N-able MSP Manager and HaloITSM are IT service management solutions. HaloITSM has the upper hand with superior features, while N-able MSP Manager is more appealing due to pricing and support.
Features: N-able MSP Manager includes an efficient ticketing system, seamless integration, and automation for optimizing operations. HaloITSM offers comprehensive asset management, detailed reporting tools, and flexible customization options. HaloITSM's feature set caters to larger operations needing intricate service management.
Ease of Deployment and Customer Service: N-able MSP Manager provides a cloud-based deployment with straightforward onboarding and responsive customer support. HaloITSM has a robust deployment process needing more initial configuration, but it is a powerful service management solution. Customer service is adept, aiding smoother transitions.
Pricing and ROI: N-able MSP Manager has a lower initial setup cost, beneficial for small to mid-sized businesses seeking quick ROI. HaloITSM requires a higher setup cost but offers significant long-term value for companies needing an expansive feature set.
| Product | Market Share (%) |
|---|---|
| HaloITSM | 2.5% |
| N-able MSP Manager | 1.3% |
| Other | 96.2% |
HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.
HaloITSM allows organizations to link new incidents with existing requests and share potential solutions with team members or end-users through the knowledge base. Managers can specify default values such as categories, priority, service-level agreements, or mailboxes before creating requests. Customer service agents can view upcoming tasks on a calendar and streamline approval processes by requesting validation on ticket creation or modifications.
HaloITSM facilitates integration with various third-party applications such as Slack, Microsoft Office 365, Okta, Splunk, Facebook, Twitter, and more. Other features of HaloITSM include reporting, compliance management, status tracking, a self-service portal, collaboration, and auditing. It also helps businesses generate maintenance requests, store asset details, and set validation rules across configuration fields using IP addresses or numeric passwords.
Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
