IBM ECM vs OpenText Documentum comparison

IBM and OpenText are both solutions in the Enterprise Content Management category. IBM is ranked #13 with an average rating of 8.0, while OpenText is ranked #2 with an average rating of 7.6. IBM holds a 2.3% mindshare in ECM, compared to OpenText’s 12.4% mindshare. Additionally, 94% of IBM users are willing to recommend the solution, compared to 83% of OpenText users who would recommend it.

IBM ECM

Read 16 IBM ECM reviews

633 Views
469 Comparison Views

94% willing to recommend

OpenText Documentum

Read 32 OpenText Documentum reviews

3,256 Views
2,162 Comparison Views

83% willing to recommend

IBM ECM

OpenText Documentum

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Executive SummaryUpdated on Nov 4, 2024

OpenText Documentum and IBM ECM are competing in the enterprise content management category. OpenText Documentum has the upper hand in customization flexibility, while IBM ECM leads in scalability and integration capabilities based on their specific strengths in each section.

Features: OpenText Documentum offers robust customization, stringent security, and compliance features, making it ideal for regulated industries. IBM ECM provides broad integration capabilities, scalability for large databases, and a centralized document repository, which benefits diverse enterprise systems.

Room for Improvement: OpenText Documentum could enhance integration options, improve UI/UX for better user adoption, and streamline deployment processes. IBM ECM may improve its customization capabilities, enhance user interface design for novice users, and provide more flexibility in cloud deployment.

Ease of Deployment and Customer Service: OpenText Documentum allows significant customization and offers flexible support configurations. IBM ECM provides straightforward deployment, with structured support packages that facilitate seamless integration with existing systems.

Pricing and ROI: OpenText Documentum experiences higher setup costs due to customization needs, resulting in a potentially longer ROI period. In contrast, IBM ECM generally has a lower initial cost, offering faster ROI due to its efficient deployment and integration with existing enterprise infrastructure.

To learn more, read our detailed IBM ECM vs. OpenText Documentum Report (Updated: June 2025).

Buyer's Guide

IBM ECM vs. OpenText Documentum

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM ECM

Ranking in Enterprise Content Management

13th

Average Rating

8.0

Reviews Sentiment

5.6

Number of Reviews

Ranking in other categories

No ranking in other categories

OpenText Documentum

Ranking in Enterprise Content Management

2nd

Average Rating

7.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the Enterprise Content Management category, the mindshare of IBM ECM is 2.3%, down from 2.4% compared to the previous year. The mindshare of OpenText Documentum is 12.4%, up from 10.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Omar_Ismail

ECM, Archives and Digital Preservation Consultant at DataServe

A stable solution for automation with high availability

Moving to the cloud with IBM ECM is not allowed. In Saudi Arabia, the cloud infrastructure is still non-operational, potentially for the next two to three months. Static clouds are prevalent among foundational enterprises such as IBM and Oracle. IBM offers its cloud insights, maintaining its cloud ecosystem. IBM's efforts to enhance the user experience within its ECM platform are lacking compared to competitors like OpenText. Progress in implementing new technologies and features seems sluggish. Overall, I rate the solution an eight out of ten.

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Ashish Shelar

Technical Manager at Thames Water

Offers version control capabilities, easy to set up but highly-priced

The main thing is the cost. Most of the time, organizations move away from Documentum due to cost. It's highly-priced, and the support costs are high. Now, SharePoint and other options. Microsoft gives free licenses, so organizations mainly look for cost-effective products. The second thing is updates and patching. We patch very often, every six months or a year. We have SP1, SP2, and SP3, and then suddenly, it's moved out of support. That's the organization's main pain area. They don't want to keep investing from a storage perspective. The licensing model should be changed. The product itself is out of support. They have not considered it for AI initiatives. The new version should be on the cloud. I'm not sure if the new version of Documentum, xECM, is cloud compatible or on which cloud it is compatible, but the OpenText server itself is on a cloud, which would be beneficial to the business. And it would also be easier for migration.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The scalability is a valuable feature, that we're able to display our documents to so many people."

"The vertical scalability, as we can use it across some of our applications."

"The content management is all about you as you can make the same content for minimal purpose solutions applications."

"The tool is a very stable solution with high availability and no information leakage. It has built-in API integration on-site. You can integrate with other components and applications like SAP, Microsoft, Oracle, etc."

"The most valuable feature is that the documents are kept secure."

"The product is tamper-proof and enables us to return to the document source, which is helpful in legal issues."

"It has the ability to categorize and search."

"It has reduced the amount of paper documents; reducing time and errors in the process."

"It provides possibilities for us to save documents and supporting the business process while doing so."

"The stability is very good."

"The most valuable feature is that it's a central repository for everything, whether it's videos, documents, Excel sheets, etc."

"The most valuable features of this solution are the security, storage, and document search capability."

