GeneXus vs ServiceNow Now Platform comparison

GeneXus and ServiceNow are both solutions in the Low-Code Development Platforms category. GeneXus is ranked #17 with an average rating of 9.0, while ServiceNow is ranked #9 with an average rating of 7.9. GeneXus holds a 0.8% mindshare in LCDP, compared to ServiceNow’s 2.3% mindshare. Additionally, 100% of GeneXus users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

GeneXus

Read 14 GeneXus reviews

889 Views
605 Comparison Views

100% willing to recommend

ServiceNow Now Platform

Read 49 ServiceNow Now Platform reviews

1,807 Views
1,138 Comparison Views

97% willing to recommend

GeneXus

ServiceNow Now Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 18, 2024

GeneXus and ServiceNow Now Platform are competing products in the technology market. While both have strengths, ServiceNow Now Platform is seen as superior due to its extensive features.

Features: Users praise GeneXus for its ease of development, automation capabilities, and support for multiple platforms. ServiceNow Now Platform is known for its robust IT operations functionality, workflow automation, and extensive integration options.

Room for Improvement: GeneXus needs more frequent updates, better documentation, and enhanced user interface. ServiceNow Now Platform requires improvements in performance, user-friendly experience, and reduction in deployment complexity.

Ease of Deployment and Customer Service: GeneXus offers a straightforward deployment model and notable customer support, making it accessible for users. ServiceNow Now Platform, though complex to deploy, is backed by a robust customer service network that provides effective assistance.

Pricing and ROI: GeneXus users appreciate its pricing structure and report good ROI, benefiting from lower setup costs. ServiceNow Now Platform, despite higher costs, is viewed as offering substantial ROI due to its advanced features, making it a worthwhile investment.

To learn more, read our detailed GeneXus vs. ServiceNow Now Platform Report (Updated: December 2025).

Buyer's Guide

GeneXus vs. ServiceNow Now Platform

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.1

GeneXus offers high ROI for large companies, excels in banking apps, and is effective for both extensive and limited user systems.

Sentiment score

6.2

Large enterprises benefit from ServiceNow's platform ROI, while smaller companies may struggle to justify the cost without full use.

No quotes available

For more quotes and insights, download the GeneXus report

No quotes available

For more quotes and insights, download the ServiceNow Now Platform report

Customer Service

Sentiment score

7.6

GeneXus customer service is fast, knowledgeable, cooperative, usually responding within 24 hours, and generally rated highly by users.

Sentiment score

7.2

ServiceNow Now Platform offers effective, knowledgeable support, praised for expertise, though sometimes varies with regional availability and support level.

No quotes available

For more quotes and insights, download the GeneXus report

They generally know what they are talking about.

Srivathsa Ramachandran

Associate director at Accenture

For more quotes and insights, download the ServiceNow Now Platform report

Scalability Issues

Sentiment score

8.4

GeneXus is scalable and adaptable, supporting growth from small projects to large systems with high ratings for ease and efficiency.

Sentiment score

7.8

ServiceNow Now Platform is scalable, customizable, and adaptable, supporting thousands of users with effective integration and minimal performance issues.

No quotes available

For more quotes and insights, download the GeneXus report

Users can build and modify the platform according to their needs.

SiddharthZunjarrao

Associate Director at KPMG India

It is easily scalable and very powerful in this direction.

reviewer2675172

Product Owner at a computer software company with 51-200 employees

For more quotes and insights, download the ServiceNow Now Platform report

Stability Issues

Sentiment score

8.1

GeneXus offers high stability with bi-monthly upgrades, rated 8-10 by users, best suited for simpler front-end applications.

Sentiment score

8.1

ServiceNow Now Platform is praised for stability, impressive uptime, AI automation performance, and reliable cloud support with integration assistance.

No quotes available

For more quotes and insights, download the GeneXus report

I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.

reviewer2675172

Product Owner at a computer software company with 51-200 employees

ServiceNow Now Platform has improved it since then.

