Freshservice and Hive compete in service management and collaboration tools. Freshservice is appreciated for its pricing and support, while Hive may have the upper hand due to its robust feature set.
Features: Freshservice offers automated workflows, incident management, and asset management for IT service solutions. Hive provides project management capabilities, including task prioritization and team collaboration tools.
Ease of Deployment and Customer Service: Freshservice features a straightforward deployment with accessible customer support, ensuring easy integration. Hive requires more technical setup but offers responsive support.
Pricing and ROI: Freshservice provides a budget-friendly setup with substantial ROI through efficient service management. Hive may have higher initial costs, but its features potentially offer greater long-term business value.
| Product | Market Share (%) |
|---|---|
| Freshservice | 1.6% |
| Hive | 0.7% |
| Other | 97.7% |
| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 3 |
| Large Enterprise | 12 |
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
Hive is a project management tool focused on streamlining team collaboration and enhancing productivity through its unique blend of task tracking, communication, and data visualization capabilities.
Hive addresses the demands of teams with its robust project management features. It brings together task automation, time tracking, and in-app communication to facilitate smoother operations. Its analytics provide insights to optimize team performance, making it ideal for businesses looking to improve efficiency. While it offers a comprehensive set of tools, users suggest enhancing its mobile application and expanding integration options.
What are Hive's most important features?Hive has been adopted across industries like marketing, tech development, and consulting. Marketing teams leverage its campaign tracking features, while tech developers use task automation to manage complex projects. Consulting firms benefit from its robust analytics for client reporting.
We monitor all Project Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
