IBM ECM vs OpenText Documentum comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between IBM ECM and OpenText Documentum based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, OpenText, Box and others in Enterprise Content Management.
To learn more, read our detailed Enterprise Content Management Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The vertical scalability, as we can use it across some of our applications.""The content management is all about you as you can make the same content for minimal purpose solutions applications.""The scalability is a valuable feature, that we're able to display our documents to so many people.""The tool is a very stable solution with high availability and no information leakage. It has built-in API integration on-site. You can integrate with other components and applications like SAP, Microsoft, Oracle, etc."

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"The most valuable feature is that the documents are kept secure.""The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.""The tool's most valuable feature is ACL, which helps to control the user groups that access the documents.""It is a very secure system. It is reliable, and that is one of the reasons people manage their content within Documentum. It gives them the confidence that the content is accessible to the right people and not to the wrong people.""It stands out for its impressive records management capabilities and the ability to handle an extensive volume of documents, even reaching into the billions.""The most valuable features of this solution are the security, storage, and document search capability.""The most valuable feature is the management.""It is quite good."

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Cons
"The development platform is not local. For example, you need 100 days in IBM, whereas other platforms, like ServiceNow, need only 20 days.""I would like to see seamless application integration.""I think it's already getting away from Java applets. A lot of our users struggle with keeping up to date with Java versioning, so a lot of the functions they're doing, like printing, emailing, and even some of the viewing, they're struggling with.""I would recommend not going with ECM 8 and going with FileNet instead. It seems like that is the future of the lower-volume repository. It seems like they are moving away from ECM 8.5 so I think we're going to have some challenges coming up, getting off of that technology."

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"The main issue is the software's performance when storing around 10 million or more documents. It becomes slow and needs improvement. Perhaps it's a cloud-related issue, but it needs to be addressed. It could be due to our S3 bucket or something else. Nevertheless, this is a significant challenge we're facing.""The biggest issue for us is the price of the product.""The user interface can be improved.""In BPM could be better. Its GUI needs the ability to build more rules. This is a crucial feature. For example, OpenText has some products that allow you to control your checks, invoices, and so on. They have exciting approaches to converting pictures to text, but the tool for business process management isn't easy to use. The GIU is not so good.""They should develop something so that bugs don't happen in our project. We make changes manually and some bugs happen.""We mostly use the Life Sciences package. That package is somewhat dated. There should be enhancements to the Life Science package and additional offerings to support pharma in particular.""OpenText Documentum is moving to the cloud, and I am concerned about the security aspect of it.""The vertical application could be improved."

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Pricing and Cost Advice
  • "Reach out to local IBM partners.​"
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  • "It is quite an expensive product."
  • "It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."
  • "OpenText Documentum has announced a new licensing model, which could be more expensive."
  • "OpenText Documentum's pricing is good."
  • "The price is considered affordable now."
  • More OpenText Documentum Pricing and Cost Advice →

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    Top Answer:It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.
    Top Answer:We primarily use it for storing documents. We host a variety of documents in OpenText Documentum. This includes raw files, analyzed files, and documents in multiple formats.
    Top Answer:The main issue is the software's performance when storing around 10 million or more documents. It becomes slow and needs improvement. Perhaps it's a cloud-related issue, but it needs to be addressed… more »
    Ranking
    Views
    904
    Comparisons
    782
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Views
    4,420
    Comparisons
    3,257
    Reviews
    10
    Average Words per Review
    542
    Rating
    7.8
    Comparisons
    Also Known As
    Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform
    Learn More
    Overview

    IBM Content Foundation on Cloud

    IBM Content Foundation on Cloud allows organizations to deliver extensive enterprise content management capabilities to their users very quickly. IBM Content Foundation is powered by the FileNet content and process platform and IBM Content Navigator user experience. This cloud offering can be leveraged for a variety of use cases including collaborative document management, imaging solutions, social content management, archiving, and more. It also offers a platform for developing Enterprise Content Management (ECM) solutions in the cloud.


     IBM Case Manager on Cloud

    IBM Case Manager on Cloud is a solution platform that engages people with business content, provides contextual insight through real-time analytics, and enhances teamwork through collaboration tools and flexible workflow. Enables Business and IT to work together to create solutions across the enterprise that enables an organization to make smarter decisions for better business outcomes, while balancing the need for security and compliance in a world of heightened risk.

                                   

    OpenText Documentum organizes, preserves and makes information
    accessible, while ensuring it adheres to all privacy and security
    protocols. Documentum manages content across file stores and integrates
    with enterprise applications, including SAP, Salesforce and Microsoft,
    to help organizations conquer information management challenges.

    Documentum provides integrated support for the entire lifecycle of a
    wide range of content; beyond typical office documents to include CAD files, design
    templates, rich media, audio, video, instant messaging threads, blog
    posts, images and more.

    Sample Customers
    KeyBank, Standard Chartered Bank, Union Bank, Sistema Tecnol‹gico de Monterrey, Illinois Department of Human Services, UnitedHealth Group
    Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin
    Top Industries
    REVIEWERS
    Financial Services Firm53%
    Insurance Company20%
    Religious Institution7%
    Healthcare Company7%
    VISITORS READING REVIEWS
    Financial Services Firm24%
    Computer Software Company12%
    Government12%
    Insurance Company9%
    REVIEWERS
    Financial Services Firm26%
    Energy/Utilities Company16%
    Manufacturing Company11%
    Non Profit11%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Computer Software Company12%
    Government11%
    Manufacturing Company9%
    Company Size
    REVIEWERS
    Small Business6%
    Large Enterprise94%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise11%
    Large Enterprise68%
    REVIEWERS
    Small Business25%
    Large Enterprise75%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise13%
    Large Enterprise70%
    Buyer's Guide
    Enterprise Content Management
    March 2024
    Find out what your peers are saying about Microsoft, OpenText, Box and others in Enterprise Content Management. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    IBM ECM is ranked 15th in Enterprise Content Management with 16 reviews while OpenText Documentum is ranked 3rd in Enterprise Content Management with 25 reviews. IBM ECM is rated 8.0, while OpenText Documentum is rated 7.8. The top reviewer of IBM ECM writes "Datacap provides granularity and any level of customization. Solution development and delivery time needs to be improved". On the other hand, the top reviewer of OpenText Documentum writes "Saves time and increases an organization's productivity". IBM ECM is most compared with IBM FileNet, Mobius Content Services Platform, Alfresco, SAP Extended Enterprise Content Management and Hyland OnBase, whereas OpenText Documentum is most compared with OpenText Extended ECM, SharePoint, IBM FileNet, Hyland OnBase and Pega BPM.

    See our list of best Enterprise Content Management vendors.

    We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.