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Fortinet FortiGate-VM vs Zscaler Internet Access comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.8
Fortinet FortiGate offers high ROI with cost savings, enhanced security, and increased productivity, driving widespread user satisfaction.
Sentiment score
4.2
Fortinet FortiGate-VM offers stability, security, and cost savings, yet requires careful sizing for optimal long-term benefits.
Sentiment score
5.7
Zscaler Internet Access drives cost savings by reducing on-premises needs, enhancing security, and cutting hardware and staffing costs.
Clients are now comfortable and not wasting productive hours on IT support.
Managing Director at a manufacturing company with 10,001+ employees
The automation part is giving us a cost benefit and speed; we can react faster.
BDM Fortinet & BDM Teamlead at Exclusive Networks
It's a very useful tool to mitigate and protect your enterprise.
Staff Infrastructure & Security Engineer at Mozn Systems
I observed a fifty to sixty percent reduction in operational costs after migrating to FortiGate VM.
Senior Network Consultant at Visionet Systems Inc.
They have a platform that organizes their networks and access effectively.
Pre-Sales Analyst at a comms service provider with 51-200 employees
We haven't used MPLS for over five years now, and it was extremely beneficial to see the changes from MPLS to SD-WAN using Fortinet FortiGate.
Chief Technology Officer at a consultancy with 11-50 employees
The managed service aspect of Zscaler Internet Access has allowed for reduced staffing costs, resulting in a saving of approximately 20-25% compared to prior expenses.
Sr. Cloud Security Architect at a tech services company with 11-50 employees
 

Customer Service

Sentiment score
6.6
Fortinet FortiGate support is generally well-rated for responsiveness and expertise, though experiences vary by region and complexity.
Sentiment score
6.2
Fortinet FortiGate-VM's customer service is largely praised for responsiveness, though occasional slow responses affect satisfaction levels.
Sentiment score
6.5
Zscaler Internet Access customer service is responsive and knowledgeable, with high ratings but occasional scheduling and resource issues.
The quick resolution of issues with Fortinet FortiGate is due to the support of the company and the fact that the equipment is easy to work with.
IT Manager at a consultancy with 10,001+ employees
I would rate the technical support for Fortinet FortiGate a ten out of ten.
NAC Support at Rah Infotech Pvt Ltd
As a solution provider, when I encounter problems, I connect directly with Fortinet support, and they provide solutions within a very short time.
Manager, Information Technology Operation/Presales at TechMonarch
Their support is helpful and effective.
Senior Network Consultant at Visionet Systems Inc.
The end-user support is delayed at levels L2 and L3.
Chief Executive Officer at a tech services company with 1-10 employees
They support us almost instantly.
Chief Technology Officer at GM Modular
The technical support for Zscaler Internet Access is rated around seven out of ten due to some response time issues and the engagement model.
Sr. Cloud Security Architect at a tech services company with 11-50 employees
Zscaler Internet Access customer service is really very good.
Product Owner at a financial services firm with 501-1,000 employees
I find customer support to be quite adequate
Group IT Manager at a wholesaler/distributor with 10,001+ employees
 

Scalability Issues

Sentiment score
7.1
Fortinet FortiGate effectively scales for diverse enterprises, despite occasional hardware limitations and complexities in adding new devices.
Sentiment score
6.6
Fortinet FortiGate-VM offers scalability and flexibility for enterprises, though cost and module limitations may pose challenges.
Sentiment score
7.2
Zscaler Internet Access offers scalable cloud solutions for easy expansion, with some challenges in cost, bandwidth, and deployment complexity.
They scale up really well from smaller models like the FortiGate 40 and 50 to bigger sites with the FortiGate 100 for more throughput - up to enterprise datacenters.
IT Manager at Daltons Limited
The variation comes in terms of the interfaces and throughputs, but from a security perspective, you get the same benefit, irrespective of whether you have an entry-level unit or an enterprise.
Cewa Solutions Architect at a tech services company with 11-50 employees
We determine sizing based on multiple factors: number of users, available links, traffic types, server count, services in use, and whether services will be published.
General Surgery Specialist at Helwan University Cairo
Fortinet FortiGate-VM adapts effectively; for example, you have a limited number of VPN connections on VM01, accommodating around 1,000 remote users, and if the customer needs another endpoint, we can deploy VM02 and manage that transition effectively.
EMEA Enterprise Solutions Architect at a tech vendor with 1,001-5,000 employees
Scalability is well-supported, with the notable ability to implement features easily.
Assistant Operation Manger at IIJ Singapore
It can start with a single core and scale up to a 32-core license for a robust deployment.
Chief Executive Officer at a tech services company with 1-10 employees
With the pricing structure that they currently have, it is only for big customers.
Product Owner at a financial services firm with 501-1,000 employees
I find Zscaler Internet Access to be highly scalable, which was one of the reasons for choosing it.
Group IT Manager at a wholesaler/distributor with 10,001+ employees
Zscaler Internet Access is scalable and has points of presence across the globe to ensure low latency and reliable connections.
Sr. Cloud Security Architect at a tech services company with 11-50 employees
 

