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Huntress Managed EDR vs Sophos Endpoint comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.2
Huntress Managed EDR boosts ROI by lowering labor and security costs while enhancing efficiency and threat management.
Sentiment score
5.5
Sophos Endpoint boosts ROI within 12-16 months through improved productivity, robust protection, and customer satisfaction, enhancing data security.
We have to provide endpoint security as a core part of our service as an MSP and using Huntress Managed EDR has saved us approximately a thousand dollars a month over using other more expensive, less effective solutions.
CTO at Limetree Labs
My advice to others looking into using Huntress Managed EDR is that if they're looking for an easy-to-use and manage solution, Huntress Managed EDR is a good fit for a small to medium company.
Director, Information Technology at Middletown Medical
I have seen a return on investment mainly through time savings, as we know all the endpoints are protected 24/7, and we understand the value of the SOC team, with the human SOC team being very valuable.
Managing Director at HTL 365 LLC
 

Customer Service

Sentiment score
7.9
Huntress Managed EDR's customer service is praised for quick, knowledgeable, proactive support with high availability and excellent ratings.
Sentiment score
8.2
Sophos Endpoint user experiences vary widely, with inconsistent support interactions ranging from excellent service to unresponsiveness.
I felt it was important to raise awareness about this new technique where attackers use legitimate applications to gain remote access and control of computers.
Owner at Phenicie Business Management
They are thorough and ensure the problem is addressed without pushing responsibilities onto me unnecessarily.
Senior Systems Engineer at NetSmart, Inc.
For technical support, I would rate Huntress a ten out of ten, and in truth, they are better than that.
President at Cyber5
I rate Sophos support as excellent, giving it a ten out of ten.
Assistant Manager, Information Technology at Swades Foundation
I would give customer support a rating of 10 out of 10 because they resolve my problems as soon as possible, and I receive very good, quick support from Sophos.
Project Engineer at IT Solution
They have introduced a dedicated role called Technical Account Manager (TAM) for every partner.
Director at Infosonik Systems Ltd
 

Scalability Issues

Sentiment score
8.1
Huntress Managed EDR is scalable, cost-effective for SMBs, easy to deploy, manage, and suits diverse client needs efficiently.
Sentiment score
8.1
Sophos Endpoint offers seamless scalability and efficient management, praised for adapting to diverse infrastructures and organizational growth.
I know other techs with thousands deployed, so scalability isn't an issue.
Business Owner at Royal IT
Scaling Huntress is simple; I can manage up to a thousand devices without issue.
Owner at Phenicie Business Management
I can easily scale from one machine to thousands without any fuss.
Owner at Antra Tech
If we are using 300 machines and suddenly 10 more people are joining our organization, I will just raise a ticket on Sophos Endpoint and they will increase my 10 endpoint licenses.
Project Engineer at IT Solution
 

Stability Issues

Sentiment score
8.5
Huntress Managed EDR is stable and reliable, quickly addressing issues with minimal system impact despite minor compatibility challenges.
Sentiment score
8.4
Sophos Endpoint is stable and reliable, but occasionally resource-intensive, with varying stability ratings and rare performance concerns.
About stability, we have not seen any lagging, crashing, downtime, or any sort of instability with Huntress Managed EDR.
Security Specialist at a healthcare company with 201-500 employees
We have not experienced any issues with lagging, crashing, or downtime.
CTO at Accent Consulting
I never experienced issues, but once there was an instance with false positives with their Rio service, which was quickly resolved by customer service.
Business Owner at Royal IT
Sophos Endpoint is stable in my experience for the past two years.
Project Engineer at IT Solution
 

Room For Improvement

Huntress Managed EDR requires better reporting, integration, UI improvements, and expanded platform, language, and automation capabilities.
Sophos Endpoint users seek improved resource management, integration, and support, with requests for Linux support and better security features.
A more transparent way for the support team at Huntress and our IT team to collaborate to make it faster and easier would be beneficial.
VCIO at a tech services company with 11-50 employees
Huntress Managed EDR indicated this is a normal behavior, but I would prefer to be alerted whenever there is any incident involving Windows Defender on any machines, regardless of the status of the incident.
Managing Director at KAN iT
Since we support customers in different countries, expanding the language options for their training would be beneficial.
CTO at Accent Consulting
Sophos Endpoint should include the Linux endpoint agent and should provide a solution for Linux endpoints as well, because the server license is costly and nobody wants to use the server license on an endpoint machine.
Project Engineer at IT Solution
The enterprise integration is very poor, requiring a lot of manual work.
IT Consultant at Inception
Users have noted that daily upload limits per device, overall data lake storage capacity tied to licenses, and daily API query limits can be restrictive.
Director at Infosonik Systems Ltd
 

Setup Cost

Huntress Managed EDR offers cost-effective pricing, appreciated by users for its value and flexible structure, justifying investment.
Sophos Endpoint is cost-effective, especially with long-term licenses, while offering flexible payment options and value-added services.
The savings from utilizing the included Windows Defender offset the cost of Huntress Managed EDR, making it an affordable solution overall.
Managing Director at Fluent2 Ltd
It is not too expensive or too cheap. It is just right.
Owner at Antra Tech
It can get expensive for small to medium businesses if large license quantities are not purchased.
Senior Systems Engineer at NetSmart, Inc.
The cost is reasonable and cheaper than other alternatives.
Director at Infosonik Systems Ltd
It is quite affordable; I think the pricing and licensing are reasonable.
IT Leader at Die Ambulanten - Home Care GmbH
The pricing is slightly increased, but it is good because Sophos Endpoint has a lot of features.
Project Engineer at IT Solution
 

