GoToMeeting vs Google Hangouts [EOL] comparison

Google and GoTo are both solutions in the Virtual Meetings category. Additionally, 93% of Google users are willing to recommend the solution, compared to 88% of GoTo users who would recommend it.

Google Hangouts [EOL]

Read 59 Google Hangouts [EOL] reviews

93% willing to recommend

GoToMeeting

Read 26 GoToMeeting reviews

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531 Comparison Views

88% willing to recommend

Google Hangouts [EOL]

GoToMeeting

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 27, 2025

GoToMeeting and Google Hangouts [EOL] are competitors in the virtual meeting space. GoToMeeting provides more advanced support options, but Google Hangouts [EOL] is perceived as a superior choice due to its comprehensive features and seamless integration within the Google ecosystem.

Features: GoToMeeting offers integrated scheduling, recording capabilities, and HD video as key features, ensuring robust meeting management and quality. Google Hangouts [EOL] is known for its seamless integration with Google services, effortless setup, and the flexibility of video and voice calling, making it convenient for users who rely on Google tools.

Room for Improvement: GoToMeeting could enhance its integration capabilities and simplify its interface for non-business users. Additionally, reducing setup complexity and offering more intuitive mobile applications would be beneficial. Google Hangouts [EOL] can improve by refining its user interface, expanding features beyond the Google ecosystem, and enhancing meeting customization options.

Ease of Deployment and Customer Service: Google Hangouts [EOL] integrates smoothly with Google's familiar interface, offering straightforward support within the Google ecosystem. It’s easy for users who are accustomed to Google's services. GoToMeeting provides dedicated support and customization options suitable for businesses, offering thorough assistance for setup and usage.

Pricing and ROI: GoToMeeting offers competitive pricing plans that provide a good return on investment for businesses requiring frequent meetings, emphasizing cost efficiency. Google Hangouts [EOL] is budget-friendly, being part of Google Workspace, and offers an all-inclusive communication solution without additional dedicated costs, making it financially appealing for those heavily invested in Google’s services.

To learn more, read our detailed Virtual Meetings Report (Updated: October 2025).

Buyer's Guide

Virtual Meetings

October 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Google Hangouts [EOL]

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

GoToMeeting

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Virtual Meetings (8th)

Featured Reviews

Mariana-Piñeres

Customer Success Manager Latam at ElectroNeek

Recording and transcription enhance global client meetings

Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.

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Gavin Tomlins

Chief Information Officer at a pharma/biotech company with 11-50 employees

Clunky with poor interface, lacks sufficient functionalities; it did reduce need for in-person meetings

We're phasing out the use of GoToMeeting because of some of its deficiencies. It lacks ease of connectivity, calendar integrations, and third-party app integrations. The user interface is quite poor and needs to be reworked and the product is quite clunky in comparison to its competitors. It currently lacks the ability for sharing collaborative materials during a meeting. We also found that the ability to switch between audio and video configurations isn't as intuitive as in other applications. I generally do 20-30 hours of video conferencing a day, so it makes a difference to have these features. It doesn't integrate as easily into phone systems as well as other organizations and it doesn't integrate as easy into instant messaging and collaboration tools or into software solutions. In general, some of the functionalities need to be improved.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is easy to use, and we don't need to make a lot of configurations."

"The initial setup is very easy."

"The best features of Google Hangouts include the option with Gemini to record and create call transcriptions and provide a meeting summary."

"Stable communication tool with a good history feature and very easy installation."

"It's integration with Google is the valuable feature."

"Google Meet has excellent audio quality, good images, and a robust set of features."

"The video call feature is the most valuable."

"We use transcriptions to document meetings, which is important for productivity."

More Google Hangouts [EOL] pros

"We like that this solution allows us to assign separate numbers to people without having to have a physical telephone system in place."

"With GoToMeeting, I like that it works well for seminars and similar events. Finding a platform where multiple people can share their images, split the screen with content, and manage presentations smoothly is uncommon. It allows the presenter to handle questions, answers, and other opinions."

"The solution worked well specifically for audio meetings."

"The key advantage of GoToMeeting is the ability to use it without installing anything."

"It's easy to set up."

"Screenshare is the most valuable feature as well as the number of meeting participants possible in a meeting. It also has good quality."

"GoToMeeting's low latency is crucial because everybody is using VPN to connect to their PCs at work. The sound and video quality are solid, and the whiteboarding features were especially useful. The administrative side of it was fairly simple and intuitive to use."

"The most valuable feature is the dial-in capability."

More GoToMeeting pros

Cons

"The design could be a little bit better."

"Google Hangouts restricts you to those with a Gmail account."

"One improvement could be integration with Google Calendar to help find available timeslots when scheduling meetings with many participants."

"The solution can be improved by integrating other tools."

"Google Meet could be more secure."

"There could be more precise instructions for beginners using the solution."

"There should be more space for multiple users at a time so that multiple people can connect, can share, and even transfer control to another colleague, employer, student, etc."

"It would be better to have a feature for recording the meetings in Google Hangouts."

