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GeneXus vs ServiceNow Now Platform comparison

GeneXus and ServiceNow are both solutions in the Low-Code Development Platforms category. GeneXus is ranked #21 with an average rating of 8.5, while ServiceNow is ranked #8 with an average rating of 8.1. GeneXus holds a 0.9% mindshare in LCDP, compared to ServiceNow’s 2.6% mindshare. Additionally, 100% of GeneXus users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.
GeneXus
Read 14 GeneXus reviews
  • 689 Views
  • 66 Comparison Views
100% willing to recommend
ServiceNow Now Platform
Read 47 ServiceNow Now Platform reviews
  • 1,191 Views
  • 69 Comparison Views
97% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 18, 2024

GeneXus and ServiceNow Now Platform are competing products in the technology market. While both have strengths, ServiceNow Now Platform is seen as superior due to its extensive features.

Features: Users praise GeneXus for its ease of development, automation capabilities, and support for multiple platforms. ServiceNow Now Platform is known for its robust IT operations functionality, workflow automation, and extensive integration options.

Room for Improvement: GeneXus needs more frequent updates, better documentation, and enhanced user interface. ServiceNow Now Platform requires improvements in performance, user-friendly experience, and reduction in deployment complexity.

Ease of Deployment and Customer Service: GeneXus offers a straightforward deployment model and notable customer support, making it accessible for users. ServiceNow Now Platform, though complex to deploy, is backed by a robust customer service network that provides effective assistance.

Pricing and ROI: GeneXus users appreciate its pricing structure and report good ROI, benefiting from lower setup costs. ServiceNow Now Platform, despite higher costs, is viewed as offering substantial ROI due to its advanced features, making it a worthwhile investment.

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Buyer's Guide
GeneXus vs. ServiceNow Now Platform
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.1
GeneXus offers high ROI for large companies, excels in banking apps, and is effective for both extensive and limited user systems.
Sentiment score
6.8
Large companies benefit from ServiceNow's AI features, improving efficiency, though costs may deter smaller organizations from seeing ROI.
 

Customer Service

Sentiment score
7.6
GeneXus customer service is fast, knowledgeable, cooperative, usually responding within 24 hours, and generally rated highly by users.
Sentiment score
7.2
ServiceNow's customer service is highly rated for responsiveness and expertise, though minor challenges exist at the basic level.
 

Scalability Issues

Sentiment score
8.4
GeneXus is scalable and adaptable, supporting growth from small projects to large systems with high ratings for ease and efficiency.
Sentiment score
7.9
ServiceNow Now Platform is highly scalable, efficiently handling large user bases, though numerous API calls may affect performance.
No quotes available
For more quotes and insights, download the GeneXus report
Users can build and modify the platform according to their needs.
It is easily scalable and very powerful in this direction.
For more quotes and insights, download the ServiceNow Now Platform report
 

Stability Issues

Sentiment score
8.1
GeneXus offers high stability with bi-monthly upgrades, rated 8-10 by users, best suited for simpler front-end applications.
Sentiment score
8.4
ServiceNow Now Platform is highly stable, reliable, with minimal downtime, suitable for critical applications due to robust cloud infrastructure.
No quotes available
For more quotes and insights, download the GeneXus report
I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.
For more quotes and insights, download the ServiceNow Now Platform report
 

Room For Improvement

GeneXus requires better front-end, training, security, integration, collaboration, market awareness, UI, code speed, cost, community, alerts, performance, and language support.
Users seek improved interface, customization, integration, support, and affordability to enhance platform adoption among smaller organizations.
No quotes available
For more quotes and insights, download the GeneXus report
Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
It lacks support for rollbacks in case of complex customer processes.
The user interface could be modernized and made more attractive for users.
For more quotes and insights, download the ServiceNow Now Platform report
reviewer1930077 - PeerSpot reviewerSiddharthZunjarrao - PeerSpot reviewerreviewer2675172 - PeerSpot reviewer
 

Setup Cost

GeneXus offers costly multi-plan licenses but justifies the price by replacing multiple developers and including maintenance and upgrades.
ServiceNow Now Platform is costly but valued for functionality, with limited pricing flexibility and high licensing and additional costs.
No quotes available
For more quotes and insights, download the GeneXus report
ServiceNow Now Platform falls within the more expensive tier of a product.
ServiceNow Now Platform is an expensive product.
For more quotes and insights, download the ServiceNow Now Platform report
 

Valuable Features

GeneXus offers rapid deployment, seamless tech integration, error detection, multi-language support, automation, and a user-friendly architecture.
ServiceNow Now Platform excels in workflow automation and customization, enhancing productivity with integration, scalability, and user-friendly features.
No quotes available
For more quotes and insights, download the GeneXus report
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.
It is extremely powerful and very much customizable, which allows for quick building of solutions around it.
For more quotes and insights, download the ServiceNow Now Platform report
reviewer1930077 - PeerSpot reviewerSiddharthZunjarrao - PeerSpot reviewerreviewer2675172 - PeerSpot reviewer
 

