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IBM Business Automation Workflow vs Newgen OmniFlow comparison

IBM and Newgen are both solutions in the Business Process Management (BPM) category. IBM is ranked #14 with an average rating of 7.4, while Newgen is ranked #36. IBM holds a 2.2% mindshare in BPM, compared to Newgen’s 0.7% mindshare. Additionally, 84% of IBM users are willing to recommend the solution, compared to 100% of Newgen users who would recommend it.
IBM Business Automation Wor...
Read 25 IBM Business Automation Workflow reviews
  • 1,999 Views
  • 945 Comparison Views
84% willing to recommend
Newgen OmniFlow
Read 8 Newgen OmniFlow reviews
  • 774 Views
  • 324 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

Newgen OmniFlow and IBM Business Automation Workflow compete in the business automation market. Newgen OmniFlow is often preferred for its competitive pricing and customer service, but IBM Business Automation Workflow stands out due to its comprehensive features and advanced analytics despite a higher cost.

Features: Newgen OmniFlow highlights process automation, integration capabilities, and scalability, focusing on flexibility. IBM Business Automation Workflow offers advanced analytics, machine learning integration, and seamless process optimization, providing superior insights.

Room for Improvement: Newgen OmniFlow could enhance its advanced analytics, machine learning, and process optimization skills. IBM Business Automation Workflow might improve deployment complexity, cost considerations, and better simplify initial setups for smoother integration.

Ease of Deployment and Customer Service: Newgen OmniFlow is praised for its straightforward deployment and strong customer support. IBM Business Automation Workflow has a more complex deployment process but provides substantial support to manage this complexity.

Pricing and ROI: Newgen OmniFlow typically involves a lower setup cost, resulting in quicker ROI, which makes it suitable for budget-focused companies. IBM Business Automation Workflow demands a higher initial investment but its robust capabilities justify the cost with long-term ROI benefits, especially in strategic deployments.

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To learn more, read our detailed IBM Business Automation Workflow vs. Newgen OmniFlow Report (Updated: June 2025).
Buyer's Guide
IBM Business Automation Workflow vs. Newgen OmniFlow
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Business Automation Wor...
Ranking in Business Process Management (BPM)
14th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
25
Ranking in other categories
No ranking in other categories
Newgen OmniFlow
Ranking in Business Process Management (BPM)
36th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Business Process Management (BPM) category, the mindshare of IBM Business Automation Workflow is 2.2%, down from 2.3% compared to the previous year. The mindshare of Newgen OmniFlow is 0.7%, down from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM)
 

Featured Reviews

Ateeq Rehman - PeerSpot reviewer
Customizable features empower seamless workflow automation
The system is fully customizable, very resilient, and fault-tolerant. We have first-line support from IBM, so there are no issues. We have integrations with different banks, ERP systems, and other human resource management systems by integrating through different systems. It provides many ways to integrate, and we are utilizing it effectively.
Read full review
CD
Enabled us to consolidate workflows and reduce time spent searching for transactions
We have consolidated the workflow and have certain elements and functionalities developed in the new system so that my agents who are using the application don't have to do manual tasks searching for mail. So, we've consolidated and arranged some alerts and have done some segregation. The user is benefited, and the time spent on searching a transaction is reduced.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"IBM Business Automation Workflow is useful for helping us design custom user interfaces and processes we require."
"It has had a positive effect on decision-making in my organization. It helps us with our dispute process."
"It's a flexible solution."
"The most valuable feature is automation, which is quite strong and we are quite happy with it."
"The solution reduces the time to the resolution which is essential for businesses."
"It helps develop applications very quickly. Once clients get used to it and familiar with the methodology, then they don't feel so locked in. It is able to add this element of agility to our clients' software development lifecycle. That is my favorite thing about it: You're not so locked in as you used to be when developing applications."
"This product is tightly integrated with the RPA automation process."
"IBM has spent a lot of time on the connections between the rules engine and its other product, the core BPM platform. They've really centralized the suite as one offering now."
More IBM Business Automation Workflow pros
"The UI is easy. It's not very code based, so you can make certain changes on your end."
"The most valuable feature is the flexibility in using it."
"They are a good team that is proactive, and they are trying to accommodate all of our requirements."
"The most valuable features of Newgen OmniFlow are the user interface, the low-code no-code designer tools, and the integration models are important."
"The integration capabilities of Newgen OmniFlow are excellent due to its ready APIs, enabling easy API creation for consumption across different systems."
"The most valuable feature for us is the Omnicon. That made sense for us because our company is now able to capture information from documents."
"It is working fine so far. I haven't heard anything bad about it from the applications team that is using it, so I assume that it is doing okay."
"Newgen will structure the system based on all the requirements of the business. We can design the forms as complex forms or make our own versions to fix what's wrong."
 

