Software AG ARIS Process Mining vs iGrafx Process360 Live Platform comparison

Software AG ARIS Process Mining vs. iGrafx Process360 Live Platform

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

iGrafx Process360 Live Plat...

Ranking in Process Mining

9th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Process Design (17th), Business Process Management (BPM) (18th)

Software AG ARIS Process Mi...

Ranking in Process Mining

8th

Average Rating

8.8

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Business Performance Management (14th)

Mindshare comparison

As of March 2026, in the Process Mining category, the mindshare of iGrafx Process360 Live Platform is 2.2%, up from 0.6% compared to the previous year. The mindshare of Software AG ARIS Process Mining is 3.7%, up from 2.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Mining Mindshare Distribution
Product	Mindshare (%)
Software AG ARIS Process Mining	3.7%
iGrafx Process360 Live Platform	2.2%
Other	94.1%

Process Mining

Featured Reviews

Martin Rohde

Solution Consultant at a healthcare company with 51-200 employees

Provides documentation, process mining, simulation, and automation capabilities

If customers want to change the color or the logo, they have to go through every page to verify everything is right. We have a strategic approach for the customer. I was involved in almost 100 sessions where the customers were looking for a one-time process visualization or one-time process mining, not for a long-term association with this tool. The customer's requirements are more tactical than strategic. We had some challenges during this time frame as I was with iGrafx, and electricity costs rose in Germany. One customer stopped a large deal because they had to reduce every non-invested investment due to the electricity bill rising by 500% to 800%.

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Nupur Wadhwa

Consultant 2 at Protiviti

Features build trust despite occasional server challenges

I tried using the cloud version of Software AG ARIS Process Mining multiple times, and when I connect to the client server and log in to their Software AG ARIS Process Mining, it becomes too slow. I'm not sure if it's a server issue or a Software AG ARIS Process Mining issue. The cloud version becomes quite slow when connecting through tools such as Citrix, which is not the case with IBM. Sometimes I feel there are one or two features that IBM lacks or Signavio lacks, or other tools lack, but clients say that Software AG ARIS Process Mining has everything.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"One of the biggest plus points of the product stems from the fact that I have never seen any glitches in it."

"iGrafx gives you the capability of documenting your process and then the ability to use it as a tool for analysis to identify the loopholes and shortcomings of your process."

"Simulation is most valuable."

"This product fulfills ninety percent of our needs, and we're happy as users of it."

"We think iGrafx is well-priced, affordable; you don’t need a lot of license seats, and it has a good, free, downloadable iGrafx Viewer (akin to Adobe Reader)."

"Finding the right symbol and creating links, horizontal and vertical are the features I use."

"This product fulfills ninety percent of our needs, and we're happy as users of it."

"Finding the right symbol and creating links, horizontal and vertical are the features I use."

More iGrafx Process360 Live Platform pros

"I have found Software AG ARIS Process Mining scalable."

"It is very easy to work on the way the ETL happens in ARIS Process Mining."

"One feature I found really cool was the Conformance Engine."

"The interface is simplified and easy to use."

"It is a stable solution...I rate the technical support a ten out of ten...On a scale of one to ten, where one is difficult, and ten is easy, I rate the setup a nine."

"For Software AG ARIS Process Mining, I would rate it number one among whatsoever tools I've used; the reason is the ease of use, and I have not come across a single feature that exists in other tools but is not found in Software AG ARIS Process Mining."

"This software is an indispensable tool for approaching BPM and supporting lean initiatives."

"We are using Software AG ARIS Process Mining for business architecture processes, analysis, and engineering, and my clients use it to model the business process and present it in a central portal to all the organization so that, for example, branches can see our processes and design through the portal."

Cons

"Dragging and dropping shapes is not as user-friendly as in Visio. In Visio, it's very easy to work with shapes and in very few minutes you can plot a whole, multi swim-lane, cross-functional process."

"It would be nice to have a Spanish user interface available to us."

"The solution could benefit from improvements to its interface. More specifically, when compared to other tools, the process modeling features lack symbols or object types that are used to represent the information or data within the process."

"I would love to see a template and shapes for customer journey mapping."

"If customers want to change the color or the logo, they have to go through every page to verify everything is right."

"I would like to see a lower price, although when used correctly, you can have a good return on your investment."

"I would love to see a template and shapes for customer journey mapping."

"They can reduce the cost of the product and make it easily accessible for consultants."

More iGrafx Process360 Live Platform cons

"The installation is straightforward, we didn't have any technical issues with installing. However, we needed support to complete the implementation."

"I guess we have many unnecessary steps within our processes. There is room for automation and room for enhancement within our application portfolio management...In short, I would like to eliminate unnecessary steps in some processes in this solution."

