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Fortinet FortiGate-VM vs Zscaler Internet Access comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.5
Fortinet FortiGate is valued for affordability, cost savings, enhanced security, operational efficiency, quick implementation, and long-term ROI benefits.
Sentiment score
8.2
Fortinet FortiGate-VM enhances network stability and security, offering cost savings and scalability, though ROI perceptions vary among users.
Sentiment score
7.5
Zscaler Internet Access offers cost and complexity reduction, improved security, and quick ROI, especially for SMBs, despite regional challenges.
Clients are now comfortable and not wasting productive hours on IT support.
The automation part is giving us a cost benefit and speed; we can react faster.
There's definitely an ROI. Having a centralized way of managing and applying policies across the entire organization always helps.
I observed a fifty to sixty percent reduction in operational costs after migrating to FortiGate VM.
They have a platform that organizes their networks and access effectively.
The managed service aspect of Zscaler Internet Access has allowed for reduced staffing costs, resulting in a saving of approximately 20-25% compared to prior expenses.
 

Customer Service

Sentiment score
7.0
Fortinet FortiGate's customer service is praised for strong support but experiences inconsistent response times and varying support quality.
Sentiment score
6.6
Fortinet FortiGate-VM support is praised for responsiveness but faces criticism for response times, expertise, and regional consistency.
Sentiment score
7.1
Zscaler Internet Access support is strong and responsive, though some users seek quicker resolutions and better online resources.
I would rate their support for FortiGate a nine out of ten.
They offer very accurate solutions.
The quick resolution of issues with Fortinet FortiGate is due to the support of the company and the fact that the equipment is easy to work with.
Their support is helpful and effective.
The end-user support is delayed at levels L2 and L3.
Customer service and support are very good.
The technical support for Zscaler Internet Access is rated around seven out of ten due to some response time issues and the engagement model.
I find customer support to be quite adequate
 

Scalability Issues

Sentiment score
7.3
Fortinet FortiGate is scalable and flexible, though complex deployments and upgrade costs can pose challenges for users.
Sentiment score
8.1
Fortinet FortiGate-VM offers scalable and efficient performance in virtual environments, with flexibility and enhanced capacity compared to hardware.
Sentiment score
7.9
Zscaler Internet Access is highly scalable, cloud-based, and supports large user volumes with positive feedback on integration and performance.
They scale up really well from smaller models like the FortiGate 40 and 50 to bigger sites with the FortiGate 100 for more throughput - up to enterprise datacenters.
The variation comes in terms of the interfaces and throughputs, but from a security perspective, you get the same benefit, irrespective of whether you have an entry-level unit or an enterprise.
We determine sizing based on multiple factors: number of users, available links, traffic types, server count, services in use, and whether services will be published.
It can start with a single core and scale up to a 32-core license for a robust deployment.
I find Zscaler Internet Access to be highly scalable, which was one of the reasons for choosing it.
Zscaler Internet Access is scalable and has points of presence across the globe to ensure low latency and reliable connections.
 

Stability Issues

Sentiment score
7.9
Fortinet FortiGate is praised for stability and performance, with timely updates enhancing reliability in diverse configurations.
Sentiment score
7.9
Fortinet FortiGate-VM is generally reliable, with occasional stability issues that improve with proper sizing, configuration, and updates.
Sentiment score
7.7
Zscaler Internet Access offers stable performance globally, though regions like China and South Africa occasionally face latency challenges.
We have not had any problems with the operating systems or maintenance of subscriptions.
The solution is very stable.
We have observed that the device is significantly more stable than before.
Recently they have had more, requiring internal testing to ensure deployment stability.
Zscaler Internet Access is stable and capable of building resilient architectures.
Zscaler Internet Access is very stable, and I would rate its stability as nine out of ten.
 

