IBM Business Automation Workflow vs Newgen OmniFlow comparison

IBM and Newgen are both solutions in the Business Process Management (BPM) category. IBM is ranked #13 with an average rating of 7.8, while Newgen is ranked #36. IBM holds a 2.1% mindshare in BPM, compared to Newgen’s 0.7% mindshare. Additionally, 84% of IBM users are willing to recommend the solution, compared to 100% of Newgen users who would recommend it.

IBM Business Automation Wor...

Read 25 IBM Business Automation Workflow reviews

1,938 Views
1,919 Comparison Views

84% willing to recommend

Newgen OmniFlow

Read 8 Newgen OmniFlow reviews

758 Views
735 Comparison Views

100% willing to recommend

IBM Business Automation Wor...

Newgen OmniFlow

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 18, 2024

Newgen OmniFlow and IBM Business Automation Workflow compete in the business automation market. Newgen OmniFlow is often preferred for its competitive pricing and customer service, but IBM Business Automation Workflow stands out due to its comprehensive features and advanced analytics despite a higher cost.

Features: Newgen OmniFlow highlights process automation, integration capabilities, and scalability, focusing on flexibility. IBM Business Automation Workflow offers advanced analytics, machine learning integration, and seamless process optimization, providing superior insights.

Room for Improvement: Newgen OmniFlow could enhance its advanced analytics, machine learning, and process optimization skills. IBM Business Automation Workflow might improve deployment complexity, cost considerations, and better simplify initial setups for smoother integration.

Ease of Deployment and Customer Service: Newgen OmniFlow is praised for its straightforward deployment and strong customer support. IBM Business Automation Workflow has a more complex deployment process but provides substantial support to manage this complexity.

Pricing and ROI: Newgen OmniFlow typically involves a lower setup cost, resulting in quicker ROI, which makes it suitable for budget-focused companies. IBM Business Automation Workflow demands a higher initial investment but its robust capabilities justify the cost with long-term ROI benefits, especially in strategic deployments.

To learn more, read our detailed IBM Business Automation Workflow vs. Newgen OmniFlow Report (Updated: July 2025).

Buyer's Guide

IBM Business Automation Workflow vs. Newgen OmniFlow

July 2025

Download the complete report

Helped 865,484 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Business Automation Wor...

Ranking in Business Process Management (BPM)

13th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Newgen OmniFlow

Ranking in Business Process Management (BPM)

36th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the Business Process Management (BPM) category, the mindshare of IBM Business Automation Workflow is 2.1%, down from 2.3% compared to the previous year. The mindshare of Newgen OmniFlow is 0.7%, down from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Ateeq Rehman

Unit Head System Implementor at Allied Bank Limited

Customizable features empower seamless workflow automation

The system is fully customizable, very resilient, and fault-tolerant. We have first-line support from IBM, so there are no issues. We have integrations with different banks, ERP systems, and other human resource management systems by integrating through different systems. It provides many ways to integrate, and we are utilizing it effectively.

Read full review

Chhavi Datta

Senior Manager at Infoedge India Ltd.,

Enabled us to consolidate workflows and reduce time spent searching for transactions

We have consolidated the workflow and have certain elements and functionalities developed in the new system so that my agents who are using the application don't have to do manual tasks searching for mail. So, we've consolidated and arranged some alerts and have done some segregation. The user is benefited, and the time spent on searching a transaction is reduced.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Its interface is well-designed and user-friendly"

"It has had a positive effect on decision-making in my organization. It helps us with our dispute process."

"The product is suitable for knowledge management processes."

"One of the most valuable features is the way that they are adapting to the market. Initially, it was doing only workflow. Now it has started bringing all the other components like rules within the workflow and then the integration with RPA."

"It has integrated UI and deployment models, and it has a deep set of consultant and service provider ecosystem features."

"The solution reduces the time to the resolution which is essential for businesses."

"This product is tightly integrated with the RPA automation process."

"The system is fully customizable, very resilient, and fault-tolerant."

More IBM Business Automation Workflow pros

"The most valuable features of Newgen OmniFlow are the user interface, the low-code no-code designer tools, and the integration models are important."

"The most valuable feature is the flexibility in using it."

"The integration capabilities of Newgen OmniFlow are excellent due to its ready APIs, enabling easy API creation for consumption across different systems."

"The most valuable feature for us is the Omnicon. That made sense for us because our company is now able to capture information from documents."

"Newgen will structure the system based on all the requirements of the business. We can design the forms as complex forms or make our own versions to fix what's wrong."

"They are a good team that is proactive, and they are trying to accommodate all of our requirements."

"The UI is easy. It's not very code based, so you can make certain changes on your end."

"It is working fine so far. I haven't heard anything bad about it from the applications team that is using it, so I assume that it is doing okay."

Cons

"IBM Business Automation Workflow could improve the integration."

"IBM Business Automation Workflow could be more intuitive, with more advanced low-code features and services definition."

"The development UI is sometimes a little slow."

"If the issue needs escalation to level two or level three, it can take time on a case-by-case basis."

"In terms of improvement, it could be less complex."

"IBM Business Automation Workflow can improve UI flexibility and integration. Additionally, the solutions from IBM have to provide a paperless solution, allowing for digital versions of documents."

"Integrating the solution with existing systems can be complicated and it needs careful planning and execution."

"One significant challenge is the lack of accessible forums or resources to seek help or information when problems arise."

