GoToMeeting vs Google Hangouts [EOL] comparison

Google and GoTo are both solutions in the Virtual Meetings category. Additionally, 93% of Google users are willing to recommend the solution, compared to 88% of GoTo users who would recommend it.

Google Hangouts [EOL]

Read 59 Google Hangouts [EOL] reviews

93% willing to recommend

GoToMeeting

Read 26 GoToMeeting reviews

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538 Comparison Views

88% willing to recommend

Google Hangouts [EOL]

GoToMeeting

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 27, 2025

GoToMeeting and Google Hangouts [EOL] are competitors in the virtual meeting space. GoToMeeting provides more advanced support options, but Google Hangouts [EOL] is perceived as a superior choice due to its comprehensive features and seamless integration within the Google ecosystem.

Features: GoToMeeting offers integrated scheduling, recording capabilities, and HD video as key features, ensuring robust meeting management and quality. Google Hangouts [EOL] is known for its seamless integration with Google services, effortless setup, and the flexibility of video and voice calling, making it convenient for users who rely on Google tools.

Room for Improvement: GoToMeeting could enhance its integration capabilities and simplify its interface for non-business users. Additionally, reducing setup complexity and offering more intuitive mobile applications would be beneficial. Google Hangouts [EOL] can improve by refining its user interface, expanding features beyond the Google ecosystem, and enhancing meeting customization options.

Ease of Deployment and Customer Service: Google Hangouts [EOL] integrates smoothly with Google's familiar interface, offering straightforward support within the Google ecosystem. It’s easy for users who are accustomed to Google's services. GoToMeeting provides dedicated support and customization options suitable for businesses, offering thorough assistance for setup and usage.

Pricing and ROI: GoToMeeting offers competitive pricing plans that provide a good return on investment for businesses requiring frequent meetings, emphasizing cost efficiency. Google Hangouts [EOL] is budget-friendly, being part of Google Workspace, and offers an all-inclusive communication solution without additional dedicated costs, making it financially appealing for those heavily invested in Google’s services.

To learn more, read our detailed Virtual Meetings Report (Updated: August 2025).

Buyer's Guide

Virtual Meetings

August 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Google Hangouts [EOL]

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

GoToMeeting

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Virtual Meetings (8th)

Featured Reviews

Mariana-Piñeres

Customer Success Manager Latam at ElectroNeek

Recording and transcription enhance global client meetings

Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.

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Steve Abshire

Information Systems Specialist III at a university with 10,001+ employees

It features low latency, which is crucial because everybody is using VPN to connect to their PCs at work.

Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen. That feature rarely worked. We tested it thoroughly, so maybe it was an issue with the size of the conference room. It may not be suitable for large conference rooms.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I think that Google Meet allows for easy interaction and has additional features, such as background blurring, among others."

"It is easy to use, and we don't need to make a lot of configurations."

"The solution scales well."

"What I like best about Google Hangouts is its integration with other Google solutions, so scheduling is easy because you have the calendar. It also has a whiteboard feature. I also like its polling feature and that it even has a captioning feature."

"The interface is simple and not complex."

"Google Hangouts is user-friendly. It supports low internet bandwidth."

"I find it valuable that Google Hangouts is a lightweight tool that doesn't take up a lot of memory and doesn't require a lot of resources."

"The solution is easy to use and navigate."

More Google Hangouts [EOL] pros

"GoToMeeting's security is very good. I've never known anybody to crash a GoToMeeting."

"The most valuable feature is the dial-in capability."

"It's easy to set up."

"We can record meetings and share the screen with participants."

"Ease of setup and login by attendees. Facilitates sharing visually, and not just via audio."

"GoToMeeting is very handy. It's good software. I would definitely recommend it."

"We like that this solution allows us to assign separate numbers to people without having to have a physical telephone system in place."

"Pricing is reasonable. It's not expensive. The pricing is one of the great selling points for the product."

More GoToMeeting pros

Cons

"Google Hangouts restricts you to those with a Gmail account."

"The improvement needs to be done as per customer requirements."

"The product was quite unstable during the COVID-19 pandemic, especially when we shared our screens, as it often resulted in a black screen."

"The stability of Google Hangouts has had some issues, such as video call delays. The stability could improve."

"It is not as stable. They can improve its stability."

"Google Hangouts should add a feature to show how someone connects, such as via a laptop or phone. If you know if someone is using a laptop you can ask them to share their screen."

"The UI has room for improvement."

"One improvement could be integration with Google Calendar to help find available timeslots when scheduling meetings with many participants."

More Google Hangouts [EOL] cons

"The newer user interface takes a bit longer to get used to."

"The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Previously, only admins could record meetings, sometimes leading to issues if recordings were missed or not shared properly. The recent update now allows hosting GoToMeeting sessions with the ability to delegate recording rights to other team members."

"Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen. That feature rarely worked. We tested it thoroughly, so maybe it was an issue with the size of the conference room. It may not be suitable for large conference rooms."

"In the next release, I would for it to incorporate files more efficiently from one computer to another when we covert things and send them out. I'm not sure if it's capable of that."

"Poor error recovery, too sensitive to transmission errors. Needs better codecs and more robust system software that can handle network glitches."

"I don't know whether it is an issue or not but my boss was asking me if person one is in one room, and another person wanted to use another room at the same time, I don't know whether it is possible."

"The solution could scale a bit easier if you need to add more people to meetings."

"We would like some improvement in the speed of initiating this solution, as it is currently fairly slow."

More GoToMeeting cons

Pricing and Cost Advice

"There is a need to make certain payments towards the licensing costs attached to the product and some other tools that are included in the suite offered by Google. Google Hangouts alone as a product is available for free."

"This solution is available for free with the opening of a Google account."

"I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts."

"There is no license cost."

"Google Hangouts has reasonable pricing, but I don't use the paid version because I only have a small budget, though you get more features from the paid version."

"We are using the free version of Google Hangouts."

"We access the solution through Google Workspace. It is inexpensive to use."

"I don't need to buy Google Hangouts separately because it comes free with Google Workspace, and it is also available for my personal Gmail ID."

More Google Hangouts [EOL] pricing and cost advice

"GoToMeeting is a little bit expensive compared to other products."

"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."

"Negotiate for discounts."

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Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	28
Midsize Enterprise	16
Large Enterprise	18

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	2
Large Enterprise	5

Questions from the Community

What do you like most about Google Hangouts?

It's integration with Google is the valuable feature.

See all answers

What is your experience regarding pricing and costs for Google Hangouts?

Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.

See all answers

What needs improvement with Google Hangouts?

Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...

See all answers

What needs improvement with GoToMeeting?

The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Pre...

See all answers

What is your primary use case for GoToMeeting?

I use the solution when someone is comfortable using it, and I recommend using it.

See all answers

What advice do you have for others considering GoToMeeting?

I rate the overall solution a nine out of ten.

See all answers

Comparisons

Zoom Workplace Business vs Google Hangouts [EOL]

Compared 100% of the time

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Skype for Business vs GoToMeeting

Compared 35% of the time

Zoom Workplace Business vs GoToMeeting

Compared 24% of the time

TeamViewer Business vs GoToMeeting

Compared 16% of the time

Microsoft Teams vs GoToMeeting

Compared 14% of the time

Webex vs GoToMeeting

Compared 12% of the time

More GoToMeeting Competitors

Product Reports

Buyer's Guide

Google Hangouts [EOL]

September 2025

Download Google Hangouts [EOL] product report

Buyer's Guide

GoToMeeting

September 2025

Download GoToMeeting product report

Overview

Google Hangouts [EOL] offered a versatile communication platform with features like screen sharing, Google Suite integration, and reliable performance, enabling flexible meetings without time limits and a seamless intuitive experience for users.

Google Hangouts [EOL] provided an effective tool for both personal and professional communication, enhancing virtual meetings through superior audio and video quality, easy scheduling, and scalability. Integrated with Google Calendar, it allowed straightforward organization of meetings with tools to enhance collaboration, including transcriptions and AI capabilities for note summarization. However, room for improvement included better integration with other platforms like Zoom and Microsoft Teams, as well as enhancing features like screen sharing and participant interaction options such as virtual whiteboards and audio sharing.

What are the key features?

Screen Sharing: Facilitates presentations and real-time collaboration.
Google Suite Integration: Seamless connectivity with Gmail and Calendar for scheduling.
Reliable Performance: Consistent quality in video and audio without interruptions.
No Time Restrictions: Unrestricted meeting duration enhances flexibility.
Scalability: Easily manage a large number of participants.

What benefits should users look for?

Flexibility: Adapts to diverse meeting types and requirements.
Enhanced Collaboration: Integration with other Google services streamlines communications.
Cost-effective Communication: Reduces expenses related to traditional meetings.
Simplified Scheduling: Works seamlessly with Google Calendar to organize meetings efficiently.

In education, Google Hangouts [EOL] supported remote teaching and collaboration, while businesses utilized it to maintain communication and productivity across distributed teams, highlighting its role in adapting to remote work needs during the recent pandemic. Its ability to facilitate interactions anywhere made it a valuable tool across industries.

Google

GoToMeeting web conferencing software makes it simple and cost-effective to collaborate online with colleagues and customers. Best of all, meeting participants can share their webcams in high definition, so you can enjoy more personal interactions _ without needing a complicated setup.

GoTo

Sample Customers

Information Not Available

AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire

Find out what your peers are saying about Zoom Video Communications, Cisco, Microsoft and others in Virtual Meetings. Updated: August 2025.

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