Stability Issues

Sentiment score
7.7
Fortinet FortiGate is stable, with minor issues mostly resolved by updates, and users rate its stability highly.
Sentiment score
6.3
Fortinet FortiGate-VM is praised for its stability and cost-effectiveness, despite occasional issues with upgrades and specific modules.
Sentiment score
7.4
Zscaler Internet Access is globally stable and secure, with minor regional latency issues, and straightforward deployment praised by users.
We're experiencing 99.999% availability consistently.
Manager, Information Technology at a consumer goods company with 11-50 employees
I would rate the stability of Fortinet FortiGate a ten out of ten.
NAC Support at Rah Infotech Pvt Ltd
Currently, we are experiencing a general outage of one of the main internet service providers of the Dominican Republic, and we have not been impacted in our operations because with SD-WAN, we have another internet service provider and we are working with the second WAN connection without any disruption.
CISO at a financial services firm with 1,001-5,000 employees
The stability of Fortinet FortiGate is excellent.
CEO at Kapstone Technological Services LLP
The product has been very stable, based on my ten to eleven years of experience.
Assistant Operation Manger at IIJ Singapore
In the past couple of years, they started releasing numerous new features, and things have become somewhat unstable.
Chief Technology Officer at a consultancy with 11-50 employees
Zscaler Internet Access is stable and capable of building resilient architectures.
Sr. Cloud Security Architect at a tech services company with 11-50 employees
Zscaler Internet Access is very stable, and I would rate its stability as nine out of ten.
Group IT Manager at a wholesaler/distributor with 10,001+ employees
 

Room For Improvement

Fortinet FortiGate users face stability issues, high costs, complex interfaces, and desire improvements in support, integration, and features.
Fortinet FortiGate-VM needs improved UI, support, reporting, integration, customization, stability, pricing, deployment, performance, AI, and interoperability.
Zscaler Internet Access needs improved integration, reporting, user interface, support, pricing, scalability, and feature enhancements for better overall performance.
These sessions should be around five to ten minutes long, allowing users and partners to quickly grasp the information without disrupting their daily tasks.
Managing Director at a manufacturing company with 10,001+ employees
The solution should be able to implement machine learning and analytics of all the logs for threat detection and protection.
Senior Systems Engineer at Caribbean Development Company
It would be better for customers to get immediate replacements even with a standard subscription.
Director at a tech services company with 11-50 employees
You should not look just at a data sheet, but also look at real tests in the field and load tests from companies who are making them.
Founder at a tech services company with 11-50 employees
The API needs better integration to match accounts and objects more effectively.
Senior Network Consultant at Visionet Systems Inc.
Now, these features require separate products like FortiManager, FortiAnalyzer, and a FortiCloud subscription for reporting.
Chief Executive Officer at a tech services company with 1-10 employees
The response time and engagement model for technical support could be improved to handle complex outages more efficiently.
Sr. Cloud Security Architect at a tech services company with 11-50 employees
In future updates, I would like to see some of the features bundled into the existing product set, perhaps more AI features and a refreshed interface.
Cyber Security Architect at a manufacturing company with 1,001-5,000 employees
Zscaler Internet Access has introduced AI control for tools such as ChatGPT, providing options to restrict to text-only input without file or image uploads through CASB restriction controls.
Associate Vice President at Novac Technology Solutions
 

Setup Cost

Fortinet FortiGate is cost-effective and flexible compared to competitors, but may be expensive for small businesses.
Fortinet FortiGate-VM offers flexible and competitive pricing, appealing to enterprises despite being pricier than open-source options.
Zscaler Internet Access pricing is high, with a per-user model, making it cost-effective yet potentially inaccessible for small businesses.
Last year, I renewed the support for three years, which can sometimes be expensive but depends on the security benefits and how it helps us.
Network & System Admin at Invoke Studios
It offers cost savings as it is generally cheaper than the competition.
IT Infrastructure Architect at Apotek 1
It is about 20% cheaper.
Network Security Engineer at TD SYNNEX
The license for Fortinet FortiGate-VM costs 100K to 150K Philippine pesos per year for VM1 or VM2.
System Engineer at Trends and Technologies, Inc
I don't have this experience with Fortinet FortiGate-VM because my colleagues in Germany are reaching better prices than me.
Network Administrator at THK Co Ltd
They could be slightly cheaper, however, Fortinet offers a good cost-benefit ratio.
Pre-Sales Analyst at a comms service provider with 51-200 employees
Zscaler Internet Access is recognized as an expensive solution.
Group IT Manager at a wholesaler/distributor with 10,001+ employees
Zscaler Internet Access is less expensive than competitors like Palo Alto, offering a premium service justified by security enhancements and cost-effective scalability.
Sr. Cloud Security Architect at a tech services company with 11-50 employees
Of course, it is an expensive product.
Product Owner at a financial services firm with 501-1,000 employees
 

