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IceWarp vs Sophos Email Appliance [EOL] comparison

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Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IceWarp
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
17
Ranking in other categories
Email Applications (8th)
Sophos Email Appliance [EOL]
Average Rating
8.4
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Featured Reviews

AvinashLotke - PeerSpot reviewer
Delivery Head at Team Computers
Useful for collaboration and storage but improvement is needed in API integration
The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory. I think IceWarp needs to improve in a few areas. They have two types of admin consoles - a web-based one and a remote one. I'd like to see these combined into a single web-based admin console. The log reading and information system also needs improvement. The current way of showing incoming and outgoing logs isn't very clear. For new users, it's hard to understand these logs, especially compared to Office 365 and other systems with easier-to-read logs. They should also add an export option to get all logs with a single click whenever we need them.
reviewer1279443 - PeerSpot reviewer
Senior Security Architect at a tech services company with 51-200 employees
Easy to install and secures users against URL relay attacks, spam, and malicious attachments
The frequency in which this solution receives technical updates should be improved. If they are to be rated as the number one email appliance then they should also be the first to receive updates. It should happen across all of the customers, immeidately. In the next release of this solution, I would like to see more user awareness, such as information about phishing email attacks that have been prevented. The baselining and reporting is better with some of the competing solutions.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The TeamChat feature has been really good for our email management. It lets us collaborate, share files, and invite guests like Google Spaces or Microsoft Teams. I like the two-factor authentication for security. However, they need to improve their document collaboration tools, as their Word, Excel, and PowerPoint features are basic compared to Microsoft and Google."
"IceWarp has multiple applications that are easy to use for many people."
"The groupware module is the most valuable feature."
"The solution's voice services work well for our company."
"The most valuable feature of IceWarp is the chat rooms and file-sharing, they are useful. It is convenient that everything is in one place. You can easily share and collaborate documents, making the program's unity a significant advantage."
"An effective, functional, very good tool for controlling resources at a low cost."
"It's scalable and stable."
"If you have a small to medium business and you require a professional collaboration server that focuses on the main services of emails and calendar scheduling, I recommend IceWarp."
"Overall, this solution is easy to handle."
"Using this solution, they are no longer able to manipulate emails."
"The most valuable feature is the URL relay protection because it protects users from phishing attacks."
"The solution is very easy to use, especially the cloud version which is very, very simple. There are some good templates already built-in, so we can just select the template, and you will get all the necessary functionality. The only one thing you have to do is point all your traffic in the cloud."
"Previous issues were resolved as soon as we deployed the solution."
"Sophos Email Appliance provides a layer of security that effectively defends against malicious attacks that arrive via email."
"The solution is scalable; we have about 400 users on it right now."
"The ease of use and the security offered by the solution are its most valuable features, and it also offers good information protection."
 

Cons

"The solution needs improvements in security, particularly regarding document management."
"There are some feature improvements possible the way we use it as a hosting provider, but for most we currently have workarounds."
"We attempted to obtain support for deleted documents through the representatives in Mumbai, but they did not have an answer for us."
"I would like to have a trial for mobile applications and more documentation similar to Google Drive with mobile applications."
"Our customers sometimes have problems receiving mail."
"With multiple databases for VOIP, chat and web IMAP, maintenance is cumbersome."
"The solution should improve the mailing list feature. Google has a similar feature where you can automate sending files to different people in a sequence, but that feature is no longer available in the current version of IceWarp. Other features may also have been removed in the current version."
"Although the documentation is extensive and in depth, you must familiarize yourself with it before taking full advantage of the product."
"More things need to be integrated into this device, like DLP, so we can have a complete solution in one box."
"Sometimes there are issues with exchange and active directory integration."
"There are a few issues with integration that need to be addressed; this would help make deployment easier for new users."
"In the advanced version, you have DLP, Data Loss Prevention, but when you buy the standard version, you don't have it."
"The baselining and reporting is better with some of the competing solutions."
"There aren't enough advanced settings. They should offer more advanced options."
"In the next release of this solution, I would like to see more user awareness, such as information about phishing email attacks that have been prevented."
"It may be possible for them to improve on the options in reporting."
 

Pricing and Cost Advice

"Price-wise, it's a cheaper solution, without a doubt. Price is the reason we are still using the tool."
"The solution is priced well."
"I don't see any challenges for the Indian market. For example, 1 GB is available for around 399 INR, and 2 GB for 499 INR. They offer a range of plans, from basic to professional and enterprise, with multiple features. IceWarp's aggressive pricing is competitive compared to other market solutions like Zoho and Microsoft. One significant advantage is that IceWarp does not impose user capping like Google and Microsoft, which allows for substantial cost savings and flexibility in user conversion."
"The solution is inexpensive which is its main benefit."
"There are various licensing plans available based on geographic zone."
"Costs far less than other solutions."
"It is definitely one of the lowest price solutions."
"Our licensing is on a yearly basis. There were no additional costs."
"Negotiate as much as you can."
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Top Industries

By visitors reading reviews
Comms Service Provider
14%
Manufacturing Company
13%
Outsourcing Company
10%
Financial Services Firm
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise4
Large Enterprise5
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise3
 

Questions from the Community

What is your experience regarding pricing and costs for IceWarp?
IceWarp was very cost-effective, offering services at a significantly lower cost than Google, which was appealing for our organization.
What needs improvement with IceWarp?
The solution needs improvements in security, particularly regarding document management. Users currently have the rights to delete smart documents, which poses a challenge for administrators. A mor...
What is your primary use case for IceWarp?
We managed approximately one thousand user accounts with IceWarp for company communications. We utilized features such as smart attachments and document solutions. Our setup was primarily on-premis...
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Also Known As

No data available
Email Appliance
 

Overview

 

Sample Customers

Marriott, Toyota, Sony, Wendy's, Canon
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