Room For Improvement

Fortinet FortiGate users find issues with support, cost, usability, and features like DLP and reporting compared to competitors.
Fortinet FortiGate-VM requires improvements in UI, stability, support, pricing, cloud integration, analytics, and user-friendly management.
Zscaler Internet Access needs better integration, user-friendly features, improved support, and competitive pricing to enhance user experience.
If I have put 10 GBPS of throughput on a firewall and I enable all of these features available, such as IPS or UTM functionalities, the throughput comes down to 1 GBPS.
By providing an integrated solution, users would have access to all features and functionalities within a single window, eliminating the need to navigate through multiple windows.
Investing in a solution that can accommodate such growth would be more cost-effective than repeatedly purchasing new hardware.
The API needs better integration to match accounts and objects more effectively.
Now, these features require separate products like FortiManager, FortiAnalyzer, and a FortiCloud subscription for reporting.
We cannot really position the Fabric if the licenses, renewal parts, or other components have monetary requirements that hinder full utilization.
The response time and engagement model for technical support could be improved to handle complex outages more efficiently.
One feature I am missing is the ability to connect automatically to internal monitoring systems.
 

Setup Cost

Fortinet FortiGate offers cost-effective pricing for SMBs, with manageable upfront costs and negotiable long-term discounts.
Fortinet FortiGate-VM is competitively priced, with flexible licensing, though costs can rise with scaling and advanced features.
Zscaler Internet Access is seen as costly but premium compared to traditional solutions, offering unmatched services and global coverage.
The most expensive part is the renewal of the license subscription.
FortiGate is priced lower than Palo Alto.
Last year, I renewed the support for three years, which can sometimes be expensive but depends on the security benefits and how it helps us.
The license for Fortinet FortiGate-VM costs 100K to 150K Philippine pesos per year for VM1 or VM2.
They could be slightly cheaper, however, Fortinet offers a good cost-benefit ratio.
FortiGate VM is considered a premium product, which can be costly.
Zscaler Internet Access is recognized as an expensive solution.
Zscaler Internet Access is less expensive than competitors like Palo Alto, offering a premium service justified by security enhancements and cost-effective scalability.
 

Valuable Features

Fortinet FortiGate offers comprehensive security features, easy management, high-performance support, and competitive pricing, making it highly valued by users.
Fortinet FortiGate-VM provides robust security, easy management, seamless integration, flexibility, and cost-effective protection with comprehensive features and control.
Zscaler Internet Access delivers comprehensive cloud-native security with threat protection, ease of use, and centralized management for remote users.
The firewall, IPS, and VPN functions are the most valuable features.
FortiGate provides solid protection against viruses, malware, and other threats.
Within the same dashboard, you get to see the security profiles, the type of traffic that's passing through, the top applications that are being consumed, etc.
The more integrated we become, the less we spend on solving bugs and issues, allowing us to reduce time focusing on understanding and improving our network.
FortiGate VM allows me to avoid the hardware lease recycle every five to eight years.
Fortinet Security Fabric and real-time threat response capabilities are the main selling points.
The most valuable feature for me is the ability to see how my network and traffic looks with modules like analytics and insights.
Some of the most valuable features of Zscaler Internet Access include secure web gateways, URL filtering, data loss prevention, anti-malware defense, file extension blocking, and a comprehensive categorization system.
 

Categories and Ranking

Fortinet FortiGate
Sponsored
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
350
Ranking in other categories
Firewalls (2nd), Software Defined WAN (SD-WAN) Solutions (1st), WAN Edge (1st)
Fortinet FortiGate-VM
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
121
Ranking in other categories
Firewalls (9th)
Zscaler Internet Access
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
53
Ranking in other categories
Secure Web Gateways (SWG) (2nd), Internet Security (2nd)
 

Mindshare comparison

Firewalls
Secure Web Gateways (SWG)
 