Mayur Patil

Assistant Manager at Wipro Limited

For more quotes and insights, download the ServiceNow Now Platform report

Room For Improvement

GeneXus requires better front-end, training, security, integration, collaboration, market awareness, UI, code speed, cost, community, alerts, performance, and language support.

ServiceNow's platform needs enhancements in licensing, UI, mobile capabilities, integration, automation, customization, and pricing to improve user experience.

No quotes available

For more quotes and insights, download the GeneXus report

Historical data isn't as easily available as expected and it requires buying additional licenses for more features.

reviewer1930077

Senior IT consultant at a tech services company with 11-50 employees

It lacks support for rollbacks in case of complex customer processes.

SiddharthZunjarrao

Associate Director at KPMG India

The user interface could be modernized and made more attractive for users.

reviewer2675172

Product Owner at a computer software company with 51-200 employees

For more quotes and insights, download the ServiceNow Now Platform report

Setup Cost

GeneXus offers costly multi-plan licenses but justifies the price by replacing multiple developers and including maintenance and upgrades.

ServiceNow's pricing is high but justified by functionality, with costs varying by user count, modules, and features used.

No quotes available

For more quotes and insights, download the GeneXus report

ServiceNow Now Platform falls within the more expensive tier of a product.

reviewer2675172

Product Owner at a computer software company with 51-200 employees

ServiceNow Now Platform is an expensive product.

reviewer1930077

Senior IT consultant at a tech services company with 11-50 employees

For more quotes and insights, download the ServiceNow Now Platform report

Valuable Features

GeneXus offers rapid deployment, seamless tech integration, error detection, multi-language support, automation, and a user-friendly architecture.

ServiceNow Now Platform excels in reliability, automation, and integration, offering robust incident management and user-friendly, scalable solutions.

No quotes available

For more quotes and insights, download the GeneXus report

It is extremely powerful and very much customizable, which allows for quick building of solutions around it.

reviewer2675172

Product Owner at a computer software company with 51-200 employees

The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.

SiddharthZunjarrao

Associate Director at KPMG India

The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.

reviewer1930077

Senior IT consultant at a tech services company with 11-50 employees

For more quotes and insights, download the ServiceNow Now Platform report

Categories and Ranking

GeneXus

Ranking in Low-Code Development Platforms

17th

Average Rating

8.6

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Mobile Development Platforms (10th)

ServiceNow Now Platform

Ranking in Low-Code Development Platforms

9th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Rapid Application Development Software (14th), No-Code Development Platforms (4th), Business Orchestration and Automation Technologies (14th)

Mindshare comparison

As of January 2026, in the Low-Code Development Platforms category, the mindshare of GeneXus is 0.8%, up from 0.7% compared to the previous year. The mindshare of ServiceNow Now Platform is 2.3%, up from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Low-Code Development Platforms Market Share Distribution
Product	Market Share (%)
ServiceNow Now Platform	2.3%
GeneXus	0.8%
Other	96.9%

Low-Code Development Platforms

Featured Reviews

XavierEspinoza

Internal System Coordinator at Red CEDIA

Offers a simplified architecture with outstanding integration capabilities

The integration capabilities of GeneXus are highly valuable for our organization. The metadata obtained within the logic of different systems is also vital. Due to the solution, our company team doesn't have to work with multiple languages and integrations can be made with C Sharp. JavaScript can also be used with GeneXus, the tool takes charge of all the rest and has a simple architecture. The solution can be used out of the box without facing any issues and nothing much needs to be done with frameworks. In our case we need to use Python with GeneXus, we use Ironpython to embed python code in C# .

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Mayur Patil

Assistant Manager at Wipro Limited

Has supported day-to-day operations through reporting, ticketing, and automation features

I am still using ServiceNow Now Platform. I have worked with Qualys in one of my customers, but not much. I wanted to know whether there is any module of Rubrik in ServiceNow Now Platform. I am an end user and do not work with the solution provided for ServiceNow Now Platform separately. I work with ServiceNow Now Platform. I have not worked with app development capabilities. Regarding the integration capability of ServiceNow Now Platform, I can say it is compatible with most of the technologies for my connectivity with other systems. I cannot comment on analytics insights, as I have not worked on it, so I cannot say it improved my service efficiency. I do not remember if I have worked with something different for the same purpose. My overall rating for this review is eight out of ten.