Valuable Features

Huntress Managed EDR offers 24/7 monitoring, threat hunting, and cost-effective security solutions, ideal for SMBs needing minimal maintenance.
Sophos Endpoint provides AI-driven threat detection, centralized management, ransomware protection, and user-friendly deployment, ensuring robust security.
What stands out most is their human element: when faced with an unknown threat, real people, not just automated processes, are investigating it, and they're people we trust.
CTO at Accent Consulting
They provide detailed remediation steps, explaining why an issue is a problem and what steps to take.
Business Owner at Royal IT
Previously, I could not modify it unless I had special Microsoft licensing, so it was beneficial to control Windows Defender through a central console to add policies and things like that.
Owner at Antra Tech
Key features for comprehensive detection and prevention include advanced threat prevention, ransomware protections, exploit prevention, and AI-powered detections.
Director at Infosonik Systems Ltd
Web filtering helps provide protection by allowing me to block unwanted and unauthorized websites from Sophos EPP Suite, which helps prevent unauthorized intrusion, thus keeping our organization servers secure.
Assistant Manager, Information Technology at Swades Foundation
With the reseller management, I can manage multiple clients without having to log in to each client.
IT Consultant at Inception
 

Categories and Ranking

Huntress Managed EDR
Average Rating
9.2
Reviews Sentiment
7.5
Number of Reviews
60
Ranking in other categories
Endpoint Detection and Response (EDR) (5th), Managed Detection and Response (MDR) (1st)
Sophos Endpoint
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
64
Ranking in other categories
Endpoint Protection Platform (EPP) (19th)
 

Mindshare comparison

Huntress Managed EDR and Sophos Endpoint aren’t in the same category and serve different purposes. Huntress Managed EDR is designed for Managed Detection and Response (MDR) and holds a mindshare of 5.1%, down 10.8% compared to last year.
Sophos Endpoint, on the other hand, focuses on Endpoint Protection Platform (EPP), holds 1.4% mindshare, up 0.8% since last year.
Managed Detection and Response (MDR) Mindshare Distribution
ProductMindshare (%)
Huntress Managed EDR5.1%
SentinelOne Wayfinder Threat Detection and Response6.8%
CrowdStrike Falcon Complete MDR5.4%
Other82.7%
Managed Detection and Response (MDR)
Endpoint Protection Platform (EPP) Mindshare Distribution
ProductMindshare (%)
Sophos Endpoint1.4%
Microsoft Defender for Endpoint6.8%
CrowdStrike Falcon6.0%
Other85.8%
Endpoint Protection Platform (EPP)
 

Featured Reviews

JefferyGiddens - PeerSpot reviewer
Director, Information Technology & Cybersecurity at a financial services firm with 51-200 employees
Improving alert visibility and reporting has reduced workload and strengthened security posture
Huntress Managed EDR could be improved by providing more visibility into each alert that comes in and what action was taken on it. There have been times when an alert was received through Microsoft Defender indicating an account was accessed, when in reality it was blocked by a conditional access policy, yet when checking the Huntress portal, that event does not appear at all, lacking indication that it was raised and investigated as not a threat. The reporting in Huntress Managed EDR is fairly basic, as the only available report is effectively an executive summary. Although it contains useful information, other platforms have reporting engines that are much more robust and customizable, functionality that appears to be missing in Huntress.
Ashutosh Jha - PeerSpot reviewer
Project Engineer at IT Solution
Endpoint protection has strengthened malware defense and simplifies web and peripheral control
I would give Sophos Endpoint a rating of nine out of ten because it is working very well. I have cut one point because it has no solution for on-premises. Additionally, it has no solution for any Linux-based system endpoints. I have to install the server protection on Linux machines, which is why I am cutting one point for Sophos Endpoint. Sophos Endpoint should include the Linux endpoint agent and should provide a solution for Linux endpoints as well, because the server license is costly and nobody wants to use the server license on an endpoint machine. Sophos Endpoint should have a Linux endpoint independent agent as well.
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Manufacturing Company
9%
Outsourcing Company
6%
Financial Services Firm
6%
Manufacturing Company
11%
Financial Services Firm
9%
Construction Company
9%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business60
Midsize Enterprise6
By reviewers
Company SizeCount
Small Business46
Midsize Enterprise7
Large Enterprise14
 

Questions from the Community

What needs improvement with Huntress?
I believe that the new support feature they've added, the managed endpoint protection and response, should be included as part of Huntress Managed EDR. It doesn't make sense for those to be two sep...
What is your primary use case for Huntress?
My main use case for Huntress Managed EDR is that it lets me sleep at night, knowing that the Huntress team is making sure that all of our devices are protected, and monitoring those alerts means t...
What advice do you have for others considering Huntress?
The twenty-four hour per day human-led SOC support from Huntress Managed EDR is probably the biggest reason why we're on Huntress, so we are keeping that. My advice to others looking into using Hun...
What is your experience regarding pricing and costs for Sophos EPP Suite?
The setup cost is good and licensing is good. The pricing is slightly increased, but it is good because Sophos Endpoint has a lot of features. I appreciate the pricing and licensing as well.
What needs improvement with Sophos EPP Suite?
For endpoint protection, I do not see many weaknesses. The weakest point from Sophos is that in many cases, it is not very well known. I find it difficult to answer what additional features I would...
What is your primary use case for Sophos EPP Suite?
I am conducting an information search to understand what other firewall solutions are doing rather than looking for a new solution. I work for a reseller that provides cybersecurity solutions, whic...
 

Also Known As

No data available
EPP Suite
 

Overview

 

Sample Customers

Information Not Available
EK Services
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