Valuable Features

Fortinet FortiGate offers robust security features, user-friendly interface, scalability, affordability, and centralized management, ideal for diverse applications.
Fortinet FortiGate-VM offers ease of use, robust security features, and integration, valued for affordability, scalability, and strong interface.
Zscaler Internet Access enhances security with URL filtering, SSL inspection, threat protection, and seamless remote management, improving efficiency globally.
We got a firewall and gave an SSL VPN to my client to connect to their servers, after which, such kind of activities involving ransomware attacks stopped.
Owner at Mindware Computer Solutions
They put in a thing called the FortiCookbook, which is very easy to read with real-life scenarios that make networking tasks like joining networks very straightforward.
IT Manager at Daltons Limited
The firewall and VPN features are the most valuable in protecting our customers' networks.
Sales & Support at a tech services company with 1-10 employees
The more integrated we become, the less we spend on solving bugs and issues, allowing us to reduce time focusing on understanding and improving our network.
Pre-Sales Analyst at a comms service provider with 51-200 employees
Fortinet is the only provider to have successfully set up a unified operating system on all its products in the network security ecosystem.
System Administrator, Security Engineer, Security Result at a tech vendor with 201-500 employees
For what we need to do, which is setting up a VPN connection between both sides and using it for SSL VPN connections for remote users, it works effectively and we haven't encountered vulnerabilities.
EMEA Enterprise Solutions Architect at a tech vendor with 1,001-5,000 employees
It prevents numerous web attacks through its AI/ML incorporated capability which identifies malware, threats, and viruses.
Associate Vice President at Novac Technology Solutions
Zscaler Internet Access has positively impacted my organization by reducing the dependency on on-premises hardware and improving security posture, enabling faster user onboarding, and providing better performance for remote users.
Senior Network Engineer at Anthology
The most valuable feature for me is the ability to see how my network and traffic looks with modules like analytics and insights.
Group IT Manager at a wholesaler/distributor with 10,001+ employees
 

Categories and Ranking

Fortinet FortiGate
Sponsored
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
588
Ranking in other categories
Secure Web Gateways (SWG) (2nd), Firewalls (1st), Intrusion Detection and Prevention Software (IDPS) (1st), Software Defined WAN (SD-WAN) Solutions (1st), WAN Edge (1st), ZTNA (1st), Unified Threat Management (UTM) (1st)
Fortinet FortiGate-VM
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
143
Ranking in other categories
Firewalls (9th)
Zscaler Internet Access
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
59
Ranking in other categories
Secure Web Gateways (SWG) (3rd), Internet Security (2nd)
 

Mindshare comparison

Firewalls Mindshare Distribution
ProductMindshare (%)
Fortinet FortiGate-VM2.0%
Fortinet FortiGate18.3%
OPNsense10.3%
Other69.4%
Firewalls
Secure Web Gateways (SWG) Mindshare Distribution
ProductMindshare (%)
Zscaler Internet Access12.1%
Cisco Umbrella12.8%
Prisma Access by Palo Alto Networks8.8%
Other66.3%
Secure Web Gateways (SWG)
 