"There should be a single site for modeling and mining."

"When the process models are transferred back to the design environment for further optimization and simulations, we need to see some improvements in the way the models get created in the design."

"The installation is straightforward, we didn't have any technical issues with installing. However, we needed support to complete the implementation."

"Customizing KPIs and building dashboards were not as intuitive as other similar tools."

"Training is necessary to use the tool."

"Installation takes too long, and if it goes under maintenance, it remains under maintenance for days."

Pricing and Cost Advice

"The licensing part is one of the problems. Its licensing depends on the number of users, so it sometimes gets expensive."

"Earlier, the licensing part was complex because there were so many modules and elements in the tool. Over the last one and a half years, a lot of work has gone into how the product has priced and positioned its tools in the market."

"Our license is a subscription-based model that is per user. The solution is not expensive, I believe a subscription-based model is $10 per user."

"I have heard that the solution's pricing is very competitive."

"My company is trying to replace iGrafx because the license is a little bit expensive."

"The pricing is based on licenses."

"We pay for a license to use this solution."

"It's highly-priced, so it's not exactly a cheap product...We are getting what we are paying for, so on a scale of one to ten, or one is low, and ten is a high price, I rate the pricing a nine out of ten."

"Looking at the value it gives, ARIS Process Mining's pricing is fair."

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Top Industries

By visitors reading reviews

Financial Services Firm

12%

Healthcare Company

Computer Software Company

Manufacturing Company

Outsourcing Company

12%

Energy/Utilities Company

11%

Financial Services Firm

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	5
Large Enterprise	7

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	2
Large Enterprise	4

Questions from the Community

What is your experience regarding pricing and costs for iGrafx?

I have heard that the solution's pricing is very competitive.

What needs improvement with iGrafx?

What is your primary use case for iGrafx?

The solution is used for the documentation and visualization of the main processes. The customers have hundreds or thousands of processes, but they start with the top 20 processes. The next step is...

What is your primary use case for Software AG ARIS Process Mining?

I am using Software AG ARIS Process Mining. I've been working with Software AG ARIS Process Mining for almost three years, but specifically in mining, I would say for the last six to seven months, ...

What advice do you have for others considering Software AG ARIS Process Mining?

I work with process mining for Software AG ARIS Process Mining, though not extensively, but I know the features that it has. I've tried importing Visio flowcharts into both IBM and Software AG ARIS...

What needs improvement with Software AG ARIS Process Mining?

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SAP Signavio Process Intelligence vs Software AG ARIS Process Mining

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Infor dEPM vs Software AG ARIS Process Mining

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Product Reports

iGrafx Process360 Live Platform

Download iGrafx Process360 Live Platform product report

Software AG ARIS Process Mining

Download Software AG ARIS Process Mining product report

Also Known As

No data available

ARIS Process Performance Manager

Overview

The iGrafx Process360 Live Platform is a comprehensive software platform tailored for organizations undergoing digital transformation. Its core functionalities include process mining, process design, simulation, predictive analytics, and AI-based automation. By leveraging these tools, businesses can gain valuable insights into their processes, streamline design and optimization efforts, and harness automation for enhanced efficiency. Whether analyzing existing processes, visually modeling workflows, simulating potential changes, or employing predictive analytics, Process360 Live facilitates a seamless journey towards process intelligence and management, pivotal for modern businesses aiming for operational excellence.

iGrafx

Increasing digital products and services, new business models, challenger brands and competitors emerging virtually overnight—all are forever changing your market. To survive, your company—no matter its size or industry—must rethink your business models and processes. Problem is, with so many players and parts to your enterprise, where should you begin? How can you see where to optimize processes to improve the customer experience or operational efficiency? Should you rethink distribution of resources, or start first with improving processes for a specific region or product?

Find your answers with ARIS Process Mining at Software AG. With a 360-degree view of your processes, you’ll gain intelligent insights into your processes and their dependencies to find patterns, anomalies and opportunities for improvement. Compare processes in theory to processes as they are in the real world. See if processes execute as designed. This gives you a solid basis for making process improvement decisions. You can evaluate changes before making them to avoid added costs later on—and you can simulate and analyze process scenarios so you know the best way to improve them.

Software AG

Sample Customers

Multinational Bank

AliCorp, Dubai Municipality, Encevo, PSA Groupe - ARIS serves customers across all industries and of every size worldwide. Companies trust ARIS as being named a market leader for Process Mining with more than 30 years of experience in the business process management market, serving users worldwide, from 1 user companies to the Fortune 500.

Software AG ARIS Process Mining vs. iGrafx Process360 Live Platform