More Google Hangouts [EOL] cons

"The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Previously, only admins could record meetings, sometimes leading to issues if recordings were missed or not shared properly. The recent update now allows hosting GoToMeeting sessions with the ability to delegate recording rights to other team members."

"The interface is a little outdated and could be better."

"The enrolment for a non-IT user should be easier. It should be simplified for non-IT users."

"The solution could always be more secure."

"I would like to see better support for mobile devices."

"In the next release, I would for it to incorporate files more efficiently from one computer to another when we covert things and send them out. I'm not sure if it's capable of that."

"The sound quality is good but the video quality needs improvement."

"I didn't like the fact that they tried to make their new version look like Zoom."

More GoToMeeting cons

Pricing and Cost Advice

"There is a need to make certain payments towards the licensing costs attached to the product and some other tools that are included in the suite offered by Google. Google Hangouts alone as a product is available for free."

"Google Hangouts has reasonable pricing, but I don't use the paid version because I only have a small budget, though you get more features from the paid version."

"For individual use, there's no license requirement as such. For storage or some other purposes, if I go beyond 15 GB, then I need to buy something."

"We access the solution through Google Workspace. It is inexpensive to use."

"I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts."

"I don't need to buy Google Hangouts separately because it comes free with Google Workspace, and it is also available for my personal Gmail ID."

"I believe my company has a yearly license for Google Hangouts, but I'm not sure because this is a corporate account, so I don't have the details."

"I think there is a need for payment for licensing, but as students, we didn't have to pay for it when we were using it. Our professors were the ones paying for it since they needed to record the sessions."

More Google Hangouts [EOL] pricing and cost advice

"Negotiate for discounts."

"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."

"GoToMeeting is a little bit expensive compared to other products."

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Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	28
Midsize Enterprise	16
Large Enterprise	18

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	2
Large Enterprise	5

Questions from the Community

What do you like most about Google Hangouts?

It's integration with Google is the valuable feature.

See all answers

What is your experience regarding pricing and costs for Google Hangouts?

Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.

See all answers

What needs improvement with Google Hangouts?

Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...

See all answers

What needs improvement with GoToMeeting?

The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Pre...

See all answers

What is your primary use case for GoToMeeting?

I use the solution when someone is comfortable using it, and I recommend using it.

See all answers

What advice do you have for others considering GoToMeeting?

I rate the overall solution a nine out of ten.

See all answers

Comparisons

Zoom Workplace Business vs Google Hangouts [EOL]

Compared 100% of the time

More Google Hangouts [EOL] Competitors

Skype for Business vs GoToMeeting

Compared 30% of the time

Zoom Workplace Business vs GoToMeeting

Compared 24% of the time

Webex vs GoToMeeting

Compared 17% of the time

TeamViewer Business vs GoToMeeting

Compared 16% of the time

Microsoft Teams vs GoToMeeting

Compared 14% of the time

More GoToMeeting Competitors

Product Reports

Buyer's Guide

Google Hangouts [EOL]

October 2025

Download Google Hangouts [EOL] product report

Buyer's Guide

GoToMeeting

October 2025

Download GoToMeeting product report

Overview

Google Hangouts [EOL] offered a versatile communication platform with features like screen sharing, Google Suite integration, and reliable performance, enabling flexible meetings without time limits and a seamless intuitive experience for users.

Google Hangouts [EOL] provided an effective tool for both personal and professional communication, enhancing virtual meetings through superior audio and video quality, easy scheduling, and scalability. Integrated with Google Calendar, it allowed straightforward organization of meetings with tools to enhance collaboration, including transcriptions and AI capabilities for note summarization. However, room for improvement included better integration with other platforms like Zoom and Microsoft Teams, as well as enhancing features like screen sharing and participant interaction options such as virtual whiteboards and audio sharing.

What are the key features?

Screen Sharing: Facilitates presentations and real-time collaboration.
Google Suite Integration: Seamless connectivity with Gmail and Calendar for scheduling.
Reliable Performance: Consistent quality in video and audio without interruptions.
No Time Restrictions: Unrestricted meeting duration enhances flexibility.
Scalability: Easily manage a large number of participants.

What benefits should users look for?

Flexibility: Adapts to diverse meeting types and requirements.
Enhanced Collaboration: Integration with other Google services streamlines communications.
Cost-effective Communication: Reduces expenses related to traditional meetings.
Simplified Scheduling: Works seamlessly with Google Calendar to organize meetings efficiently.

In education, Google Hangouts [EOL] supported remote teaching and collaboration, while businesses utilized it to maintain communication and productivity across distributed teams, highlighting its role in adapting to remote work needs during the recent pandemic. Its ability to facilitate interactions anywhere made it a valuable tool across industries.

Google

GoToMeeting web conferencing software makes it simple and cost-effective to collaborate online with colleagues and customers. Best of all, meeting participants can share their webcams in high definition, so you can enjoy more personal interactions _ without needing a complicated setup.

GoTo

Sample Customers

Information Not Available

AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire

Find out what your peers are saying about Zoom Video Communications, Cisco, Microsoft and others in Virtual Meetings. Updated: October 2025.

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