource or developer to enhance or make them presentable. Another area is user experience; it takes several clicks to get to the information, and the user interface isn't that intuitive. Compared to other solutions, such as top-tier options such as Oracle or SAP, this stands out as an area needing improvement. When it comes to integration, Infor CloudSuite does offer a great deal of flexibility. It comes with APIs, so you can integrate with any third-party systems you may use. On that front, it's sufficient; however, it does require some specialized resources, as it's not a layman's job, and developers need to help with the integration. This is generally the case for any ERP. The user interface could indeed be better, and there is a steep learning curve for users; it takes time for them to get accustomed to Infor CloudSuite's interface and forms. However, once users adapt, it becomes easier and smoother to navigate. There are great features associated with Infor CloudSuite, such as DataViews and Birst as a business intelligence tool, which can be integrated with the basic product. Implementing Birst isn't plug-and-play; it requires a team of technical resources to execute. Additionally, there is a feature that allows integration with Excel, which can be installed by your IT team.
AanilaNanda - PeerSpot reviewer
Human Resources Intern at a government with 10,001+ employees
Provides unified access to multiple HR functions and reduces navigation effort
I am generally satisfied with the talent management capabilities in Oracle HCM Cloud, but as I mentioned, there are certain pages that really lag sometimes and there are a lot of bugs in talent management. Before, when it had a responsive UI, it was fine, but after it switched to Redwood, I feel there are bugs, and the functionality stated in the documents is not accurate. It takes some time to get that feature, and we need to raise product SR or ask in the community how it works. It's not easily understandable, especially in the talent management area. One potential area of improvement for Oracle HCM Cloud is that it lags. It takes time to reflect the pages, and the loading time now requires us to wait for the page to load. Earlier, we used to click and see the page immediately. However, now we need to wait for it to get loaded, which can be frustrating when working in a fast mode.
report
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Healthcare Company
9%
University
6%
Educational Organization
6%
Manufacturing Company
9%
Financial Services Firm
8%
Computer Software Company
7%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise10
Large Enterprise4
By reviewers
Company SizeCount
Small Business25
Midsize Enterprise18
Large Enterprise33
 

Questions from the Community

What do you like most about Infor CloudSuite Industrial?
Some valuable features include improved transparency in sales processes, which has been vital for our operations.
What is your experience regarding pricing and costs for Infor CloudSuite Industrial?
As for pricing, I secured a favorable deal at around $80,000 yearly for 5 years, but it was a one-time opportunity.
What needs improvement with Infor CloudSuite Industrial?
While there are many advantages to using Infor CloudSuite Industrial, there are some drawbacks that could be addressed. Specifically, I believe there should be better clarity and agreement on all i...
What are the differences between Oracle HCM Cloud and PeopleSoft?
Although both are solutions to manage HR, their differences make each one suitable for different companies. Oracle Cloud HCM is a platform for connecting all human resource processes in your organ...
What do you like most about Oracle HCM Cloud?
The most valuable features of the solution are the core HR, absence, payroll, and recruitment modules.
What is your experience regarding pricing and costs for Oracle HCM Cloud?
I feel the pricing for Oracle HCM Cloud is market competitive; other products are in the same range. Out of ten, I feel it's around six or seven. It's reasonable and not that much.
 

Also Known As

SyteLine
Oracle Human Capital Management Cloud
 

Overview

 

Sample Customers

PRIDE Industries
Kovaion Consulting India Pvt. Ltd., eVerge Group, Kalpataru, Logicalis Inc., Macmillan Science and Education, Drivestream Inc., Kamal Osman Jamjoom Group LLC, WAXIE Sanitary Supply
Find out what your peers are saying about Infor CloudSuite vs. Oracle HCM Cloud and other solutions. Updated: December 2025.
880,954 professionals have used our research since 2012.