Cons

"Code management lacks merging capabilities. If parallel development requires merging, improvements in this area would be beneficial."
"IBM Business Automation Workflow can improve UI flexibility and integration. Additionally, the solutions from IBM have to provide a paperless solution, allowing for digital versions of documents."
"I feel that the features are not user-friendly."
"In terms of improvement, it could be less complex."
"The development UI is sometimes a little slow."
"The main improvement would be to make it easier to implement and deploy so that customers can kick it off and run quickly."
"From what I understand, in the next release they're actually going to combine all of this together as one integrated solution... If we could have one unified way to build a solution, that would really help."
"IBM Business Automation Workflow could be more intuitive, with more advanced low-code features and services definition."
More IBM Business Automation Workflow cons
"The development teams should be more agile and they need to have more team members."
"There should be some reporting and dashboarding capabilities. I don't see such capabilities built into it. Sometimes, the leadership wants to understand the business cases that we want to automate. We face a lot of challenges to justify why we are using Newgen, and we need a way to present that to the leadership. If there is something out of the box and if we can get meaningful dashboards and reporting capabilities, it would be helpful."
"Improvement is needed in supporting the partner ecosystem."
"At the system level, I would like to see things be much more flexible, especially for different document templates and introducing changes."
"We had consistent issues of Newgen OmniFlow crashing. It's not compatible with bounce browsers like Chrome."
"In terms of stability, like every product it has its issues."
"I would like to see more automated analytics built into the solution."
"Newgen OmniFlow could improve by having more out-of-the-box integration modules. It would be beneficial to have an analytics model that is not currently present."
 

Pricing and Cost Advice

"IBM Business Automation Workflow has a flexible pricing mode, but the price is expensive. The price of the solution reflects the quality of the solution which is very high. The technical support is an additional cost."
"The solution has saved us time."
"Nowadays, clients are looking at pricing as one of the major factors. For IBM products, they always think it is expensive for them. We are still educating our clients on the IBM FlexPoints licensing."
"The product is expensive."
"When you compare with Laserfiche and M-Files, IBM is expensive."
"Licensing varies by use-case."
"While it can be quite costly, it offers significant benefits for users."
"Our license is on a three-year term."
More IBM Business Automation Workflow pricing and cost advice
"Its price is a bit on the high side, but that's okay. From a company perspective, it is reasonable."
"The on-prem solution is affordable. The cloud solution is more expensive. There are no additional costs to the standard licensing fees."
"The price of Newgen OmniFlow is priced reasonably."
"Overall, this solution is very cost effective when compared to other solutions in the market."
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Top Industries

By visitors reading reviews
Financial Services Firm
35%
Computer Software Company
9%
Government
7%
Insurance Company
6%
Financial Services Firm
25%
Computer Software Company
14%
Government
10%
Real Estate/Law Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
See all answers
What do you like most about IBM Business Automation Workflow?
It performs the basic tasks that are required for the BBM solution as part of the overall integration with ECM or enterprise contact management.
See all answers
What is your experience regarding pricing and costs for IBM Business Automation Workflow?
The price of IBM Business Automation Workflow is on the higher side compared to the features it offers.
See all answers
What is your experience regarding pricing and costs for Newgen OmniFlow?
The pricing of Newgen OmniFlow is fair. That said, there is a need for standardization in pricing, rather than leaving it to the discretion of the salespeople.
See all answers
What needs improvement with Newgen OmniFlow?
Improvement is needed in supporting the partner ecosystem.
See all answers
What is your primary use case for Newgen OmniFlow?
Customers use Newgen OmniFlow for its ease of deployment, ease of use, ease of integrations, and efficiency improvement in terms of process automation. It is agile in terms of deployment to customers.
See all answers
 

Comparisons

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Compared 24% of the time
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Apache Airflow vs IBM Business Automation Workflow
Compared 11% of the time
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Appian vs IBM Business Automation Workflow
Compared 8% of the time
Pega Platform vs IBM Business Automation Workflow Logo
Pega Platform vs IBM Business Automation Workflow
Compared 6% of the time
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Camunda vs Newgen OmniFlow Logo
Camunda vs Newgen OmniFlow
Compared 35% of the time
IBM BPM vs Newgen OmniFlow Logo
IBM BPM vs Newgen OmniFlow
Compared 24% of the time
Appian vs Newgen OmniFlow Logo
Appian vs Newgen OmniFlow
Compared 16% of the time
Nintex Process Platform vs Newgen OmniFlow Logo
Nintex Process Platform vs Newgen OmniFlow
Compared 14% of the time
Bonita vs Newgen OmniFlow Logo
Bonita vs Newgen OmniFlow
Compared 11% of the time
More Newgen OmniFlow Competitors
 

Product Reports

Buyer's Guide
IBM Business Automation Workflow
June 2025
IBM Business Automation Workflow reportDownload IBM Business Automation Workflow product report
Buyer's Guide
Newgen OmniFlow
June 2025
Newgen OmniFlow reportDownload Newgen OmniFlow product report
 

Also Known As

Business Automation Workflow
OmniFlow
 

Overview

IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work to drive more successful optimized business outcomes. IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the IBM Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM.

IBM
Platform-independent, scalable Business Process Management solution that enables automation of organizational business processes. It has seamless integration abilities allowing it to be introduced into any IT infrastructure. OmniFlow is designed to ease the creation, deployment, modification and management of Business Processes with no programming effort and differentiates with other Business Process Management products through its ability to deploy rapidly to automate a complete process.
Newgen
 

Sample Customers

Key Bank, Barclays, Control€xpert, MIR Insurance Brokers, Conqord Oil
Rak Bank, Bank Dhofar
Buyer's Guide
IBM Business Automation Workflow vs. Newgen OmniFlow
June 2025
Free Report: IBM Business Automation Workflow vs. Newgen OmniFlow
Find out what your peers are saying about IBM Business Automation Workflow vs. Newgen OmniFlow and other solutions. Updated: June 2025.
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