We performed a comparison between FlexNet Manager and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The best thing about FlexNet Manager for my clients is its strong grip on managing licenses and ensuring they stick to their contracts."
"So the solution has a really great licensing module, and they're constantly keeping up with the newest trends."
"It is a stable solution."
"I like the way it does its compliance. I like its discovery, and I like the fact that it keeps separate hardware and assets and provides easy accessibility to raw data."
"Operations and maintenance costs have been reduced using this solution. We have been able to deliver faster solutions to our customers and track progress using live data."
"I like that in ServiceNow creating workflows is simpler than that in HP Service Manager. Also, I really like the customization feature. It allows us to customize the service portal and permits us to do a lot of customization per business needs."
"The thing that I like most about it is the easy integration with the CMDB. I'm able to look at the CMDB for applications and develop my assessments and attestations based on the application and point them at that application owner. So, I can really automate the whole thing."
"ServiceNow is a cloud-based platform, so people won't need to worry about investing on hardware to host it. Being on the cloud, it is available 24x7. It's scalable, stable, and multifeatured, with a straightforward setup and good technical support."
"ServiceNow is easy to use and has a user-friendly interface."
"ServiceNow is easy to use."
"The solution has very good automation tools."
"HR Case Management and Customer Service Management are two of the key areas which clients are using."
"There is room for improvement in the purchasing module. There are things I would change in that. Also, the automation components, like having the contracts, scheduling, and notifications embedded into the application, which they've been promising to do since 2014."
"One area that could use improvement is the deployment of Flexera agents."
"They could improve their reporting. I'd particularly like them to allow you to schedule it."
"The hardware and connectors in the product have certain shortcomings where improvements are required."
"We do a lot of relatively advanced stuff for the size that we are, but ServiceNow itself is so big and to some extent, there is a significant amount of complexity that you have, a big learning curve I would say, in order to really get on board."
"There is inherent complexity with this tool because of the number of things that it can do."
"The technical support SLA can be improved because sometimes they take a long time to answer our queries."
"They could improve license management, particularly when integrating different applications or toolsets."
"I do not like the user interface."
"The pricing structure could be more budget-friendly."
"The customization that we are doing for the needs of our organization are difficult to do and could be improved."
"I know that discovery tools are not meant to be simple, but somehow, if they could make it more simple and robust, that would be great."
FlexNet Manager is ranked 12th in IT Asset Management with 5 reviews while ServiceNow is ranked 1st in IT Asset Management with 211 reviews. FlexNet Manager is rated 8.2, while ServiceNow is rated 8.4. The top reviewer of FlexNet Manager writes "Suitable for those with dedicated budgets and an interest in exploring advanced functionalities". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". FlexNet Manager is most compared with X-Formation LM-X License Manager, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our FlexNet Manager vs. ServiceNow report.
See our list of best IT Asset Management vendors.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