Featured Reviews

Vasu Gala - PeerSpot reviewer
Manager, Information Technology Operation/Presales at TechMonarch
A stable solution with an intuitive interface and quick customer service
I have been working with Fortinet FortiGate, WatchGuard, Sophos, and SonicWall. I'm not as comfortable with SonicWall because of their UI and limitations. I prefer Fortinet above all other options. When it comes to configuration, I am confident in my ability to handle various tasks, including creating policies such as firewall rules, web policies, and application policies. Additionally, I can configure VPNs and implement load balancing, among other tasks. Overall, I feel much more comfortable working with Fortinet. Fortinet has made significant improvements by integrating AI with firewalls for threat analysis and prevention. In the past 2-3 years, they have launched FortiSASE and SIEM, and they also provide SOC services. Both Palo Alto and Fortinet FortiGate are excellent. While Fortinet FortiGate comes at higher prices, the functionality and support justify the cost. They promptly resolve firmware issues and inform all support providers about configuration changes.
KO
Network Administrator at THK Co Ltd
Faced hardware limitations and setup challenges but have improved network protection over time
I spent much time finding exact firmware on Aruba which was working with these guns, but it is not optimal because it is not the latest version, so there could be potential security problems. We decided to replace those access points with another one. I personally have trouble because I don't know the exact life cycle of Fortinet FortiGate-VM boxes. I don't know if the life of boxes is five years or something else; we moved from our previous company, which sold us to other companies. Before 10 years, we had a special department that took care of core networks, including firewalls. After that, this responsibility fell to me and my colleague. It is not easy to set up these Fortinet FortiGate-VM boxes properly because we didn't have previous experience with this kind of solution. At first, we set up only a few rules that were not secure enough, and over a couple of years, we improved the settings and security of these Fortinet FortiGate-VM boxes. Currently, I have one Fortinet FortiGate-VM that needs to be replaced next year, and this box is not so powerful, so I need to redirect some traffic to another Fortinet FortiGate-VM. It is stable, but because the CPU processor of this box is not powerful, I need to redirect some traffic to another box. In the future, I need to choose a higher-level box to prevent potential troubles with the power of this box.
Mohan Janarthanan - PeerSpot reviewer
Associate Vice President at Novac Technology Solutions
User access management and threat prevention are enhanced with user-friendly controls
The best features Zscaler Internet Access offers include application control, tenant segregation, and PoP center regions which have low availability zones. The internet access is very successful and bandwidth speed is excellent. It also has application-based control, URL-based control, and SSL inspection capabilities, which are very useful. Additionally, the in-depth CASB segregation is very beneficial to us. One unique feature I found helpful is the tenant level restrictions, which we use to only access our organization's tenant level mail IDs, drives, and specific tenant level access while restricting public access. Zscaler Internet Access has positively impacted our organization as we have noticed substantial outputs and income. It has improved our security environment control and endpoint protection. It prevents numerous web attacks through its AI/ML incorporated capability which identifies malware, threats, and viruses. It has a toggle button to enable features entirely at the tenant level for all users onboarded into Zscaler Internet Access, resulting in much better outcomes.
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Top Industries

By visitors reading reviews
Computer Software Company
11%
Comms Service Provider
10%
Manufacturing Company
8%
Financial Services Firm
6%
Computer Software Company
11%
Comms Service Provider
7%
Media Company
6%
Construction Company
6%
Computer Software Company
12%
Manufacturing Company
10%
Financial Services Firm
10%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business364
Midsize Enterprise135
Large Enterprise191
By reviewers
Company SizeCount
Small Business72
Midsize Enterprise34
Large Enterprise39
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise10
Large Enterprise37
 

Questions from the Community

Which is the better NGFW: Fortinet Fortigate or Cisco Firepower?
When you compare these firewalls you can identify them with different features, advantages, practices and usage a...
What is the biggest difference between Sophos XG and FortiGate?
From my experience regarding both the Sophos and FortiGate firewalls, I personally would rather use FortiGate. I know...
What are the biggest technical differences between Sophos UTM and Fortinet FortiGate?
As a solution, Sophos UTM offers a lot of functionality, it scales well, and the stability and performance are quite ...
Features comparison between Palo Alto and Fortinet firewalls
In the best tradition of these questions, Feature-wise both are quite similar, but each has things it's better at, it...
Which would you recommend - FortiGate VM or Azure Firewall?
Both of these solutions are excellent options that provide flexible scalability and solid security. Fortinet Fortigat...
What do you like most about Fortinet FortiGate-VM?
An enhanced security solution for any kind of alert that we have configured.
Which is the better security solution - Cisco Umbrella or Zscaler?
Cisco Umbrella and Zscaler Internet Access are two broad-spectrum Internet security solutions that I have tried. Zs...
Which is better, Zscaler internet access or Netsckope CASB?
We researched Netskope but ultimately chose Zscaler. Netskope is a cloud access security broker that helps identify ...
What is your experience regarding pricing and costs for Zscaler Internet Access?
It is only for big companies currently and they only focus on that. That is one of the problems to get into the marke...
 

Also Known As

Fortinet FortiGate Next-Generation Firewall
FortiGate Virtual Appliance, FortiGate-VM
ZIA
 

Overview

 

Sample Customers

Amazon Web Services, Microsoft, IBM, Cisco, Dell, HP, Oracle, Verizon, AT&T, T-Mobile, Sprint, Vodafone, Orange, BT Group, Telstra, Deutsche Telekom, Comcast, Time Warner Cable, CenturyLink, NTT Communications, Tata Communications, SoftBank, China Mobile, Singtel, Telus, Rogers Communications, Bell Canada, Telkom Indonesia, Telkom South Africa, Telmex, Telia Company, Telkom Kenya
Security7 Networks, COOPENAE
Ulster-Greene ARC, BanRegio, HDFC, Ralcorp Holdings Inc., British American Tobacco, Med America Billing Services Inc., Lanco Group, Aquafil, Telefonica, Swisscom, Brigade Group
Find out what your peers are saying about Fortinet FortiGate-VM vs. Zscaler Internet Access and other solutions. Updated: July 2019.
885,728 professionals have used our research since 2012.