Cons

"I would recommend not going with ECM 8 and going with FileNet instead. It seems like that is the future of the lower-volume repository. It seems like they are moving away from ECM 8.5 so I think we're going to have some challenges coming up, getting off of that technology."

"I would like to see seamless application integration."

"The development platform is not local. For example, you need 100 days in IBM, whereas other platforms, like ServiceNow, need only 20 days."

"I think it's already getting away from Java applets. A lot of our users struggle with keeping up to date with Java versioning, so a lot of the functions they're doing, like printing, emailing, and even some of the viewing, they're struggling with."

"The user interface can be a bit more intuitive."

"The main issue is the software's performance when storing around 10 million or more documents. It becomes slow and needs improvement. Perhaps it's a cloud-related issue, but it needs to be addressed. It could be due to our S3 bucket or something else. Nevertheless, this is a significant challenge we're facing."

"OpenText Documentum's user interface could be improved a little bit."

"OpenText Documentum is moving to the cloud, and I am concerned about the security aspect of it."

"They should develop something so that bugs don't happen in our project. We make changes manually and some bugs happen."

"It can be somewhat cumbersome for the operations team since it’s not a cloud instance"

"The vertical application could be improved."

"I would like to see performance improvements, especially regarding slow response times."

Pricing and Cost Advice

"Reach out to local IBM partners."

"The price is considered affordable now."

"OpenText Documentum has announced a new licensing model, which could be more expensive."

"It is quite an expensive product."

"OpenText Documentum's pricing is good."

"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."

"The product is expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

34%

Government

13%

Computer Software Company

10%

Real Estate/Law Firm

Financial Services Firm

20%

Government

13%

Computer Software Company

12%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IBM ECM?

The tool is a very stable solution with high availability and no information leakage. It has built-in API integration on-site. You can integrate with other components and applications like SAP, Mic...

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What is your experience regarding pricing and costs for IBM ECM?

The product is expensive and has a perpetual license.

See all answers

What needs improvement with IBM ECM?

The development platform is not local. For example, you need 100 days in IBM, whereas other platforms, like ServiceNow, need only 20 days.

See all answers

What is your experience regarding pricing and costs for Documentum?

It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.

See all answers

What do you like most about OpenText Documentum?

The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.

See all answers

What needs improvement with OpenText Documentum?

The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is located.

See all answers

Comparisons

IBM FileNet vs IBM ECM

Compared 30% of the time

Alfresco vs IBM ECM

Compared 12% of the time

SAP Extended Enterprise Content Management vs IBM ECM

Compared 12% of the time

OpenText Extended ECM vs IBM ECM

Compared 12% of the time

Hyland OnBase vs IBM ECM

Compared 11% of the time

More IBM ECM Competitors

SharePoint vs OpenText Documentum

Compared 22% of the time

OpenText Extended ECM vs OpenText Documentum

Compared 17% of the time

Alfresco vs OpenText Documentum

Compared 13% of the time

IBM FileNet vs OpenText Documentum

Compared 12% of the time

Hyland OnBase vs OpenText Documentum

Compared 9% of the time

Product Reports

Buyer's Guide

IBM ECM

June 2025

Download IBM ECM product report

Buyer's Guide

OpenText Documentum

May 2025

Download OpenText Documentum product report

Also Known As

No data available

Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform

Overview

IBM Content Foundation on Cloud

IBM Content Foundation on Cloud allows organizations to deliver extensive enterprise content management capabilities to their users very quickly. IBM Content Foundation is powered by the FileNet content and process platform and IBM Content Navigator user experience. This cloud offering can be leveraged for a variety of use cases including collaborative document management, imaging solutions, social content management, archiving, and more. It also offers a platform for developing Enterprise Content Management (ECM) solutions in the cloud.

IBM Case Manager on Cloud

IBM Case Manager on Cloud is a solution platform that engages people with business content, provides contextual insight through real-time analytics, and enhances teamwork through collaboration tools and flexible workflow. Enables Business and IT to work together to create solutions across the enterprise that enables an organization to make smarter decisions for better business outcomes, while balancing the need for security and compliance in a world of heightened risk.

IBM

OpenText Documentum organizes, preserves and makes information
accessible, while ensuring it adheres to all privacy and security
protocols. Documentum manages content across file stores and integrates
with enterprise applications, including SAP, Salesforce and Microsoft,
to help organizations conquer information management challenges.

Documentum provides integrated support for the entire lifecycle of a
wide range of content; beyond typical office documents to include CAD files, design
templates, rich media, audio, video, instant messaging threads, blog
posts, images and more.

OpenText

Sample Customers

KeyBank, Standard Chartered Bank, Union Bank, Sistema Tecnol‹gico de Monterrey, Illinois Department of Human Services, UnitedHealth Group

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin

Buyer's Guide

IBM ECM vs. OpenText Documentum

June 2025

Free Report: IBM ECM vs. OpenText Documentum

Find out what your peers are saying about IBM ECM vs. OpenText Documentum and other solutions. Updated: June 2025.

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