Freshservice and Planview PPM Pro are competitors in the IT service management and project portfolio management sectors respectively. Freshservice appears to have the upper hand in user-friendliness and quick deployment, while Planview PPM Pro excels in advanced analytics and resource management for complex projects.
Features: Freshservice stands out for its simple user experience and features like incident management, workflow automation, and asset management, making it ideal for quick setups. It is intuitive and requires minimal technical knowledge. Planview PPM Pro provides comprehensive project and portfolio management features, offering flexible reporting, resource management, and detailed analytics that suit complex project environments.
Room for Improvement: Freshservice can improve in areas such as workflow customization, reporting capabilities, and integration challenges. Planview PPM Pro could enhance by offering more seamless integration with other tools, updating its reporting interfaces, and improving task management flexibility.
Ease of Deployment and Customer Service: Freshservice excels with ease of use, providing straightforward public cloud deployment. Users report effective technical support with quick response times. Planview PPM Pro offers a well-regarded but occasionally inconsistent technical support experience, with some users facing delays. Its public cloud deployment caters to organizations with complex needs.
Pricing and ROI: Freshservice is cost-effective with flexible pricing options that cater to diverse organizational needs, though perceived regionally as expensive by some users. Planview PPM Pro is seen as expensive, but its extensive capabilities provide substantial ROI through improved resource management and process enhancements. Understanding licensing schemes can optimize costs, with Freshservice being more affordable initially, while Planview delivers high ROI for resource-heavy environments.
However, they have improved over the period of two years.
We had a good experience with customer service, receiving a positive response from technical support.
Freshservice is easy to use for scalability.
Freshservice is quite stable as they host it on AWS.
Freshservice provides a stable environment for our needs.
There's limited experience with the CMDB or asset management features.
Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information.
There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved.
The solution offers flat licensing and appears to be cost-effective.
We pay a certain amount annually for the number of users, and as users increase, the cost increases.
Incident management is very helpful, and the system is straightforward, making it easy to use for our enterprise-level company.
The most valuable features include ticket routing, automation in triage, data control, and flat licensing.
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
Planview PPM Pro centralizes the management of resources and projects while facilitating governance and providing visibility for improved decision making. Planview PPM Pro provides the ability to collect, prioritize, and execute projects so that PMOs can focus their resources on the work that delivers the most value.
Planview PPM Pro helps businesses get out of managing projects in complex spreadsheets or tools so they can gain visibility into all work and resources. For informed decision making, use Planview PPM pro to streamline project efforts into a single source of truth. The solution gives businesses the ability to align their centralized project portfolio to achieve business outcomes through financials, projects, and resources.
Planview PPM Pro Features
Planview PPM Pro has many valuable key features. Some of the most useful ones include:
Planview PPM Pro Benefits
There are many benefits to implementing Planview PPM Pro. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Planview PPM Pro stands out among its competitors for a number of reasons. Some of these include its exceptional customer service, its easy customization, and its real-time dashboards. PeerSpot users take note of the advantages of these features in their reviews:
Jai A., IT Project Manager at Orange Business Services, notes, “For every project, we have to establish timelines, set deadlines, and estimate the completion date of a particular task. PPM Pro notifies us if we are approaching the deadlines, and we can customize this to give notice two or three days in advance.”
Prateek A., a Manager at NISG, writes, “It helps you visualize all your strategic plans and the KPIs. It provides that information on a unified dashboard, in which you can track all your resources and the portfolios. It helps senior stakeholders and executives with clear reporting about project intake and demands, in real time."
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