Featured Reviews

Jorge Martínez - PeerSpot reviewer
Offers good SD-WAN capabilities and integrates easily with Fortinet devices
I am not part of the initial setup or deployment process since I work in presales. The setup or deployment is quite easy, as you can do a one-touch deployment that automatically connects to the FortiManager cloud when you connect it to a broadband or dynamic IP, allowing you to start the configuration from that point. We usually sell it for on-premises setups. It's on the cloud only when the client has virtual machines or their own service. Sometimes they have a service on the cloud like AWS, but it's more difficult to sell now because AWS has an e-commerce option where you can buy FortiGate directly. The only thing you need is someone to manage and configure.
Sitti Ridzma Salahuddin - PeerSpot reviewer
Integrates seamlessly and helps with real-time threat response
Since the solution we offered was a complete suite with Fortinet FortiGate-VM, it was easier for them to manage because they have FortiManager as well. The main reason they wanted to position FortiGate in the cloud was so that they could easily deploy through FortiManager. That was the selling point we had for them. Especially for their multiple branches, where they had approximately 60 sites, and some assets were in AWS, it was really a good deployment opportunity. FortiManager and FortiAnalyzer were also part of that solution.
ShanavasVK - PeerSpot reviewer
Helps maintain a consistent posture of internet security while getting rid of VPN and hovering into zero trust
There could be a better way for the tool to categorize the traffic. For example, the tool does exceptions and everything overall. If I want to give guest access or provide access to guest users or any other internet access and if it does not go through the SSL inspection because, in our company, we can't have the root certificate on a device that we don't manage, which can be called out as an exception or an exclusion, but that doesn't provide a proper reflection of the picture of what is happening in the environment. There are granularities bringing it down. The tool I used or still have is Zscaler Cloud Connector to protect the cloud environment, which can have a bit more user-friendly installation and setup, and it would help a lot. The deployment process of Zscaler Cloud Connector needs to be more user-friendly. Improvements are required in the exception category. For example, suppose I report on a monthly basis what the breaches and traffic violating the SSL inspection area are coming from. In that case, I may find that half of them may be coming through some guest network, meaning the tool doesn't differentiate between the guest or normal networks or the corporate networks. Having options to differentiate different networks would be ideal so that it can show a true picture of things to users, as half of the things in the tool are not in our control and are not of our concern.
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Top Industries

By visitors reading reviews
Educational Organization
16%
Computer Software Company
15%
Comms Service Provider
7%
Manufacturing Company
6%
Computer Software Company
19%
Financial Services Firm
8%
Government
6%
Manufacturing Company
6%
Computer Software Company
15%
Educational Organization
14%
Manufacturing Company
10%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

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Features comparison between Palo Alto and Fortinet firewalls
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Which would you recommend - FortiGate VM or Azure Firewall?
Both of these solutions are excellent options that provide flexible scalability and solid security. Fortinet Fortigat...
What do you like most about Fortinet FortiGate-VM?
An enhanced security solution for any kind of alert that we have configured.
Which is the better security solution - Cisco Umbrella or Zscaler?
Cisco Umbrella and Zscaler Internet Access are two broad-spectrum Internet security solutions that I have tried. Zs...
Which is better, Zscaler internet access or Netsckope CASB?
We researched Netskope but ultimately chose Zscaler. Netskope is a cloud access security broker that helps identify ...
 

Also Known As

FortiGate 60b, FortiGate 60c, FortiGate 80c, FortiGate 50b, FortiGate 200b, FortiGate 110c, FortiGate, Fortinet Firewall
FortiGate Virtual Appliance, FortiGate-VM
ZIA
 

Overview

 

Sample Customers

Amazon Web Services, Microsoft, IBM, Cisco, Dell, HP, Oracle, Verizon, AT&T, T-Mobile, Sprint, Vodafone, Orange, BT Group, Telstra, Deutsche Telekom, Comcast, Time Warner Cable, CenturyLink, NTT Communications, Tata Communications, SoftBank, China Mobile, Singtel, Telus, Rogers Communications, Bell Canada, Telkom Indonesia, Telkom South Africa, Telmex, Telia Company, Telkom Kenya
Security7 Networks, COOPENAE
Ulster-Greene ARC, BanRegio, HDFC, Ralcorp Holdings Inc., British American Tobacco, Med America Billing Services Inc., Lanco Group, Aquafil, Telefonica, Swisscom, Brigade Group
Find out what your peers are saying about Fortinet FortiGate-VM vs. Zscaler Internet Access and other solutions. Updated: July 2019.
856,807 professionals have used our research since 2012.