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Top Industries

By visitors reading reviews

Energy/Utilities Company

Outsourcing Company

Comms Service Provider

Manufacturing Company

Financial Services Firm

14%

Government

Manufacturing Company

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	12
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	3
Large Enterprise	34

Questions from the Community

What needs improvement with GeneXus?

GeneXus needs to be more consistent in functionality without any errors. Code generation is highly time-consuming for GeneXus, but in some cases, it saves time as well. Some errors will take too lo...

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What is your primary use case for GeneXus?

Our company uses the latest version of GeneXus. The solution is used in our company to develop various enterprise systems, and GeneXus is used as an integrator, which further facilitates low-cost d...

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What advice do you have for others considering GeneXus?

The tool's use case depends upon the requirements. The solution is ideal for integrations to modernize systems. GeneXus is also used in a site to develop systems with functional programming for big...

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What do you like most about ServiceNow Now Platform?

The integration with other tools is pretty good.

See all answers

What is your experience regarding pricing and costs for ServiceNow Now Platform?

I find the tool to be quite affordable.

See all answers

What needs improvement with ServiceNow Now Platform?

I do see some negative sides and room for improvement. I think there may be some integration with AI and a smart way of reporting, reporting mechanisms, and automation mechanisms on the inputs from...

See all answers

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Product Reports

Buyer's Guide

GeneXus

December 2025

Download GeneXus product report

Buyer's Guide

ServiceNow Now Platform

December 2025

Download ServiceNow Now Platform product report

Overview

What is GeneXus? GeneXus™ is the best Low-Code Platform that you don't know yet.

It's a Software Development Platform that simplifies and automates the tasks of creating and evolving enterprise applications and multi-channel user-experiences. Great Advantages:

- Higher productivity, with automatic maintenance & evolution
- Multi-Experience, we continuously create new code generators
- Agile, incremental approach, with fully functional prototypes
- Easier to learn, one single language to cover all technologies
- Future-proof, we've been around for 30 years, evolving for you

Key Differentiators against the competition:

- No runtime fees, we charge by developer
- Best theoretical framework, which allows us to evolve
- Best coverage in the market: Most technologies, most languages, most markets and industries
- We run on-premise or on the cloud
- Multiple starting points depending on the type of company you work in, with products for Students, Startups, ISVs, Corporate Development, and SAP technologies

GeneXus uses Artificial Intelligence techniques to create software, enabling truly incremental development of apps, providing a low-code, future-proof development platform for the leading execution platforms and languages, and the most popular DBMS.

GeneXus

ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.

ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.

Which features stand out?

Request Cataloging: Streamlines service requests efficiently.
Knowledge Management: Enhances information sharing and resource access.
Incident Handling: Smooth and effective incident resolution.
Workflow Automation: Supports flexible and adaptive process flows.
Integration Capabilities: Seamlessly integrates with existing systems.
IT Service Management: Comprehensive management features for IT services.
Low-Code Environment: Allows for simple and rapid application development.
Custom Scripting: Offers tailored scripting for specific needs.

What benefits can be achieved?

Efficiency: Boosts operational efficiency with integrated workflows.
Scalability: Supports growth with scalable solutions.
User Experience: Provides a smooth and intuitive user experience.
Automation: Increases productivity with automation capabilities.
Data Management: Enhances data handling and report generation.

In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.

ServiceNow

Sample Customers

Canal de Panamá, Gerdau, Coca-Cola, Mercado Libre, DHL, Mitsubishi Heavy Industries, TECNISA, Mexican Polak Group, Ferrovalle, Canon, Azteca, KPMG, TURBUS, Santander, BBVA

experian, beachbody, health partners

Buyer's Guide

GeneXus vs. ServiceNow Now Platform

December 2025

Free Report: GeneXus vs. ServiceNow Now Platform

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