Dynamics CRM is Microsoft's leading Customer Relationship Management solution. This solution allows organizations to nurture their relationships with their customers, to engage with these customers in the best way possible at all the right times, and to match customers to the correct products and services.
Dynamics CRM is one of the most effective sales and marketing tools around, because of its innovative and social-driven technology. The tool allows marketers and salespeople to communicate, interact and service customers in a smarter, personalized, and more insightful manner. And best of all is that this can all be done from any device, as Dynamics CRM is mobile-based, cloud-based and available on-premise. The tool also integrates with social media platforms, allowing for full social media capabilities and reporting.
Genesys Cloud is ranked 1st in Contact Center Platforms while Microsoft Dynamics CRM is ranked 1st in CRM Customer Engagement Centers with 10 reviews. Genesys Cloud is rated 0.0, while Microsoft Dynamics CRM is rated 7.6. On the other hand, the top reviewer of Microsoft Dynamics CRM writes "Secure, good support, but graphical interface could improve". Genesys Cloud is most compared with Amazon Connect, Cisco Contact Center Enterprise, Cisco CCX, Genesys PureConnect and Verint Workforce Engagement Cloud, whereas Microsoft Dynamics CRM is most compared with SAP CRM, ServiceNow, Siebel CRM and Salesforce Service Cloud.
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