We performed a comparison between Fortra's Automate and IBM BPM based on real PeerSpot user reviews.
Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA)."The licensing of the product is very good. You only need to license it once and then you have it forever."
"Fortra's Automate performs the job effectively and has the capability to alert us of any issues."
"We have tried other RPA solutions like UiPath or Automation Anywhere. They are fantastic products but complex, and it's hard to understand everything. It would be best if you had a skilled developer or several. Automate is easy to implement, administer, and use. It's appropriate for us because our cases are simple and easy to automate. We don't need complicated tools with many features; We prefer to get a significant ROI quickly."
"This tool has machine learning and voice recognition and computer vision, which are both quite useful aspects. These aren't available in other tools. It's a good addition to this tool and it gives the solution an edge on the market."
"The most valuable feature is the drag-and-drop interface, which is very Windows-like."
"A great feature that you seldom see in these kind of systems is the ability to use a database as trigger to launch a task. This is something I asked for a few years ago and that was added."
"We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us."
"I actually quite liked the no-coding functionality."
"IBM's deployment box is one huge black box. We can create all the services with our own code or without a codebase, however, we have a huge amount of space with practically no limitation."
"There are a lot of things that you get out-of-the-box: Timers and so on, which took a lot of effort and code before."
"The functionality to design UI to be responsive and can run on multiple devices."
"With the tester coach wherein you can interact with the interface while you're designing the process."
"This solution is very stable."
"I would say that I like its GUI designer the best."
"IBM BPM's best features include document sharing, management document creation, widget and barcode creation, and integration."
"It has improved my organization quite a bit. It brought awareness to what the business processes are, even to the business side, who did not necessarily know what they are."
"The technical support could be better. We suffer from language barriers, as we are in Argentina."
"It's possible that they could use a stronger community for seeking guidance and help."
"I would like to see some better web automation, a wizard like the one in the product WinAutomation would be very nice."
"I believe we need to test various OCR tools that assist in evaluating, let's say, six different customer resyncs. We analyze their spending patterns and documentations, but current OCR support has limitations, requiring highly standardized documents, which isn't always the case. With a more advanced OCR system, we could improve processes related to credit risk management and legal matters. We're exploring how to integrate Fortra's Automate with our CRM platform, taking cues from instances where Salesforce seamlessly merged with Automate. However, we use a different CRM, Insight for New Enterprise, and we're seeking ways to connect the automation process within our CRM. We aim for the automation to continue smoothly, even in instances where traditional automation methods might face hurdles."
"The intelligent automation feature could be improved. It's interesting because it's simple, but the automation quality isn't always good. It's easy to use, but sometimes you need to make a slight improvement to the automation, and that's not so easy."
"Error messages should be better. For error status, there should be better documentation because a lot of times, error messages that you get are quite vague. For example, you get a message saying that the workflow has run into an unknown status, which is vague. It just tells you that it failed, but you don't know how or why it failed. It makes debugging difficult."
"Sometimes when we communicate with the ERP system and there is an issue, we are not always aware of the specifics of Automate and the source of the problem."
"The interface could be more user-friendly and easier to navigate."
"If you want to use IBM BPM, you will have to invest a lot of money for licenses and you need to learn that there are limitations in developing applications. You cannot create anything you want."
"Initial setup is very complex. Too many steps need to be done at the database and server levels, and complex configurations. From what I see, a lot of these steps can be and should be automated."
"We had a weird problem that whenever the database would go down, even for a few seconds, it broke the connection. It would not come back up as it was supposed to. However, working with IBM, we were able to figure out a fix, then it came back up, even after an interruption of the database."
"Also, we would like to see integration with artificial intelligence, machine learning-type of technical capabilities. Right now, there are a lot Watson libraries out there. Building those integrations more, out-of-the-box, from IBM would be a good direction."
"They could provide case studies to investigate and understand the functionality of business processes before development."
"The interface is limited and should improve in the future."
"IBM BPM integrated with Spark UI and the UI is now much better, but they still need to improve the UI because competitors have predefined templates and other additional features. In these competitor's solutions, you are able to use the templates, map your data, and the form is ready to use. With this solution, you need to write a lot of code to have the same quality as the competitor's templates. It would be a benefit to make this platform more towards low-code or no-code."
"Process Server is no more available than new products out there, but in general IBM has a high cost and complex setup."
Fortra's Automate is ranked 5th in Robotic Process Automation (RPA) with 21 reviews while IBM BPM is ranked 5th in Business Process Management (BPM) with 105 reviews. Fortra's Automate is rated 8.2, while IBM BPM is rated 7.8. The top reviewer of Fortra's Automate writes "Can automate several processes with only one bot and is easy to implement, administer, and use". On the other hand, the top reviewer of IBM BPM writes "Offers good case management and its integration with process design but there's a learning curve". Fortra's Automate is most compared with Microsoft Power Automate, UiPath, MOVEit, Red Hat Ansible Automation Platform and Automation Anywhere (AA), whereas IBM BPM is most compared with Camunda, Pega BPM, Appian, IBM Business Automation Workflow and Apache Airflow.
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