Webex and Google Hangouts compete in the video conferencing and collaboration category. Webex has the upper hand in feature depth and reliability, while Google Hangouts leads in ease of access and integration within Google's ecosystem.
Features: Webex offers robust presentation tools, including screen and application sharing, whiteboards, and recording capabilities. It effectively integrates with Outlook and supports large participant numbers. Google Hangouts features easy access and seamless integration with Google Suite, making it user-friendly for quick meetings via Google Calendar and includes basic video conferencing needs.
Room for Improvement: Webex could enhance its user experience, chat functionality, and integration with other platforms. Google Hangouts needs to improve handling of large meetings, session recording support, and performance under poor network conditions.
Ease of Deployment and Customer Service: Webex offers diverse deployment options with public, private, and hybrid cloud models, and generally positive customer service despite occasional delays. Google Hangouts primarily operates through the public cloud, lacking customization but providing good support ratings with reported slower responses.
Pricing and ROI: Webex's high pricing may be prohibitive for smaller organizations but is valuable when bundled with Cisco products. Google Hangouts offers cost efficiency with a free access model, despite recent premium pricing increases. Both platforms deliver positive ROI, though Webex's high costs impact its favorability.
Hangouts Chat makes it easy for teams to be able to get their work done in one place. From direct messages to group conversations, Chat helps teams collaborate easily and efficiently.
Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.
Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