More IBM Business Automation Workflow cons

"I would like to see more automated analytics built into the solution."

"In terms of stability, like every product it has its issues."

"Improvement is needed in supporting the partner ecosystem."

"We had consistent issues of Newgen OmniFlow crashing. It's not compatible with bounce browsers like Chrome."

"Newgen OmniFlow could improve by having more out-of-the-box integration modules. It would be beneficial to have an analytics model that is not currently present."

"There should be some reporting and dashboarding capabilities. I don't see such capabilities built into it. Sometimes, the leadership wants to understand the business cases that we want to automate. We face a lot of challenges to justify why we are using Newgen, and we need a way to present that to the leadership. If there is something out of the box and if we can get meaningful dashboards and reporting capabilities, it would be helpful."

"At the system level, I would like to see things be much more flexible, especially for different document templates and introducing changes."

"The development teams should be more agile and they need to have more team members."

Pricing and Cost Advice

"The product is expensive."

"It is on the expensive side, but it provides excellent supportability and an ecosystem that is proven to be a great fit for our organization."

"The solution has saved us time."

"Licensing varies by use-case."

"There is still a relatively high total cost of ownership to actually implement, support, and stand up solutions."

"While it can be quite costly, it offers significant benefits for users."

"Our license is on a three-year term."

"Nowadays, clients are looking at pricing as one of the major factors. For IBM products, they always think it is expensive for them. We are still educating our clients on the IBM FlexPoints licensing."

More IBM Business Automation Workflow pricing and cost advice

"Overall, this solution is very cost effective when compared to other solutions in the market."

"The on-prem solution is affordable. The cloud solution is more expensive. There are no additional costs to the standard licensing fees."

"Its price is a bit on the high side, but that's okay. From a company perspective, it is reasonable."

"The price of Newgen OmniFlow is priced reasonably."

See which vendors are best for you

Use our free recommendation engine to learn which Business Process Management (BPM) solutions are best for your needs.

See recommendations

865,484 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

33%

Computer Software Company

Government

Manufacturing Company

Financial Services Firm

24%

Computer Software Company

16%

Government

12%

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Which is better, IBM BPM or IBM Business Automation Workflow?

We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...

See all answers

What do you like most about IBM Business Automation Workflow?

It performs the basic tasks that are required for the BBM solution as part of the overall integration with ECM or enterprise contact management.

See all answers

What is your experience regarding pricing and costs for IBM Business Automation Workflow?

The price of IBM Business Automation Workflow is on the higher side compared to the features it offers.

See all answers

What is your experience regarding pricing and costs for Newgen OmniFlow?

The pricing of Newgen OmniFlow is fair. That said, there is a need for standardization in pricing, rather than leaving it to the discretion of the salespeople.

See all answers

What needs improvement with Newgen OmniFlow?

Improvement is needed in supporting the partner ecosystem.

See all answers

What is your primary use case for Newgen OmniFlow?

Customers use Newgen OmniFlow for its ease of deployment, ease of use, ease of integrations, and efficiency improvement in terms of process automation. It is agile in terms of deployment to customers.

See all answers

Comparisons

Camunda vs IBM Business Automation Workflow

Compared 29% of the time

IBM BPM vs IBM Business Automation Workflow

Compared 22% of the time

Apache Airflow vs IBM Business Automation Workflow

Compared 12% of the time

Appian vs IBM Business Automation Workflow

Compared 9% of the time

Pega Platform vs IBM Business Automation Workflow

Compared 6% of the time

More IBM Business Automation Workflow Competitors

Camunda vs Newgen OmniFlow

Compared 34% of the time

IBM BPM vs Newgen OmniFlow

Compared 23% of the time

Appian vs Newgen OmniFlow

Compared 15% of the time

Bonita vs Newgen OmniFlow

Compared 14% of the time

Nintex Process Platform vs Newgen OmniFlow

Compared 13% of the time

More Newgen OmniFlow Competitors

Product Reports

Buyer's Guide

IBM Business Automation Workflow

August 2025

Download IBM Business Automation Workflow product report

Buyer's Guide

Newgen OmniFlow

August 2025

Download Newgen OmniFlow product report

Also Known As

Business Automation Workflow

OmniFlow

Overview

IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work to drive more successful optimized business outcomes. IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the IBM Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM.

IBM

Platform-independent, scalable Business Process Management solution that enables automation of organizational business processes. It has seamless integration abilities allowing it to be introduced into any IT infrastructure. OmniFlow is designed to ease the creation, deployment, modification and management of Business Processes with no programming effort and differentiates with other Business Process Management products through its ability to deploy rapidly to automate a complete process.

Newgen

Sample Customers

Key Bank, Barclays, Control€xpert, MIR Insurance Brokers, Conqord Oil

Rak Bank, Bank Dhofar

Buyer's Guide

IBM Business Automation Workflow vs. Newgen OmniFlow

July 2025

Free Report: IBM Business Automation Workflow vs. Newgen OmniFlow

Find out what your peers are saying about IBM Business Automation Workflow vs. Newgen OmniFlow and other solutions. Updated: July 2025.

DOWNLOAD NOW

865,484 professionals have used our research since 2012.

See our IBM Business Automation Workflow vs. Newgen OmniFlow report.

See our list of best Business Process Management (BPM) vendors.

We monitor all Business Process Management (BPM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.