Categories and Ranking

GeneXus
Ranking in Low-Code Development Platforms
21st
Average Rating
8.6
Reviews Sentiment
7.8
Number of Reviews
14
Ranking in other categories
Mobile Development Platforms (10th)
ServiceNow Now Platform
Ranking in Low-Code Development Platforms
8th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
47
Ranking in other categories
Rapid Application Development Software (12th), No-Code Development Platforms (4th)
 

Mindshare comparison

As of June 2025, in the Low-Code Development Platforms category, the mindshare of GeneXus is 0.9%, up from 0.6% compared to the previous year. The mindshare of ServiceNow Now Platform is 2.6%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Low-Code Development Platforms
 

Featured Reviews

XavierEspinoza - PeerSpot reviewer
Offers a simplified architecture with outstanding integration capabilities
The integration capabilities of GeneXus are highly valuable for our organization. The metadata obtained within the logic of different systems is also vital. Due to the solution, our company team doesn't have to work with multiple languages and integrations can be made with C Sharp. JavaScript can also be used with GeneXus, the tool takes charge of all the rest and has a simple architecture. The solution can be used out of the box without facing any issues and nothing much needs to be done with frameworks. In our case we need to use Python with GeneXus, we use Ironpython to embed python code in C# .
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SiddharthZunjarrao - PeerSpot reviewer
Enables us to have significant improvements in operational efficiency
ServiceNow is highly scalable from a customization point of view, allowing for the building of portals, adding and configuring widgets, and designing workflows as preferred. The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers. The case summarization feature is also great, as it summarizes user comments and agent notes into a resolution code without needing to review the entire activity history.
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
11%
Manufacturing Company
10%
Construction Company
8%
Financial Services Firm
16%
Computer Software Company
9%
Government
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about GeneXus?
GeneXus evolves with technology.
See all answers
What needs improvement with GeneXus?
GeneXus needs to be more consistent in functionality without any errors. Code generation is highly time-consuming for GeneXus, but in some cases, it saves time as well. Some errors will take too lo...
See all answers
What is your primary use case for GeneXus?
Our company uses the latest version of GeneXus. The solution is used in our company to develop various enterprise systems, and GeneXus is used as an integrator, which further facilitates low-cost d...
See all answers
What do you like most about ServiceNow Now Platform?
The integration with other tools is pretty good.
See all answers
What is your experience regarding pricing and costs for ServiceNow Now Platform?
From what I have heard only from our sales team, ServiceNow Now Platform falls within the more expensive tier of a product, but I can't really judge it.
See all answers
What needs improvement with ServiceNow Now Platform?
The user interface could be modernized and made more attractive for users.
See all answers
 

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Product Reports

Buyer's Guide
GeneXus
June 2025
GeneXus reportDownload GeneXus product report
Buyer's Guide
ServiceNow Now Platform
March 2025
ServiceNow Now Platform reportDownload ServiceNow Now Platform product report
 

Overview

What is GeneXus? GeneXus™ is the best Low-Code Platform that you don't know yet.

It's a Software Development Platform that simplifies and automates the tasks of creating and evolving enterprise applications and multi-channel user-experiences. Great Advantages:

- Higher productivity, with automatic maintenance & evolution
- Multi-Experience, we continuously create new code generators
- Agile, incremental approach, with fully functional prototypes
- Easier to learn, one single language to cover all technologies
- Future-proof, we've been around for 30 years, evolving for you

Key Differentiators against the competition:

- No runtime fees, we charge by developer
- Best theoretical framework, which allows us to evolve
- Best coverage in the market: Most technologies, most languages, most markets and industries
- We run on-premise or on the cloud
- Multiple starting points depending on the type of company you work in, with products for Students, Startups, ISVs, Corporate Development, and SAP technologies

GeneXus uses Artificial Intelligence techniques to create software, enabling truly incremental development of apps, providing a low-code, future-proof development platform for the leading execution platforms and languages, and the most popular DBMS.

GeneXus

ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.

ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.

Which features stand out?
  • Request Cataloging: Streamlines service requests efficiently.
  • Knowledge Management: Enhances information sharing and resource access.
  • Incident Handling: Smooth and effective incident resolution.
  • Workflow Automation: Supports flexible and adaptive process flows.
  • Integration Capabilities: Seamlessly integrates with existing systems.
  • IT Service Management: Comprehensive management features for IT services.
  • Low-Code Environment: Allows for simple and rapid application development.
  • Custom Scripting: Offers tailored scripting for specific needs.
What benefits can be achieved?
  • Efficiency: Boosts operational efficiency with integrated workflows.
  • Scalability: Supports growth with scalable solutions.
  • User Experience: Provides a smooth and intuitive user experience.
  • Automation: Increases productivity with automation capabilities.
  • Data Management: Enhances data handling and report generation.

In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.

ServiceNow
 

Sample Customers

Canal de Panamá, Gerdau, Coca-Cola, Mercado Libre, DHL, Mitsubishi Heavy Industries, TECNISA, Mexican Polak Group, Ferrovalle, Canon, Azteca, KPMG, TURBUS, Santander, BBVA
experian, beachbody, health partners
Buyer's Guide
GeneXus vs. ServiceNow Now Platform
June 2025
Free Report: GeneXus vs. ServiceNow Now Platform
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